1103 Hospitality jobs in Pomona

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Operate multi-line telephone console, greet grieving families and guests with warmth and sensitivity, and provide support to the Arrangement Directors and Family Service counselors. Communicate one-on-one with families.
**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.
+ Oversee the Arrangement Desk/Stateroom Reception areas, keeping them clean and professional appearing.
+ At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness.
+ Must be able to multi-task, set priorities, and organize work in a high paced environment.
+ Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources.
+ Research family information before families meet with counselors.
+ Assign families to Arrangement Counselors using the 'UP-System.' Strict adherence to the "Up-System" is crucial.
+ Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette.
+ Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any 'special requests' by the family. _It is critical to keep clothing accurate!_ Promptly forward personal effects to Quality Control.
+ Confirm accurate information while greeting families and scheduling appointments. Much research is required for each decision.
+ Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines. From 30-50 families per day must be cared for.
+ Follow-up with staff to insure families and guests are taken care of with a high level of customer service.
+ Prepare appointment slips for the following day.
+ Information material displayed at the Front Desk must be kept current.
+ Prepare information folders and distribute them to families accordingly.
+ Must be able and willing to learn the Concierge duties.
+ Provide directions to Rose Hills, to the proper staterooms, and to interment locations.
+ Give service and viewing time information to families, florists and visitors.
+ Direct and assist families and their guests to proper viewing rooms and chapels.
+ Insure that visitation rooms are prepared to receive families.
+ Deal diplomatically with continual interruptions, changing priorities, and daily deadlines.
+ Print and distribute daily reports.
+ Inventory and order supplies as needed.
+ Maintain coffee service for families and guests. Clean coffee equipment, prepare coffee, and serve as needed.
+ Adhere to Company policies, procedures, rules, and controls.
+ Adhere to safety rules and regulations, and report unsafe practices to management.
+ Act on customer complaints to provide satisfactory resolution.
+ Understand and achieve annual SMART goals.
+ Participate in training and skill development opportunities to improve competency and customer service.
+ Report to work on time and maintain standard attendance.
**Experience and Education:**
+ Two years in a fast-paced customer service environment where warmth and compassion were developed
+ Previous reception experience helpful
+ Some college classes preferred, or equivalent
**Special Skills:**
+ Warmth, compassion, empathy
+ Diplomacy under pressure
+ Ability to multi-task, prioritizes tasks, and differentiates level of importance
+ High level of communication and listening skill
+ Cultural sensitivity to the diverse community that Rose Hills serves
+ Basic PC skill with MSWord, Excel, and Outlook
+ HMIS familiarity
+ Bilingual a plus
**Working Environment:**
Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations. Present a professional front office appearance at all times. Must exhibit flexibility, dependability, and teamwork to coworkers. Must work with constant interruptions and heavy inbound phone calls. Learning curve is from 4-6 months to "get it right." Must be able to work a flexible schedule, depending on business needs.
**Physical Requirements:**
+ Sit in reception area for most of the working day
+ Answer a continual stream of phone calls
+ Lift up to approximately 40lbs (clothing, garment bags, and coffee maker)
**Equipment / Machines Operated:**
+ Multi-line telephone console
+ HMIS
+ PC and printer
+ Copier
+ Fax machine
+ Coffee brewer
**Compensation:**
$20.00/hr - $22.50/hr
Exact compensation may vary based on skills, experience, and location.
**Benefits:**
Part-time associates working an average 20 hours a week may be eligible for 401(k).
**_Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status._**
**_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._**
**_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._**
Postal Code: 90601
Category (Portal Searching): Administration and Clerical
Job Location: US-CA - Whittier
Job Profile ID: R00152
Time Type: Part time
Location Name: Rose Hills Company

• Become familiar with the facility's administrative structure as introduced in the pre-training orientation session

• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur.

• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.

• Answer phone (especially during meal times)

• Assist with errand of residents/staff

• Assist with secretarial tasks at the nursing station (making copies, filing, etc) as requested

• Straighten resident closets/drawers - label resident belongings. Complere personal belonging form

• Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc)

• Follow established policies concerning exposure to blood/body fluids Ensure that residents who are unable to call for help are checked frequently

• Answer call bells promptly & report needs to CNA/Nurse

• Make rounds assisting residents by opening/closing blinds, straightenining blankets, making sure call bells are within reach, etc

• Turn all medications found in the resident's room/possession over to the Nurse Supervisor/Charge Nurse

• Watch for and report any change in room temperature, ventilation, lighting, etc

• Transport residents to & from meals/activities/outdoors/etc Provide residents with Reality Orientations as instructed

• Pass linen. Make unoccupied beds. Put extra covers on beds.

• Use the wristband or photo card file to identify residents before serving meals, etc, as necessary

• Clean feeder tab;es, wheelchairs, bedside/over bed tables, urnials,bedpans, refrigerators, microwaves, etc

• Place supplies/briefs in resident rooms/ common areas/ Unpack and stock supply room when deliveries arrive.

• Replace trash can liners in wastebackets

• Inform the Nurse Supervisor/Charge Nurse of any changes in the residents condition so that appropriate information can be entered in the resident's care plan.

• Pass snakes/trays to residents (To include passing protective clothing covers, opening milk cartons, refiling drinks, cutting food, etc.) Return trays to dietary. NEVER FEED THE RESIDENTS

Location:
+ We are hiring for a Hospitality Intern position to start in August.
+ Address: 1509 E. Campus Drive Fullerton, CA Note: online applications accepted only.
+ Schedule: To be determined based on class schedule and business needs.
+ Pay Rate: $16.50 per hour.
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Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!
General Description :
In this role, you will work closely with the FOH operations Management managing all duties ensuring the smooth and efficient functioning of daily operations here at Cal State Fullerton. This involves data entry, information support, records management, and supporting staff to optimize overall operational efficiency. This is a wonderful opportunity for anyone interested in the field of hospitality.
The Requirements :
+ Organizational Skills
+ Customer service experience/knowledge
+ Communication skills
+ Technical Skills
+ Adaptability
+ Hospitality/Food service
Job Responsibilities (May include any or all) :
+ Discord schedule changes/swaps
+ Data entry
+ In charge of PID - print, laminate, & organize
+ Print any tasks lists, logs, paperwork needed
+ In charge of uniform, badge, and hat distribution
+ Orientation/SOP packets signed
+ Collects all food handler cards
+ Assist in tracking N/S and Tardiness
+ Communicate with the marketing team if any signage is needed
+ Contact any vendors if any equipment is not working
+ Create any labels if necessary
Job Summary
This position is paid, but not eligible for benefits such as medical, relocation, or housing.
Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company's behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.
Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17 per hour plus tips, with a $1 shift
differential based on overnight.
**Work Schedule:** The work schedule for this position is 10pm to 2am.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Hospitality Service Ambassador is multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements. The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.** Specific job requirements will be determined based on needs of hotel client.
+ Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
+ Assists visitors with directions, information and other inquiries in person and by phone where required. Practices proper client and/or Towne Park etiquette.
+ Deliver messages, packages, food, and other items to guest rooms.
+ Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host
+ Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
+ Maintain and clean the designated lobby station and baggage carts.
+ Keep lobby doors and windows clean of handprints when guest traffic is low.
May support room service deliveries and support hotel restaurants with host and table busing duties,
+ Ensures that guest and business confidentiality is always maintained.
+ Communicate guest needs to corresponding departments.
+ Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
+ Uses only equipment trained to use and operates all equipment in a safe manner.
+ Additional duties as assigned.
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must be at least 18 years of age and be able to pass a criminal background and drug screen
**Work Experience:**
+ One to three months related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write correspondence
+ Ability to manage processes, analyze information, and problem solve.
+ Strong verbal and written communication a must; reporting skills, administrative writing skills.
+ Ability to work flexible hours, including evenings and weekends as needed
+ Ability to work independently to effectively plan and set priorities to accomplish required tasks
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.