Healthcare Architect

40201 Louisville, Kentucky ZipRecruiter

Posted 1 day ago

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Job Description

Job DescriptionJob Description

About the Role:

As a Healthcare Architect at Paradigm Engineers and Constructors PLLC, you will be responsible for designing and overseeing the construction of healthcare facilities. You will work closely with clients, contractors, and other stakeholders to ensure that projects are completed on time, within budget, and to the highest standards of quality. Your expertise in healthcare design and construction will be essential in creating functional and aesthetically pleasing spaces that meet the unique needs of patients, staff, and visitors.

Minimum Qualifications:

  • Bachelor's degree in Architecture or a related field
  • 5+ years of experience in healthcare design and construction
  • Proficiency in AutoCAD, Revit, and other design software
  • Strong project management skills, including the ability to manage multiple projects simultaneously
  • Excellent communication and interpersonal skills

Qualifications:

  • Master's degree in Architecture or a related field
  • Experience working with LEED and other sustainable design standards
  • Experience with BIM software
  • Experience working with healthcare providers and/or medical equipment vendors
  • Professional licensure as an architect

Responsibilities:

  • Design and oversee the construction of healthcare facilities, including hospitals, clinics, and medical offices
  • Collaborate with clients, contractors, and other stakeholders to ensure that projects are completed on time, within budget, and to the highest standards of quality
  • Develop and present design proposals, including detailed drawings, specifications, and cost estimates
  • Ensure that healthcare facilities comply with all relevant regulations and standards, including those related to safety, accessibility, and infection control
  • Stay up-to-date with the latest trends and innovations in healthcare design and construction

Skills:

As a Healthcare Architect, you will use your expertise in healthcare design and construction to create functional and aesthetically pleasing spaces that meet the unique needs of patients, staff, and visitors. You will collaborate with clients, contractors, and other stakeholders to ensure that projects are completed on time, within budget, and to the highest standards of quality. You will use your project management skills to manage multiple projects simultaneously and ensure that healthcare facilities comply with all relevant regulations and standards. Your proficiency in AutoCAD, Revit, and other design software will be essential in developing and presenting design proposals, including detailed drawings, specifications, and cost estimates. Your excellent communication and interpersonal skills will enable you to build strong relationships with clients and stakeholders and ensure that their needs are met throughout the design and construction process.

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Healthcare Specialist

40201 Louisville, Kentucky Kentucky Staffing

Posted 3 days ago

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Job Description

Healthcare Specialist Position

The Healthcare Specialist is responsible for providing strategic guidance towards the compliant, safe and efficient handling and processing of all Waste Streams contracted by the facility(s). Ensures the services provided to the facility(s) by Stericycle consistently meet service expectations, regulatory and safety compliance measures, and are provided in a productive and profitable manner.

Key Job Activities:

  • Monitors the performance of operational efficiencies and assist in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy. Identifies and executes ways to reduce costs while still fulfilling contractual obligations.
  • Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner. Serve as the primary liaison in managing all contracted waste streams.
  • Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations).
  • Conduct Survey for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application.
  • Project manage implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers. Develop and deliver customized training for the implementation and maintenance of the contract.
  • Regularly schedule and complete customer-facing activity with focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability.
  • Perform other duties and responsibilities, as assigned.

Education:

Preferred Education: in Bachelors

Experience (North America):

  • Bachelor's Degree preferred, with experience in healthcare discipline preferred, or the equivalent in related work experience, demonstrating detailed knowledge of OSHA and/or EPA-RCRA and/or U.S. DOT, and/or The Joint Commission Standards.
  • 3+ years of experience in the healthcare industry, or the equivalent in related work experience, demonstrating excellent working knowledge of medical waste issues and the healthcare industry, and consultative skills to effectively deal with customers.
  • Candidate is confident with public speaking duties.
  • Demonstrates the ability to work well with others, and provide excellent customer service, both internally and externally.
  • Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met while also meeting Stericycle expectations.
  • Demonstrates the ability to present ideas/information in a clear, concise, organized, and diplomatic manner; asks appropriate questions to obtain information; listen to others to respond effectively to ideas and questions. Presents prepared information to groups in a manner that is clear & concise, holds their interest, and addresses their needs or concerns.
  • Always demonstrates a professional work ethic and professional appearance.
  • Independent, self-motivated who can meet goals and objectives that have been outlined by Senior Team. Demonstrates time management skills, working in an autonomous environment.

Competencies:

WE EMBRACE DIVERSITY & INCLUSION WE STRIVE FOR EXCELLENCE WE DO THE RIGHT THING WE ARE CUSTOMER DRIVEN WE PROTECT THE ENVIRONMENT WE ARE UNITEDONE TEAM. ONE GOAL. WE COMMIT TO SAFETY ALWAYS

It is the policy of Stericycle, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

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Healthcare Specialist

40201 Louisville, Kentucky Stericycle

Posted 8 days ago

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Job Description

Position Purpose:

The Healthcare Specialist is responsible for providing strategic guidance towards the compliant, safe and efficient handling and processing of all Waste Streams contracted by the facility(s). Ensures the services provided to the facility(s) by Stericycle consistently meet service expectations, regulatory and safety compliance measures, and are provided in a productive and profitable manner.

Key Job Activities:

* Monitors the performance of operational efficiencies and assist in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy. Identifies and executes ways to reduce costs while still fulfilling contractual obligations

* Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner. Serve as the primary liaison in managing all contracted waste streams

* Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations)

* Conduct Survey for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application

* Project manage implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers. Develop and deliver customized training for the implementation and maintenance of the contract

* Regularly schedule and complete customer-facing activity with focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability

* Perform other duties and responsibilities, as assigned

Education:

Preferred Education: in Bachelors
Experience (North America):

* Bachelor's Degree preferred, with experience in healthcare discipline preferred, or the equivalent in related work experience, demonstrating detailed knowledge of OSHA and/or EPA-RCRA and/or U.S. DOT, and/or The Joint Commission Standards

* 3+ years of experience in the healthcare industry, or the equivalent in related work experience, demonstrating excellent working knowledge of medical waste issues and the healthcare industry, and consultative skills to effectively deal with customers. Candidate is confident with public speaking duties

* Demonstrates the ability to work well with others, and provide excellent customer service, both internally and externally

* Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met while also meeting Stericycle expectations

* Demonstrates the ability to present ideas/information in a clear, concise, organized, and diplomatic manner; asks appropriate questions to obtain information; listen to others to respond effectively to ideas and questions. Presents prepared information to groups in a manner that is clear & concise, holds their interest, and addresses their needs or concerns.

* Always demonstrates a professional work ethic and professional appearance

* Independent, self-motivated who can meet goals and objectives that have been outlined by Senior Team. Demonstrates time management skills, working in an autonomous environment

Competencies:

WE EMBRACE DIVERSITY & INCLUSION

WE STRIVE FOR EXCELLENCE

WE DO THE RIGHT THING

WE ARE CUSTOMER DRIVEN

WE PROTECT THE ENVIRONMENT

WE ARE UNITED-ONE TEAM. ONE GOAL.

WE COMMIT TO SAFETY ALWAYS
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Healthcare Architect

40201 Louisville, Kentucky Baptist Health

Posted 24 days ago

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Job Description

Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day. When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities.

Job Description:

Requirements:

  • Experience with medical/healthcare projects ranging from $500,000 to $50 Million.
  • Must have direct working experience and knowledge in reading, comprehending, and interpreting technical documents and information including architectural plans and specifications.
  • Must have direct working experience and knowledge of building codes, building design, construction planning, scheduling, cost estimating, and contracting practices and law.
  • Must have knowledge of the building construction trades (architectural, civil, structural, and MEP), and buildings; tools, materials, equipment and a strong understand of building methods.
  • Ability to manage and prioritize multiple projects at various stages simultaneously within specified time constraints.
  • Manage to set budgets, contracts, and purchase orders.
  • Understand ICRA guidelines and Interim Life Safety measures.
  • Strong organizational skills.
  • Excellent written and verbal communication skills.
  • Strong computer skills and proficiency in all Microsoft Office Products.
  • Periodic travel to various facilities throughout Kentucky and southern Indiana will be required.

Duties

  • Engages with system and hospital leadership. Responsible for providing leadership and coordination related to both construction and owner related activities.
  • Participate in long range planning and project development meetings. Oversee construction and represent organization in project meetings.
  • Assist in the planning and development of projects to ensure continuity with construction.
  • Coordinate and participate in the selection process of construction companies. Participate in bid acceptance, pre-construction and pre-award conferences to monitor aspects of the construction contract agreement.
  • Monitor/Control construction to ensure projects are built on schedule and within budget.
  • Perform regular site observations of construction activities.
  • Coordinate construction efforts and shutdowns with multiple departments.

Education and Past Experience:
* Bachelor of Science in Architecture, or Bachelor of Architecture degree.
* 10 years' experience in healthcare industry.
* Experience with medical/healthcare planning, design, and development.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
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Healthcare Business Analyst

40201 Louisville, Kentucky Diverse Lynx

Posted 13 days ago

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Job Description

Role: Healthcare Business AnalystLocation : Louisville, KYJob Description :Should have strong health care background. working experience on CMS stars measures, ratings . should be through with data querying, mapping documents prep and other relevant documentation. should have experience in coordinating with development teams and core Business teams. should have working experience in grooming stories in agile scrum boardsThanks & Regards,Shashi BhushanDiverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540Office: + ext:344Email: shashi.bhushan@ | URL: Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Lead Analyst, Healthcare

40287 Louisville, Kentucky Molina Healthcare

Posted today

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Job Description

**JOB DESCRIPTION**
**Job Summary**
Performs research and analysis of complex healthcare claims data, pharmacy data, and lab data regarding network utilization and cost containment information. Evaluates, writes, and presents healthcare utilization and cost containment reports and makes recommendations based on relevant findings.
**KNOWLEDGE/SKILLS/ABILITIES**
+ Provides healthcare analysis including quantification and analysis of health care costs, development and maintenance of databases and other sources of information for quality initiatives, accreditation efforts, and regulatory mandates, and claims data coordination.
+ Manages small to large scale projects initiated by both health plan and Corporate Parent.
+ Designs and develops solutions to support business needs using various technologies.
+ Analyzes all in bound requests and determines appropriate technology solution for an effective and efficient delivery.
+ Quality oversight mechanisms to include reconciliation guidelines, mentoring guidance and new employee training.
+ Provides Administrator level support for share point and reporting services.
+ Accomplishes the goals and objectives of the Finance, Research and Analytics team.
+ Responsible for prioritization and timely completion of all tasks and report requests as assigned thru the share point request system.
+ Ideal candidate will have experience working with the clinical departments including utilization management/authorizations
+ Experience working with Managed Care/Payer or Hospital/other medical systems data is required.
+ Understanding of ICD-10 codes, CPT/HCPCS codes, and membership files preferred
+ Must have experience managing recurring and ad-hoc reports including independently developing build/code for ad-hoc reports.
+ Utilizes excellent process documentation skills and understands version control.
+ Possesses a firm understanding of claims and membership data, and is familiar with querying data from claims and membership tables, along with other data sources.
+ Experience in data analysis, data validation and reporting using SQL(advanced level) , MS Excel (advanced level), PowerBI is required.
+ Soft skills include but not limited to: Excellent communication, stakeholder management, documentation, self-starter, Presentation skills.
**JOB QUALIFICATIONS**
**Required Education**
Bachelor's Degree or equivalent combination of education and experience, Master's degree in related field preferred.
**Required Experience**
5-7 Years
**Preferred Experience**
7-9 Years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $63,133 - $129,589.63 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Customer Service Representative – Healthcare

New
40357 Middletown, Kentucky Maximus

Posted today

Job Viewed

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Job Description

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Wednesday, July 30, 2025

City

Winchester

State

KY

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative - Healthcare


Location: On-site in Winchester, KY

Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter


Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.


Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.


In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.


Pay & Benefits


At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:


- Competitive Compensation:

o 15. 0/hr. base pay + 10% shift differential for evening shifts

o 2,900+ in bonus opportunities, including training completion and referrals*

Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

Future Planning: 401(k) with company match

- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!


*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  


- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  


- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  


- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  


- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  


- Refer calls as required to CSR Lead  


- Maintain up-to-date knowledge of client regulations and policies  


- Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times  


- Must have excellent interpersonal skills and the ability to organize simultaneous tasks  


- Ability to work as a member of a team   


- Must participate and certify in internal CCO training to begin this role.  


- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.  


- May be required to work overtime and scheduled holidays.  


- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. 
Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOWinchester #CSRroles #maxPriority

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

15.00

Maximum Salary

15.00

View Now
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About the latest Healthcare positions Jobs in Henryville !

Customer Service Representative – Healthcare

40357 Middletown, Kentucky Maximus

Posted today

Job Viewed

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Job Description

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Wednesday, July 30, 2025

City

Winchester

State

KY

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative - Healthcare


Location: On-site in Winchester, KY

Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter


Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.


Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.


In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.


Pay & Benefits


At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:


- Competitive Compensation:

o 15. 0/hr. base pay + 10% shift differential for evening shifts

o 2,900+ in bonus opportunities, including training completion and referrals*

Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

Future Planning: 401(k) with company match

- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!


*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  


- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  


- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  


- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  


- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  


- Refer calls as required to CSR Lead  


- Maintain up-to-date knowledge of client regulations and policies  


- Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times  


- Must have excellent interpersonal skills and the ability to organize simultaneous tasks  


- Ability to work as a member of a team   


- Must participate and certify in internal CCO training to begin this role.  


- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.  


- May be required to work overtime and scheduled holidays.  


- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. 
Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOWinchester #CSRroles #maxPriority

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

15.00

Maximum Salary

15.00

View Now

Customer Service Representative - Healthcare

40357 Middletown, Kentucky Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title
Customer Service Representative - Healthcare

Date
Wednesday, July 30, 2025

City
Winchester

State
KY

Country
United States

Working time
Full-time

Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, you'll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

At Maximus, we're committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

- Competitive Compensation:
o 15.00/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary


15.00

Maximum Salary


15.00

View Now

IT Project Manager - Healthcare

40201 Louisville, Kentucky NTT DATA North America

Posted 2 days ago

Job Viewed

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Job Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a IT Project Manager to join our team in Remote, USA.

Role Responsibilities

  • The IT Project Manager assembles a project team, identifies appropriate resources needed, and develops schedules to ensure timely completion of project.

  • Often actively manages stakeholder partnerships and mitigates risks.

  • Familiar with the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

  • When managing programs, oversees the interdependencies and integration of interrelated projects, and sets strategies and program execution to deliver longer term business value.

  • Can possess specialized knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) frameworks used to manage risks and issues unique to technology projects.

  • Understands own work area professional concepts/standards, regulations, strategies and operating standards.

  • Makes decisions regarding own work approach/priorities and follows direction.

  • Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Skills/Experience :

  • Bachelor's degree in Business, Information Technology or a related field

  • 8+ years of Demonstrated experience in technical product selection, technical design and practical implementation of IT solutions

  • 4+ years working knowledge of Oracle and IBM Relational Database Management Systems, executive information systems and statistical software packages

  • 4+ years Comprehensive knowledge of development languages, tools, and utilities, including Cobol, CICS, DB, ASP, COM, .Net and SQL

  • Six Sigma and/or Project Management Institute certification

Preferences

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Longevity working in data warehouse, decision support and reporting system environments

  • Experience in the health solutions industry

  • Master's Degree in Business Administration preferred

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($8.30- 48.30/hourly ) . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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