67 Healthcare jobs in East Lansing

**Job Description**
Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.
**Responsibilities**
Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $113,100 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
In Oracle Health, we are at the intersection of healthcare and IT to deliver pioneering products and services that shape the way healthcare is provided. Our best-in-class technology supports clinicians and healthcare professionals in hospitals and healthcare organizations worldwide to deliver optimal patient care. We are leading the industry in using big data intelligence to enable the shift from reactive care to proactive population level health management and are looking for a Process Architect to join us.
Within our Healthcare Compliance Team, the Process Architect is responsible for designing, optimizing, and governing software development processes to deliver high-quality, compliant, and effective healthcare technology solutions. This role collaborates with engineering and compliance teams to ensure process efficiency, regulatory alignment, and continuous improvement throughout the software development lifecycle (SDLC).
We are looking for someone with demonstrated awareness of regulatory standards and hands-on experience integrating regulatory requirements into all phases of the software development lifecycle. The ideal candidate will possess strong communication skills, a proven ability to learn quickly, and thrive in a dynamic environment. Excellent project management, compliance expertise, and communication abilities are essential for success in this role.
You will play a key role in providing strong focus on process standardization, policy creation, and continuous education to ensure that processes are consistently followed and optimized. Additional responsibilities will include, but are not limited to, collaborating with cross-functional teams to implement new processes, contributing to broad cross-functional projects and initiatives, and identifying process gaps and developing solutions to improve the overall effectiveness of processes.
If you're out to change the world in ways that matter, we want to hear from you. As a member of our team, you will be joining an inclusive, social, and innovative workplace that has a strong emphasis on developing talent and promotion from within.
**Qualifications**
+ Bachelor's degree in Business, Management or related field, or equivalent, relevant work experience.
+ 7+ years of experience with at least 3 years of regulatory health care technology related work experience.
+ In-depth understanding of healthcare regulations and standards relevant to software (e.g. FDA 21 CFR Part 820, ISO 13485:2016, EU MDR)
+ Proven experience in process development within a healthcare software development environment.
+ Strong knowledge of software development processes and quality management systems.
+ Exceptional verbal and written communication and facilitation skills.
+ Ability to operate effectively in a dynamic, fast-paced, and regulated environment.
**Responsibilities**
Responsibilities of a Process Architect will include, but are not limited to
+ Analyze, design, and optimize software development processes for delivery of healthcare products, ensuring efficiency and compliance with healthcare regulations.
+ Establish and maintain standardized process documentation, including workflows, standard operating procedures (SOPs), and work instructions aligned with both agile and traditional SDLC methodologies.
+ Ensure processes align with organizational objectives, customer expectations, and industry best practices.
+ Guide the integration of regulatory and quality requirements into software development practices and documentation.
+ Serve as a subject matter expert on healthcare software development processes, providing guidance and training as needed.
+ Collaborating with cross-functional teams to implement processes.
+ Support continuous education to ensure that processes are consistently followed and optimized.
+ Monitoring and analyzing process performance data to identify areas for improvement and recommend corrective actions.
+ Drive continuous improvement initiatives.
+ Contribute to broad, cross-functional projects and initiatives.
+ Support audits and regulatory reviews by maintaining up-to-date and accurate process documentation.
+ Staying up to date with industry trends and emerging technologies to ensure processes remain effective and relevant.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, and a diverse pipeline of early- to late-stage assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ( or follow us on LinkedIn ( .
We are currently seeking a highly motivated and experienced individual for the position of **Director, Patient Services** . Primary responsibilities include leading and developing a high performing team, along with building & executing patient support strategies across the Sumitomo Pharma America (SMPA) portfolio.
This role oversees patient services that help remove barriers to access for patients prescribed SMPA medicines, including hub and reimbursement services, copay programs, reimbursement managers and the SMPA's patient assistance program. This role executes the strategic framework for patient support services, aligned with brand imperatives. The Director has oversight of patient services operations and manages within the budget. The Director leads the patient services execution and fosters strategic partnerships with service providers to deliver high-quality patient support. The Director plays a critical role in optimizing patient access, affordability, and adherence through data-driven insights, digital innovation, and cross-functional collaboration. This position will serve as a subject matter expert on hub and patient services.
The ideal candidate brings deep operational experience in Patient Support Services, team and or vendor leadership, a strategic and solutions-oriented mindset.
**Essential Duties:**
+ **Program Strategy & Leadership:**
+ Execute patient services strategic priorities and ensure **seamless patient access** , working closely with market access and brand teams to align support programs with commercial strategies.
+ **Operational Excellence:**
+ Execute comprehensive patient support services for SMPA's product portfolio, including hub services (benefits investigation, prior authorization, and appeals support), field reimbursement managers, Patient Assistance Program (PAP) and copay assistance programs
+ Drive **data-driven decision-making** , leveraging patient insights and real-world evidence to refine program effectiveness,
+ **Vendor Oversight**
+ Oversee **third-party service providers** , ensuring high-quality execution and patient-centric program delivery. Monitor program effectiveness patient engagement and satisfaction
+ Track **key performance metrics (KPIs)** to evaluate program efficiency and impact.
+ Drive operational improvements and efficiencies.
+ **Cross-functional Collaboration & Stakeholder Engagement**
+ Partner with **access marketing and brand leadership** to ensure patient services align with brand strategy and market access goals.
+ Collaborate closely with **legal, compliance, privacy and regulatory teams** to ensure program design and execution adheres to all.
+ Leverage technology and data-driven insights to improve program outcomes.
+ **Budget management:**
+ Manage patient support services budget and support forecasting needs. Manage program operational and pass-through reimbursement costs. Provide regular reporting to Sr. Director, Patient Services.
+ **Cross-functional Collaboration:**
+ Partner with Access Marketing, Brand, Data & Analytics, Legal, Compliance, Medical Affairs, IT, and other cross-functional teams to ensure alignment and integration of patient services within the overall strategy.
+ **Compliance & Quality:**
+ Ensure all programs adhere to relevant regulatory and legal standards, including HIPAA.
**Qualifications & Skills:**
+ Bachelor's degree in business, healthcare administration, or a related field (Master's preferred).
+ 10+ years of experience in **patient services, market access, or related pharmaceutical roles** , with expertise in **program management and vendor oversight** .
+ Strong leadership skills with a track record of managing within **large-scale budgets and patient support initiatives** .
+ Deep understanding of **reimbursement models, affordability programs, and regulatory requirements** affecting patient access.
+ Excellent communication and stakeholder management abilities.
#LI- Remote
The base salary range for this role is $184,400 to $230,500. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
**Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
**Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer**
Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.
Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars.
**Our** **Mission**
_To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_
**Our** **Vision**
_For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

Healthcare Construction Project Management Director
Job ID

Posted
06-Oct-2025
Service line
PJM Segment
Role type
Full-time
Areas of Interest
Project Management
Location(s)
Remote - US - Remote - US - United States of America
**About the Role:**
As a CBRE Project Management Director, you'll be responsible for department-related management services within an assigned geographic market, program, or client account to achieve the company's strategic business objectives.
This job is part of the Project Management function. They are responsible for the management of healthcare construction projects from initiation through completion. This position is REMOTE, but the person must reside in the USA.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Direct all phases of the process for small to medium-sized clients including procurement, contracting, planning, tracking, and execution.
+ Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
+ Develop new business growth and maintain existing business relationships.
+ Maintain full responsibility for the financial performance of market, program, and client accounts.
+ Identify project risks, lead reviews, and develop risk mitigation and backup plans.
+ Apply a robust knowledge of multiple disciplines, the business, and key drivers that impact departmental and cross-functional performance.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
+ Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
+ Significantly improve and change existing methods, processes, and standards within job discipline.
**What You'll Need:**
+ Bachelor's Degree preferred with 8-12 years of relevant (5 years of healthcare) construction experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred.
+ Will require 20-30% travel across the US.
+ Experience with Google Suite
+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
**Preferred Skills:**
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
+ Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
+ Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
+ Expert organizational skills and an advanced inquisitive mindset.
+ Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is 170,000 annually and the maximum salary for this position is 225,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Job Description**
+ Requires strong prospecting and team selling culture
+ Shown ability to sell data and platform technologies
+ Consistent history of meeting or exceeding quota
+ Confirmed ability to sell data and platform technologies.
+ Ability to close complex sales deals, experience with ULA/PULA/PoF is preferred.
+ Executive presence and validated ability to maintain C-level relationships.
+ Ability to build trust quickly and develop strong long-term relationships with business executives.
+ Experienced negotiator and objection handling techniques.
+ Effectively qualify opportunities with key decision makers including validating business need, budget and compelling event.
+ Identify new strategic opportunities and maintain a pipeline
+ This position requires documented experience closing deal cycles and preferably 6+ years of outside and inside sales experience.
**Responsibilities**
+ Primary job duty is to sell license technology software products and related services within a defined Enterprise Account industry vertical.
+ Collaborate and drive Cloud sales in partnership with the OCI Cloud Sales team
+ Partner and collaborate strongly on cross-pillar opportunities across NACI, Industry and Oracle Applications
+ Identify, qualify and close sales opportunities comprising both strategic and tactical transactions.
+ Manages entire sales process including pipeline development, qualification of opportunities and solution development through contract negotiations and signing.
+ Uses the Oracle sales resources to improve revenue growth and achieve sales expectations.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $33.85 to $4.13 per hour; from: 70,400 to 112,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**About the role**
As a Healthcare Customer Service Collections - Self-Pay you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of the Cognizant team and work collaboratively with stakeholders and other teams.
**In this role, you will:**
· Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
· Understand and utilize HIPAA and TCPA guidelines during each call.
· Ensure all required statements have been sent for accounts handled and request statements as necessary.
· Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
· Assist in making outbound calls when required.
· Perform other activities and responsibilities as assigned
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
· High school diploma or GED
· Minimum one year collections experience in healthcare working with patients
· Minimum one year experience with Software Epic
These will help you stand out
· Associate's degree.
· Two years of related experience.
· Self-pay collections in healthcare
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think
about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
**Salary and Other Compensation:** Applications will be accepted until October 10 th , 2025.
The hourly salary for this position is between $16.00 - $19.00 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
**_Disclaimer_** : The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2025
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.