8 Industry Trends jobs in Coppell
Analyst - Business Analysis
Posted 13 days ago
Job Viewed
Job Description
Maximus is seeking an Analyst - Business Analysis to join our team. This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Apply strong analytical reasoning to understand end user's requirements and transform them into operational applications.
- Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across programs.
- Extract, analyze, and report data to support program activity and assist in management decision making.
- Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program's service-level agreements,)
- Work closely with operations staff to define requirements, test criteria, and identify success factors.
Additional Essential Duties and Responsibilities:
- Complete all tasks when a new Change request is received from the Department of Education. This includes but is not limited to, opening appropriate tickets, creating wording for letters, obtaining needed approvals and ensure all deadlines are met.
- Assist with tracking and trending customer requests to identify gaps in the process.
- Will be the primary trainer for all new hires as well as all refresher courses in the department. The candidate will be responsible for compiling training material and ensuring it is presented in a clear and accurate manner.
- Assist with PQA, weekly and monthly QC to identify gaps. The candidate will ensure, once a gap is identified, updates are provided to staff to make sure everyone has the correct information.
- Responsible for ensuring all KS documents are up to date with current and correct information.
- Assist with quality reviews of escalated cases for the program and work closely with management to ensure items of significance are shared timely and risks/issues are opened as warranted.
- Other duties as assigned.
Additional Requirements as per contract/client:
- FSA, Department of Education experience required
- Experience with account reconciliations
- High School Diploma or GED required
- Must reside in the U.S.
- Experience with CLASS required
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to (1) - Private work area and adequate power source
Additional Minimum Requirements (Updated):
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
60,000.00
Maximum Salary
$
70,000.00
Business Analysis Associate II - Application Security
Posted 6 days ago
Job Viewed
Job Description
As a Business Analysis Associate II- Application Security in Organizational Effectiveness & Oversight, you will play a pivotal role in driving operational efficiency and strategic initiatives and leverage your advanced understanding of data analytics and automation as you uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with organizational goals. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business.
Job responsibilities
- Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
- Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
- Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
- Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
- Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.
- Collaborate closely with domestic partners, application owners, external vendors and LOBs daily and collaborate on escalated issues; follow up with users/owners on deliverables and resolve any issues the users/owner may have.
Required qualifications, capabilities, and skills
- 3+ Years' experience conducting data analysis with a focus on uncovering patterns and providing insightful reporting
- Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture.
- Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization and ability to work independently, efficiently manage time and multiple activities, and execute responsibilities with limited direct supervision.
- Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
- Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives.
- Provide quality service to customers through continuous communication.
- Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks.
- Strong analytical and problem-solving skills to review and assess reports, data, operational situations and address issues strategically and d etail-oriented, focused, and strong organizational skills
Preferred qualifications, capabilities, and skills
- Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
- Knowledge in Alteryx, Tableau and SQL to generate, execute, review, analyze data and recommend action
- Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
- Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
- Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Market Research Manager - Technology
Posted today
Job Viewed
Job Description
At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone. AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday What you'll do We are looking for a motivated Business Intelligence expert to join the global Business Intelligence Center (BIC) team to support our Performance & Technology practices. The BIC Team provides insight and analysis through research, market and competitor intelligence, pitch support, prospect identification and account management for our industries, communities, and geographies. Our mission is to partner with our consultants in delivering insights and analysis to support in winning new business and delivering memorable results The Business Intelligence Manager is a full-time role located in Dallas, Texas, Chicago, Illinois or New York, New York and reports to a Business Intelligence Director or Business Intelligence Manager. Paid relocation is not available for this position. Provide research and pitch support to the Performance and Technology service line. Support consultant teams in identifying new business opportunities and developing compelling, insight-driven client presentations. Analyze competitor and market intelligence across the technology practices; derive insights and produce reports and presentations of findings, benchmarks, and insights. Partner closely with service line and BIC Leadership to identify the most pressing research needs. Lead the creation of insights into leading technologies across industries. Embrace and deploy AI solutions to automate business development workflows, enhance strategic decision-making, and optimize commercial outcomes Stay updated on emerging AI techniques and their applications in cyber, cloud, and cutting-edge tech transformation. Build expertise with AI platforms, research institutions, and tech partners to accelerate solution development and pilot programs. Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities. What you'll need Five (5) to Seven (7) years of professional experience with demonstrated performance in roles focused on machine learning and advanced analytics. Undergraduate degree with a concentration in data science, statistics, finance, econometrics or a related field. Masters Preferred. Hands-on experience with AI/ML platforms or tools such as OpenAI, Hugging Face, Azure ML, Vertex AI, or similar. Experience with AI model training and evaluation Track record of collaborating cross-functionally with consulting teams, technologists, and knowledge management or analytics groups. Proven familiarity with cloud technologies, digital product development, modernization trends-ideally within a commercial or advisory context. Experience supporting the development of client-ready materials, including market overviews, maturity assessments, investment theses, and research plans. Serve as a bridge between technical teams and business units, identifying opportunities for AI implementation and training teams to leverage AI tools effectively. Understanding of ethical AI principles, including bias mitigation, data privacy, and responsible use frameworks. Ability to find creative and practical solutions with a desire to innovate and improve status quo for betterment of the team. Experience working with confidential or time-sensitive information and applying judgment in ambiguous situations using sound judgment, common sense, and problem-solving ability. Ability to modify and run Python or SQL scripts to clean, analyze, and visualize datasets; comfort integrating data from APIs, web scraping tools, and cloud services. Commitment to success of team with the ability to collaborate and engage with colleagues at all levels to accomplish goals. Comfort managing multiple high-stakes projects simultaneously in a fast-paced, deadline-driven environment while assuring the quality and timely completion and delivery of projects, including prioritizing projects during peak activity times. Excellent written and verbal communication skills in English; other languages a plus. Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise. Ability to in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday. Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organization The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays. The hourly range for this role takes into account a number of factors and is between $130,00/annually. - $145,000/annually with potential eligibility for an annual discretionary bonus. AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer. #LI-KL1 #LI-Hybrid #J-18808-Ljbffr
Market Research Manager, Customer Trust Perception
Posted today
Job Viewed
Job Description
Market Research Manager, Customer Trust Perception Join to apply for the Market Research Manager, Customer Trust Perception role at Amazon Market Research Manager, Customer Trust Perception Join to apply for the Market Research Manager, Customer Trust Perception role at Amazon Description Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences? Description Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences? The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to identify opportunities for improving customer trust throughout every stage of the shopping experience. We continuously innovate in terms of research methodology and developing solutions to scale our impact. We are looking for a Customer Research Manager to join our growing team! As the Customer Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research. The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. You have expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You have end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You have proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making. Key job responsibilities Manage the end-to-end execution of a large scale tracker survey. Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management Influence partner teams across the company to take action based on research findings Manage external vendors that we work with for executing research studies Identify opportunities to simplify existing research processes and operate more nimbly Manage/prioritize research requests from business teams Participate in short term and long term strategic planning Basic Qualifications Bachelor’s degree in Business, Research, Economics, or a related field of study required 3+ years of quantitative/qualitative market research experience, including survey design and execution 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff) Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale Preferred Qualifications MBA or Master’s degree 3+ years of experience in program management, project management, roadmap planning, building processes Experience programming in Qualtrics Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.) Experience working with global cross-functional teams Experience using data visualization tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $51,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2840849 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management, Management, and Product Management Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Field Marketing & Partnerships Manager - (South Central Region) Product Marketing Manager: B2B Life Sciences, Research or Evidence Generation Irving, TX 51,900.00- 87,900.00 1 week ago Product Marketing Manager: B2B Life Sciences, Research or Evidence Generation Plano, TX 96,000.00- 143,000.00 2 weeks ago Dallas-Fort Worth Metroplex 100,000.00- 130,000.00 4 weeks ago Marketing Manager - AEG Presents Southwest Grand Prairie, TX 58,111.65- 63,000.00 6 days ago Marketing and Communications Manager (Irving, Tx) Irving, TX 102,600.00- 175,800.00 1 week ago Brand Marketing Manager - Wine Innovation Dallas, TX 121,800.00- 182,600.00 2 days ago Dallas, TX 100,000.00- 120,000.00 5 days ago Senior Market Research Manager, Customer Trust Perception Senior Manager, Regional Marketing (Mature Markets) (USA Remote) Irving, TX 157,720.00- 194,760.00 1 month ago Marketing Manager (TX/AZ/TN/WA/LA/NC/FL/MO) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Market Research Manager, Customer Trust Perception
Posted 8 days ago
Job Viewed
Job Description
Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?
The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to identify opportunities for improving customer trust throughout every stage of the shopping experience. We continuously innovate in terms of research methodology and developing solutions to scale our impact.
We are looking for a Customer Research Manager to join our growing team! As the Customer Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.
The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. You have expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You have end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You have proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.
Key job responsibilities
- Manage the end-to-end execution of a large scale tracker survey.
- Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
- Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
- Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
- Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
- Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
- Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
- Influence partner teams across the company to take action based on research findings
- Manage external vendors that we work with for executing research studies
- Identify opportunities to simplify existing research processes and operate more nimbly
- Manage/prioritize research requests from business teams
- Participate in short term and long term strategic planning
Basic Qualifications
- Bachelor's degree in Business, Research, Economics, or a related field of study required
- 3+ years of quantitative/qualitative market research experience, including survey design and execution
- 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
- Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
- Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Preferred Qualifications
- MBA or Master's degree
- 3+ years of experience in program management, project management, roadmap planning, building processes
- Experience programming in Qualtrics
- Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.)
- Experience working with global cross-functional teams
- Experience using data visualization tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Market Research Manager, Customer Trust Perception

Posted 10 days ago
Job Viewed
Job Description
Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?
The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to identify opportunities for improving customer trust throughout every stage of the shopping experience. We continuously innovate in terms of research methodology and developing solutions to scale our impact.
We are looking for a Customer Research Manager to join our growing team! As the Customer Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.
The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. You have expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You have end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You have proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.
Key job responsibilities
- Manage the end-to-end execution of a large scale tracker survey.
- Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
- Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
- Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
- Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
- Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
- Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
- Influence partner teams across the company to take action based on research findings
- Manage external vendors that we work with for executing research studies
- Identify opportunities to simplify existing research processes and operate more nimbly
- Manage/prioritize research requests from business teams
- Participate in short term and long term strategic planning
Basic Qualifications
- Bachelor's degree in Business, Research, Economics, or a related field of study required
- 3+ years of quantitative/qualitative market research experience, including survey design and execution
- 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
- Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
- Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Preferred Qualifications
- MBA or Master's degree
- 3+ years of experience in program management, project management, roadmap planning, building processes
- Experience programming in Qualtrics
- Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.)
- Experience working with global cross-functional teams
- Experience using data visualization tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Senior Market Research Manager, Customer Trust Perception
Posted today
Job Viewed
Job Description
Senior Market Research Manager, Customer Trust Perception Join to apply for the Senior Market Research Manager, Customer Trust Perception role at Amazon Senior Market Research Manager, Customer Trust Perception Join to apply for the Senior Market Research Manager, Customer Trust Perception role at Amazon Get AI-powered advice on this job and more exclusive features. Description Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences? Description Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences? The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience. We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer Research Manager, you will own the design and execution of research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research. Key job responsibilities Manage the end-to-end execution of a large scale tracker survey. Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management Influence partner teams across the company to take action based on research findings Manage external vendors that we work with for executing research studies Identify opportunities to simplify existing research processes and operate more nimbly Manage/prioritize research requests from business teams Participate in short term and long term strategic planning A day in the life The Senior Customer Research Manager uses their endless curiosity and passion for understanding customer perceptions and behaviors. You use your expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You use your end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You use your proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You use your creative problem-solver skills to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making. Basic Qualifications 7+ years of quantitative/qualitative market research experience, including survey design and execution 7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff) Proficiency in Excel Experience programming in Qualtrics Experience working in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale Preferred Qualifications MBA or Master’s degree 6+ years of experience in program management, project management, roadmap planning, building processes Strong proficiency programming in Qualtrics Experience launching and developing new business programs Experience working with global cross-functional teams SQL experience Experience using data visualization tools Strong oral and written communication skills Demonstrated ability to work independently and autonomously Strategic thinker with the ability to see/understand the big picture Detail oriented Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2983882 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Marketing and Sales Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Get notified about new Senior Market Research Manager jobs in Dallas, TX . 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Senior Market Research Manager, Customer Trust Perception

Posted 10 days ago
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Job Description
Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?
The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience.
We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer Research Manager, you will own the design and execution of research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.
Key job responsibilities
- Manage the end-to-end execution of a large scale tracker survey.
- Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
- Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
- Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
- Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
- Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
- Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
- Influence partner teams across the company to take action based on research findings
- Manage external vendors that we work with for executing research studies
- Identify opportunities to simplify existing research processes and operate more nimbly
- Manage/prioritize research requests from business teams
- Participate in short term and long term strategic planning
A day in the life
The Senior Customer Research Manager uses their endless curiosity and passion for understanding customer perceptions and behaviors. You use your expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You use your end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You use your proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You use your creative problem-solver skills to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.
Basic Qualifications
- 7+ years of quantitative/qualitative market research experience, including survey design and execution
- 7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
- Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
- Proficiency in Excel
- Experience programming in Qualtrics
- Experience working in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Preferred Qualifications
- MBA or Master's degree
- 6+ years of experience in program management, project management, roadmap planning, building processes
- Strong proficiency programming in Qualtrics
- Experience launching and developing new business programs
- Experience working with global cross-functional teams
- SQL experience
- Experience using data visualization tools
- Strong oral and written communication skills
- Demonstrated ability to work independently and autonomously
- Strategic thinker with the ability to see/understand the big picture
- Detail oriented
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.