Architect- Network Engineering

37501 Memphis, Tennessee Autozone

Posted 14 days ago

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Job Description

Permanent
Job Description

This position is architecturally focused on design, engineering and deployment as well as providing tier 4 support for Enterprise/ Cloud Networking related software, hardware, applications, databases, and tools. This may include applying domain knowledge and using technical skills to support customers, resolve problems, provide training as required, functional/technical requirements, documentation, estimation, planning, and project management.

Responsibilities

  • Provide architectural roadmaps for business capability enhancements as well as for growth for the network engineering domain.
  • Regularly deploys, maintains, upgrades, and supports existing Enterprise/ Cloud Networking and related systems to ensure operational stability for business groups.
  • Elicits functional requirements and documents for use by the application development team, the architecture team, and other operational teams.
  • Implements hardware and software changes based on new and existing system requirements.
  • Implement system health monitoring tools and monitors network/ cloud hardware and software systems to ensure that established SLAs are met.
  • Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
  • Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
  • Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects.
  • Assist with hardware procurement following our internal processes.
  • Trains overall team in functional areas, business process, architectural design, roadmaps, etc.

Qualifications

  • Minimum of 15 years of network engineering and 3-5 years with focus on cloud network engineering experience required. (GCP experience is highly desirable)
  • Bachelor's degree in Computer Science or related field preferred
  • Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required
  • Google Network certification is a big plus
  • Experience with multi-cloud and hybrid data center technologies
  • Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable
  • Expertise of Cisco Viptela SD-WAN
  • Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS
  • Experience with network management systems such as Solarwinds, NetQoS
  • Hands-on experience configuring, deploying, and maintaining Cisco-based networks
  • Requires at least five years' relevant experience based on consistently demonstrated capabilities.
  • CCNP/CCIE preferred
  • Solid problem solving, relevant domain and analytical skills.
  • Ability to communicate effectively with peers as well as executive leadership.
  • Expertise in multiple technical areas.
  • Functional/technical requirements gathering and design documentation.
  • Medium-sized project management - estimating, planning, controlling, and execution.

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Apply Now

Engineering & Networks - Deployment Network Engineer

37544 Memphis, Tennessee eTeam

Posted 3 days ago

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Job Description

Title: Network Engineer
Location: Memphis, TN Onsite
Duration: 12 Months


Key Responsibilities:
Design, configure, and implement network solutions based on business requirements and technical specifications.
Deploy routers, switches, wireless controllers, and other network equipment.
Ensure smooth migration from legacy systems to new infrastructure with minimal downtime.
Coordinate with cross-functional teams during implementation phases to manage timelines and dependencies.
Perform network testing and validation to ensure compliance with performance and security standards.
Maintain detailed documentation of network architecture, configuration, and deployment processes.
Troubleshoot complex network issues during and after implementation.
Ensure all network deployments adhere to company policies and industry best practices.
Provide training and handoff to network operations teams post-deployment.

Required Skills:
Routing & Switching
SDWAN
VRFs

Nice-to-have skills:
Understanding of Cisco ACI
IPSec VPN
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Technical Support Specialist

37544 Memphis, Tennessee Russell Tobin

Posted today

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Job Description

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 7–4, 8–5, or 9–6 CST

Description:

  • The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
  • A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate's degree in computer related field or equivalent training required
  • 0-2 years experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

  • 8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.
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Technical Support Specialist (Memphis)

37544 Memphis, Tennessee Russell Tobin

Posted 1 day ago

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Job Description

part time

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 74, 85, or 96 CST

Description:

  • The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
  • A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate's degree in computer related field or equivalent training required
  • 0-2 years experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage ones time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

  • 85 CST for approximately a month. After training, the schedule can be 74, 85, or 96 CST, depending.
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Treasury Management Technical Support II- Customer Support

38111 Memphis, Tennessee First Horizon Bank

Posted 15 days ago

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Job Description

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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Information Technology Project Manager

37544 Memphis, Tennessee Motion Recruitment

Posted today

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Job Description

One of the leading providers of best-in-class information technology services and solutions is looking for a Data Center Project Manager to join their onsite Memphis, TN team!


Our client is seeking a highly experienced Technical Project Manager to lead complex, large-scale data center initiatives in partnership. The ideal candidate will bring over 10 years of project management experience, with strong expertise in data center environments and a proven ability to drive projects across technical teams. This individual will bridge the gap between technical subject matter experts and executive stakeholders, ensuring projects are delivered on time, within scope, and aligned with organizational objectives.


Contract Duration: 6-Month Contract-to-Hire Opportunity



Required Skills & Experience

  • 10+ years of experience in project management, with significant exposure to data center or infrastructure environments.
  • Strong understanding of technical concepts within data centers (e.g., networking, compute, storage, hardware lifecycle, AI infrastructure).
  • PMP certification (required).
  • Experience managing Agile projects and working with Agile teams.


What You Will Be Doing

Daily Responsibilities

  • Lead end-to-end project management for data center initiatives, from planning and execution through delivery and post-implementation review.
  • Coordinate cross-functional teams, including engineering, operations, and vendor partners, to ensure seamless execution of deliverables.
  • Understand technical concepts at a deep enough level to communicate effectively with engineers (e.g., networking, servers, storage, power, cooling) without needing to perform hands-on configuration.
  • Manage project schedules, budgets, risks, and dependencies, providing regular updates to stakeholders.
  • Apply Agile methodologies to foster collaboration, adaptability, and iterative progress across technical workstreams.



You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan


Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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Information Technology Operations Analyst

38083 Millington, Tennessee CEVA Logistics

Posted today

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Job Description

YOUR ROLE


We are seeking a highly motivated, customer focused person with very good verbal and written communication skills. Candidate should have extensive experience in development and enhancement of huge and complex applications in supply chain domain. Candidate should have experience in understanding of functional and operational processes in areas of Supply Chain Management, Logistics, and eCommerce. Should have the ability to quickly understand the business processes and the business needs and convert these into use cases or feature documents that correctly reflect the understanding.

We are looking for a person who is self-driven and loves to take on challenges and can keep pace with the changes in the enterprise application landscape. You would be needed to understand the changes in operations process and be able to recognize and propose IT implementation during your business discussions. Candidate should have the ability to envisage a business problem and convert it into a systemic solution that the development team can implement.

WHAT ARE YOU GOING TO DO?


· Review and understand all existing business and operational processes for the Warehouse Management and ERP applications and work with business owners / operations team to identify opportunities for improvement and design solutions

· Learn the current production support processes on various application issues and modify the same to improve the resolution process and efficiency

· Be production support team on analysis and resolution of production incidents

· Participate in functional and integration testing of assigned projects

· Gather customer requirements, and turn these into well-defined product requirements and specifications

· Partner closely with the development team to help determine the best technical implementation methods as well as execution schedule

· Work with cross-functional stakeholders to align teams around the application vision. Maintain and track cross application feature lists.

· Critical thinker to be able to troubleshoot issues and provide solutions, recommendations to peers and management

· Create documentation as needed to transition knowledge to end users and support staff

· Provide go-live support and facilitate knowledge transition to support team

· Expand business process knowledge through participation in related user groups and share the insights with the development team

· Work closely with vendor teams and ensure mature and fair interactions with their team members

WHAT ARE WE LOOKING FOR?


Education and Experience:



· Bachelor’s degree in computer science, Engineering, or related Science and Math discipline with an IT emphasis is required.


· A minimum of 5 years of Business Analyst / Product Manager / Product Owner experience, in either of Asset Management, Supply Chain Management or eCommerce and Order Fulfillment areas.


· 3+ years of business analyst or relevant work experience


· 1+ years professional experience working in the Supply Chain Management, Warehouse Management, and Order Fulfillment domains.


· Demonstrated ability to quickly grasp complex workflows, business/operations processes.


· Responsible for requirement gathering, documentation, and testing of the application enhancements.


· Strong analytical skills

· Hands on knowledge of SQL is must.

· Understanding of IIS, Web Services, Windows services, Job scheduling, Unix commands

· Ability to simplify the complex and build consensus

· Excellent written and oral communication skills to communicate across senior executives and cross functional team members

· Experience with waterfall methodology

· Experience in working with designing tools like Visio and change management tools like JIRA

· Preferably a candidate with technical/development background transitioned to functional role

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AutoZone 2026 Summer Internship - Information Technology

38111 Memphis, Tennessee AutoZone, Inc.

Posted 14 days ago

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Job Description

**Job Description**
AutoZone's Internship Program is designed to give students a challenging, hands-on experience in the corporate retail industry.
What our Top 100 Internship Program Offers:
- 10-Week Paid & Full-Time Summer Internship between June - August 2026
- Valuable Work Experience
- Cross-functional Job Shadowing
- 1-on-1 Mentorship Program
- Professional and Personal Development Workshops
- Networking and Community Service Events
**Responsibilities**
Do you have a passion for technology and a desire to drive innovation in a dynamic organization? AutoZone is seeking a tech-savvy and motivated IT Intern to join our team for the Summer of 2026. In this role, you will work on exciting technology initiatives, contribute to system enhancements, and collaborate with cross-functional teams to ensure seamless IT operations. Your contributions will help power the technology that keeps AutoZone running efficiently.
Throughout your internship, you will collaborate in teams and manage your own sprints, working closely with AutoZoner support teams. This hands-on experience will ensure your success and provide you with tangible results by the end of your internship.
**Qualifications**
+ Must be a current rising Junior, Senior or Graduate student enrolled into a college or university at the time of Summer 2026 Internship Program (June 1, 2026 - August 7, 2026); _Those graduating before June 1, 2026 are not eligible for the internship_
+ Must be able to live in Memphis for a minimum of two months during Summer 2026; _Relocation support is provided for non-local students. Non-local students are defined as those who do not have family housing options in Memphis or whose educational institution is not located in Memphis_
+ Due to multiple internship opportunities, please apply to no more than two positions that best match your background and experience
+ **Applications for the Summer 2026 Internship will close on Friday, December 5, 2025**
**Majors We are Searching for:**
+ Computer Science
+ Computer Engineering
+ Management of Information Systems (MIS)
+ You should be educated in technical languages like Python, JavaScript, and Java with experience in using SCM tools like Gitlab, GetHub and Jira in order to be successful.
**About Autozone**
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
**Benefits at AutoZone**
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
**All AutoZoners (Full-Time and Part-Time):**
+ Competitive pay
+ Unrivaled company culture
+ Medical, dental and vision plans
+ Exclusive discounts and perks, including an AutoZone in-store discount
+ 401(k) with company match and Stock Purchase Plan
+ AutoZoners Living Well Program for free mental health support
+ Opportunities for career growth
**Additional Benefits for Full-Time AutoZoners:**
+ Paid time off
+ Life, and short- and long-term disability insurance options
+ Health Savings and Flexible Spending Accounts with wellness rewards
+ Tuition reimbursement
Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
**Online Application:**
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
**Job Identification** 14395
**Job Schedule** Part time
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Autozone 2026 Summer Internship - Information Technology

37501 Memphis, Tennessee Autozone

Posted 17 days ago

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Job Description

Permanent
Job Description


AutoZone's Internship Program is designed to give students a challenging, hands-on experience in the corporate retail industry.




What our Top 100 Internship Program Offers:

• 10-Week Paid & Full-Time Summer Internship between June - August 2026

• Valuable Work Experience

• Cross-functional Job Shadowing

• 1-on-1 Mentorship Program

• Professional and Personal Development Workshops

• Networking and Community Service Events

Responsibilities

Do you have a passion for technology and a desire to drive innovation in a dynamic organization? AutoZone is seeking a tech-savvy and motivated IT Intern to join our team for the Summer of 2026. In this role, you will work on exciting technology initiatives, contribute to system enhancements, and collaborate with cross-functional teams to ensure seamless IT operations. Your contributions will help power the technology that keeps AutoZone running efficiently.

Throughout your internship, you will collaborate in teams and manage your own sprints, working closely with AutoZoner support teams. This hands-on experience will ensure your success and provide you with tangible results by the end of your internship.

Qualifications

  • Must be a current rising Junior, Senior or Graduate student enrolled into a college or university at the time of Summer 2026 Internship Program (June 1, 2026 - August 7, 2026); Those graduating before June 1, 2026 are not eligible for the internship
  • Must be able to live in Memphis for a minimum of two months during Summer 2026; Relocation support is provided for non-local students. Non-local students are defined as those who do not have family housing options in Memphis or whose educational institution is not located in Memphis
  • Due to multiple internship opportunities, please apply to no more than two positions that best match your background and experience
  • Applications for the Summer 2026 Internship will close on Friday, December 5, 2025

Majors We are Searching for:
  • Computer Science
  • Computer Engineering
  • Management of Information Systems (MIS)
  • You should be educated in technical languages like Python, JavaScript, and Java with experience in using SCM tools like Gitlab, GetHub and Jira in order to be successful.

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Apply Now

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

38111 Memphis, Tennessee EY

Posted 1 day ago

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Job Description

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
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