6 Healthcare jobs in Beattyville

General information

Job Posting Title
Customer Service Representative - Healthcare

Date
Wednesday, July 30, 2025

City
Winchester

State
KY

Country
United States

Working time
Full-time

Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, you'll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

At Maximus, we're committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

- Competitive Compensation:
o 15.00/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary


15.00

Maximum Salary


15.00

The Speech Language Pathologist Care Manager provides home health therapy services focusing on patient evaluation, treatment planning, and care coordination. They collaborate with physicians and interdisciplinary teams to ensure effective speech therapy interventions and monitor patient progress. This role also includes educating patients, families, and caregivers, maintaining clinical documentation, and driving performance improvement in home health care.

Home Health Speech Language Pathologist Care Manager AdventHealth Home Health

All the benefits and perks you need for you and your family:

• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Shift : Day Shift 8am-4:30pm No Weekends on Call.

Location: Covering Clay and Jackson Counties.

The role you'll contribute:

The Home Health ST Case Manager is a professional therapist who coordinates and directs the home health

patient's care based on individual patient needs. Case Manager is responsible for independent management of

the Home Health patient population requiring the use of advanced assessment, teaching and decision-making

skills. The therapist is responsible for ensuring that appropriate referrals to other services are made,

interdisciplinary conferencing takes place regularly, and appropriate documentation is completed. Relevant

knowledge and experience is consistently applied to new patient populations. The Case Manager cares for a

caseload of home health patients by evaluating the patient for appropriateness of home health and developing

the home care plan in conjunction with the physician. S/he educates patients, families, caregivers and

community providers to safely perform care. S/he provides follow up by evaluating effectiveness of the home

care plan, and monitoring patient/family's response to the plan to achieve patient/family goals and top decile

outcomes. The Case Manager also identifies performance improvement and home health standard of care

initiatives and assists to design or implement programs to address needed changes.

The value you'll bring to the team:

• Performs an evaluation and utilizes the findings to determine diagnosis (for SLP services), prognosis and plan of care in consultation with the physician. Determines specific interventions, duration and frequency needed to achieve anticipated goals and outcomes.
• Observes and records activities and findings in the clinical record and reports to the physician and or primary Care Manager the patients reaction to treatment and any changes in patients condition, or when there are deviations from the plan of care.
• Instructs the patient and caregiver regarding the patients speech language improvement program including adaptive equipment and the home program.
• Instructs other health team personnel including, when appropriate, home health aides and caregivers in certain phases of speech therapy with which they may work with the patient.
• Selects, applies or modifies skilled intervention to the patient using various skilled interventions consistent with the state practice act to achieve the best outcome possible for the patient. Assesses patient response to interventions and performs reassessments as required.
• Documents in medical record, accurately reflecting treatment provided. Updates the care plan as needed including the aide care plan; writes modified orders for changes in the plan of care, performs and documents the aide supervision by the due date.
• Completes all documentation within the time frame required by the agency, including reassessments, discharge summaries and OASIS documents.
• Participates in clinical record review, agency staff meetings, therapy meetings and other activities as requested."

The expertise and experiences you'll need to succeed :

Minimum qualifications:

• Master's in Speech Therapy
• 1 relevant clinical Speech therapy
• Speech Therapist Certified in State of Practice
• Valid in state Drivers License with current car insurance

Preferred qualifications:

• Recent, relevant experience in a Medicare-certified home health agency as a case-manager
• Certificate for OASIS Specialist Clinical
• Home Health Case-Manager Certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Home Care

Organization: AdventHealth Home Health and Hospice

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25014331

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

speech therapy, home health care, care management, patient evaluation, treatment planning, speech-language pathology, patient education, clinical documentation, home care coordination, Medicare-certified care

The Speech Language Pathologist Care Manager provides home health therapy services focusing on patient evaluation, treatment planning, and care coordination. They collaborate with physicians and interdisciplinary teams to ensure effective speech therapy interventions and monitor patient progress. This role also includes educating patients, families, and caregivers, maintaining clinical documentation, and driving performance improvement in home health care.

Home Health Speech Language Pathologist Care Manager AdventHealth Home Health

All the benefits and perks you need for you and your family:

• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Shift : Day Shift 8am-4:30pm No Weekends on Call.

Location: Covering Clay and Jackson Counties.

The role you'll contribute:

The Home Health ST Case Manager is a professional therapist who coordinates and directs the home health

patient's care based on individual patient needs. Case Manager is responsible for independent management of

the Home Health patient population requiring the use of advanced assessment, teaching and decision-making

skills. The therapist is responsible for ensuring that appropriate referrals to other services are made,

interdisciplinary conferencing takes place regularly, and appropriate documentation is completed. Relevant

knowledge and experience is consistently applied to new patient populations. The Case Manager cares for a

caseload of home health patients by evaluating the patient for appropriateness of home health and developing

the home care plan in conjunction with the physician. S/he educates patients, families, caregivers and

community providers to safely perform care. S/he provides follow up by evaluating effectiveness of the home

care plan, and monitoring patient/family's response to the plan to achieve patient/family goals and top decile

outcomes. The Case Manager also identifies performance improvement and home health standard of care

initiatives and assists to design or implement programs to address needed changes.

The value you'll bring to the team:

• Performs an evaluation and utilizes the findings to determine diagnosis (for SLP services), prognosis and plan of care in consultation with the physician. Determines specific interventions, duration and frequency needed to achieve anticipated goals and outcomes.
• Observes and records activities and findings in the clinical record and reports to the physician and or primary Care Manager the patients reaction to treatment and any changes in patients condition, or when there are deviations from the plan of care.
• Instructs the patient and caregiver regarding the patients speech language improvement program including adaptive equipment and the home program.
• Instructs other health team personnel including, when appropriate, home health aides and caregivers in certain phases of speech therapy with which they may work with the patient.
• Selects, applies or modifies skilled intervention to the patient using various skilled interventions consistent with the state practice act to achieve the best outcome possible for the patient. Assesses patient response to interventions and performs reassessments as required.
• Documents in medical record, accurately reflecting treatment provided. Updates the care plan as needed including the aide care plan; writes modified orders for changes in the plan of care, performs and documents the aide supervision by the due date.
• Completes all documentation within the time frame required by the agency, including reassessments, discharge summaries and OASIS documents.
• Participates in clinical record review, agency staff meetings, therapy meetings and other activities as requested."

The expertise and experiences you'll need to succeed :

Minimum qualifications:

• Master's in Speech Therapy
• 1 relevant clinical Speech therapy
• Speech Therapist Certified in State of Practice
• Valid in state Drivers License with current car insurance

Preferred qualifications:

• Recent, relevant experience in a Medicare-certified home health agency as a case-manager
• Certificate for OASIS Specialist Clinical
• Home Health Case-Manager Certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Home Care

Organization: AdventHealth Home Health and Hospice

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25014331

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

speech therapy, home health care, care management, patient evaluation, treatment planning, speech-language pathology, patient education, clinical documentation, home care coordination, Medicare-certified care

The Speech Language Pathologist Care Manager provides home health therapy services focusing on patient evaluation, treatment planning, and care coordination. They collaborate with physicians and interdisciplinary teams to ensure effective speech therapy interventions and monitor patient progress. This role also includes educating patients, families, and caregivers, maintaining clinical documentation, and driving performance improvement in home health care.

Home Health Speech Language Pathologist Care Manager AdventHealth Home Health

All the benefits and perks you need for you and your family:

• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Shift : Day Shift 8am-4:30pm No Weekends on Call.

Location: Covering Clay and Jackson Counties.

The role you'll contribute:

The Home Health ST Case Manager is a professional therapist who coordinates and directs the home health

patient's care based on individual patient needs. Case Manager is responsible for independent management of

the Home Health patient population requiring the use of advanced assessment, teaching and decision-making

skills. The therapist is responsible for ensuring that appropriate referrals to other services are made,

interdisciplinary conferencing takes place regularly, and appropriate documentation is completed. Relevant

knowledge and experience is consistently applied to new patient populations. The Case Manager cares for a

caseload of home health patients by evaluating the patient for appropriateness of home health and developing

the home care plan in conjunction with the physician. S/he educates patients, families, caregivers and

community providers to safely perform care. S/he provides follow up by evaluating effectiveness of the home

care plan, and monitoring patient/family's response to the plan to achieve patient/family goals and top decile

outcomes. The Case Manager also identifies performance improvement and home health standard of care

initiatives and assists to design or implement programs to address needed changes.

The value you'll bring to the team:

• Performs an evaluation and utilizes the findings to determine diagnosis (for SLP services), prognosis and plan of care in consultation with the physician. Determines specific interventions, duration and frequency needed to achieve anticipated goals and outcomes.
• Observes and records activities and findings in the clinical record and reports to the physician and or primary Care Manager the patients reaction to treatment and any changes in patients condition, or when there are deviations from the plan of care.
• Instructs the patient and caregiver regarding the patients speech language improvement program including adaptive equipment and the home program.
• Instructs other health team personnel including, when appropriate, home health aides and caregivers in certain phases of speech therapy with which they may work with the patient.
• Selects, applies or modifies skilled intervention to the patient using various skilled interventions consistent with the state practice act to achieve the best outcome possible for the patient. Assesses patient response to interventions and performs reassessments as required.
• Documents in medical record, accurately reflecting treatment provided. Updates the care plan as needed including the aide care plan; writes modified orders for changes in the plan of care, performs and documents the aide supervision by the due date.
• Completes all documentation within the time frame required by the agency, including reassessments, discharge summaries and OASIS documents.
• Participates in clinical record review, agency staff meetings, therapy meetings and other activities as requested."

The expertise and experiences you'll need to succeed :

Minimum qualifications:

• Master's in Speech Therapy
• 1 relevant clinical Speech therapy
• Speech Therapist Certified in State of Practice
• Valid in state Drivers License with current car insurance

Preferred qualifications:

• Recent, relevant experience in a Medicare-certified home health agency as a case-manager
• Certificate for OASIS Specialist Clinical
• Home Health Case-Manager Certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Home Care

Organization: AdventHealth Home Health and Hospice

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25014331

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

speech therapy, home health care, care management, patient evaluation, treatment planning, speech-language pathology, patient education, clinical documentation, home care coordination, Medicare-certified care