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Join Zeal Credit Union as a Full-Time Customer Support Specialist and immerse yourself in an exciting, dynamic work environment. Located in Livonia, you'll be part of a forward-thinking team that prioritizes collaboration and member satisfaction. This onsite position offers a unique opportunity to engage directly with our valued members, providing solutions with empathy and character.

At Zeal, every day is an invitation to innovate and elevate the customer experience. You'll thrive in a culture that celebrates passion, high performance, and fun, making every interaction an opportunity to excel. The support you provide is pivotal in fostering member loyalty and trust.

You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Sick Time, and 11 Paid Holidays. Step into a role where your problem-solving skills will shine, and contribute to a strategic vision that propels both you and the credit union forward. Your journey starts here!

As a Full-Time Customer Support Specialist at Zeal Credit Union, you will play a crucial role in assisting members with their accounts, ensuring their financial needs are met with efficiency and care. Your ability to identify cross-sell opportunities will enhance member satisfaction while helping to drive the union's growth. You will also be responsible for distributing essential documents to verified members, resolving any issues they may encounter, and collaborating with other departments to provide comprehensive solutions.

Regular onsite attendance and punctuality are vital in maintaining the high standards of service that our members expect. By embracing these responsibilities, you will contribute significantly to fostering lasting relationships and a positive member experience at Zeal.

To excel as a Full-Time Customer Support Specialist at Zeal Credit Union, you'll need a blend of essential skills and experience. A high school diploma and 1-3 years of customer service experience are foundational requirements, ensuring you possess a solid understanding of member needs. Excellent communication skills are vital, as you'll be interacting with diverse clientele, resolving their issues empathetically and efficiently.

Proficiency in Microsoft Office is also necessary, enabling you to manage documentation and data effectively. Your strong customer service skills will play a key role in identifying cross-sell opportunities and delivering exceptional support to our members. By combining these competencies, you will not only enhance the member experience but also contribute to a collaborative team environment that reflects Zeal's core values.

Knowledge and skills required for the position are:

• 1-3 years of experience
• High school diploma or GED
• Excellent customer service skills
• Excellent communication skills
• Microsoft Office
• Strong analytical and research skills
• Make reasonable independent decisions and works successfully in an independent environment
• Speed, efficiency, and able to handle high stress situations

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications
• Aim to exceed established metrics for accuracy, timeliness, and completeness
• Provide prompt, efficient, detailed, customer-oriented service
• Act as an advocate for our customer; reporting and/or acting on areas for improvement
• Establish and maintain accurate records and documentation
• Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:

• Associates degree in business or an equivalent combination of education and experience.
• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
• Basic computer and MS Office proficiency.

* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401(k) match, and a fully-funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training, and conferences
• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.

Full Time / Part Time Full time

Regular / Temporary Regular

Job Exempt (Yes / No) No

Job Category Customer Service

Work Shift First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

Our Office is looking for a responsible Customer Service/Office Clerk to join our team. This is a full-time position with regular office hours.

Responsibilities:
- Answer phone calls, communication with customers
- File and maintain documents, records, and reports
- Assist with data entry and record keeping
- Manage and update company databases

• The ability to multi-task and complete project on time
• Follow up with customers and vendors
• Customer Service Skills are key. You will be speaking to customers daily, answering calls, scheduling appointments and taking accurate messages



Skills:
- Proficient in file management and organization
- Strong typing skills with attention to detail
- Excellent phone etiquette and communication skills
- Familiarity with phone systems and office equipment
- Fluently in English and Russian languages

We offer competitive pay and a supportive work environment. If you are a motivated individual, we would love to hear from you.

We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service remotely, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities:

* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Provide accurate and helpful information about products and services.
* Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members.
* Document customer interactions, issues, and resolutions in the CRM system.
* Maintain a thorough understanding of products, services, and company policies.
* Identify and escalate recurring issues or customer feedback to improve products and services.
* Assist with order processing, returns, and other customer-related tasks.
* Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.
* Stay updated on industry trends and best practices in customer support.
* Collaborate with team members to share knowledge and improve processes.
* Adhere to all company policies and procedures.

Qualifications:

* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Proven experience in customer service or a related field.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and analytical abilities.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using CRM software and other customer support tools.
* Comfortable working independently in a remote environment.
* Reliable internet connection and a suitable home office setup.
* Ability to adapt to changing priorities and handle difficult customer situations.
* Familiarity with industry-specific terminology and practices.

Skills:

* Active Listening
* Problem-Solving
* Communication (written and verbal)
* Empathy
* Time Management
* Technical Proficiency
* Conflict Resolution
* Attention to Detail
* Adaptability

Benefits:

* Competitive salary
* Health insurance
* Paid time off
* Professional development opportunities
* Remote work flexibility

We are seeking a detail-oriented and reliable Customer Service/Data Entry to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems. The ideal candidate is efficient, organized and has excellent attention to detail.

Responsibilities:

Enter data accurately into databases and systems from various source documents

Verify data for accuracy and completeness

Perform regular backups to ensure data preservation

Maintain confidentiality and security of all data

Assist with data cleanup and audits as needed

Communicate with team members to resolve any discrepancies

Requirements:

Proven experience as a data entry clerk or similar position

Fast typing skills

Proficiency in MS Office (Excel, Word) and data entry software

Strong attention to detail and organizational skills

Ability to work independently and manage time effectively

Duties and Responsibilities
• Assist the Marketplace Manager(s) with daily tasks, primarily focused on Listing products on Amazon, Creating PO's, Purchasing, etc.
• Monitor task completion
• Data entry and reporting

Qualifications and Requirements:
• Strong organizational skills and very thorough follow-through skills
• Advanced user of Amazon / Excel / Google Sheets, and quick to learn new technologies, systems, tools, etc.
• Drive and willingness to learn

Job Responsibilities:

Responsibilities:
• Requires knowledge of the overall office environment
• Answering multiple phone lines
• Receive and process customer orders via FedEx/UPS
• Processing Shipping orders
• Manage inventory stock
• Assist office staff with miscellaneous tasks
Qualifications
Knowledge, Skills & Abilities
• 2 – 3 years of related work experience preferred
• Professional Written and Verbal Communication
• Inventory Control
• Knowledge of QuickBooks (preferred)
• Attention to detail and accuracy
• Proficient computer skills (Excel, Word, etc.)
• Strong organizational skills
• Problem-solving skills
• Ability to adhere to the Company's safety policies and procedures
• Comfortable communicating and working with others in a team
EEO/AA/V/D/M/F/SO
• - Answer all incoming customer phone calls
• - Take phone orders and process invoices
• - Provide excellent customer service by answering and resolving incoming customer phone calls/inquiries
• - Maintain good customer relations by conducting daily phone calls/check-ins
• - Organize and log driver’s delivery routes


Job Requirements/Qualifications:
• - Team player who can work well with other people
• - Comfortable with handling a lot of daily phone calls
• - Excellent communication skills and pleasant speaking skills
• - High Patience with customer service
• - Excellent organizational skills and attention to detail

Position: Customer Service Associate



Job Responsibilities:
• - Answer all incoming customer phone calls
• - Take phone orders and process invoices
• - Provide excellent customer service by answering and resolving incoming customer phone calls/inquiries
• - Maintain good customer relations by conducting daily phone calls/check-ins
• - Organize and log driver’s delivery routes


Job Requirements/Qualifications:
• - Fluent in both English & Spanish is a plus
• - Team player who can work well with other people
• - Comfortable with handling a lot of daily phone calls
• - Excellent communication skills and pleasant speaking skills
• - High Patience with customer service
• - Excellent organizational skills and attention to detail

• Requires knowledge of the overall office environment
• Answering multiple phone lines
• Receive and process customer orders via FedEx/UPS
• Processing Shipping orders
• Manage inventory stock
• Assist office staff with miscellaneous tasks
Qualifications
Knowledge, Skills & Abilities
• 2 – 3 years of related work experience preferred
• Professional Written and Verbal Communication
• Inventory Control
• Knowledge of QuickBooks (preferred)
• Attention to detail and accuracy
• Proficient computer skills (Excel, Word, etc.)
• Strong organizational skills
• Problem-solving skills
• Ability to adhere to the Company's safety policies and procedures
• Comfortable communicating and working with others in a team
EEO/AA/V/D/M/F/SO

We are seeking a reliable and communicative Inbound Caller to handle incoming calls from customers and clients. The ideal candidate will be responsible for answering questions, resolving issues, and delivering excellent customer service across various departments.

• Answer incoming phone calls in a professional and timely manner
• Identify customer needs and provide accurate information or solutions
• Log call details and maintain call records using CRM software
• Escalate complex issues to the appropriate department
• Follow scripts and protocols as needed
• Provide a friendly, respectful, and solution-oriented experience for all callers

• Excellent verbal communication skills
• Strong listening and problem-solving abilities
• Ability to multitask and manage time effectively
• High-speed internet and quiet work environment (for remote roles)
• Prior customer service or call center experience is a plus
• High school diploma or equivalent required

This position is ideal for individuals who are patient, responsive, and solution-focused , and who can communicate clearly over the phone. If you enjoy helping others and can maintain professionalism under pressure, we encourage you to apply. Training will be provided, and growth opportunities are available for dedicated team members.