10,179 Humanservices jobs in the United States

Profession: Case Management
Specialty: Case Management
Job Type: Travel
Minimum Guaranteed Hours: 40

4 days x 10 hrs
*** Contract begins after 5/17/25
Reg Nurse (Single State) or RN - Multi-state Compact
Basic Life Support or BLS - Instructor
Minimum 1 year nursing experience in the acute care setting. Required

Profession: Case Management
Specialty: Case Management
Job Type: Travel
Minimum Guaranteed Hours: 40

Jobs Notes:
Day Shift/Mileage paid at federal rate
Job Summary:

Plans, organizes and directs home care services to meet the needs of patients in their homes. Manages a patient caseload in an effective and efficient manner. Provides patient care independently, but also collaborates with other core disciplines in accordance with the patient's plan or care to meet care goals. Functions as a resource to patients, family members, and other care team members.

Job Requirements:

Education and Work Experience:

Bachelor's Degree in Nursing (BSN): Preferred
Acute care facility or home care experience: Preferred
Licenses/Certifications:

Registered Nurse (RN) licensure in the state of practice: Required
Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS OR HS-BLS OR RQIBLS) certification: Required
Valid Driver's License (DL) and must be at least 21 years of age or older: Required
Current automobile insurance and a reliable automobile: Required
Basic Life Support (BLS OR HS-BLS OR RQI BLS) certification: Required
Essential Functions:

Completes initial and ongoing comprehensive assessments of the patient's needs at appropriate time points as assigned. Completes the nursing assessment of assigned patients. Demonstrates ability to discuss and/or teach pertinent aspects of nursing care and patient rights and responsibilities. Identifies and reports problems, abnormal findings, or nursing diagnoses that need follow up.
Implements plan of care in accordance with identified needs. Participates with the patient in clarifying mutually agreed upon goals and incorporates these goals into the plan of care. Provides direct and/or indirect skilled, safe, quality care. Coordinates patient care with other disciplines and integrates input from disciplines. Performs ongoing nursing assessments and changes plans of care as needed.
Accurately completes and legibly documents all pertinent information in accordance with established policies and procedures by documenting patient care delivery, patient status, patient's response to treatment, and therapeutic interventions. Ensures that all documentation is completed and submitted in a timely manner. Updates nursing plans and medication profiles when changes occur.
Counsels and educates the patient and family in meeting healthcare/nursing and related needs. Provides learning opportunities for patient and caregiver, including written material as appropriate. Initiates appropriate preventative and rehabilitative nursing procedures.
Complies with all applicable legal requirements, standards, policies and procedures including, but not limited to the code of conduct, HIPAA, and documentation standards. Demonstrates professional conduct, service excellence and commitment to the mission and values of Adventist Health.On call duties will be assigned based on location and agency operational needs. If assigned by agency leadership, incumbent is required to perform on call duties.
Performs other job-related duties as assigned.
Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

At Houston Methodist, the Director Case Management & Social Services RN position is responsible for strategy, function and operations of the Case Management & Social Work department. This position is an integrated, interprofessional role which supports caregivers to provide the highest quality, most clinically appropriate care to patients while promoting the most cost-effective utilization of the hospital's resources. The Director Case Mgmt Social Svcs position deploys population-focused teams to enhance consistent clinical, service and financial outcomes through the implementation of exemplar practice. This position provides leadership and direction to Managers and Staff as appropriate. The Director Case Mgmt Social Svcs position is responsible for quality, functional excellence and accomplishment of strategic and operational objectives.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/ regulatory/government regulations.

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.

• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Drives and establishes relationships with medical staff, promotes teamwork while ensuring patient care issues are addressed.

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

• Sets direction for Case Management/Social Services which supports strategic and operational plans, and overall healthcare trends, by establishing goals and outcomes that are aligned with performance expectations and establishing targets and processes to support initiative of clinical quality and length of stay.

• Address patient complaints, conducts physician education regarding discharge planning, progression of care, documentation of improvement, and Medicare Conditions of Participation.

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.

• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

• Partners with physicians, quality, palliative care and other departments to identify strategies to improve the mortality index and readmission of patients.

• Identifies initiatives to progress patient care, work with the interdisciplinary team to ensure a safe and efficient discharge plan, as demonstrated by system goals, i.e. avoidable days.

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.

• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

• Ensures that outcomes management activities are integrated and maintained in a clinically appropriate manner. Identifies and plans strategies to reduce length of stay and resource consumption while providing excellent customer/patient service.

• Plays a leadership role in utilization review committee which includes identification of opportunities for appropriate utilization of resources to avoid denials and resource management as it pertains to delivery of care.

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.

• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP.

• Creates and maintains an effective and innovative care management program by staying abreast of new innovations and trends in the areas of care coordination, evidence- based practice, utilization management, and service excellence. Disseminates information and focuses the efforts of the organization on skills required and critical milestones for advancing outcomes-focused care.

• Partners with community providers to address quality of care, social determinants of health, and population management.

• Master's degree or must be able to obtain within two years; must be currently enrolled in a degree program at time of hire/transfer

• Five years of people management experience in a healthcare environment; for internal employees, four years of people management experience in healthcare with HM performance that demonstrates leadership responsibility

• RN - Registered Nurse - Texas State Licensure -- Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND
• Magnet ANCC-recognized certification

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

• Ability to work effectively in a fast-paced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in Microsoft Office Suite, InterQual preferred

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Excellent analytical skills

• Advanced negotiation and mediation skills

• Advanced time management and prioritization skills

• Expert collaboration skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Candidates who submit interest via a third-party quick apply process are not considered formal applicants until a complete application has been submitted on our career site. We will review your interest but recommend to apply at

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's Best Hospitals. As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.

• Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Drives and establishes relationships with medical staff, promotes teamwork while ensuring patient care issues are addressed.

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

• Sets direction for Case Management/Social Services which supports strategic and operational plans, and overall healthcare trends, by establishing goals and outcomes that are aligned with performance expectations and establishing targets and processes to support initiative of clinical quality and length of stay.

• Address patient complaints, conducts physician education regarding discharge planning, progression of care, documentation of improvement, and Medicare Conditions of Participation.

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.

• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

• Partners with physicians, quality, palliative care and other departments to identify strategies to improve the mortality index and readmission of patients.

• Identifies initiatives to progress patient care, work with the interdisciplinary team to ensure a safe and efficient discharge plan, as demonstrated by system goals, i.e. avoidable days.

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.

• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

• Ensures that outcomes management activities are integrated and maintained in a clinically appropriate manner. Identifies and plans strategies to reduce length of stay and resource consumption while providing excellent customer/patient service.

• Plays a leadership role in utilization review committee which includes identification of opportunities for appropriate utilization of resources to avoid denials and resource management as it pertains to delivery of care.

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.

• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP.

• Creates and maintains an effective and innovative care management program by staying abreast of new innovations and trends in the areas of care coordination, evidence- based practice, utilization management, and service excellence. Disseminates information and focuses the efforts of the organization on skills required and critical milestones for advancing outcomes-focused care.

• Partners with community providers to address quality of care, social determinants of health, and population management.

• Master's degree or must be able to obtain within two years; must be currently enrolled in a degree program at time of hire/transfer

• Five years of people management experience in a healthcare environment; for internal employees, four years of people management experience in healthcare with HM performance that demonstrates leadership responsibility

• RN - Registered Nurse - Texas State Licensure - Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) AND
• Magnet ANCC-recognized certification

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

• Ability to work effectively in a fast-paced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in Microsoft Office Suite, InterQual preferred

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Excellent analytical skills

• Advanced negotiation and mediation skills

• Advanced time management and prioritization skills

• Expert collaboration skills

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

• On Call* Yes

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Status: Full Time

Shift: M-F 7-3:30 with option for remote work

Exempt: No

Summary:

The Case Management Assistant will work collaboratively with the healthcare team, under the direction of the RN Case Managers, Social Workers, and Utilization Review Nurses to assist with the continuum of care, discharge planning, and authorization for hospital services.

Other information:

FACTORS RELATING TO THE JOB

A. Experience, Knowledge and Skill

1. Previous Experience Preferred:

Clerical experience or customer service experience is preferred.

2. Specialized or Technical Education Required:

Required: High school graduate or equivalent

Preferred: Medical Assistant training.

3. Manual or Physical Skill Required:

None

4. Physical Effort Required:

Strength: Sedentary

Push: occasionally

Pull: occasionally

Carry: occasionally

Lift: occasionally

Sit: frequently

Stand: frequently

Walk: frequently

Responsibilities:

Under the direction of the RN Case Manager and/or Social Worker:

1. Prepare and fax referral packets for post-acute care and any home medications with necessary documentation/information to appropriate company/facility.
2. Follow up on referrals by phone to ensure receipt of referral to intended company/facility and ensure all necessary information/documentation was provided.
3. Receive and respond to all fax/phone requests from facilities/companies and provide pertinent information to acquire approval/placement for patient's needs.
4. Contact insurance company for patients to acquire authorization and preferred placement/DME/transport information.
5. Verify patient personal information at bedside as needed for discharge needs.
6. Document all steps/conversations/information obtained, with patient/patient family members/facilities/agencies throughout the process of consult and placement/arrangement of needs in the medical record.

1. Communicate clinical review information via fax and/or phone to all third party utilization review companies
2. Maintain and document third-party payer authorizations, contacts, and transactions for individual patients
3. Facilitate the insurance denial appeals process by entering appropriate documentation into patient accounts and Auth/Cert page.
4. Facilitate peer-to-peer reviews and maintain log on Case Management drive.
5. Drop charts through EPIC CareLink to all appropriate payors when requested
6. Prepares and communicates census reports to payer representatives

1. Notify the RN Case Manager/Social Worker assigned to a patient of new orders for consultation.
2. Update all lists of post-acute providers quarterly and distribute to department staff.
3. Work in conjunction with Program Assistant to ensure medical record requests are provided timely to payer Utilization Review staff.

• Employer paid premiums for employee health insurance.
• Generous paid time off, 13 paid holidays, a floating birthday holiday and the ability to maintain a great work/life balance.
• Employer paid premiums for short-term and long-term disability insurance and life insurance.
• Access to an employee assistance program.
• Flexible spending accounts for health and for dependent care.
• Professional development opportunities, including employee driven committees and monthly optional staff workshops.
• Access to wellness initiatives and resources including things such as walking groups, weekly yoga classes and workshops on stress management, self-care and healthy living.
• Opportunity to contribute to a 401k retirement plan with a 2% employer match after three months of employment.
• A six-week paid sabbatical after every seven years of consecutive employment with OJF.

• Conduct an in-depth eligibility and assessment with applicants for service including but not limited to: demographics, income verification, housing status and short and long-term needs and goals.
• Ensure HUD guidelines are followed and program documents are in compliance for intake, Annual Recertification, and Interim Changes for the households to continue their enrollment in programs.
• Collaborate with household members to develop and implement an individualized and flexible action plan with specific goals, which systematically addresses the six life domains - Housing, Income, Education, Positive Child Development, Wellness & Health, and Social Capital.
• Apply program funds appropriately to each household based on their goal plan and assess the duration of participation in program based on the identified needs of the household.
• Utilize Assertive Engagement and Trauma Informed Care skills in a culturally responsive approach to effectively move families forward with the goals they set for themselves.
• Assist families with housing search including helping them to overcome barriers to housing, assisting with letters of explanation and requests for reasonable accommodation where applicable.
• Be responsive to property managers as concerns arise in order to support participants in successfully stabilizing in their housing and preventing eviction. Follow up with property managers to determine outcome of any needed interventions.
• Become familiar with housing community rules and lease provisions in order to assist households to understand their responsibilities as residents.
• Provide outreach services as needed to maintain effective engagement in services.
• Assist in supporting residents with required inspections and understanding the requirements of maintaining their homes. This could include explaining notices, speaking with household regarding the condition of their unit based on lease expectations and assisting household with providing Property Management with timely maintenance requests.
• Provide life skills coaching to residents, helping them learn new skills for independent, successful living.
• Work in conjunction with Resident Services to increase housing success of PSH households.
• Engage with households at least once a month to update progress, address other needs, and provide any other ongoing supportive services.
• Use creativity and resourcefulness to ensure that families are aware of all community resources available for them and advocate with other service providers for the needs of families as appropriate, which may include, but are not limited to, housing stability, counseling services, and legal services.
• Organize and maintain files up to standards required by the funders. This includes, but is not limited to, current case notes and goal plans for each household and make regular entries regarding the status of their situation and their activities to achieve goals. Proper eligibility documentation.
• Attend monthly meetings to discuss ongoing issues and problem solve with Property Management, Resident Services and other services providers.

• Conduct telephone or written follow-ups with each household in accordance with requirements of funding sources.
• Participate in regular supervision check-ins, monthly department staff meetings and all staff trainings.
• Participate in community meetings/outreach events as appropriate, including but not limited to information and referral and interagency partnerships.
• Other duties as assigned. It is impossible to predict the many requests and assignments that can and will be made in this position. Flexibility and a cooperative spirit are important for the successful operation of Human Solutions.

• Social, economic, and systemic issues creating poverty, working successfully with practices and techniques related to people with low income to achieve greater housing stability.
• Community resources and agencies providing social services needed by homeless and low income population.
• The effects of trauma and how trauma can impact families experiencing homelessness and poverty.

• Partner with participants to identify their strengths, needs, options and effective solutions.
• Non-judgmentally elicit information and help problem solve around sensitive issues including, but not limited to, alcohol and drug use, domestic violence, child abuse and mental health, and criminal background.
• Plan and collaborate delivery of services.
• Empower and support homeless and low income persons in life choices and change.
• Knowledge of, and/or willingness to learn and apply an Assertive Engagement model of providing services and incorporating Trauma-Informed principles to services rendered.
• Ability to engage in difficult conversations with households in an effort to maintain their housing and move forward in meeting self-selected goals.
• Ability to explain the implications of lease violations and assist residents in developing corrective action plans.
• Work cooperatively with all volunteers and staff.
• Develop and maintain productive working relationships within Human Solutions, with public and private agencies, the general public and participants.
• Be culturally sensitive and competent when working with diverse populations.
• Prepare and maintain clear, accurate, complete and timely records and reports.
• Maintain strict confidentiality and professional boundaries with all households served.
• Understand and follow complex written and oral instructions, rules and procedures.
• Work independently and be a vital and contributing part of a team.

• Any combination of education and work experience in social services and case management totaling two years or a Bachelor's Degree in social service/social sciences field with at least six (6) months case management experience
• Experience with crisis intervention, community networking and resource development.
• Experience delivering services in a culturally responsive approach using Assertive Engagement techniques (i.e. Strength Based Case Management, Motivational Interviewing, and Assertive Community Treatment).
• Bi-Lingual/Bi-Cultural preferred but not required.
• English fluency required, written and spoken.
• General computer and word processing skills and willingness to advance computer skills.
• Experience and intermediate skills with Microsoft Office (Word, Excel, Outlook)

• Review scientific information to promote understanding around the appropriate disease state and available treatment options at Vanda
• Answering customer inquiries, both telephonically and by email, through clarifying desired information; researching, locating, and providing information
• Educating and providing customers with product and services information
• Identifying and escalating priority issues
• Document all call information according to standard operating procedures and regulatory requirements
• Fulfills requests to customers by clarifying desired information, completing transactions, and forwarding requests
• Exhibiting excellent decision making skills to make balanced decisions between communication with consumers and assuring communication is within regulatory guidelines
• Developing feedback mechanism to maintain clear communication with internal stakeholders and corporate account team regarding case management

• Four-year college degree required. Science, nursing, social work or other related discipline is preferred
• Outstanding interpersonal and customer-centric skills
• Excellent oral and written communication and listening skills
• Aptitude in problem analysis and problem solving
• Ability to multi-task and to operate in a fast paced environment
• Proficiency in MS Office; specifically Excel
• Excellent organizational skills

• Bachelors or better.