70 IT Professionals jobs in Garland

Oxford Solutions has an opening with our client for a Technical Support Representative. This is contract to start with potential for direct hire. Hybrid schedule (3 days onsite/2 days remote). Schedule: Mon, Tues, Sat, Sun - 7 am - 3:30 CST. Looking Technical Support, Technical, Support, Representative, Technology, Staffing

Job Description

Small IT shop searching for a high-performing individual to join our team. Responsibilities are wide-ranging. This candidate will continue to learn, practice time management, and assist in every task necessary to maintain computer systems and networks.  While this is an entry-level position, growth in our organization is dependent on the individual and their efforts to help grow our business in new directions.

$35,000 - $40,000 yearly

• Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc.
• Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly

• Improve your personal skill sets through employee development programs
• Be responsible for your own time management and reporting
• Assist technicians with a wide variety of projects: running cable, building computers, programming, and working with online accounts
• Work with clients in a ‘help desk’ type environment

• Experience with Windows, Mac, and Linux computer operating systems
• Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required
• Top-notch customer service skills and driven to make our business succeed
• Able to create databases and utilize Excel spreadsheets at an advanced level

• Strong work ethic and sound character
• Attention to detail and consistency
• Customer service-oriented
• Self-starter and self-motivated
• Technology savvy; basic computer skills and knowledge of Microsoft 365 Apps
• Knowledge and experience with Microsoft Access is a plus
• High School Diploma
• Trade School Degree preferred, but not required to apply
• This is an entry-level position with a wide range of growth opportunities based on the desire of the applicant

ITdependable, LLC has been in business since 2020. We are a small, but growing consulting firm. Our team members have over 40 years of combined experience in the IT field. We are customer service oriented and currently have a wide scope of services. We believe in a down to earth approach to IT support that combines expertise, customer care, and personalized support for our clients. We are transitioning to grow other parts of our business.

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.

In this role, you will:

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems
• Ensure standardization of End User Services to align the EUS catalogue of services globally

QUALIFICATIONS

• At

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Manager I, Technical Support will provide direct supervision and guidance to a team of technical support professionals, ensuring efficient and effective resolution of customer issues. The Manager I, Technical Support will be part of a leadership team in the Support Center of Excellence, fostering a culture of accountability, collaboration, and innovation in alignment with the OpenGov mission of "Powering more effective and accountable government."

This role focuses on maintaining operational efficiency, meeting established service level agreements (SLAs), and fostering a collaborative team environment. The Manager I, Technical Support will work on issues requiring analysis of data and situations that require solid judgment, balancing multiple tasks and priorities.

• Work in office in our Center of Excellence

• Utilize new tools (such as AI) to support our customers effectively at scale.

• Provide direct supervision to technical support specialists, analysts, and engineers, ensuring adherence to established processes and procedures.

• Manage day-to-day operations of the technical support team, ensuring timely and accurate resolution of customer inquiries via phone, chat, web, and email.

• Act as a guide to the team, providing technical guidance and support, and stepping in to resolve complex issues as needed.

• Monitor team performance against established KPIs, including case resolution time, customer satisfaction (CSAT), and SLA adherence. Look for the "why" behind the stats to recommend adjustments where needed.

• Utilize the service management system (e.g., Salesforce Service Cloud) for case management, ensuring accurate and timely updates.

• Implement and maintain routine operational plans, ensuring alignment with functional goals and objectives.

• Analyze data and situations to identify trends and areas for improvement in support processes.

• Manage moderate-sized projects or team initiatives with moderate complexity, balancing multiple tasks and priorities.

• Influence team strategies and operational improvements, contributing to the development and performance of team members.

• Mentor and develop team members, providing coaching and feedback to enhance their technical and customer service skills. This includes technical and product training for the team and regular performance management.

• Foster a collaborative team environment, ensuring team objectives are met.

• Conduct presentations of technical information concerning specific projects or programs to team members and peers.

• Works on issues requiring the analysis of data and situations that require solid judgment.

• Meets targets typically against a monthly plan.

• Gains cooperation of others.

• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to escalate and resolve complex technical issues, ensuring a seamless customer experience.

• Drive initiatives to enhance self-service support, automation, and knowledge sharing, ensuring scalability and efficiency.

• Develop structured mentorship and career development opportunities for team members, fostering a pipeline of future technical leaders.

• Has a working knowledge of the product functionality of all suites under their purview and can fill in for team members when they are out.

• Bachelor's degree or equivalent experience preferred.

• 2+ years of experience in a technical support role

• Solid understanding of technical support best practices and tools.

• Proven technical acumen in troubleshooting complex software issues and problem-solving required

• Proficiency with a Service Management System (Salesforce Service Cloud, ZenDesk, Service Now, etc.) required

• Aptitude for mastering new software applications and tools required

• Ability to analyze data and identify trends.

• Strong problem-solving and decision-making skills.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Experience with knowledge management systems is a plus.

• Experience with JIRA and Kanban boards is a plus.

• Experience with ITIL best practices is a plus.

• Experience with incident Management, Problem Management, Change Management, and Release Management

• Excellent organizational, time-management, and prioritization skills required

• Ability to train and mentor team members.

• Ability to collaborate and thrive within a team environment required

• Ability to handle multiple competing priorities required

• Ability to lead and influence at all levels required

• Ability to handle high-pressure situations and de-escalate sensitive customer situations required

• Experience working with government (state or local) customers preferred

$78k - $0k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches

Compensation Range: 78K - 80K

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Manager I, Technical Support will provide direct supervision and guidance to a team of technical support professionals, ensuring efficient and effective resolution of customer issues. The Manager I, Technical Support will be part of a leadership team in the Support Center of Excellence, fostering a culture of accountability, collaboration, and innovation in alignment with the OpenGov mission of "Powering more effective and accountable government."

This role focuses on maintaining operational efficiency, meeting established service level agreements (SLAs), and fostering a collaborative team environment. The Manager I, Technical Support will work on issues requiring analysis of data and situations that require solid judgment, balancing multiple tasks and priorities.

• Work in office in our Center of Excellence

• Utilize new tools (such as AI) to support our customers effectively at scale.

• Provide direct supervision to technical support specialists, analysts, and engineers, ensuring adherence to established processes and procedures.

• Manage day-to-day operations of the technical support team, ensuring timely and accurate resolution of customer inquiries via phone, chat, web, and email.

• Act as a guide to the team, providing technical guidance and support, and stepping in to resolve complex issues as needed.

• Monitor team performance against established KPIs, including case resolution time, customer satisfaction (CSAT), and SLA adherence. Look for the "why" behind the stats to recommend adjustments where needed.

• Utilize the service management system (e.g., Salesforce Service Cloud) for case management, ensuring accurate and timely updates.

• Implement and maintain routine operational plans, ensuring alignment with functional goals and objectives.

• Analyze data and situations to identify trends and areas for improvement in support processes.

• Manage moderate-sized projects or team initiatives with moderate complexity, balancing multiple tasks and priorities.

• Influence team strategies and operational improvements, contributing to the development and performance of team members.

• Mentor and develop team members, providing coaching and feedback to enhance their technical and customer service skills. This includes technical and product training for the team and regular performance management.

• Foster a collaborative team environment, ensuring team objectives are met.

• Conduct presentations of technical information concerning specific projects or programs to team members and peers.

• Works on issues requiring the analysis of data and situations that require solid judgment.

• Meets targets typically against a monthly plan.

• Gains cooperation of others.

• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to escalate and resolve complex technical issues, ensuring a seamless customer experience.

• Drive initiatives to enhance self-service support, automation, and knowledge sharing, ensuring scalability and efficiency.

• Develop structured mentorship and career development opportunities for team members, fostering a pipeline of future technical leaders.

• Has a working knowledge of the product functionality of all suites under their purview and can fill in for team members when they are out.

• Bachelor's degree or equivalent experience preferred.

• 2+ years of experience in a technical support role

• Solid understanding of technical support best practices and tools.

• Proven technical acumen in troubleshooting complex software issues and problem-solving required

• Proficiency with a Service Management System (Salesforce Service Cloud, ZenDesk, Service Now, etc.) required

• Aptitude for mastering new software applications and tools required

• Ability to analyze data and identify trends.

• Strong problem-solving and decision-making skills.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Experience with knowledge management systems is a plus.

• Experience with JIRA and Kanban boards is a plus.

• Experience with ITIL best practices is a plus.

• Experience with incident Management, Problem Management, Change Management, and Release Management

• Excellent organizational, time-management, and prioritization skills required

• Ability to train and mentor team members.

• Ability to collaborate and thrive within a team environment required

• Ability to handle multiple competing priorities required

• Ability to lead and influence at all levels required

• Ability to handle high-pressure situations and de-escalate sensitive customer situations required

• Experience working with government (state or local) customers preferred

$78k - $0k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches

Compensation Range: 78K - 80K

POSITION OVERVIEW

TECHNICAL SUPPORT REPRESENTATIVE (PART-TIME)

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner

• Ensure first call resolution through problems solving and effective call handling

• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

• Accurately document and process customer claims in appropriate systems

• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

• Comply with requirements surrounding confidential information and personal information

• Escalate customer issues to the appropriate staff and managerial for resolution as needed

• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem-solving, and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused, and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off:Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

• Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings:Secure your future with retirement savings programs, where available.

• Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance:Access life insurance options to safeguard your loved ones.

• Supplemental Insurance:Accident and critical illness insurance

• Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training:Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID

Updated Date7/29/2025

Departmentz_Advertised on Talentify

ScheduleDay, Evening & Weekend Shifts | M-F, S

BonusYes

Wage Description$13.10 - $17.25/Hr. | Bonus & Benefits

EducationHigh School Diploma/GED

Min. Years Experience0

Company/BrandMCI

Location : LocationUS-TX-Dallas

Career LevelEntry-Level

Employment TypeFull-Time

Reports ToSupervisor

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.