3 Help Desk Agent jobs in Panama City
Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
At Sheltair, we are devoted to providing exceptional customer service, rooted in our experience in the construction and aviation industries. We value quality design, cost efficiency, and prompt delivery in everything we do. We offer a starting compensation of $16.87 per hour.
This role involves daily interactions with customers and colleagues, where a positive attitude and impeccable courtesy are essential. Although customer service is our top priority, you will also be managing various tasks that require high concentration and adaptability in a fast-paced environment.
Your primary responsibilities will include:
- Assisting pilots and passengers with fuel orders, online times, and arrival/departure notifications.
- Providing clear verbal and written directions and making vehicle rental, hotel, and catering reservations.
- Handling personal vehicles and aircraft key management.
- Communicating effectively via phone, radio, email, and fax.
- Entering data for invoicing, payment processing, and fuel records.
- Maintaining cleanliness and stocking the pilot and passenger lounge with refreshments.
The position may require you to adjust to changing work hours, variable schedules, and weekend shifts.
Qualifications:
- A High School diploma or GED; an Associate's degree is preferred.
- Experience in a dynamic, multi-tasking environment.
- Two to four years of relevant experience.
- Strong interpersonal, communication, organizational, and customer service skills.
- A valid driver's license.
- Basic math proficiency.
- Proficiency in Microsoft Office.
- Typing speed of 40 - 60 words per minute.
- A professional appearance.
- Ability to pass a pre-employment drug screening and background check following FAA and DOT guidelines.
Sheltair is an Equal Opportunity Employer. We are committed to providing fair employment opportunities for all individuals regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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