88 IT Professionals jobs in Garland

• Communicate with customers via phone, email, and video to troubleshoot and resolve product questions or technical issues, delivering a positive BenQ experience every time
• Manage return requests (RMAs) accurately and guide customers step-by-step through the return process, ensuring it's efficient and stress-free
• Maintain ongoing communication with customers during issue resolution-respond promptly, address all concerns thoroughly, and build long-term trust
• Efficiently handle support cases from start to finish, including opening/closing procedures, processing sales orders, and ensuring accurate data entry for each case
• Keep comprehensive records of all customer interactions and follow-ups to provide consistent, personalized support
• Educate customers about BenQ's full range of products and services, making tailored recommendations that match their needs and interests
• Clearly and quickly share essential support information with customers to prevent misunderstandings and build confidence in our brand
• Interact with customers online, maintaining a professional, brand-aligned voice in every response, recognizing that each interaction shapes public perception of BenQ
• Collaborate with marketing, sales, and product teams to stay up-to-date on the latest products, promotions, and key messages, ensuring customers always get current and accurate information
• Bring a willingness to learn-no need to be an expert on day one. On-the-job training will help you develop expertise in BenQ monitors, projectors, and gaming gear

• 1-2 years of experience in technical support, help desk, or a customer service role involving troubleshooting technology or electronics
• Quick problem-solving skills: able to listen, diagnose issues, and guide customers to effective solutions with a positive attitude
• Comfortable using computers and learning new support tools quickly
• Bilingual in French or Spanish (a plus, but not required)
• Familiar with both Windows and Mac OS (a plus, but not required)
• Interest or experience in photography is a bonus
• Thrives in a collaborative team culture, is motivated to grow with BenQ, and contributes to a positive work environment

• Full Time; (Monday-Friday) (8:30 AM - 5:30 PM)
• Office-Based

• Provide technical assistance and support for incoming queries via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network-related issues for users.
• Guide users through step-by-step solutions and technical procedures.

Description

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• This Technical Support Specialist II would be supporting our MSI Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
• This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment.The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
• They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
• The technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.

• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred
• Must be able to pass on onsite Technical Asessment

• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Strong working knowledge of various WIFI technologies and practices.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Experience with writing PowerShell Scripts.
• One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.
• Service Now
• Bomgar
• Windows
• Work experience in a public safety environment desired

• Technical Support

• Recruiter
• Email
• Phone
• Himanshu Singh

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support for an opportunity in Plano, TX.

Position Title: Field Technical Support

Location: Plano, TX

Anticipated Start Date: 4th - July - 2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 months contract to permanent

Job Type: (FULL TIME (>%3D40 HRS WEEKLY), (CONTRACT), (Onsite)
Pay Range: $25.00/hr - $27.00/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description:
Essential Job Functions:
* Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
* Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
* Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
* Documents all pertinent user information and the nature of problem reported with accuracy.
* Records all inventory transactions accurately to maintain service and inventory part accuracy.
* Assists in investigating and resolving complex installations and maintenance matters.
* Instructs customers in the operation and maintenance of systems and equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analysis on system issue trends and solutions.

Basic Qualifications:
* High school diploma or G.E.D.
* Five or more years of field support experience.
* Experience working with corporate hardware, software and equipment.
* Able to lift 45 pounds.
* Able to work in the USA.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 239874 when responding to this ad.

• Offers technical support to company employees through phone and email systems to solve general technical problems through a ticketing system.
• Creates, maintains and terminates user accounts within Active Directory, Google Apps, CommandLink, DocStar and other business systems.
• Troubleshoots and resolves network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
• Configures and ships equipment for new users, or for users due for an upgrade.
• Terminates users, removes and backs up local data, and ensures that equipment is returned or reassigned.
• Maintains the IT inventory system.
• Provides on-site and remote support for the company's technology equipment, including but not limited to: laptops, desktops, monitors, docking stations, network printers, copiers, scanners, VOIP phones, postage machines and projectors.
• Supports software applications including, but not limited to: Windows, Google Apps, RFMS, DocStar, Google Chrome, Internet Explorer, Microsoft Office, Adobe, Remote Desktop, internal applications and mobile devices (Apple, Android).
• Collaborates within the IT team, as well as with company leaders on special projects.
• Provides emergency support during an on-call schedule covering weekends and weekday evenings.
• Establishes and maintains positive working relationships with employees across the organization, departments, and locations. Functions as an effective member of the IT team, assisting co- workers as needed and learning from colleagues and supervisors.
• Supports the goals of the IT department. Participates in special assignments and activities as required or approved; demonstrates initiative in the interest of the organization.
• Upholds the values and culture of the company. Demonstrates professionalism and integrity and conducts oneself in a manner that reflects favorably on the organization.
• Maintains confidentiality of company information and follows procedures for any disclosure.
• Adheres to all applicable state insurance regulation requirements and other applicable laws, regulations, and standards.
• Other duties as assigned by management.

• 1-3 years of recent help desk experience
• Minimum - 2-year degree in a technical area of study, OR a completed certification in Microsoft or Comp TIA.
• 2 years of PC hardware support experience
• Intermediate knowledge of Windows 10, including the Windows registry
• Intermediate knowledge of Google Apps Suite and Microsoft Office
• Experience in implementing and maintaining imaging solutions
• Excellent interpersonal, customer support and problem solving skills
• Prior experience working in a team environment

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

OPENGOV & Customer Support

Providing special opportunities for
• Career Launches
• Fresh Starts
• Dream Chasers

"Success is not just about the destination, but the person you become along the way."

YES, at OpenGov we are aspirational. We believe in our continuous future and longevity to powering more effective and accountable government. We embrace the discomfort of growth, create opportunity in the market, and believe our individualistic potential as well as our customer's potential is limitless. We have accomplished feats never thought possible and our successes have been born from our big and growing aspirations.

OpenGov is the game-changing, cloud-based software company on a mission to revolutionize antiquated and disjointed government operations. The work we do is meaningful and makes an impact on the communities we live in! We're not your average company. We are setting the new benchmark for customer value and delight and are a vibrant and dynamic team of trailblazers, dedicated to empowering the public sector with cutting-edge solutions. Our modern approach transforms the way governments work, making them more efficient, transparent, and engaging for individuals like you.

As part of our Customer Support team, you won't just be achieving targets and helping customers - you'll be part of a team that's shattering records, acting as a trusted advisor, and empowering our customers to make change. In the past year, we've achieved record-breaking numbers, consistently exceeding our performance goals across the board. By joining us, you'll be part of a company that isn't just succeeding - it's thriving. Be at the forefront of our one-of-a-kind mission.
• Are you ready to take action and make a "buzz"? Maybe this is your calling
• Are you interested in purpose-driven ventures that drive real change on a big scale? Maybe this is your stage.
• Do you value perspective, authenticity, a fun team, and receptive and approachable coaches? Maybe this is just your joyful road to financial happiness and lifelong learning.
• Are you interested in becoming the best version of yourself and achieving that potential you may have never seen possible? Find it here.
• Do you want to utilize your tech-savvy abilities, feel valued for your understanding of it and how it works, and help people all at the same time? We do too.

We have all the tools and insights to enable your success, including a best-in-class Center of Excellence that is set up to launch careers.

Come join us and help "raise the bar"!

Job Summary:

The OpenGov Support Center utilizes a POD system to provide software support to our customers. Each POD is a specialized team of Subject Matter Experts (SME) for an OpenGov product. Each product contains a number of modules all requiring extensive knowledge as well as how to apply workflow concepts for multiple customer use cases including specific terminology for that field.

The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. New case management is distributed to the team members in each POD utilizing Skill Based Routing. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.

Responsibilities:

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
• Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
• Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
• Perform research across various tools to determine if the incident is a known issue or defect.
• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
• Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
• Contribute to the existing knowledge base to support customer self-service and training.
• Participate in scheduled training sessions to learn internal and proprietary technologies.

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal, written and verbal communication skills required.
• Strong technical aptitude to problem solve and understand complicated problem statements required.
• Proficiency with documenting cases by triaging, responding, troubleshooting and resolving required.
• Excellent organizational, time-management, and prioritization skills required.
• Ability to collaborate and thrive within a team environment required.
• Ability to learn new technologies and concepts quickly required.
• Ability to handle multiple competing priorities required.
• Must be able to work specific shifts to provide support during business hours required.
• Participate in rotating on-call after business hours support required.
• Experience working with government (state or local) customers or agencies preferred.

• Comprehensive healthcare options for individuals and families.
• Flexible vacation policy and paid company holidays
• 401(k) with company match (USA only)
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches