663 Harborone Bank jobs in Brockton

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.

Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.

Unique Job Responsibilities

• Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices

• Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy

• Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution

• Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform

• Provide a point of view to the ServiceNow product strategy team to steer the product roadmap

Platform Architect Specifics

• This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption

• Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform

• Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success

• Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

Responsibilities:

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions

• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions

• Provide a variety of knowledge across multiple workflows

• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision

• Translate goals to outcomes into a customer roadmap

• Translate business information and technical requirements into an architectural blueprint to achieve complex goals

• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications

• Manage technical governance, and a delivery operating model and governance

• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices

• Support the sales effort by scoping and estimating the engagement and change orders

• Be an active contributor of leading practices and expertise related to the ServiceNow platform

• Maintain skills / certifications on relevant technologies and workflows

• Support the professional development of others through mentoring

To be successful in this role you have:

• Consulting Experience

• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company

• Experience working in the Financial Services industry

• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)

• Fortune 500 or OEM Software or Cloud Company enterprise architect

• Career progression (Technical, Architecture)

• Experience working with functional business leaders to:

• Identify business objectives and develop outcome-focused roadmaps

• Guide large Consulting/SI organizations.

• Large Program Experience

• 3+ years large program experience leading architecture and design

• Enterprise Architecture Experience

• Enterprise or Solution Architect role and/or relevant experience.

• Data modeling, core data design, security, integrations, configuration management

• Cloud Application Technology Experience

• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud

• 1-2 years of ServiceNow Platform Experience is desired but not required

• Cloud platform experience desired

• Familiarity with Enterprise Platforms

Preferred Qualifications:

• Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)

• Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)

• Knowledge of data modeling, CMDB design, and platform data strategies

• Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)

Required Competencies:

• Customer Focus

• Translates requirements to Demonstrate value

• Collaborative

• Results Driven

• Cultivates Innovation

• Executive level communication skills

• Consultative perspective

• Thrives in complexity

• Strategic mindset

• Software Development background

• Excellent presentation and communication skills

• Travel up to 50%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.

• Participate in pre-sales engagements to determine the business requirements and recommend the optimal solutions based on the client needs along with the development estimations
• Guide and collaborate with the client including the development team with the Salesforce best practices and standards around design and architecture
• Gather requirements and effectively prepare Business process, process flow analysis, configuration workbook, data models, detail functional designs, project plans and executive summaries
• Collaborate with the offshore development team to effectively prepare the technical design documents and own the overall design of the technical application by mapping business requirements to the Salesforce technical requirements and upload them into project tracking software tool (Jira/ Copado/ Confluence)
• Work closely with Technical/Solution lead and development team in writing technical specs and delivering the requirements along with identifying any gaps/risks on the project with a plan to minimize them.
• Have minimum 3 years of experience in project management, Agile methodology/SDLC, solution architect and business analysis in full life-cycle enterprise engagements

• Minimum three years of recent experience in providing end-to-end customer insight and analytics, data modeling, market research, voice of customer and/or digital marketing strategies
• Bachelors degree in business, marketing, economics, math, statistics or a related field from an accredited college/university; Advanced degree or MBA preferred
• Hands-on experience working with system integrations using the API form within the Salesforce platform in addition to integrations with other systems using middleware such as MuleSoft, SOAP, REST, Web Services, Direct API Calls and SOA/Integration technologies
• Experience with the Force.com development platform: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs and the Lightning Platform (Aura /LWC framework), triggers, SOQL, SOSL, DevOps Stack (SFDX, Git, Jenkins) and several code deployment tools as well as a firm understanding of Object-Oriented Programming methodologies, Services Oriented Design Principles (SOA), design patterns and development best practices, data architecture, data management and platform authentication patterns (SAML, SSO, OAuth)
• Knowledge with customer experience management and process improvement for marketing, sales and go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development and cross channel campaign management alignment
• Preferred experience in financial services industry including banking, capital markets, or insurance, experience with solution development on the Salesforce.com platform, including Financial Services Cloud, Sales and Service Clouds, Experience Cloud and Salesforce Admin and Salesforce Platform Developer certifications

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

The incumbent is responsible for implementation and execution of various post-award and financial management activities for grants, contracts and/or clinical trials within the Sponsored Programs Financial Services (SPFS) supporting Allegheny-Singer Research Institute and Allegheny Health Network. Responsibilities include award set-up, transaction processing, compliance review, cash management, collections, financial reporting and project close-out. Responsible for material accuracy of financial statements /reports. Analyze financial results and outcomes, trends/projections, performance metrics and provides root cause analysis to help facilitate business decisions while adhering to institutional policies and procedures and Sponsor guidelines.

ESSENTIAL RESPONSIBILITIES

• Compliance Management: Read and develop full understanding of business and financial terms and conditions of grant, contract, and/or clinical trial agreement.Maintain compliance with allowable costs, period of performance, subrecipient monitoring, tracking cost share and program income, effort reporting, reporting, other special test provisions, cash management invoicing, and clinical trial billing compliance.Keep current on compliance with federal, state, local, private sponsors, and other agency regulation including Uniform Guidance. Evaluates and maintains business processes in support of post-award management.

• Invoicing, Accounting Receivable, and Cash Management: Develop full understanding of payment terms and payment schedule as outline in the grant, contract and/or clinical agreement terms. Promptly invoice and timely follow-up on outstanding payments owed. Ensure proper recording cash against programs. Ability to independently troubleshoot, analyze, and problem solve payment variances and queries with Sponsor ensuring positive cash flow. Ability to setup and work within Sponsor portals to setup payment profiles, submit invoices, and retrieve payment backup as needed.

• Month-end Close: Maintains processes and prepares journal entries to support the monthly close process and the generation of the monthly financial statements/reports. Ensures all financial transactions/entries are properly documented and completed timely.Ensures all financial transactions/entries agree with GAAP, Uniform Guidance, and with institutional policies and procedures.Possesses expertise with the institution's financial systems.

• Reporting: Independently prepares simple to complex financial reports, working collaboratively with management, financial and program staff to address discrepancies and correct errors. Monitors and meets allinternal and Sponsor stipulated deadlines and content requirements. Ensures reports are clear, accurate, and submitted on-time. Ability to translate and accurately report financials on Sponsor required forms as required. Address ad hoc reports and analysis as needed.

• Project Closeout:Independently complete project closeout documentation that are accurate, properly documented and on time. Ensures cost share requirements have been met, unallowable costs have been removed, subaward/contract expenses are accounted for, and outstanding obligations have been addressed. Communicates clearly with financial and program staff and others as appropriate to gather necessary information and supporting documentation. Ensure all invoices and payments are complete. Close project cost center in all financial systems.

• Audit: Independently applies compliance with regulations and guidelines and implements/documents internal controls, policies, and procedures. Gather documentation and information for auditors from multiple sources as required.

• Other duties as assigned or requested.

Q UALIFICATIONS:

Required

• Bachelor's degree in Accounting, Finance, Business Administration or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

• Knowledge of accounting principles, budget planning, and financial analysis with the ability to interpret and apply fiscal regulations (preferred with focus on clinical research or healthcare)

• Ability to assess, research, and resolve complex financial and compliance issues while applying sound judgment.

• This position requires a deep understanding of financial management in a clinical trial setting, expertise in research accounting, and a strong background in compliance and auditing

Preferred

• Prior experience in grant, contract and clinical trial financial administration, knowledge of federal agency regulations, policies, and procedures, Uniform Guidance, laws and federal acquisition regulations applicable to research and sponsored programs

• Prior experience with clinical trial financial management and/or clinical research billing compliance and regulations

SKILLS:

• Organizational and mathematical skills with ability to analyze data, formulate conclusions, demonstrate agility and problem-solving techniques.

• Strong written and verbal communication skills, ability lead financial meetings with all levels within the organization and with ability to translate and summarize numbers into an understandable narrative to others.

• Strong attention to detail with high level of accuracy

• Ability to work independently, prioritize and manage large volumes of work to anticipate and meet tight deadlines.

• Proficiency in financial software and adaptability to new technologies. Understand financial processes and controls including the reconciliations.

• Proficiency with MS Excel skills such as sorting, pivot tables, filtering, lookups, subtotals, basic formulas.

• Demonstrated ability to interpret and implement complex regulations, procedures and/or compliance standards.

• Attention to detail and accuracy.

• Ability to process and handle confidential information with discretion.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$25.10

Pay Range Maximum:

$38.91

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J

Location: Anywhere in country.

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Guidewire - Technical Consultant - Manager

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

The opportunity

Insurers across the globe are investing heavily in technology-enabled transformation programs. A number of solution "hot spots" exist today, such as in claims, underwriting, policy and billing. Our ambition is to be the C-suite advisor for insurance technology-enabled transformation programs, recognized by our clients for our insightful thought leadership, pro-activity in meeting their needs and having truly globally integrated capabilities. Typical projects will span the following areas of insurance technology-enabled transformation:

• Guidewire System Implementation (Policy, Billing, Claims)

• Enterprise Data Management

• Reinsurance Accounting and Reporting Operations/Technology

• Performance Management and Measurement

• Enterprise Technology Expense Reduction

We assist our clients in designing and implementing solutions to improve their organizations' efficiency and effectiveness in the areas of strategy, people, processes and technology.

Your Key Responsibilities

You'll be responsible for working directly with clients to transform their business problems into technology solutions. The goal is to support our clients' efforts to make their business units more effective and efficient and, where required, provide services in connection with the remediation and mitigation of process risk. You will assist engagement teams through the analysis of specific business requirements for alignment with technology architecture, technology infrastructure design, vendor selection and technology implementation plans that support our clients.

Skills and attributes for success

• Demonstrate technical capabilities and engineering skills that support the insurance technology system implementation process.

• Remain current on new developments in services capabilities and industry knowledge

• Lend specific subject-matter knowledge to the design and integration phase of each project, helping to give specificity to the appropriate architecture, data model, system design and interfacing requirements

• Advise clients on a variety of business process services that help identify, assess, manage and measure the organization's capabilities; team with client technology professionals or third-party strategic alliances to provide implementation of technology solutions

• Collaborate with client engagement teams with diverse skills and backgrounds; foster an innovative and inclusive, team-oriented work environment

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Engineering, Technology or a related field, with 5+ years of relevant work experience at a Property and Casualty Insurance carrier or consulting firm; or a master's degree in Computer Science, Engineering, Technology or a related field with 3+ years of relevant work experience

• Previous application experience in any of the following:

• Guidewire, OneShield, Exigen, MajescoMastek, DuckCreek, FirstBest, Business Objects, Cognos, Informatica

• Proficiency in one or more of the following competencies:

• System selection and implementation

• Definition of business and technical requirements

• Design of business and technology architecture

• Application configuration/integration

• Data mapping, conversion, migration

• Ability to deliver system implementation through all phases of the project life cycle, including requirements definition, architecture design, conversion and testing; based on a proven methodology

• Experience in implementing best practices of software engineering processes, code review methodologies, and deploying code optimization tools and techniques.

• Experience in creating POCs for complex design methodologies and providing alternative solution options, working closely with client counterparts

• Excellent written and verbal communication skills for technical writing and client presentations

• Ability to demonstrate strategic thinking through a proven ability to research client inquiries and emerging issues related to regulations, industry practice and new application technologies

• Travel to client site as necessary

Ideally, you'll also have

• Experience with management reporting enhancement, business intelligence/decision support, data warehousing/enterprise data design and management, or enterprise application integration

• Experience in performing impact analyses and driving end-to-end solutions across connecting systems

What we look for

We're interested in self-motivated individuals who can easily function in a high-demand, performance-driven environment. In addition, we're looking for people who recognize the accomplishments of the team before the individual and are sought after as people developers. If you're passionate about problem-solving and helping our clients with some of their most complex issues, this role is for you.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $141,200 to $58,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 169,500 to 294,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law?

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

Salary DOE: $ per hour

Required Skill:

Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered.

Must posses excellent skills in communication, listening, problem solving, and project management

Proven ability to prepare agreements, price quotes, and other documents as required.

Proven ability to communicate

Ability to record and maintain accurate details of all customers interactions, inquiries, comments, complaints, action taken

Ability to coordinate shipments and process orders with appropriate documentation

Ability to communicate and work as a team player with all levels of employees throughout the company.

Ability to advocate for the best possible outcome for our customers.

Job Type: Full-time

Salary: $9.00 to 22.00 /hour

Experience:

Customer Service: 3 years

Work environment:

Office

Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support.

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries.
• Schedule appointments and manage bookings using the Booksy app.
• Provide accurate information about services and promotions.
• Handle customer complaints and resolve issues efficiently.
• Maintain detailed and accurate records of customer interactions.

Fluency in English (mandatory); knowledge of Arabic is a plus.

Previous experience in a call center or customer service role preferred.

Excellent communication and interpersonal skills.

Proficient in using computer systems and software applications.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.

What We Offer:

Competitive salary and performance-based incentives.

Flexible working hours with the option for remote work.

Comprehensive training and ongoing support.

Career advancement opportunities.

As a Fund Servicing Manager III within JPMorganChase, you will be a key player in fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. You will manage a diverse team, interpret customer needs, and identify trends to generate innovative solutions, making impactful decisions on operations and financial management. Partnering with technology, operations, and product teams, you will oversee service delivery to clients, focusing on oversight, reporting, and issue resolution. You will communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. Additionally, you will build and maintain a network of partners within the fund services organization to promote client focus and drive service quality, while engaging in strategic planning, stakeholder management, and conflict resolution.

Job responsibilities

• Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process.
• Lead the resolution of complex issues where accounting or securities transactions breach the validation tolerances of our systems, leveraging your advanced knowledge in fund servicing.
• Drive continuous improvement initiatives to enhance the efficiency, scale, and resilience of our operating platform, applying your advanced proficiency in process automation.
• Establish and maintain productive relationships with stakeholders, cross-functional teams, and clients, using advanced emotional intelligence and proficient stakeholder management skills to drive mutually beneficial outcomes.
• Implement strategic plans and administer projects, programs, or systems to achieve short- to midterm objectives, leveraging proficiency in process automation and continuous improvement techniques.
• Coach and mentor team members, fostering a culture of learning and growth, and leveraging your advanced listening and questioning skills to guide their professional development.

Required qualifications, capabilities, and skills

• Demonstrated expertise in fund accounting and administration, with at least 7 years of experience focusing on maintaining accurate securities records, evidenced by successful management of related tasks and responsibilities.
• Proven ability to manage a diverse team, with a track record of fostering a positive work environment and driving team performance.
• Advanced proficiency in process automation, with a history of implementing automation initiatives to enhance operational efficiency.
• Strong experience in strategic planning and stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Exceptional leadership and staff development skills with prior team management experience.

Preferred qualifications, capabilities, and skills

• Proficient in presentation skills to effectively communicate fund performance and insights to stakeholders.
• Capable of applying influence to drive strategic initiatives and foster collaboration across teams.
• Skilled in managing change initiatives to adapt to evolving market conditions and technological advancements.
• Competent in leveraging data and technology literacy to analyze fund data and implement technology-driven solutions.
• Knowledgeable in market products to ensure fund services align with industry standards and client needs.
• Experienced in overseeing project management activities to ensure timely and successful delivery of fund servicing projects.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Boston,MA $114,000.00 - $182,000.00 / year