11 Healthcare jobs in Inyokern

Case Manager Specialist

Location:Palmdale, CA

Job ID:3923

Salary:$23.98 - $5.24 Per Hour

Area of Interest:Case Management

Division:Adult Services

Shift Type:Day

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: 23.98 - 25.24 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Case Manager (Specialist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.

• Provide service linkages and support systems to ensure identified needs are met.

• Coordinates individualized planning with clients to meet short- and long-term needs.

• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.

• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed;

• Facilitates support groups and client participation as appropriate, Documents and chart group education sessions clearly and concisely.

ESSENTIAL DUTIES:

• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals

• Coaching and Social Support - accompany participants to activities and services, facilitate group education sessions

• Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services

• Advocacy for participants before other agencies/community settings

• Capacity Building - motivating participant progress

• Outreach and Engagement - Meet participants and bring into programs

• Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Associate-s Degree in Social Work or related field or a combination of education and relevant experience (Two years- total).

• Completion of VOALA Case Management training within 6 months of hire

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role

PREFERRED QUALIFICATIONS:

• Counseling Certification

• 2 years of experience working with target population

• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

1. Manage appointments for all Behavioral Health providers, including Licensed Clinical Social Workers (LCSWs), Associate Clinical Social Workers (ASWs), and Licensed Marriage and Family Therapists (LMFTs). Assist with psychiatry scheduling as needed.
2. Collaborate closely with clinic administration to assist with crisis intervention, triage, and supportive counseling. Evaluate the urgency of referrals and assess patient needs.
3. Provide warm hand-offs between clinic administration and provider staff to ensure patients receive appropriate care promptly.
4. Work closely with the Kaiser Navigator to ensure patients receive seamless care.
5. Oversee all Behavioral Health panels to ensure all slots are utilized effectively and walk-in appointments are scheduled promptly.
6. Respond to calls and emails regarding psychiatric medication refills, appointments, and urgent or emergent issues.
7. Follow up daily on all no-shows, rescheduling as soon as possible.
8. Conduct weekly reviews of no-show lists to ensure all have been rescheduled. Document all attempts in NextGen and maintain communication with mental health providers.
9. Possess comprehensive knowledge of the registration and scheduling process, including check-in, payer selection, sliding scale, and fee policies.
10. Be familiar with Behavioral Health referrals, including receiving and processing referrals, making appointments, and rescheduling.
11. Ability to navigate the referral system within the Electronic Medical Record.
12. Assist in preparing check-in paperwork for patients, checking in and outpatients, and confirming patient appointments as needed.
13. Conduct pre-check-in for all patients 24 hours prior to their visit to ensure confirmation and completion of all paperwork, consents, and screenings. If not confirmed, fill the slot with a patient from the waitlist.
14. Coordinate with Behavioral Health and medical providers, clinic staff, and assist with patient requests, including but not limited to medical records, urgent cases, referrals to the Office of the Day, and walk-ins.
15. Attend meetings and trainings as necessary.
16. Assist the Director of Behavioral Health Services to ensure compliance with clinic and departmental policies and procedures.
17. Run reports from the computer system for the Director of Behavioral Health.
18. Follow guidelines regarding scheduling appointments through email requests.
19. Assist with other department check-in duties upon request.
20. Work closely with medical, dental, and staff to ensure smooth patient flow and reduce waiting time.
21. Perform other duties as assigned

1. Must have a Bachelor of Arts in Psychology, Social Work, or a related social service or health field.
2. Minimum of two years of experience working with behavioral health patients or in a behavioral health setting.
3. Minimum of one year of front office, registration, or clerical experience dealing directly with patients.
4. Ability to relate to and communicate effectively with a diverse patient population and work within a team setting.
5. Excellent verbal and written communication skills, including strong interpersonal skills.
6. Ability to multi-task in a fast-paced environment.
7. Ability to perform assigned responsibilities within JWCH's established guidelines in an organized, detailed, and efficient manner.
8. Experience with Next-Gen, Excel, and Microsoft programs.
9. Excellent computer skills and proficiency in documenting in an electronic medical record system.
10. Bilingual (English/Spanish) is preferred.

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!