84 Healthcare jobs in Burlingame

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Monday, September 29, 2025

City

Lawrence

State

KS

Country

United States

Working time

Full-time

Description & Requirements

Customer Service Representative - Healthcare  

Location:   Lawrence, KS (On-site Position)  
Starting Pay:   $1 5 . 00 / hr.   plus   a $,000 new hire bonus and up to 2,400+ in other   potential bonuses!*  
Schedule:   Limited-Service  Full-Time   positions available  

Site Hours:   24/7 center; the targeted start date, hours, and schedule are discussed with recruiter  

Evening and night shifts are encouraged with a 10% shift differential for hours worked between   7 p.m. and 5 a.m.  

Help People Navigate Healthcare with Confidence ,  While Building Your Career  

Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives   (CSRs)   to  assist   individuals navigating healthcare programs and benefits.  

You’ll   join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive  training,   so  you’ll   be ready to succeed from day one.  

Pay & Benefits  

We offer a competitive pay and benefits package designed to support your success both professionally and personally:  

• Competitive Compensation:    

• $15 .00 / hr.   base pay + 10% s ift differential  

• $ ,000 new hire bonus and up to 2,400+   in bonus opportunities, including training completion and referrals*   

• Comprehensive Insurance Coverage:  Company-paid medical coverage   

• Tuition Reimbursement:   Invest in your ongoing education and development  

• Future Planning:  401(k) with company match   

• Paid Time Off Package:  Paid time off, sick leave & 11 paid holidays   

• Maximus Wellness Support:  Employee Assistance Program (EAP), wellness resources, and employee discount programs   

• Work/Life Balance Support:  Flexible schedules that meet your lifestyle  

• Career Growth:  A supportive environment with career development and promotional opportunities     

• Meaningful Work with Impact:  No cold calls, sales, or collections involved!  

*Eligibility requirements apply, ask your recruiter for more details  

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules 

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 

- Refer calls as required to CSR Lead 

- Maintain up-to-date knowledge of client regulations and policies 

- Report problems that occur via the online system so they can be addressed by the appropriate parties  

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times 

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks 

- Ability to work as a member of a team  

- Must participate and certify in internal CCO training to begin this role. 

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role. 

- May be required to work overtime and scheduled holidays. 

Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence  #maxCCOLawrence #maxPriority  #CCOallreqs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

15.00

Maximum Salary

15.00

General information

Job Posting Title

Customer Service Representative - Healthcare (Part Time)

Date

Monday, August 18, 2025

City

Lawrence

State

KS

Country

United States

Working time

Part-time

Description & Requirements

Customer Service Representative - Healthcare (Part Time)

Location: Lawrence, KS (On-site Position)  
Starting Pay: $1 5.00 / hr . plus a $,000 new hire bonus and up to 2,4 00+ in other potential bonuses!*  
Schedule: Limited-Service Part-Time positions available  

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter  

Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.  

Help People Navigate Healthcare with Confidence , While Building Your Career  

Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.  

You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.  

Pay & Benefits  

We offer a competitive pay and benefits package designed to support your success both professionally and personally:  

• Competitive Compensation:    

• $15 .00 / hr. b se pay + 10% shift differential  

• $ ,000 new hire bonus and up to 2,4 00+ in bonus opportunities, including training completion and referrals*   

• Tuition Reimbursement: Invest in your ongoing education and development  

• Future Planning: 401(k) with company match   

• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays   

• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs   

• Work/Life Balance Support: Flexible schedules that meet your lifestyle  

• Career Growth: A supportive environment with career development and promotional opportunities     

• Meaningful Work with Impact: No cold calls, sales, or collections involved!  

*Eligibility requirements apply, ask your recruiter for more details  

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses   

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules   

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties   

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing   

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller   

- Refer calls as required to CSR Lead   

- Maintain up-to-date knowledge of client regulations and policies   

- Report problems that occur via the online system so they can be addressed by the appropriate parties    

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times   

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks   

- Ability to work as a member of a team    

- Must participate and certify in internal CCO training to begin this role.    

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.    

- May be required to work overtime and scheduled holidays.    

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion .     

#CCOLawrence  #CSRroles  #maxCCOLawrence

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  .

Minimum Salary

$

15.00

Maximum Salary

15.00

Position Summary:

This will be a full-time telework role in Kansas, however, will require 50-75% travel for face-to-face visits in assigned area once COVID restrictions are lifted. Schedule is Monday-Friday, standard business hours. Develop, implement, support, and promote Health Services strategies, tactics, policies, and programs that drive the delivery of quality healthcare to establish competitive business advantage for Healthcare. Health Services strategies, policies, and programs are comprised of utilization management, quality management, network management and clinical coverage and policies. Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and

education for members through the use of care management tools and resources.

Responsibilities:

• Through the use of care management tools and information/data review, conducts comprehensive

evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or

meeting needs by evaluating member's benefit plan and available internal and external programs/services.

• Identifies high risk factors and service needs that may impact member outcomes and care planning

components with appropriate referral to clinical case management or crisis intervention as appropriate

• Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care:

• Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health

programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to

obtain multidisciplinary review in order to achieve optimal outcomes.

• Identifies and escalates quality of care issues through established channels.

• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.

Experience:

• Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and

promote lifestyle/behavior changes to achieve optimum level of health.

• Provides coaching, information and support to empower the member to make ongoing independent

medical and/or healthy lifestyle choices.

• Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, Evaluation and Documentation of Care:

• Utilizes case management and quality management processes in compliance with regulatory and

accreditation guidelines and company policies and procedures

Education:

behavioral health, social services, or human services field.

Case Management

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Departments: Early Childhood Intervention Program (ECIP) or School and Outreach Services (SOS)

Job Status: Full-time or Part-time

FLSA Status: Non-Exempt

Reports to: Team Manager

Positions Supervised: None

Travel Required: Varies based on assignment

ESSENTIAL FUNCTIONS

• Plan interventions driven by the client's individual treatment plan.
• Plan activities that include group psychoeducational processes, therapeutic activities, and therapeutic outings to practice social skills.
• Model and facilitate skills through engagement with the client.
• Participate in psychoeducational trainings to carry out job duties and continue ongoing knowledge in the field.
• Actively participate in team meetings and be available as necessary for parent and school meetings.
• Complete clinical documentation correctly and in a timely fashion.
• Document client attendance, as well as attempted contact with parents/caregivers and other treatment providers when client attendance is inconsistent.
• Keep Program Team Manager informed of attendance problems and client progress toward completion of treatment goals.
• Remain informed of agency and program developments.
• Respect and demonstrate an ability to maintain client confidentiality.
• Support and actively promote the vision and mission of Family Service and Guidance Center.
• Transport clients in agency or personal vehicle as needed.
• Perform other duties as assigned by team managers.

POSITION QUALIFICATIONS

• High school diploma or GED equivalent is required; some experience preferred in working with children with behavioral and emotional health concerns.
• Must possess a valid driver's license, a good driving record, current auto insurance, and reliable transportation.
• Must successfully pass the KBI and DCF Central Registry background investigations.

Experience:

• One year of experience working with children preferred.
• Must possess and utilize sufficient interpersonal skills to promote teamwork both internally and externally.

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Team oriented and ability to get along with others
• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Demonstrates adaptability/flexibility
• Developed time management skills
• Developed organizational skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
• Relationship building
• Problem solving
• Attention to detail and accuracy in work
• Ability to be collaborative
• Open to learning and accepting feedback
• Ability to maintain appropriate boundaries and confidentiality
• Strengths based
• Family centered
• Community based
• Culturally respectful

PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand (F) 10 lbs. or less (F)

Walk (F) 11 - 20 lbs. (F)

Sit (F) 21 - 50 lbs. (O)

Manually Manipulate (O) 51 - 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (O) Push/Pull

Crawl (O) 12 lbs. or less (F)

Squat or Kneel (F) 26- 40 lbs. (O)

Bend (F) 41 - 100 lbs. (O)

Other Physical Requirements:

Must have sufficient ambulatory capabilities to work with children in the office or community-based settings. This position requires the physical ability to safely implement physical interventions in the event that clients exhibit out-of-control behaviors threatening the safety of the client or others.

WORK ENVIRONMENT

Office, group room, and community-based working environment, requiring a flexible schedule and approach to daily tasks. Group assignments and scheduled working hours may fluctuate to meet changing program needs. This is a direct service position with frequent interruptions. Clients often express themselves through verbal or physical acting out. Clients may yell at staff, swear, engage in property destruction, and act in a physically aggressive manner towards staff or others. It should be expected that staff will engage in physical interventions at times in order to maintain safety.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Senior Member Of Technical Staff (IC5)

The Oracle Health & Application Infrastructure division pioneers innovation in healthcare through AI. Our mission is to revolutionize the healthcare industry by delivering modernized, automated, patient-centric care and ensuring the availability of cutting-edge clinical tools worldwide. Within Oracle Health & Application Infrastructure, the Clinical Digital Assistant (CDA) team is at the forefront of this transformation. We are developing a next-generation platform for healthcare applications, harnessing advancements in generative AI technologies and OCI's cloud-native AI/ML and data infrastructure. This platform introduces capabilities such as conversational search, voice-assisted applications, summarization, semantic search, and RAG, redefining healthcare experiences for both patients and clinicians.

As a senior member of technical staff (IC5), you will play a leading role in designing, implementing, and optimizing the platform for CDA. You will work in an innovative, dynamic and collaborative team. If you're passionate about revolutionizing patient care and want to be at the forefront of healthcare technology, join us at Oracle Health & Application Infrastructure and make a meaningful difference in global healthcare.

Responsibilities:

• Qualifications: BS or MS degree in computer science, or equivalent
• 10+ years of relevant software development experience
• Demonstrated proficiency in Javascript, Typescript language for front-end development
• Strong software engineering fundamentals, proficiency in data structures & algorithms, Restful services & Microservice architecture
• Hands on experience building cloud native services on cloud platforms like OCI, Azure, GCP
• Strong grasp of system design fundamentals and distributed systems architectural best practices
• Experience with containers and container orchestration technologies (Kubernetes, Docker)
• Able to effectively communicate technical ideas verbally and in writing (technical proposals, design specs, architecture diagrams and presentations)
• Technical leadership and mentoring junior engineers
• User interface design; Figma mockups
• Troubleshooting and debugging: Chrome browser debugger, console logs, JIRA ticket tracking
• HTML 5 web development
• Single-page-application web development: React, Preact, Nginx, CommonJS/RequireJS

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $96,800 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Job Description

The Oracle Health & Application Infrastructure division pioneers' innovation in healthcare through AI. Our mission is to revolutionize the healthcare industry by delivering modernized, automated, patient-centric care and ensuring the availability of cutting-edge clinical tools worldwide.

Within Oracle Health & Application Infrastructure, the Clinical Digital Assistant (CDA) team is at the forefront of this transformation. We are developing a next-generation platform for healthcare applications, harnessing advancements in generative AI technologies and OCI's cloud-native AI/ML and data infrastructure. This platform introduces capabilities such as conversational search, voice-assisted applications, summarization, semantic search, and RAG, redefining healthcare experiences for both patients and clinicians.

As a senior member of technical staff (IC5), you will play a leading role in designing, implementing, and optimizing the platform for CDA. You will work in an innovative, dynamic and collaborative team. If you're passionate about revolutionizing patient care and want to be at the forefront of healthcare technology, join us at Oracle Health & Application Infrastructure and make a meaningful difference in global healthcare.

Responsibilities

Qualifications:

BS or MS degree in computer science, or equivalent

10+ years of relevant software development experience

Demonstrated proficiency in Javascript, Typescript language for front-end development

Strong Software Engineering fundamentals, proficiency in data structures & algorithms, Restful services & Microservice architecture

Hands on experience building cloud native services on cloud platforms like OCI, Azure, GCP.

Strong grasp of system design fundamentals and distributed systems architectural best practices

Experience with containers and container orchestration technologies (Kubernetes, Docker)

Able to effectively communicate technical ideas verbally and in writing (technical proposals, design specs, architecture diagrams and presentations)

Technical leadership and mentoring junior engineers

User interface design; Figma mockups

Troubleshooting and debugging: Chrome browser debugger, console logs, JIRA ticket tracking

HTML 5 web development

Single-page-application web development: React, Preact, Nginx, CommonJS/RequireJS

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $96,800 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve.

This job takes the lead in providing more complex application development services typically as part of a project team or in an application support role. Developers analyze, design, code, test and implement more complex systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system availability, performance and quality levels required by their customers. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES

• Takes a lead role for analyzing, designing, coding, testing and implementing more complex application enhancements, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects.

• Utilizes and participates in the more complex full system development life cycle, per current Highmark SDLC standards.

• Takes a lead role in collaborating with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to more complex business needs.

• Takes a lead role in providing required technical support, including release implementations, on-call and 24x7 supports when necessary.

• Performs work in compliance with all Highmark and Highmark IT standards, policies and procedures.

• Actively takes a leading role and participates on project teams in various project roles, including, but not limited to, Developer, Technical Lead and Project Manager, based upon level of experience.

• Effectively communicates with team members, customers, partners and management, including assisting with or conducting more complex technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree in Information Technology, Computer Science or closely related field

Substitutions

• None

Preferred

• Master's degree in Information Technology, Computer Science or closely related field

EXPERIENCE

Required

• 5 years of experience as a developer

• Experience with Project Management tools

• Experience with databases

• Experience with multiple coding languages

Preferred

• Healthcare experience is strongly preferred

• .NET

• SQL

SKILLS

• Problem solving, root cause analysis, and issue resolution

• Demonstrated leadership skills

• Experience in Healthcare or Health Insurance Industry

• Experience with technology platforms, application development tools, business processes, software development life cycle used by Highmark enterprise

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$126,000.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J

**Job Description**
In Oracle Health, we are at the intersection of healthcare and IT to deliver pioneering products and services that shape the way healthcare is provided. Our best-in-class technology supports clinicians and healthcare professionals in hospitals and healthcare organizations worldwide to deliver optimal patient care. We are leading the industry in using big data intelligence to enable the shift from reactive care to proactive population level health management and are looking for a Process Architect to join us.
Within our Healthcare Compliance Team, the Process Architect is responsible for designing, optimizing, and governing software development processes to deliver high-quality, compliant, and effective healthcare technology solutions. This role collaborates with engineering and compliance teams to ensure process efficiency, regulatory alignment, and continuous improvement throughout the software development lifecycle (SDLC).
We are looking for someone with demonstrated awareness of regulatory standards and hands-on experience integrating regulatory requirements into all phases of the software development lifecycle. The ideal candidate will possess strong communication skills, a proven ability to learn quickly, and thrive in a dynamic environment. Excellent project management, compliance expertise, and communication abilities are essential for success in this role.
You will play a key role in providing strong focus on process standardization, policy creation, and continuous education to ensure that processes are consistently followed and optimized. Additional responsibilities will include, but are not limited to, collaborating with cross-functional teams to implement new processes, contributing to broad cross-functional projects and initiatives, and identifying process gaps and developing solutions to improve the overall effectiveness of processes.
If you're out to change the world in ways that matter, we want to hear from you. As a member of our team, you will be joining an inclusive, social, and innovative workplace that has a strong emphasis on developing talent and promotion from within.
**Qualifications**
+ Bachelor's degree in Business, Management or related field, or equivalent, relevant work experience.
+ 7+ years of experience with at least 3 years of regulatory health care technology related work experience.
+ In-depth understanding of healthcare regulations and standards relevant to software (e.g. FDA 21 CFR Part 820, ISO 13485:2016, EU MDR)
+ Proven experience in process development within a healthcare software development environment.
+ Strong knowledge of software development processes and quality management systems.
+ Exceptional verbal and written communication and facilitation skills.
+ Ability to operate effectively in a dynamic, fast-paced, and regulated environment.
**Responsibilities**
Responsibilities of a Process Architect will include, but are not limited to
+ Analyze, design, and optimize software development processes for delivery of healthcare products, ensuring efficiency and compliance with healthcare regulations.
+ Establish and maintain standardized process documentation, including workflows, standard operating procedures (SOPs), and work instructions aligned with both agile and traditional SDLC methodologies.
+ Ensure processes align with organizational objectives, customer expectations, and industry best practices.
+ Guide the integration of regulatory and quality requirements into software development practices and documentation.
+ Serve as a subject matter expert on healthcare software development processes, providing guidance and training as needed.
+ Collaborating with cross-functional teams to implement processes.
+ Support continuous education to ensure that processes are consistently followed and optimized.
+ Monitoring and analyzing process performance data to identify areas for improvement and recommend corrective actions.
+ Drive continuous improvement initiatives.
+ Contribute to broad, cross-functional projects and initiatives.
+ Support audits and regulatory reviews by maintaining up-to-date and accurate process documentation.
+ Staying up to date with industry trends and emerging technologies to ensure processes remain effective and relevant.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.
**Responsibilities**
Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $113,100 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.