General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Winchester
State
KY
Country
United States
Working time
Full-time
34 Healthcare jobs in Flemingsburg
Registered Nurse (RN) Intermediate Medical Care (IMC)
41055 Mays Lick, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN), Intermediate Care
Job Type: Full-time | Night shift | 7pm-7am
Sign-on bonus based on eligibility
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
View Now
0
Registered Nurse (RN) Intermediate Medical Care (IMC)
41189 Tollesboro, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN) Intermediate Medical Care (IMC) at Meadowview Regional Medical Center summary:
Registered Nurse (RN) providing direct patient care in a 14-bed Intermediate Medical Care (IMC) unit, following nursing standards and protocols. The role requires Associate's degree minimum, state licensure in Kentucky, and certifications including BLS, ACLS, and PALS. Employed at Meadowview Regional Medical Center, a Joint Commission accredited facility focused on delivering high-quality acute care services in a supportive environment.
Registered Nurse (RN), Intermediate Care
Job Type: PRN | Shift varies
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Keywords:
Registered Nurse, Intermediate Medical Care, Patient Care, Nursing Process, BLS, ACLS, PALS, Healthcare, Acute Care, Lifepoint Health
View Now
1
Registered Nurse (RN) Intermediate Medical Care (IMC)
41041 Flemingsburg, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN) Intermediate Medical Care (IMC) at Meadowview Regional Medical Center summary:
Registered Nurse (RN) providing direct patient care in a 14-bed Intermediate Medical Care (IMC) unit, following nursing standards and protocols. The role requires Associate's degree minimum, state licensure in Kentucky, and certifications including BLS, ACLS, and PALS. Employed at Meadowview Regional Medical Center, a Joint Commission accredited facility focused on delivering high-quality acute care services in a supportive environment.
Registered Nurse (RN), Intermediate Care
Job Type: PRN | Shift varies
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Keywords:
Registered Nurse, Intermediate Medical Care, Patient Care, Nursing Process, BLS, ACLS, PALS, Healthcare, Acute Care, Lifepoint Health
View Now
2
Registered Nurse (RN) Intermediate Medical Care (IMC)
41037 Elizaville, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN) Intermediate Medical Care (IMC) at Meadowview Regional Medical Center summary:
Registered Nurse (RN) providing direct patient care in a 14-bed Intermediate Medical Care (IMC) unit, following nursing standards and protocols. The role requires Associate's degree minimum, state licensure in Kentucky, and certifications including BLS, ACLS, and PALS. Employed at Meadowview Regional Medical Center, a Joint Commission accredited facility focused on delivering high-quality acute care services in a supportive environment.
Registered Nurse (RN), Intermediate Care
Job Type: PRN | Shift varies
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Keywords:
Registered Nurse, Intermediate Medical Care, Patient Care, Nursing Process, BLS, ACLS, PALS, Healthcare, Acute Care, Lifepoint Health
View Now
3
Registered Nurse (RN) Intermediate Medical Care (IMC)
41044 Germantown, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN) Intermediate Medical Care (IMC) at Meadowview Regional Medical Center summary:
Registered Nurse (RN) providing direct patient care in a 14-bed Intermediate Medical Care (IMC) unit, following nursing standards and protocols. The role requires Associate's degree minimum, state licensure in Kentucky, and certifications including BLS, ACLS, and PALS. Employed at Meadowview Regional Medical Center, a Joint Commission accredited facility focused on delivering high-quality acute care services in a supportive environment.
Registered Nurse (RN), Intermediate Care
Job Type: PRN | Shift varies
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Keywords:
Registered Nurse, Intermediate Medical Care, Patient Care, Nursing Process, BLS, ACLS, PALS, Healthcare, Acute Care, Lifepoint Health
View Now
4
Registered Nurse (RN) Intermediate Medical Care (IMC)
41062 Minerva, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN) Intermediate Medical Care (IMC) at Meadowview Regional Medical Center summary:
Registered Nurse (RN) providing direct patient care in a 14-bed Intermediate Medical Care (IMC) unit, following nursing standards and protocols. The role requires Associate's degree minimum, state licensure in Kentucky, and certifications including BLS, ACLS, and PALS. Employed at Meadowview Regional Medical Center, a Joint Commission accredited facility focused on delivering high-quality acute care services in a supportive environment.
Registered Nurse (RN), Intermediate Care
Job Type: PRN | Shift varies
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Keywords:
Registered Nurse, Intermediate Medical Care, Patient Care, Nursing Process, BLS, ACLS, PALS, Healthcare, Acute Care, Lifepoint Health
View Now
5
Registered Nurse (RN) Intermediate Medical Care (IMC)
41055 Mays Lick, Kentucky
Meadowview Regional Medical Center
Posted today
Job Viewed
Job Description
Registered Nurse (RN), Intermediate Care
Job Type: Full-time Night shift 7pm-7am
Sign-on bonus based on eligibility
Who We Are:
People are our passion and purpose . Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high-quality, cost-effective healthcare in the communities we serve.
Meadowview Regional Medical Center is a part of Lifepoint Health , a diversified healthcare delivery network committed to making communities sthealthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.
Where We Are:
Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state's best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off
- Employee Assistance Program - mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Advancement opportunities with responsive, supportive leadership
- Continuing education opportunities
- And much more
Position Summary:
The IMC is a 14-bed unit that provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.
Minimum Qualifications:
Education:
- Associate's degree required
- Bachelor's degree preferred
Certifications:
- Basic Life Support (BLS) required one month from hire date
- Advanced Cardiovascular Life Support (ACLS) required six months from hire date
- Pediatric Advanced Life Support (PALS) required six months from hire date
License:
- Registered Nurse licensed to work in the state of Kentucky
EEOC Statement
"Meadowview Regional Medical Center is an Equal Opportunity Employer. Meadowview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
View Now
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6
Customer Service Representative – Healthcare
40360 Owingsville, Kentucky
Maximus
Posted today
Job Viewed
Job Description
Description & Requirements
Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.
Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.
In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.
Pay & Benefits
At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:
- Competitive Compensation:
o 15. 0/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals*
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
-
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
7
Customer Service Representative – Healthcare
40366 Preston, Kentucky
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Winchester
State
KY
Country
United States
Working time
Full-time
Description & Requirements
Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.
Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.
In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.
Pay & Benefits
At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:
- Competitive Compensation:
o 15. 0/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals*
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
-
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
8
Customer Service Representative – Healthcare
40360 Owingsville, Kentucky
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Winchester
State
KY
Country
United States
Working time
Full-time
Description & Requirements
Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.
Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.
In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.
Pay & Benefits
At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:
- Competitive Compensation:
o 15. 0/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals*
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
-
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
15.00
Maximum Salary
15.00
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