System Administrator
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a System Administrator to join their team for a six (6) month contract. In this role the System Administrator will play a vital role in sustaining and advancing the technology infrastructure across departments. Responsibilit System Administrator, Administrator, Windows Server, Microsoft, Operations, Technology, Staffing, Management
Windows System Administrator
Posted 2 days ago
Job Viewed
Job Description
1) Windows server administration experience
2) MS SQL (80% of work is within this database) and oracle database experience
3) Monitoring experience using Dynatrace and Splunk - ability to und how they monitor aspects of the app, construct user stories, what metrics would be telling, etc.
Non-technical skills: good communication skills, strong self-starter and not afraid to ask for help, process driven, willing to go the extra mile and have a problem solving mentality. Also, manufacturing experience is a plus.
Day to day:
You will be supporting high profile and intense applications that require immediate response. These are key critical in plant scheduling applications that are used to track data from the vehicles to the plant floor systems as they move through the assembly process. The applications also track data upstream to predict upcoming incidents. Nice to have skills would consist of supporting Redhat Linux applications, updating and reviewing current processes and refining them and the tools to see how they can improve/streamline those processes. Also, they are working on automating some tools so any PowerShell scripting and writing SQL queries would be a plus. lastly, they are building up their SRE knowledge across the team so looking for someone who can detect problems sooner to reduce signal noise ratios.
Pay and Benefits
The pay range for this position is $56.71 - $56.71/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dearborn,MI.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Quality Management System Administrator
Posted today
Job Viewed
Job Description
Job Location
Ann Arbor MI - Ann Arbor, MI
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$33.25 - $36.25 Hourly
Travel Percentage
Negligible
Job Shift
Day
Job Category
QA - Quality Control
Description
Summary
In alignment with Gift of Life Michigan's core purpose and core values, the Quality Management System Administrator is responsible for administering and maintaining Gift of Life's electronic Quality Management System (QMS, currently Q-Pulse). This includes managing various modules and workflows, conducting system maintenance, and managing document reviews, which includes facilitating document training. Additionally, this position requires maintaining QMS resources and facilitating staff training.
Duties & Responsibilities
The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:
- Assume direct responsibility for managing, administering, and maintaining the QMS to ensure compliance with federal, state, accreditation and other third party legal and regulatory requirements and standards.
- Serve as the subject matter expert of the electronic QMS. Responsible for all administration and maintenance functions related to all Modules used by Gift of Life (i.e., Assets, Audits, Documents, People, Supplier, Training, Incident, Reporting Forms and Administration Modules).
- Create, edit and/or compile reports, records, checklists, managed lists, templates, and workflows.
- Create, edit, develop and/or compile various QMS reports for data analytics, tracking and trending.
- Manage user accounts, preferences, and security groups. Responsible for creating new users, disabling users, credentialing, and configuration management.
- Maintain and manage document records and approval templates. Support document workflows (i.e., creation, revision and archival) of controlled documents.
- Administer document trainings, complete training records, and facilitate training with end-users and new hires.
- Manage the annual review of controlled documents and collaborate with internal departments on proposed revisions to ensure compliance to regulatory requirements.
- Develop QMS reference documents, materials and job aids, etc. related to electronic quality management system functions to support end user needs. Additionally, develop various QMS reports for data analytics, tracking and trending.
- Support quality assurance and improvement initiatives, utilizing critical thinking skills to drive continuous improvement.
- Continuously evaluate electronic QMS platforms and or perform QSP functions to promote the evolution of the current electronic QMS.
- Perform other duties as assigned.
Qualifications
Education and/or Experience
Required
- Associate degree in business, information technology, health sciences or a related field, and/or combination or education and experience.
- One year of quality or relevant document control experience.
- Experience with QMS such as, Q-Pulse software, or electronic systems administration.
- Prior experience successfully leading a project team, workgroup, etc.
- Experience fostering relationships and providing exemplary customer service to internal customers.
- Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.
- Written and verbal fluency in English.
- Ability to exercise initiative, critical thinking, and problem-solving.
- Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
- Strong organizational skills and ability to manage multiple and competing priorities.
- Demonstrate attention to detail.
- Knowledge of quality, quality improvement methodologies and the ability to apply appropriate quality tools and techniques.
- Strong presentation skills to audiences of varying backgrounds and sizes.
- Excellent verbal and written communication.
- Demonstrate the competencies of Professional, Determined and Compassionate.
- Maintain a motivated and positive attitude.
- Support an inclusive work environment.
- Ability to successfully collaborate and work as a member of an interdisciplinary team.
- Actively seek improvements.
- Always maintain a safe working environment and use of Universal Precautions.
- Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.
Automation IT System Administrator
Posted 5 days ago
Job Viewed
Job Description
Are you a seasoned IT professional with a knack for automation? If so, we have the perfect opportunity for you!
Our company is seeking a skilled Automation IT System Administrator to join our dynamic team. This role is instrumental in maintaining the operational integrity of our Automation Network and ensuring the smooth running of our IT systems.
What You'll Be Doing:
- Conducting routine network backups on a daily, weekly, and monthly basis
- Performing system and utility maintenance in line with vendor procedures
- Implementing and maintaining telephone, network, and security access for employees
- Identifying and rolling out new software and computer applications to boost efficiency
- Assisting new employees with automated training of the Agency Management System
- Providing technical support to staff and assisting with automated tutorials and other training needs
- Assisting accounting staff with the month-end close process
- Coordinating with department managers on automation processing and procedures
- Working closely with insurance companies/vendors to integrate automated products with the Agency's Management System and network
- Interacting with Computer Consultants/Technicians to maintain the integrity of the network
- Attending User Group workshops and conferences
- Maintaining the Automation Procedure Manual and office equipment/hardware inventory
- Keeping the automation department budget tracking spreadsheet up to date
- Ordering hardware equipment and installing system patches and updates
- Installing insurance companies/vendors software
- Coordinating schedules for electronic batch downloads and daily close processes
- Assisting staff with daily computer glitches or errors
- Keeping staff informed of automation changes and corrections
- Scheduling technician services for work assignments
- Assisting in setting up new workstations with hardware and network connectivity cables
The ideal candidate will have:
- A 4-year college degree or equivalent work-related experience
- Desktop Application Certifications / Technical Training Certifications
- Networking skills and knowledge of MS Windows NT Server, Outlook, Exchange Server, and Metaframe
- Experience with MS Word, Excel, hardware and software installation, and cloud computing
- At least 4 years of relevant work experience
- Problem-solving skills and knowledge of NT Server & Citrix Metraframe
Does this sound like you? Don't wait - apply now to become a part of our growing team!
At blueStone Solutions Group, we don't just place professionals - we connect ambitious talent with some of the most sought-after companies through contract, contract-to-hire, and direct hire opportunities. We take pride in uncovering career paths that aren't always visible on the open market, giving our candidates access to roles that truly move the needle.
When you work with blueStone, you'll discover opportunities you might not find anywhere else. We connect you with rewarding roles at leading companies, offering competitive pay and comprehensive benefits that support both your career and your future. Our goal is to open doors, guide your journey, and help you take the next step toward achieving your professional goals.
Corporate Security System Administrator
Posted 5 days ago
Job Viewed
Job Description
The System Administrator is responsible for the installation, configuration, programming, maintenance, and reliable operation of computer systems and servers. This role includes managing both on-premises and cloud-based environments, ensuring system availability, performance optimization, and providing technical support to end-users. The administrator will be accountable for maintaining core system tools and integrations, as well as performing routine performance tuning and troubleshooting. This position focuses primarily on security-related technologies, including but not limited to Access Control Systems, CCTV Systems, Visitor Management Systems, and Badging Systems. As part of a collaborative team, the role demands strong communication skills and a commitment to cooperative problem-solving in a dynamic work environment. The ideal candidate will bring extensive experience in system administration, a strong aptitude for diagnosing and resolving technical issues, and a proactive approach to maintaining infrastructure stability and reliability.
Responsibilities include but are not limited to:
- Monitor system performance and ensure high availability and continuity of services.
- Administer and maintain various security systems including access control, badging, CCTV, visitor management, weapons detection, perimeter detection, and server infrastructure supporting these systems.
- Perform regular updates to security systems including monthly patching, software and firmware updates.
- Handle various service requests and projects related to security systems including data exports/custom reports, troubleshooting broken equipment, managing users, and helping design and implement projects.
- Build, deploy, and troubleshoot computer workstations that support various security systems.
- Review or create reports to analyze data from various security systems to identify trends and anomalies.
- Willing to work outside regular business hours, including evenings and weekends, as needed to address critical issues or support maintenance activities.
- Comfortable operating in high-pressure environments, managing critical systems where downtime may result in significant operational or production impact.
- Develop and maintain comprehensive documentation for system configurations, procedures, and operational standards.
- Design, develop, and maintain external system tools and integrations to support operational efficiency and enhance system functionality.
Basic Qualifications:
- Bachelor's Degree in a related field from an accredited institution, OR
- 2+ years progressively responsible experience administering IT or Security systems (Access Control, CCTV).
- Experience working in a team environment.
- Able to analyze complex data and develop analysis-appropriate conclusions.
- Proven ability to work in a detail-oriented environment.
- Proficient in computer systems and software, including but not limited to Microsoft Office Suite and Microsoft operating systems across both server and client environments.
- Proficiency in SQL Server programming.
- Willingness to learn new skills and adapt to evolving technologies and processes.
- Knowledge and experience with any of the following programming languages: PHP, JavaScript, jQuery, and Node.
Preferred Qualifications:
- Experienced in operating and managing Avigilon CCTV systems.
- Experienced in the administration of security access control systems, with a preference for Schneider Electric Security Expert or Continuum.
- Experience administering IT related client server and cloud hosted systems.
- Proficient in developing and utilizing web-based interfaces.
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and RetirementAnnual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from WorkPaid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional GrowthAnnual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & MoreComprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Quality Management System Administrator
Posted 3 days ago
Job Viewed
Job Description
In alignment with Gift of Life Michigan's core purpose and core values, the Quality Management System Administrator is responsible for administering and maintaining Gift of Life's electronic Quality Management System (QMS, currently Q-Pulse). This includes managing various modules and workflows, conducting system maintenance, and managing document reviews, which includes facilitating document training. Additionally, this position requires maintaining QMS resources and facilitating staff training.
Duties & ResponsibilitiesThe following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:
- Assume direct responsibility for managing, administering, and maintaining the QMS to ensure compliance with federal, state, accreditation and other third party legal and regulatory requirements and standards.
- Serve as the subject matter expert of the electronic QMS. Responsible for all administration and maintenance functions related to all Modules used by Gift of Life (i.e., Assets, Audits, Documents, People, Supplier, Training, Incident, Reporting Forms and Administration Modules).
- Create, edit and/or compile reports, records, checklists, managed lists, templates, and workflows.
- Create, edit, develop and/or compile various QMS reports for data analytics, tracking and trending.
- Manage user accounts, preferences, and security groups. Responsible for creating new users, disabling users, credentialing, and configuration management.
- Maintain and manage document records and approval templates. Support document workflows (i.e., creation, revision and archival) of controlled documents.
- Administer document trainings, complete training records, and facilitate training with end-users and new hires.
- Manage the annual review of controlled documents and collaborate with internal departments on proposed revisions to ensure compliance to regulatory requirements.
- Develop QMS reference documents, materials and job aids, etc. related to electronic quality management system functions to support end user needs. Additionally, develop various QMS reports for data analytics, tracking and trending.
- Support quality assurance and improvement initiatives, utilizing critical thinking skills to drive continuous improvement.
- Continuously evaluate electronic QMS platforms and or perform QSP functions to promote the evolution of the current electronic QMS.
- Perform other duties as assigned.
Required
- Associate degree in business, information technology, health sciences or a related field, and/or combination or education and experience.
- One year of quality or relevant document control experience.
- Experience with QMS such as, Q-Pulse software, or electronic systems administration.
- Prior experience successfully leading a project team, workgroup, etc.
- Experience fostering relationships and providing exemplary customer service to internal customers.
- Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.
- Written and verbal fluency in English.
- Ability to exercise initiative, critical thinking, and problem-solving.
- Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
- Strong organizational skills and ability to manage multiple and competing priorities.
- Demonstrate attention to detail.
- Knowledge of quality, quality improvement methodologies and the ability to apply appropriate quality tools and techniques.
- Strong presentation skills to audiences of varying backgrounds and sizes.
- Excellent verbal and written communication.
- Demonstrate the competencies of Professional, Determined and Compassionate.
- Maintain a motivated and positive attitude.
- Support an inclusive work environment.
- Ability to successfully collaborate and work as a member of an interdisciplinary team.
- Actively seek improvements.
- Always maintain a safe working environment and use of Universal Precautions.
- Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.
Lead System Administrator - Cyber Security
Posted 24 days ago
Job Viewed
Job Description
This role can work hybrid/remotely from any of the following (or surrounding) locations:
Bowling Green, OH - East Tawas, MI - Fairview, MI - Gaylord, MI - Laredo, TX - Leonard, MI - Livonia, MI - Mt. Sterling, KY - New Lexington, OH - Northville, MI - Oscoda, MI - Spartanburg, SC - Spring Lake, MI - Surgoinsville, TN
GENERAL SUMMARY
Step into a high-impact, leadership role where cybersecurity meets global business. As the Lead Cybersecurity Administrator, you'll be the driving force behind the company's global cybersecurity initiatives. This role requires a strong technical background and experience working with enterprise level networks, servers, cloud solutions, and supporting technologies. You'll lead the charge in designing, implementing, and optimizing security related solutions, focused on reducing enterprise-wide risk.
In this role, you'll serve as the go-to expert for cyber defense, collaborating with global IT teams and business units to safeguard digital assets and standardize best practices. You'll provide technical leadership, mentor peers, and act as a Subject Matter Expert (SME) across a wide range of cyber related topics and technologies. With constant exposure to evolving tools and platforms, you'll be expected to adapt quickly, think strategically, and respond decisively, especially during high-stakes incidents.
If you're ready to lead from the front, protect what matters most, and shape the future of Cybersecurity on a global scale, this is your opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead Global Cybersecurity Strategy - Assist with developing, implementing, and updating the organization's cybersecurity roadmap aligned with business objectives and global compliance requirements.
Oversee Security Operations - Manage day-to-day security operations, including monitoring, threat detection, incident response, and vulnerability management across global sites.
Act as Subject Matter Expert (SME) - Serve as the primary technical authority on cybersecurity matters, providing guidance to IT teams, business units, and executives.
Implement and Manage Security Technologies - Deploy and maintain security tools such as SIEM, XDR technologies, vulnerability scanning tools, and other cybersecurity specific systems.
Ensure Compliance and Risk Management - Ensure adherence to industry standards (e.g., ISO 27001, NIST, TISAX) and regulatory requirements (e.g., GDPR, CCPA) relevant to the automotive sector.
Lead Incident Response and Recovery - Coordinate and lead the response to major cybersecurity incidents, including root cause analysis, containment, eradication, and recovery.
Conduct Security Assessments and Audits - Coordinate regular internal and third-party security assessments, penetration tests, and audits to identify and mitigate risks.
Collaborate Across Global Teams - Work closely with IT, HR, legal, engineering, manufacturing, and compliance teams across regions to align cybersecurity practices and ensure consistent protection.
Develop and Enforce Security Policies - Create, update, and enforce cybersecurity policies, standards, and procedures across the organization.
Train and Educate Staff - Lead cybersecurity awareness programs and training initiatives to promote a security-first culture among employees.
Monitor Emerging Threats - Stay current with evolving cyber threats, vulnerabilities, and technologies, and proactively adjust defenses accordingly.
Drive Automation and Efficiency - Implement automation tools and processes to streamline security operations and reduce manual workload.
Report to Leadership - Provide regular updates and risk assessments to senior leadership, including metrics, KPIs, and strategic recommendations.
Other Tasks - Complete other responsibilities as assigned
REQUIRED EDUCATION and/or EXPERIENCE
Bachelor's degree in cybersecurity, IT, computer science, or related field required Experience supporting enterprise level infrastructure (server, network, cloud, etc.) required 5+ years of experience in a senior-level role supporting enterprise IT or cybersecurity required Master's degree in cybersecurity, IT, computer science, or related field preferred CISSP or CISM preferred Other Cybersecurity / IT certifications a plus (CRISC, CEH, CHFI, CompTIA Security+, CySA+, CASP+, Microsoft, Cisco, ITIL) Experience working in automotive or manufacturing preferred
REQUIRED SKILLS AND ABILITIES
Technical Skills
Advanced knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001, TISAX) Proficiency in security tools such as SIEM, XDR, endpoint protection, and vulnerability scanners Strong understanding of network architecture and protocols, including TCP/IP, DNS, VPN, and VLANs Experience with cloud and server concepts related to platforms like Microsoft Azure, AWS, or Google Cloud Incident response and forensic investigation skills
Analytical & Problem-Solving Abilities
Ability to analyze complex security incidents, determine root causes, and mitigation strategies Strong risk assessment and mitigation planning skills Capacity to interpret and apply compliance requirements to real-world IT environments
Leadership & Communication Skills
Proven ability to lead cross-functional teams and manage global cybersecurity initiatives Strong verbal and written communication skills for reporting to executives and training staff Ability to translate technical concepts into business-relevant language Willingness and disposition to continuously learn new skills and to train others
Organizational & Strategic Abilities
Ability to prioritize and manage multiple projects in a fast-paced, global environment Strong strategic thinking to align cybersecurity initiatives with business goals
High level of attention to detail and commitment to quality and compliance
REQUIRED DECISION-MAKING AND ORGANIZATION IMPACT
Decisions made will have an impact on company performance related to Cybersecurity and business processes and should be reviewed with supervision before action is taken. Due to the nature of the duties performed, individual may be exposed to confidential information. Responsible for guarding against the disclosure of confidential information to unauthorized personnel. Must reflect a courteous and professional attitude and be able to communicate with all levels of the company personnel, as well as customers and vendors.
REPORTING RELATIONSHIPS
Reports Director of IT Security & Compliance
Will have no direct reports
WORKING CONDITIONS
Minimal travel is expected
40-45 hours of professional work expected each week
Working hours will typically be normal business hours in the US ET zone
On call 24x7, critical situations may require work outside of normal business hours
Position will be hybrid (details to be discussed)
Position Type:
Regular
Additional Locations:
Bowling Green - Sealing, East Tawas, Fairview (Mio), Gaylord, Laredo, Leonard, Livonia, Mt Sterling, New Lexington, New Philadelphia, Northville, Oscoda, Spartanburg, Spring Lake, Surgoinsville
Additional Information:
Cooper Standard is proud of its diverse workforce and committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, genetic information, physical or mental disability, age, veteran or military status, or any other characteristic protected by applicable law. We are dedicated to creating an environment at work that not only values diversity but also encourages inclusion and a sense of belonging. We firmly believe that a diverse workplace fosters an environment where our employees can flourish and provide superior service to our customers. Because we recognize and value the range of ways in which people acquire experiences, whether personal, professional, or via education or volunteerism, we invite interested applicants to evaluate the key duties and requirements and apply for any opportunities that fit your experience and qualifications. Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act, as well as certain state and/or local laws. If you believe you require such assistance to complete our online application or to participate in an interview, you (or someone on your behalf) may request assistance by emailing with a description of the accommodation you seek. Application materials submitted to this email address will not be considered.
Remote Status:
Hybrid
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Junior System IT Administrator
Posted 3 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
For almost 50 years, FAAC has provided system engineering and software products to the US government and private industry. The System Administrator will assist with managing and maintaining our computing infrastructure, including servers, workstations, and peripherals.
Essential Duties and Responsibilities
• Assist with setup and configure of necessary computer hardware and software.
• Perform basic IT support assistance tasks
• Provide assistance to Sr. IT staff as needed
• Assist with administration of Windows and Linux operating systems, both server and desktop.
• User account administration.
• Inspection of computer logs.
• Provide IT support for internal staff and outside entities as requested.
• Other duties as assigned
Minimum Qualifications
• US Citizen
• Possess a government security clearance in good standing, or ability to earn one within six (6) months.
• Two year degree in Computers or similar discipline, or comparable military experience
• Minimum 1 year experience in a helpdesk/Systems Administrator role
• Competency with Microsoft Office.
• Experience with current and previous Windows and Linux desktop and server operating systems.
• Experience with Desktop, laptop, server, and network hardware setup and configuration.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively with people from varied backgrounds via phone, email, and in person.
Requirements
Desired Qualifications
• Certification in Security+ CE, SSCP, CCNA Security, or equivalent.
• Experience with NIST, RMF, and other regulations/security procedures and qualifications as they relate to the Department of Defense (DoD).
• Experience with Defense Information Systems Agency Security Technical Implementation Guide (DISA STIG) and Security Content Automation Protocol (SCAP) tools.
• Familiarity with Windows and BASH scripting tools.
• Experience with Windows and Linux audit settings and audit review.
• Experience with Windows and Linux OS/Security update strategies.
• Experience with secure media transfer procedures.
Salary Description
$45,000-$55,000
Helpdesk/Technical Support
Posted 14 days ago
Job Viewed
Job Description
Helpdesk/Technical Support | Southfield, Michigan, United States
Title: Helpdesk/Technical Support
Location: Southfield, MI
Duration: 6+ Months (potential convert to full-time)
# of Positions: 3
Working Model: Hybrid on-site twice per week or 10 days per month. 100% on site during training
Pay rate Range: $25-$29/Hr on W2
Description:
Job Summary:
- With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment.
- Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users.
- This position is 100% on the phones.
- Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
- Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
- Utilizes knowledge management tools to help resolve client issues.
- Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
- Assists customers in performing basic software installations.
- Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
- Escalates trends and outages as needed to leadership and for Service News postings.
- Manages time in customer contact center setting and documents time via activity codes.
- Utilizes required activity codes to provide awareness of non-phone related activities.
- Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
- Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
- Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills
- Maintaining a professional demeanor at all times as they will be handling calls from various levels of
Nice to Have but Not Required: Experience with financial services applications
Keywords:
Education: Minimum of a High School Diploma/GED Required
Technical Support Representative
Posted 24 days ago
Job Viewed
Job Description
Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to