1 Healthcare jobs in Jackson
Customer Service Representative
Posted 11 days ago
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Job Description
Customer Service Job description
A Customer Service Representative job description typically outlines the responsibilities, qualifications, and skills required to assist customers, resolve issues, and ensure a positive experience with a company’s products or services. Below is a concise yet comprehensive job description template for a Customer Service role:
Job Title : Customer Service Representative Job SummaryWe are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer centrist mindset to enhance the overall customer experience.
Key Responsibilities- Customer Support : Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
- Issue Resolution : Troubleshoot and resolve customer complaints or concerns, escalating complex issues to supervisors when necessary.
- Product/Service Knowledge : Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate information.
- Order Processing : Assist with order placements, refunds, exchanges, or billing inquiries as needed.
- Data Entry : Accurately document customer interactions, complaints, and resolutions in the company’s CRM system.
- Customer Satisfaction : Follow up with customers to ensure their issues are resolved and promote a positive brand experience.
- Team Collaboration : Work closely with other departments, such as sales or technical support, to address customer needs.
- Feedback Collection : Gather customer feedback to identify areas for improvement in products or services.
- Education : High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.
- Experience : 1–2 years of experience in customer service or a related field preferred, but not always required.
- Communication Skills : Excellent verbal and written communication skills with a professional and friendly demeanor.
- Problem-Solving : Ability to think critically and resolve issues efficiently while maintaining a positive attitude.
- Adaptability : Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
- Empathy : Strong ability to understand and address customer needs with patience and care.
- Teamwork : Collaborative mindset with the ability to work effectively in a team-oriented environment.
- Location : Remote, or hybrid
- Schedule : Full-time or part-time, with potential for evening
- Physical Requirements : Ability to sit for extended periods and use a computer/phone headset.
- Competitive hourly wage or salary (varies by company and location).
- Benefits may include health insurance, paid time off, employee discounts, and opportunities for career advancement.
- Performance-based incentives or bonuses
Interested candidates should submit their resume and a brief cover letter
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