341 Healthcare jobs in Dearborn

We are:

We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

You are :

An experienced UKG Dimensions Advanced Scheduler (Healthcare) Consultant/Solution Architect with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.

The Work.

The UKG (Legacy Kronos) Advanced Scheduler Consultant for Healthcare works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Consultant for Healthcare, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.

Job Responsibilities

+ Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the healthcare industry

+ Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support

+ Participates in and contributes to pre-sales and sales strategies

+ Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary

+ Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation

+ Analyzes complex data or facts and summarizes and presents findings in a compelling way

+ Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices

+ Provides mentorship and knowledge transfer to our consulting base

+ Attends to administrative expense tracking and time keeping duties required for billing

+ Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need.

+ Minimum of 2 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module

+ Minimum of 2 years of experience working in/with the healthcare industry

+ Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6-year work experience)

Bonus Points If.

+ Minimum of 5 years of experience presenting to executive-level audiences

+ Experienced in creating strategic communication pieces for executive-level audiences

+ Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience

+ Ability to work on complex, fast-paced projects in a collaborative team setting

+ Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs

+ Ability to analyze complex data or facts, summarize findings, and present results in a compelling way

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (

Role Location Annual Salary Range

California $63,800 to $96,000

Colorado 63,800 to 169,300

District of Columbia 68,000 to 180,300

Illinois 59,100 to 169,300

Minnesota 63,800 to 169,300

Maryland 59,100 to 156,800

New York/New Jersey 59,100 to 196,000

Washington 68,000 to 180,300

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at , send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job Description

We are:

We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

You are:

An experienced UKG Dimensions Advanced Scheduler (Healthcare) Consultant/Solution Architect with a drive to succeed, a desire to learn, that will develop and grow our T&O UKG business.

The Work.

The UKG (Legacy Kronos) Advanced Scheduler Consultant for Healthcare works closely with teammates to ensure the maximum value of our clients' workforce management investment is achieved. Specifically, the primary objective for this role is to understand clients' current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. The UKG (legacy Kronos) Advanced Scheduler Consultant for Healthcare, leads large, complex workforce management strategic and implementation engagements and manages these projects to successful completion.

Job Responsibilities

* Provides advanced-level knowledge of the UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, specifically as it relates to clients in the healthcare industry


* Leads all aspects of workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development and support


* Participates in and contributes to pre-sales and sales strategies


* Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client-specific needs as necessary


* Creates detailed functional and technical design documents, including test plans, test cases, user training documents and implementation documentation


* Analyzes complex data or facts and summarizes and presents findings in a compelling way


* Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients' operating environment based on practical experience, optimal outcomes and best practices


* Provides mentorship and knowledge transfer to our consulting base


* Attends to administrative expense tracking and time keeping duties required for billing


* Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.



Qualification

Here's what you need.

* Minimum of 2 years of experience with the UKG Dimensions or Workforce Central (Legacy Kronos) Advanced Scheduler module


* Minimum of 2 years of experience working in/with the healthcare industry


* Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent (minimum 6-year work experience)



Bonus Points If.

* Minimum of 5 years of experience presenting to executive-level audiences


* Experienced in creating strategic communication pieces for executive-level audiences


* Certified in UKG Dimensions or Workforce Central (Legacy Kronos Workforce Dimensions or Kronos Workforce Central) Advanced Scheduler module, with at least 2 years of related experience


* Ability to work on complex, fast-paced projects in a collaborative team setting


* Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs


* Ability to analyze complex data or facts, summarize findings, and present results in a compelling way



Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $96,000

Colorado 63,800 to 169,300

District of Columbia 68,000 to 180,300

Illinois 59,100 to 169,300

Minnesota 63,800 to 169,300

Maryland 59,100 to 156,800

New York/New Jersey 59,100 to 196,000

Washington 68,000 to 180,300

Locations

RN Registered Nurse Medical Intensive Care Unit, Full Time Nights 7pm-7:30am.

Rotating Weekends/Holidays - Henry Ford St. John Hospital, Detroit MI

Sign on Bonus Eligible, up to $10,000

Provides direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Responsibilities: Implements and monitors patient care plans. Monitors, records and communicates patient condition as appropriate.| Serves as a primary coordinator of all disciplines for well-coordinated patient care.| Notes and carries out physician and nursing orders.| Assesses and coordinates patient's discharge planning needs with members of the healthcare team.

EDUCATION/EXPERIENCE REQUIRED

Licensure / Certification / Registration: - BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted. - Registered Nurse credentialed from the Michigan Board of Nursing obtained prior to hire date or job transfer date required. Education: - Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire. No additional preferences.

Additional Information

* Organization: Henry Ford Health St. John Hospital
* Department: Intensive Care Unit 001
* Shift: Night Job
* Union Code: Not Applicable

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative

**Entry-level, Care Team Representative**

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the world's most reputable brands.

+ An assigned mentor and manager who will guide you on your career journey.

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_ (vidyard.com) ( & more about our Care Team: Care Team (ceros.com) ( PURPOSE OF THE ROLE:**

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

**ARE YOU AN IDEAL CANDIDATE?**

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

**ESSENTIAL RESPONSIBLITIES MAY INCLUDE**

+ Provide excellent customer service to external customers and internal support to an assigned team.

+ Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

+ Provide detailed notes on phone calls, and track and code documentation according to standard processes.

+ Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

+ Resolve issues with one call/ one-person responses.

+ Investigate customer feedback.

+ Track trends

+ Assist with developing corrective/preventative actions.

+ Perform administrative tasks.

**QUALIFICATIONS**

+ Education & Licensing: High school diploma or GED required.

+ Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required

+ PC literate, including Microsoft Office products, Windows environment.

+ Must meet minimum typing requirements.

+ Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

**TAKING CARE OF YOU**

+ Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

+ An assigned mentor and manager that will support and guide you on your career journey.

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

**APPLICATION PROCESS**

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.00). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. _

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

* A stable and consistent work environment in an office and/or virtual setting


* A training program to learn how to help employees and customers from some of the world's most reputable brands.


* An assigned mentor and manager who will guide you on your career journey.


* Career development and promotional growth opportunities through increasing responsibilities


* A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.



See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_ (vidyard.com) & more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE OF THE ROLE:

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

* Provide excellent customer service to external customers and internal support to an assigned team.


* Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.


* Provide detailed notes on phone calls, and track and code documentation according to standard processes.


* Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.


* Resolve issues with one call/ one-person responses.


* Investigate customer feedback.


* Track trends


* Assist with developing corrective/preventative actions.


* Perform administrative tasks.



QUALIFICATIONS

* Education & Licensing: High school diploma or GED required.


* Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required


* PC literate, including Microsoft Office products, Windows environment.


* Must meet minimum typing requirements.


* Experience: Clerical or customer service experience or equivalent combination of education and experience preferred



TAKING CARE OF YOU

* Entry-level colleagues are offered a world class training program with a comprehensive curriculum.


* An assigned mentor and manager that will support and guide you on your career journey.


* Career development and promotional growth opportunities


* A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.



APPLICATION PROCESS

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.00). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

**Employment Type:**

Full time

**Shift:**

**Description:**

**Exciting Job Opportunity! Join Our Caregiving Team at Bellbrook Today!**

Join our team and be part of a compassionate community dedicated to enhancing the lives of those we serve. Your commitment to providing exceptional care will contribute to the overall well-being and happiness of our residents.

**ALL SHIFTS - 8 HOURS SHIFTS**

**_POSITION PURPOSE_**

The Anam Cara is the title for Caregiver of the Residents living within the Community. The foundation of the community model is the relationship that exists between the Anam Cara and the Resident. The Anam Cara is more than a friend or caregiver but someone who accepts the responsibility to care for the body, mind, and spirit of those in the community. The Anam Cara's responsibility is to welcome all into the communities and provide a safe place of refuge.

**_ESSENTIAL FUNCTIONS_**

**Resident Rights** : All employees are required to maintain the confidentiality of resident care information and comply with all THSC HIPAA policy and procedures. The Anam Cara is to ensure all Residents are treated fairly, with kindness, dignity, and respect. Anam Cara's must ensure that all nursing care is provided in privacy, and privacy is afforded to all Residents within the community. Anam Cara's will knock before entering the Resident's private bedroom. All Anam Cara's are required to report all allegations of resident abuse, neglect, and /or misappropriation of resident property. The Anam Cara should honor the Resident's request to refuse treatment and inform such requests to the nursing supervisor. The Anam Cara is required to report all complaints and grievances made by the Residents to the director of nursing.

**Activities of Daily Living:** The Anam Cara is responsible for providing all activities of daily living to the Residents living within the Community. These activities include, but are not limited to bathing, dressing, toileting, transferring residents, grooming and personal hygiene, meal services, clean up, feeding, serving, welcoming residents when moving in and assisting when moving out of the community, responding to Resident's needs, conducting range of motion, position, lifting, and turning, participate with rehabilitation and restorative needs, and conduct light housekeeping as needed including upkeep of community and resident rooms.

**Communication** : Provides regular and timely feedback with other members of the Community, the Residents within the community and to the support staff within the community. Communication is honest, respectful, and reverent to Residents and at the Residents pace. Keeps Residents informed of the daily happenings within their community. Promotes an environment of good communication within the Community. Ensures medical, spiritual, and social concerns are communicated to appropriate support staff.

**Medication Administration:** The Anam Cara will prepare and administer medications as directed. Medications will be administered within ordered timeframes in accordance with established procedures. The Anam Cara will ensure all medications and treatments are kept secure, i.e, medication carts and treatment carts are locked when not in sight.

**Requirements:** High School Diploma or equivalent and must possess superior customer service skills and professionalism as well as outstanding verbal and written communication skills.

**Why Choose Us?**

+ Flexible work options: We offer full-time or part-time, allowing you to find the perfect work-life balance.

+ Day-1 Benefits

+ Opportunity to get paid daily - through DailyPay

+ Paid holidays and generous Paid Time Off (PTO)

+ Up to $4,000 in tuition reimbursement annually

+ Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

+ Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

+ Fast response interview times and job offers!

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative

**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence. Our Southfield office is located at:** **300 Galleria Officentre Southfield, MI 48034** **.**

**Entry-level, Care Team Representative**

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the world's most reputable brands.

+ An assigned mentor and manager who will guide you on your career journey.

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_ (vidyard.com) ( & more about our Care Team: Care Team (ceros.com) ( PURPOSE OF THE ROLE:**

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

**ARE YOU AN IDEAL CANDIDATE?**

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

**ESSENTIAL RESPONSIBLITIES MAY INCLUDE**

+ Provide excellent customer service to external customers and internal support to an assigned team.

+ Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

+ Provide detailed notes on phone calls, and track and code documentation according to standard processes.

+ Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

+ Resolve issues with one call/ one-person responses.

+ Investigate customer feedback.

+ Track trends

+ Assist with developing corrective/preventative actions.

+ Perform administrative tasks.

**QUALIFICATIONS**

+ Education & Licensing: High school diploma or GED required.

+ Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required

+ PC literate, including Microsoft Office products, Windows environment.

+ Must meet minimum typing requirements.

+ Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

**TAKING CARE OF YOU**

+ Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

+ An assigned mentor and manager that will support and guide you on your career journey.

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

**APPLICATION PROCESS**

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Responsibilities

Mental Health Tech

3 p.m. - 11:30 p.m.

Full-Time

Metropolitan Behavioral Health

A growing, 144-bed behavioral health facility - Metropolitan Behavioral Hospital provides a full continuum of inpatient services across the entire patient population, including specialty programs to serve adolescents, adults and older adults, and perform behavioral health assessments 24 hours a day. Additionally, programs for co-occurring behavioral health and substance use issues are offered to meet the unique needs of each patient.

For more information, please visit our website: Summary:

The Mental Health Technician (MHT) serves as the primary supervisor of the patients. MHTs continually conduct the every 15-minute safety checks on patients, supervise patients to maintain safety, conduct room and environmental checks, perform property checks, contraband searches, facilitate groups, write group notes, escort patients to meals and other activities and stay with patients to provide supervision and safety at all times. All MHTs work under the direction of a Registered Nurse.

Benefit Highlights

* Challenging and rewarding work environment
* Competitive Compensation & Generous Paid Time Off
* Excellent Medical, Dental, Vision and Prescription Drug Plans
* 401(K) with company match and discounted stock plan
* SoFi Student Loan Refinancing Program
* Career development opportunities within UHS and its 300+ Subsidiaries!
* Pet Insurance
* Employee Assisatnce Program (EAP)

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Associate's degree in psychology, sociology, social work, or similar field is required and a Bachelor's degree in psychology, sociology, social work, or similar field is preferred.

Experience: One (1) to two (2) years of related experience, with knowledge of psychiatric patient care with understanding of mental illness is preferred.

Work Hours 2nd Shift ~ 3 p.m. to 11:30 p.m. This position that will rotate holidays and work every other weekend.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Care Team Representative

**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence. Our Southfield office is located at:** **300 Galleria Officentre Southfield, MI 48034** **.**

**Entry-level, Care Team Representative**

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the world's most reputable brands.

+ An assigned mentor and manager who will guide you on your career journey.

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_ (vidyard.com) ( & more about our Care Team: Care Team (ceros.com) ( PURPOSE OF THE ROLE:**

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

**ARE YOU AN IDEAL CANDIDATE?**

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

**ESSENTIAL RESPONSIBLITIES MAY INCLUDE**

+ Provide excellent customer service to external customers and internal support to an assigned team.

+ Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

+ Provide detailed notes on phone calls, and track and code documentation according to standard processes.

+ Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

+ Resolve issues with one call/ one-person responses.

+ Investigate customer feedback.

+ Track trends

+ Assist with developing corrective/preventative actions.

+ Perform administrative tasks.

**QUALIFICATIONS**

+ Education & Licensing: High school diploma or GED required.

+ Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required

+ PC literate, including Microsoft Office products, Windows environment.

+ Must meet minimum typing requirements.

+ Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

**TAKING CARE OF YOU**

+ Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

+ An assigned mentor and manager that will support and guide you on your career journey.

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

**APPLICATION PROCESS**

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

#entrylevel

#contactcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**