Patient Service Representative

43017 Dublin, Ohio quantum-health

Posted today

Job Viewed

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Job Description

Description

At a Glance

  • Hiring Classes: Next hiring classes scheduled for November 2025 +
  • Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
  • Starting Pay: $18+ per hour
  • Schedule: Full time position , 40 hours/week, Monday – Friday, no weekends
  • Available Shifts: 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm
  • Shift Differential: +$.50 per hour (11:00am-8:30pm EST); + 1.50 per hour (12:00pm-10:00pm EST)

Who We Are

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don’t meet every requirement.

The Impact You’ll Make

As a Patient Service Representative , you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Learn more by watching the “What it means to Warrior with us” video, here !

What Success Looks Like

  • Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner .
  • Show empathy and support to members during difficult healthcare situations.
  • Provide clear guidance on healthcare plans, billing, and provider options .
  • Advocate for members by coordinating with providers and insurers to remove barriers to care .
  • Work collaboratively with internal teams to ensure accurate and seamless service .
  • Meet performance goals while continuously learning and developing expertise in healthcare navigation.
  • All other duties as assigned.

What You ’ll Bring

  • Education: High S chool D iploma or General Education Development (GED) equivalent required; college coursework or degree is a plus !
  • Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.
  • Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
  • Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.
  • Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
  • Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
  • Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

Why Join Us?

  • Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.
  • Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
  • Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
  • Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. * (manager approval is required)
  • Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

--

#LI-ONSITE

Ready to Make an Impact?

If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.



What’s in it for you

  • Compensation: Competitive base and incentive compensation
  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Development: Tuition reimbursement up to $5,250 annually, certificatio /continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!


What you should know


  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.


Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.



Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .

View Now

Patient Service Representative

43017 Dublin, Ohio quantum-health

Posted today

Job Viewed

Tap Again To Close

Job Description

Description

At a Glance

  • Hiring Classes: Next hiring classes scheduled for November 2025 +
  • Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
  • Starting Pay: $18+ per hour
  • Schedule: Full time position , 40 hours/week, Monday – Friday, no weekends
  • Available Shifts: 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm
  • Shift Differential: +$.50 per hour (11:00am-8:30pm EST); + 1.50 per hour (12:00pm-10:00pm EST)

Who We Are

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don’t meet every requirement.

The Impact You’ll Make

As a Patient Service Representative , you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Learn more by watching the “What it means to Warrior with us” video, here !

What Success Looks Like

  • Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner .
  • Show empathy and support to members during difficult healthcare situations.
  • Provide clear guidance on healthcare plans, billing, and provider options .
  • Advocate for members by coordinating with providers and insurers to remove barriers to care .
  • Work collaboratively with internal teams to ensure accurate and seamless service .
  • Meet performance goals while continuously learning and developing expertise in healthcare navigation.
  • All other duties as assigned.

What You ’ll Bring

  • Education: High S chool D iploma or General Education Development (GED) equivalent required; college coursework or degree is a plus !
  • Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.
  • Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
  • Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.
  • Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
  • Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
  • Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

Why Join Us?

  • Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience – solving real problems, providing clarity, and ensuring they get the care they need when they need it.
  • Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
  • Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
  • Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule – provided you have a home environment suitable for remote work. * (manager approval is required)
  • Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.

--

#LI-ONSITE

Ready to Make an Impact?

If you’re looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that’s redefining healthcare navigation.



What’s in it for you

  • Compensation: Competitive base and incentive compensation
  • Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
  • Development: Tuition reimbursement up to $5,250 annually, certificatio /continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
  • Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!


What you should know


  • Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
  • Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.


Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.



Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .

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Service Designer

43240 Columbus, Ohio Cella

Posted today

Job Viewed

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Job Description

Location: Columbus, OhioJob Type: ContractCompensation Range: $55 - 65 per hourWe are seeking a versatile Service Designer & UX Lead to join the newly formed DCE Finance team! This role demands a powerful combination of strategic thinking and precise execution, requiring you to take ownership of all stages of UX design. You will be expected to collaborate effectively with other designers, Product Managers, and Engineers to develop innovative, user-friendly products and provide solutions for critical areas within complex user flows.As a Service Designer, your work will be vital in transforming how the CCB (Customer & Community Banking) Finance organization leverages data. You will directly enable smarter decisions on crucial topics like headcount, expenses, forecasting, planning, and month-end reporting.The ideal candidate brings a strong foundation in user-centered design, excellent visual design skills, and proven expertise in designing for web and digital experiences. Hands-on comfort with HTML and CSS is highly valued. If you're ready to drive critical design outcomes within a high-stakes finance environment, we encourage you to apply!Audiences include: Business Support teams for Field Finance, Controllers, Planning & Analysis, and Chief Financial Officers.This role is also ideal for professionals seeking exposure to emerging technologies such as large language models, AI, and ChatGPT, while collaborating closely with experienced UX Leads, Researchers, Product Owners, and Tech Teams.Responsibilities:Define user models and user interfaces for new and existing products/features.Develop high-level and detailed storyboards, mockups, and prototypes to communicate interaction and design ideas.Gauge the usability of new and existing products, providing constructive suggestions for change.Concept and develop new and engaging user experiences.Create service blueprints, journey maps, ecosystem maps, personas, service prototypes, scenarios, storyboards, protocols, and guidelines.Facilitate and schedule user interviews and workshops.Present work to product owners, tech teams, data & analysis teams, and business stakeholders.Work with software vendors to advise on configurations and customizations.Qualifications:5+ years of experience in UX and/or service design in a corporate or technical environment.Ability to structure and organize information effectively.Proficiency in creating service concepts, mockups, and prototypes.Experience with usability testing and iterative design.Understanding of service design principles and holistic service experiences.Strong grasp of visual design principles (balance, typography, layout).Basic data analysis skills to derive insights from user data and metrics.Strong writing and storytelling skills.Ability to find creative solutions for constraints posed by vendor applications.Proficiency in PowerPoint, Excel, Figma, and Adobe Creative Suite.Ability to pivot gracefully when priorities shift.Preferred Qualifications:Experience in financial services.Familiarity with agile development and design sprint processes.Experience working in data-intensive environments with exposure to cloud-based solutions.Familiarity with Salesforce, Tableau, Agile methodology, and JIRA.Job ID: #LI-CELLA#LI-JK1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Technology, Keywords:UX Manager, Location:Columbus, OH-43240
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Service Desk Technician

43017 Dublin, Ohio Community Choice Financial Family of Brands

Posted today

Job Viewed

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Job Description

Your Opportunity:

Service Desk Technician

Dublin, OH (Tues-Friday on site, Saturdays are remote)

The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

What We Offer:
  • Paid on-the-job training and a comprehensive new hire program.
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
  • Performance-based career advancement.
  • Educational Reimbursement Program.
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
  • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
  • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
  • PTO that grows with you, starting with 12 days in your first year.
  • A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What We’re Looking For – Qualifications and Skills:
  • Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
  • Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Act as central point of contact between the customer and IT.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
  • Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
  • May participate in release/regression testing of proprietary applications.
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
  • This is a full-time role that requires in-person attendance.
What You’ll Do - Essential Duties and Responsibilities:
  • Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
  • Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Act as central point of contact between the customer and IT.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
  • Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
  • May participate in release/regression testing of proprietary applications.
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
  • This is a full-time role that requires in-person attendance.
Workplace Awards & Recognition:

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

Our Purpose:

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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Service Desk Technician

43017 Dublin, Ohio Community Choice Financial Family of Brands

Posted today

Job Viewed

Tap Again To Close

Job Description

Your Opportunity:

Service Desk Technician

Dublin, OH (Tues-Friday on site, Saturdays are remote)

The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

What We Offer:
  • Paid on-the-job training and a comprehensive new hire program.
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
  • Performance-based career advancement.
  • Educational Reimbursement Program.
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
  • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
  • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
  • PTO that grows with you, starting with 12 days in your first year.
  • A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What We’re Looking For – Qualifications and Skills:
  • Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
  • Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Act as central point of contact between the customer and IT.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
  • Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
  • May participate in release/regression testing of proprietary applications.
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
  • This is a full-time role that requires in-person attendance.
What You’ll Do - Essential Duties and Responsibilities:
  • Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
  • Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Act as central point of contact between the customer and IT.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
  • Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
  • May participate in release/regression testing of proprietary applications.
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
  • This is a full-time role that requires in-person attendance.
Workplace Awards & Recognition:

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

Our Purpose:

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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Field Service Technician - Cleveland, Ohio area

43003 Ashley, Ohio Zeiss Group

Posted today

Job Viewed

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Job Description

About Us:

How many companies can say they have been in business for over 177 years!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

This position will work in Cleveland, Ohio and the surrounding area.

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

As a Field Service Technician, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Here’s what you’ll do:

  • Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.

  • Demonstrate customer service skills and knowledge with a high level of passion and dedication.

  • Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.

  • Perform necessary administrative paperwork in a complete and accurate manner.

  • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.

  • Travel requirement is 90-100% within the service area, including international travel as needed.

  • Other duties as required.

Do you qualify?

  • Minimum, High School graduate, completed GED or equivalent.

  • AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.

  • Prior experience working with hand tools and basic electrical test equipment.

  • Microsoft operating system knowledge is required.

  • Capable of unassisted physical lift of one article weighing up to 75 pounds.

  • Able and willing to work minimum of 50 hours per work week. Regular + OT.

  • Ability to work in an industrial production shop floor environment.

  • Valid Driver License required.

  • Excellent communication and customer service aptitude.

Nice to haves:

  • Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.

  • Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.

We have amazing benefits to support you as an employee at ZEISS!

  • Medical

  • Vision

  • Dental

  • 401k Matching

  • Employee Assistance Programs

  • Vacation and sick pay 

  • The list goes on! 

Why Join ZEISS?

At ZEISS, we are committed to innovation and excellence. By joining our team, you will have the opportunity to influence key public policy decisions and contribute to the strategic direction of a leading global technology company. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth.

Your ZEISS Recruiting Team:

Eric Ramberg

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).  

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