745 Hotel Personnel jobs in Aventura

Our client is searching for an exceptional Guest Relations Manager to lead their customer experience initiatives. This role is critical to ensuring an unforgettable stay for all guests at our premier establishment in Miami, Florida, US . The ideal candidate will possess a sophisticated understanding of hospitality standards, impeccable communication skills, and a genuine passion for service excellence. You will be responsible for overseeing all guest interactions, resolving complaints with grace and efficiency, and implementing strategies to enhance guest satisfaction and loyalty. This position requires a hands-on approach and a commitment to upholding the highest standards of service in a fast-paced environment.

Responsibilities:

• Oversee the daily operations of the guest relations department, ensuring seamless guest experiences.
• Develop and implement service standards and procedures to exceed guest expectations.
• Train and manage a team of guest service representatives, fostering a culture of exceptional service.
• Act as the primary point of contact for guest inquiries, requests, and concerns, resolving issues promptly and professionally.
• Proactively identify opportunities to enhance the guest experience and implement service improvements.
• Monitor guest feedback channels (surveys, online reviews) and take appropriate action to address concerns and capitalize on positive trends.
• Collaborate with other departments (e.g., Front Desk, Housekeeping, Food & Beverage) to ensure coordinated and high-quality service delivery.
• Organize and oversee special events and VIP guest arrangements.
• Maintain knowledge of local attractions and services to assist guests with recommendations and bookings.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 3-5 years of experience in guest services, front desk management, or a similar role within the hospitality industry.
• Proven track record of delivering exceptional customer service and resolving guest complaints effectively.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills, with a professional demeanor.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to remain calm and composed under pressure in a dynamic environment.
• A passion for creating memorable experiences for guests.

**About us:**
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
+ Be charming by being approachable, having confidence and showing respect.
+ Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
+ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM,** eight years in a row honored one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel.
**Your day to day:**
As a **Guest Relations Manager,** you will manage the activities of a front office/ club lounge shift ensuring hotel services standard qualities are met and that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards and desk merchandising. Develop and implement programs and processes that deliver un-paralleled service and value for the hotel's VIP and special key guests.
**_DUTIES AND RESPONSIBILITIES:_**
+ Manage all aspects of front office operations for assigned shift to include the supervision of Club Lounge, Uniformed Services, and Concierge. Manage day-to-day activities of the Guest Relations Service Center. Schedule employees and assign work to ensure proper coverage. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Conduct pre-shift meeting and review all information pertinent to the day's activities.
+ Monitor performance and recommend/initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert the General Manager of potentially serious issues.
+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
+ Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, IHG Rewards Club, or special needs or requests and follow up on execution.
+ Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget.
+ Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
+ Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
+ Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
+ Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
+ Create a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.
+ Respond quickly to guest requests and complaints. Establish and implement appropriate programs and service recovery guidelines that ensure the ultimate in guest experience and comfort.
+ Ensure that rooms are blocked for VIP guests according to past history, rate, or preference. Verify Ambassador and IHG Rewards Club status for arriving guests. Check VIP rooms for final arrival. Meet and greet all VIP's upon arrival and departure.
+ Develop and maintain procedures for monitoring calls to ensure that all calls are answered and recorded according to established scripts and procedures. Coordinate the dispatch of amenities, services, and/or work orders to the appropriate departments and staff. Ensure that all methods of tracking (i.e. systems) are monitored and activated in an appropriate manner.
+ Control labor costs and expenses within departmental budget. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Front Office, Reservations, Accounting, Food and Beverage, Housekeeping, and Maintenance.
+ Interact with outside contacts: o Guests - to ensure their total satisfaction o Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. o Other contacts as needed (Professional organizations, community groups, local media)
+ May serve as "manager on duty" as required.
+ Perform other duties as assigned.
**What we need from you:**
**_ACCOUNTABILITY:_**
This is the top guest relations job in large full-service, luxury, resort, or major flagship hotels with an extensive range of facilities and services whose focus is providing service and value to a significant number of IHG Rewards Club accounts, and a large number of VIP and special key guests. Typically supervises two or more Guest Relations Representatives.
**_Qualifications and Requirements:_**
Bachelor's degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Frequently standing up or moving within and outside of the facility
+ Carrying or lifting items weighing up to 50 pounds
+ Handling objects, products
**What we offer:**
The salary range for this role is $55,000 to $60,000 annually.
In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations at a premier establishment in **Jacksonville, Florida, US**. This role requires a strong leader with a proven track record in the hospitality industry, dedicated to ensuring exceptional guest experiences and operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and service delivery. This is a hands-on position requiring a commitment to being present on-site to support the team and address guest needs promptly.

Key Responsibilities:

• Direct and manage all hotel operational departments to ensure optimal performance and guest satisfaction.
• Develop and implement strategies to enhance service quality, operational efficiency, and profitability.
• Oversee budgeting, financial performance, and cost control measures for all operational areas.
• Ensure compliance with all health, safety, and sanitation regulations and standards.
• Recruit, train, motivate, and manage a high-performing team of department heads and staff.
• Handle guest complaints and concerns with professionalism and resolve them effectively.
• Conduct regular inspections of facilities and services to maintain high standards.
• Collaborate with the General Manager and other senior staff on strategic planning and business development.
• Manage vendor relationships and procurement processes for operational supplies and services.
• Implement and monitor key performance indicators (KPIs) to track operational success.
• Foster a positive work environment and promote a culture of service excellence.
• Develop and execute marketing and sales initiatives in coordination with the sales team.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive management experience in hotel operations.
• In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and maintenance.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to resolve conflicts and handle difficult guest situations.
• Proficiency in hotel management software (PMS) and MS Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certification from AHLA or similar hospitality organizations is a plus.
• Passion for delivering exceptional guest service and maintaining high operational standards.

Join our team in **Jacksonville, Florida, US** and lead the charge in providing unforgettable guest experiences. If you have a passion for hospitality and a knack for operational excellence, we want to hear from you.

Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee daily operations at their premier establishment in Miami, Florida . This critical role ensures the highest standards of guest satisfaction, operational efficiency, and financial performance across all hotel departments. You will lead and motivate a diverse team, fostering a culture of exceptional service and teamwork. Key responsibilities include managing front desk operations, housekeeping, food and beverage services, and maintenance, ensuring seamless coordination between them. You will develop and implement operational policies and procedures, manage budgets, control costs, and monitor key performance indicators to maximize profitability. The ideal candidate possesses a strong understanding of the hospitality industry, with proven leadership experience in hotel management. Excellent interpersonal, communication, and problem-solving skills are essential for effectively managing staff, resolving guest issues, and liaising with vendors and stakeholders. You must be adept at strategic planning, financial analysis, and driving continuous improvement in service quality and operational effectiveness. This hybrid role requires a flexible approach, balancing on-site management with strategic planning and remote administrative tasks. A passion for guest service, a keen eye for detail, and the ability to thrive in a fast-paced, demanding environment are crucial. This is an excellent opportunity to make a significant impact on the success of a leading hotel property.

Key Responsibilities:

• Oversee daily hotel operations, ensuring exceptional guest experiences.
• Manage and train department staff, fostering a positive and productive work environment.
• Develop and implement operational strategies to enhance efficiency and profitability.
• Manage departmental budgets, control expenses, and monitor financial performance.
• Ensure compliance with all hotel policies, procedures, and safety regulations.
• Address and resolve guest complaints and issues promptly and professionally.
• Collaborate with department heads to optimize service delivery and operational workflows.
• Monitor inventory levels and manage vendor relationships for supplies and services.
• Implement quality control measures and drive continuous improvement initiatives.
• Assist in revenue management and sales strategies to maximize occupancy and revenue.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management.
• Proven leadership and team management skills.
• Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Excellent financial acumen and budgeting skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in property management systems (PMS) and hotel software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for delivering outstanding customer service.

Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of a premier hospitality establishment in Miami, Florida, US . This is a crucial on-site role responsible for ensuring exceptional guest experiences, maintaining high standards of service, and optimizing operational efficiency across all departments, including front desk, housekeeping, food and beverage, and maintenance. The Operations Manager will lead and motivate a diverse team, fostering a positive work environment and driving service excellence.

Key responsibilities include managing departmental budgets, controlling costs, and maximizing revenue opportunities. You will develop and implement operational policies and procedures to ensure smooth functioning and guest satisfaction. This role requires strong leadership, problem-solving skills, and a deep understanding of the hospitality industry. You will be responsible for staff training and development, performance management, and ensuring compliance with health, safety, and brand standards. Experience with hotel management software, such as Property Management Systems (PMS), is essential. The ideal candidate will have a proven track record in hotel management, exceptional customer service skills, and the ability to thrive under pressure. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 5 years of relevant experience in hotel operations, with at least 2 years in a supervisory or managerial capacity. Strong financial acumen and excellent communication and interpersonal skills are a must. Join our team and contribute to creating unforgettable guest experiences in the heart of Miami.

Key Responsibilities:

• Oversee daily hotel operations, ensuring seamless service delivery.
• Manage front desk, housekeeping, F&B, and maintenance departments.
• Lead, train, and motivate hotel staff to achieve service excellence.
• Develop and manage departmental budgets and control operational costs.
• Implement and enforce hotel policies and procedures.
• Ensure guest satisfaction through exceptional service and problem resolution.
• Monitor inventory and manage procurement of supplies.
• Ensure compliance with health, safety, and security regulations.
• Collaborate with other departments to enhance guest experience.
• Drive revenue generation and implement yield management strategies.
• Conduct regular staff performance reviews and provide feedback.
• Maintain high standards of cleanliness and presentation throughout the hotel.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a management role.
• Proven leadership and team management skills.
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
• Experience with Property Management Systems (PMS) and other hotel software.
• Excellent customer service and problem-solving abilities.
• Financial acumen, including budgeting and cost control experience.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of local tourism and Miami market trends is a plus.

Our client, a prestigious hotel group, is looking for an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their flagship property. This leadership role is crucial for ensuring exceptional guest experiences and maintaining the highest standards of service excellence. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and optimal performance. Key duties include developing and implementing operational strategies, managing budgets and financial performance, recruiting, training, and motivating staff, and ensuring compliance with all health, safety, and hospitality regulations. The ideal candidate possesses a strong understanding of the hospitality industry, with a proven track record in hotel management or a related leadership role. Excellent communication, problem-solving, and decision-making skills are essential. You must be adept at fostering a positive work environment and driving team performance. A degree in Hospitality Management, Business Administration, or a related field is highly preferred. Experience with property management systems (PMS) and other hotel operational software is required. This role demands excellent leadership qualities, a passion for guest satisfaction, and the ability to thrive under pressure. You should be highly organized, detail-oriented, and possess strong business acumen. This is a full-time, on-site position located in the vibrant **Miami, Florida, US** hospitality scene, offering competitive compensation and benefits. If you are a seasoned hospitality professional ready to lead and inspire, this opportunity is for you.

Our client is seeking a seasoned and visionary Remote Hotel Operations Director to oversee the strategic direction and operational excellence of their hospitality portfolio. This is a fully remote position, requiring a leader who can effectively manage and guide hotel teams from a distance, ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will have extensive experience in hotel management, a deep understanding of the hospitality industry, and a proven ability to lead and inspire teams remotely. Responsibilities include developing and implementing operational strategies, overseeing budgets and P&L statements for multiple properties, ensuring compliance with brand standards and regulations, driving revenue growth, and optimizing guest satisfaction. You will lead and mentor General Managers and other hotel leaders, fostering a culture of accountability, innovation, and exceptional service delivery. Strong expertise in revenue management, sales and marketing, human resources, and facilities management within the hospitality sector is essential. The successful candidate will possess outstanding leadership, communication, and problem-solving skills, with a demonstrated ability to manage complex operations remotely. Proficiency in hotel management software, financial reporting tools, and virtual collaboration platforms is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 8-10 years of progressive experience in hotel operations management, is necessary. This role demands a proactive approach, strategic thinking, and the ability to drive results in a dynamic, distributed environment.

Key Responsibilities:

• Develop and execute strategic operational plans for hotel properties.
• Oversee P&L, budgets, and financial performance of assigned hotels.
• Ensure adherence to brand standards, operational policies, and legal regulations.
• Drive initiatives to enhance guest satisfaction and loyalty.
• Lead, coach, and develop General Managers and operational teams.
• Implement revenue management strategies to maximize occupancy and ADR.
• Oversee sales and marketing efforts to drive business demand.
• Ensure efficient management of hotel operations, including F&B, housekeeping, and maintenance.
• Monitor operational performance metrics and implement corrective actions.
• Foster a culture of continuous improvement and service excellence.

Our client, a prestigious hospitality group, is seeking a dynamic and experienced Director of Hotel Operations to lead the management and strategic direction of their flagship property in Miami, Florida . This is a key leadership role responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, maximizing profitability, and maintaining the highest standards of service excellence. You will manage and mentor department heads across various divisions, including Rooms Division, Food & Beverage, Housekeeping, Front Office, and Engineering, fostering a culture of collaboration and continuous improvement. The ideal candidate will possess a deep understanding of hotel management, financial acumen, and a proven track record in driving operational efficiency and guest satisfaction. Responsibilities include developing and implementing strategic business plans, managing budgets, controlling costs, and enhancing revenue streams. You will be responsible for ensuring compliance with all health, safety, and brand standards. This role requires strong leadership, excellent interpersonal skills, and the ability to inspire and motivate a diverse team. You should be adept at problem-solving, decision-making, and building strong relationships with guests, staff, and stakeholders. The ability to adapt to the fast-paced and ever-evolving demands of the hospitality industry is crucial. This is an exceptional opportunity for a seasoned hospitality professional to make a significant impact on one of Miami's premier establishments, contributing to its continued success and reputation for outstanding service. The vibrant Miami location offers a unique and exciting environment to lead and thrive.

Responsibilities:

• Oversee all daily hotel operations to ensure efficiency and guest satisfaction.
• Develop and implement strategic initiatives to improve service quality and profitability.
• Manage departmental budgets, control expenses, and optimize revenue generation.
• Lead, mentor, and develop a team of department managers and staff.
• Ensure adherence to all operational standards, health, safety, and brand policies.
• Foster a positive work environment and promote a culture of service excellence.
• Monitor industry trends and competitor activities to identify opportunities.
• Build and maintain strong relationships with guests, vendors, and community partners.
• Conduct regular operational audits and implement corrective actions as needed.
• Collaborate with senior management on strategic planning and decision-making.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 7+ years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role (e.g., Hotel Manager, Director of Operations).
• Proven track record of success in driving operational efficiency, profitability, and guest satisfaction.
• Strong knowledge of hotel operations, including Rooms Division, F&B, and Sales & Marketing.
• Excellent financial acumen and P&L management experience.
• Demonstrated leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.

Our client is seeking a seasoned and dynamic Senior Hotel Operations Manager to oversee and direct the daily operations of a premier hospitality establishment in **Miami, Florida, US**. This pivotal role demands exceptional leadership, a deep understanding of the hospitality industry, and a proven ability to ensure outstanding guest experiences and operational efficiency. The ideal candidate will have extensive experience managing multiple hotel departments, including front desk, housekeeping, food and beverage, and events. Responsibilities include developing and implementing operational strategies, setting performance goals, and ensuring adherence to brand standards and service excellence. You will be responsible for managing budgets, controlling costs, optimizing revenue, and implementing effective staff training and development programs. The Senior Hotel Operations Manager will play a crucial role in resolving guest issues, maintaining high standards of safety and cleanliness, and fostering a positive and productive work environment for all staff members. This position requires strong financial acumen, excellent problem-solving skills, and the ability to lead and motivate a diverse team. A passion for hospitality and a commitment to exceeding guest expectations are essential. We are looking for a results-oriented leader who can drive profitability while upholding the highest standards of service and operational integrity.

Key Responsibilities:

• Oversee and direct all hotel operational departments to ensure seamless service delivery.
• Develop and implement operational policies and procedures.
• Manage departmental budgets, control expenses, and optimize revenue generation.
• Ensure exceptional guest satisfaction through consistent service quality.
• Lead, train, and motivate a diverse team of hotel staff.
• Monitor and maintain high standards of cleanliness, safety, and security.
• Resolve guest complaints and service issues promptly and effectively.
• Implement strategies to enhance operational efficiency and profitability.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Stay abreast of industry trends and best practices in hotel management.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management.
• Proven track record of success in managing multiple hotel departments.
• Strong knowledge of hotel operations, including front desk, housekeeping, F&B, and events.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and systems.
• Strong financial management and budgeting skills.
• Ability to problem-solve and make sound decisions under pressure.
• Commitment to delivering outstanding guest service.
• Experience in luxury or high-volume hotel environments is highly desirable.