6 Healthcare Support jobs in Cleveland

**Job Description Summary**
This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.
The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.
**Job Description**
**What You'll Do:**
+ Learn specialized industry-specific software and apply this knowledge to support MIM customers
+ Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
+ Facilitate training sessions for team members, along with cross-functional teams
+ Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
+ Ensure customer satisfaction for every step of the customer's support journey
+ Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
+ Act as the voice of the customer by sharing product insights with MIM's product, quality, and management teams to improve the software and the overall customer experience
+ Contribute to departmental operational improvement initiatives
**What You'll Need:**
+ A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
+ 3 + years of clinical or medical experience
+ CNMT Certification preferred but not required
+ Strong written and verbal communication, organizational, and time management skills
+ Ability to actively listen and anticipate customer needs with an empathetic mindset
+ Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
+ Ability to work with a flexible schedule
**What You'll Get:**
+ Hybrid work environment so you can work remotely as well as enjoy the office
+ Permissive time off
+ A 401(k) with up to a 4% match
+ Tuition reimbursement programs
+ Relaxed office setting where jeans are the norm
+ Free snacks and beverages at the office
+ 24-hour access to an in-office fitness center
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No

**Patient Support Medical Claims Processing ? Representative**
_Contract Remote Role - Location (Open to Remote US)_
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact **Patient Support Medical Claims Processing Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Patient Support Call Center Representative** is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
**Job Responsibilities:**
+ Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected
+ Exceptional organizational skills are required
+ May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Experience in claim processing required
+ Medical Billing Certification required
+ Coding Certification required
+ Ability to interpret Explanation of Benefits (EOB)
+ HIPPA certified
+ Customer Service Experience preferred
+ Pharmacy Technician experience preferred
+ Bi-lingual (English/Spanish) preferred
**The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Clinical/General Cardiologist - J1 & H1B sponsorship support.**
The Sydell and Arnold Miller Family Heart, Vascular & Thoracic Institute
Cleveland Clinic Regional Cardiovascular Medicine
Clinical/General Cardiologists - 2025 J1/H1-B Visa Sponsorship Opportunities
_Cleveland Clinic is recognized in the U.S. and throughout the world for its expertise and care. Its heart center is also nationally ranked and recognized as the global leader in cardiovascular care._
The world class cardiovascular medicine program at Cleveland Clinic is seeking candidates for Clinical Cardiology to join our established and highly respected health system within Cleveland Clinic Regional Cardiovascular Medicine. Cleveland Clinic Regional Cardiovascular Medicine is a rapidly growing group of more than 60 cardiologists providing high quality patient care to patients in the communities where they reside. The Cleveland Clinic Regional Health System includes 14 hospitals and over 180 outpatient facilities in Northeastern Ohio.
We are seeking candidates with an interest in developing patient-centered outpatient and hospital practices. The focus of the position is three-fold: (1) ensuring outpatient access for patients for cardiovascular care services, (2) providing timely diagnostic testing and hospital care, and (3) supporting the delivery of the highest quality care and patient experience.
The position allows the opportunity to develop a rewarding practice while benefiting from these key features:
+ New and enhanced facilities with comprehensive cardiac services
+ Ability to perform cardiac catherization, echocardiography, stress testing, and TEE
+ Development of community expansion and outreach
+ New cardiac catheterization suites with state of the art imaging and ultrasound technology
+ Dedicated Coronary Care and Cardiac Surgery Intensive Care & Observation Units
Intersocietal Accreditation Commission for Echocardiography (IAC) certified
+ Opportunity to participate in resident training and education
Candidates should be BC/BE in Cardiovascular Medicine. A faculty appointment at a rank commensurate with experience is available at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.
_*Cardiology Fellows Completing Cardiovascular Medicine Fellowship in 2025 and interested in clinical/general cardiology practice- for consideration for J1 & H1B sponsorship opportunities -please apply._
This dynamic position commands an extremely competitive salary enhanced by an attractive benefits package including medical malpractice coverage and a collegial work environment.
About Us
Cleveland Clinic's vision is to become the best place for care and the best place to work in healthcare. We are committed to providing a safe, stable, and financially fulfilling work environment. Cleveland Clinic is ambitiously investing in growth. Being a physician-led organization means doing what is best for the patients, every day.
Cleveland Clinic is one of the world's largest and busiest health centers. Patients come to Cleveland Clinic from all over the world. We offer advanced treatment for all illnesses and disorders of the body.
Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Cleveland Clinic integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual America's Best Hospitals survey. Among Cleveland Clinic's 80,642 employees worldwide are more than 5,743 salaried physicians and researchers, and 20,166 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,690-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, more than 270 outpatient facilities, including locations in northeast Ohio; southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2023, there were 13.7 million total outpatient visits, 323,000 hospital admissions and observations, and 301,000 surgical cases throughout Cleveland Clinic's health system. Patients came for treatment from every state and 185 countries.
_Cleveland Clinic is pleased to be an equal employment opportunity employer. Smoke/drug free environment._
**Information for Candidates**
Candidates will only be asked to provide personal documents once an offer of employment has been made and accepted. Recruitment scams are becoming increasingly common online, with false advertisements and requests for payment or personal details claiming to come from reputable organizations. Please be assured that our physician recruiters will never ask for payment from candidates at any stage of the recruitment or offer process.
**Disclaimer**
_Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with the program, which will include obtaining an influenza vaccination or an exemption._
**Learn more about Cleveland Clinic**
About Cleveland ClinicLiving in ClevelandTake a Tour ( Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

The Transplant Center has a full-time opportunity for an experienced Advanced Practice Provider to assist in the care for the Mechanical Circulatory Support (MCS) patients with Left ventricular assist devices (LVAD).
The position will include rounding in the hospital, seeing patients in the outpatient clinic or traveling to local facilities to see our LVAD patients. You will have the opportunity to work in a fast paced setting caring for a complex patient population.
Nationally certified Advanced Practice Provider who provides primary and/or specialty care in a variety of healthcare settings. Functions in collaboration with the health care team in accordance with certification and licensure. Practice emphasizes health promotion, disease prevention and the diagnosis and treatment of acute and chronic health problems. Responsible for dissemination of knowledge through instructing, leading and developing educational programs.
**Responsibilities:**
+ Conducts thorough medical histories, performs complete physical examinations (where indicated), initiates appropriate lab, radiology tests or other special tests required for evaluation of illness, and scrutinizes lab data to establish a record of the patient's current health status and to develop a working diagnosis and treatment plan. Works in collaboration with the health care team.
+ Performs and interprets common laboratory, radiologic, cardiographic and other routine diagnostic procedures used to identify pathophysiologic processes as credentialed and privileged by the Medical Executive Committee and the Governing Body of the applicable hospitals.
+ Performs routine and specialized procedures as credentialed and privileged by the Medical Executive Committee and the Governing Body of the applicable hospitals.
+ May prescribe and monitor medications as allowed by license through applicable state board and Cleveland Clinic policies.
+ Educates patients and answers questions regarding their disease, treatments, related drug and treatment side effects and hazards.
+ Participates in medical team rounds; collaborates with nursing, medical and other healthcare team members regularly to ensure quality patient care.
+ Refers patients to specialists as appropriate for consultation or for specialized health resources and treatment.
+ Ensures continuity of care by serving as a liaison between patient and other members of the multi-disciplinary care team or with other specialty areas as necessary.
+ Participates in quality monitoring thru the review of records and treatment plans for patient outcomes on a periodic basis to assure quality care.
+ Facilitates appropriate length of stay, discharge planning and compliance with regulatory standards for inpatient management.
+ Supports professional development of the health care team.
+ Promotes translation of evidence-based practices, guidelines, and research.
+ May conduct research studies. May assists in data collection and analysis.
+ May serve as clinical preceptor for students. May onboard new caregivers.
+ Other duties as assigned.
**Education:**
+ Effective 05/01/2014: MSN required upon hire or within 3 years of hire for external hires and internal hires moving from a non-APRN licensed role to an APRN licensed role.
+ Graduate of an accredited APRN program.
+ If in neonatal care service area Master's Degree is required upon hire.
**Languages:**
+ Oral and written communication in English
**Certifications:**
+ Currently licensed as a Nurse Practitioner in applicable state(s).
+ Must be licensed as an RN in applicable state(s).
+ National certification as a Nurse Practitioner by nationally accredited organization recognized by state Board of Nursing.
+ Basic Life Support (BLS) through the American Heart Association (AHA) required.
+ Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) through the American Heart Association (AHA); or Neonatal Resuscitation Program (NRP) through the American Academy of Pediatrics (AAP) may be required based upon work setting.
+ Must have arrangements with at least one physician in accordance with requirements set forth by the State Board of Nursing in applicable states.
+ Must be credentialed and privileged by the Medical Executive Committee and the Governing Body of the applicable hospitals.
**Complexity of Work:**
+ Excellent analytical and decision-making skills are required.
+ Strong written and verbal communication skills.
+ Ability to work as a member of a multi-disciplinary team.
+ Demonstrated competency and the ability to perform advanced assessment and diagnosis.
+ Demonstrated ability to utilize the electronic medical record.
+ Demonstrates a high standard of moral and ethical behavior.
+ Demonstrates compassion and professionalism and a commitment to excellent patient care.
+ Requires critical thinking skills, decisive judgement, and the ability to work independently.
+ Must be able to work in a stressful environment and take appropriate action.
**Work Experience:**
+ Related clinical experience preferred.
**Physical Requirements:**
+ Typical physical demands include the ability to walk and stand for long periods of time.
+ Manual and finger dexterity and eye/hand coordination to perform physical examinations.
+ Requires corrected vision and hearing to a normal range.
+ Occasionally lifts and carries items weighing up to 50 pounds.
+ May require exposure to communicable diseases and/or body fluids.
**Personal Protective Equipment:**
+ Follows standard precautions using personal protective equipment as required.
**Pay Range**
Salaries (which may be) shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Hours

• Full Time 40hrs
• Day Shift
• Working every other weekend and holiday

What You Will Do

• Clean and restock all occupied rooms and sanitize (terminal clean) after patient discharge (25%)
• Assist in the nutritional services department (Caf 44 support, tray passing, and general cleaning) (25%)
• Transportation of patients and patient equipment such as wheelchairs, stretchers, beds (25%)
• Transportation of linen, supplies, patient records, trash and biohazard waste (15%)
• Assist with general office functions within the Support Services Division (10%)

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Education

• High School Equivalent / GED (Preferred)

Work Experience

• Prior healthcare experience (Preferred)

Knowledge, Skills, & Abilities

• Cleaning and major surface maintenance in hospital setting (Preferred proficiency)
• Mature judgment, good communication skills, service focused and team orientated. (Required proficiency)
• Patient transfer and lifting techniques. (Required proficiency)
• Working knowledge of basic computer applications and basic data entry. (Required proficiency)

Licenses and Certifications

• Basic Life Support (BLS) for Adults and Children within 90 Days (Required)

Physical Demands

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently 50 lbs
• Carrying Frequently 50 lbs
• Pushing Frequently 50 lbs
• Pulling Frequently 50 lbs
• Climbing Occasionally 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

Travel Requirements

• 10%