81 IT Support Specialist jobs in Carteret

LaSante Health Center is seeking a full-time Peer Support Specialist to provide guidance and encouragement to youth and adults with mental health needs. The ideal candidate will use their lived experience and peer training to help individuals build coping skills, navigate systems of care, and work toward recovery and personal goals.

Responsibilities:

• Offer peer support and promote self-advocacy among youth and adults

• Assist individuals in connecting with community resources and services

• Collaborate with providers, families, and care teams to support comprehensive care

• Encourage recovery, resiliency, and empowerment through peer mentorship

• Document services in accordance with program standards

• Complete additional tasks as directed by supervisor

Qualifications:

• High school diploma or equivalent required

• Eligibility for New York State Youth Peer Advocate or Certified Peer Specialist certification (training and credentialing support available for qualified candidates)

• Lived experience with mental health, recovery, or system involvement strongly encouraged

• Strong communication and teamwork skills

• Ability to engage, motivate, and support both youth and adults

• Bilingual English/Spanish preferred

Barnes & Noble is the world's largest retail bookseller and the leading retailer of content, digital media, and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web's premier e-commerce sites, . Our Nook Digital business offers a lineup of popular NOOK tablets and eReaders and an expansive collection of digital reading content through the NOOK store. We're proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at . As a Customer Support Specialist, you will thrive in a call center environment, providing exceptional service and support across various lines of business, including B& website, Barnes & Noble Membership Program, NOOK (Barnes & Noble's branded e-reader), Retail Stores, and other business areas. Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat, troubleshooting issues utilizing various systems, and logging into relevant information. Your goal will be to enhance the overall customer experience through effective problem-solving and clear communication.

Promptly resolve inquiries from customers, members, and stores via phone, email, or chat. Provide accurate, valid, and complete information by effectively utilizing appropriate tools and resources. Listen to customer concerns and complaints, identifying the root causes of issues. Work in one or multiple queues and/or skill sets. Deliver appropriate solutions and alternatives within set time frames, ensuring follow-up for resolution. Complete all follow-up work related to customer orders and open incidents. Handle special assignments as needed. Work with other departments as needed to follow up on issues and enhance customer experience. Actively participate in department meetings, providing feedback to enhance new programs. Support additional duties as necessary in high volume or promotional periods. Adhere to work standards set by the department head, manager, and/or supervisor. Escalate issues judiciously when they deviate from the norm. Adhere to work schedule as set by the needs of the contact center. Handle escalated customer contacts after receiving specialized training, ensuring timely and effective resolution of complex issues.

2-3 years Customer Service Experience. Technologically astute Excellent Microsoft Office Suite skills required Excellent written and verbal communication skills Ability to manage multiple projects simultaneously with attention to detail Ability to analyze customer situations and provide solutions Troubleshooting, reporting, and logical thinking skills Organizational and teamwork skills required Ability to organize, plan, and prioritize workload and follow up Communicate effectively, collaboratively, and comfortably with all.

Expected Behaviors

Cooperative in supporting new policies, plans, and procedures. Act as a positive representative of the company. Assertive yet empathetic, demonstrating active listening skills. Enforce company policies while maintaining a positive atmosphere. Communicate with credibility and confidence. Accepting feedback and eager to learn and grow. Cultivate a deep knowledge of books and the industry. Prioritize customer experience above all else. Understand financial factors and support business results. Enjoy working with people and value them. Stay organized and manage time efficiently. Adapt well to a dynamic and changing work environment. Shift gears quickly, prioritize, and multitask. Use sound judgment to make informed decisions. Maintain focus and composure during escalated situations.

This role is currently hybrid, with 3 days in the office An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law. Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement This role is currently Hybrid 3 days a week in our Monroe, NJ Location.

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisionsincluding those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employmentwill be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact . Terms of Use, Copyright, and Privacy Policy Barnes & Noble Booksellers, Inc.

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.

Join us and create a higher standard for a better world.

ESSENTIAL FUNCTIONS

• Assists in the daily execution of an assigned section or special interest group. Provides staff support to the program, section, and special interest group. Requires a broad range of administrative, editorial, and basic research skills.
• Serves as the liaison to external printing providers as requested.
• Serves as a point of contact for program and event-related questions and activities for both internal and external customers. Forwarding/distribution of phone calls and emails to the appropriate staff and communicating with other SAE ITC Programs, departments, and with external contacts as necessary.
• Review invoices for accuracy and initiate purchase requisitions. Working knowledge of and ability to accurately enter data into customer and financial management databases.
• Prepares form letters, simple memos, emails, labels, routine correspondence, etc. Provides editorial support for reports, proposals, presentations, etc., through multiple channels including mail, website, social media, etc. Proofs for spelling and grammar. Enters information into spreadsheets and databases. May run standard reports. Apply domain knowledge of software and IT systems as applicable for program administration and support.

OTHER NON-ESSENTIAL FUNCTIONS

• Assist with the preparation of draft event floorplan layouts for exhibits, menu suggestions for social events and lunches, and coordinate assignments of exhibits and hospitality.

MINIMUM REQUIREMENTS

• 2 years of office administration, secretarial, or equivalent.
• Associates in English, technical writing, administration, or strategic communication.
• Very strong organizational skills.
• Ability to function with little supervision.
• Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding.
• Maintaining confidential and legal information.
• Ability to coordinate multiple projects (multi-task) simultaneously during peak workload periods and when necessary.

PREFERRED QUALIFICATIONS

• Business, Visio, Photoshop, and document editing background preferred.
• Bachelor's in English, technical writing, administration, or strategic communication.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• The typical work environment is hybrid once the individual has received the appropriate training. During the training period, the individual is expected to be in the Bowie Office.
• This position provides support in preparing for conferences to include preparing equipment shipments. This includes lifting boxes over 25 lbs and assisting in equipment setup onsite for conferences when needed.
• This position requires significant typing, electronic editorial editing, etc. Significant keyboard use is required.
• There will be travel; however, it is less than 10%. Travel is to support the conference registration.

ABOUT THE ORGANIZATION

SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

EEO CLAUSE

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Collaborate with clinical, medical and nursing teams;
• Work as a contributing member of a multi-disciplinary team;
• Respond to client needs during programming;
• Provide de-escalation interventions to individuals who may be experiencing an increase in symptoms;
• Create a safe, supportive, therapeutic environment;
• Utilize supportive techniques to redirect consumers to participate in program activities;
• Complete incident reports as needed within required timeframes;
• Transport/drive consumers to and from partial care programs when needed;
• Collaborate with community providers to ensure consumer continuity of care;
• Maintain courteous and respectful interactions with clients, family/support people and community members;
• Provide support in the daily operational needs of the program, as needed;
• Other duties as assigned

• Competitive base salary
• Medical and dental insurance
• Vision plan
• Retirement plan
• Flexible spending plans
• EXCELLENT time benefits for qualified positions!
• Opportunity for personal and career growth, including supervision towards professional licensure for eligible candidates
• Team-oriented environment – we practice the FISH! Philosophy

• High School diploma with 3 years of experience with the behavioral health population or lived experience in the mental health field;
• Associates Degree with 1 years of experience with the behavioral health population OR;
• Bachelor’s degree (BA, BS, BSW) in the social work or related field, preferred.

• Provide first-line and second-line technical support to end-users for IT products and applications.

• Diagnose, troubleshoot, and resolve technical hardware and software issues, escalating complex problems to higher-tier support or relevant development teams when necessary.

• Guide users through step-by-step solutions, clearly explaining technical concepts in an understandable manner.

• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base.

• Contribute to the creation and maintenance of support documentation, FAQs, and user guides to empower self-service.

• Identify recurring technical issues and trends, providing feedback to product development and engineering teams for continuous improvement.

• Participate in testing new product features or updates to ensure readiness for user adoption.

• Maintain a high level of customer satisfaction through professional, empathetic, and efficient support.

• dhere to IT support best practices, service level agreements (SLAs), and security policies.

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.

• 2+ years of experience in IT support, technical support, help desk, or a similar customer-facing technical role.

• Strong proficiency in troubleshooting hardware (e.g., desktops, laptops, peripherals) and software (e.g., operating systems, common business applications).

• Familiarity with network fundamentals.

• Experience with ticketing systems and remote support tools.

• Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.

• Strong problem-solving and analytical abilities.

• Customer-focused with a patient and empathetic approach.

• bility to work independently and collaboratively in a team environment.

• Strong organizational skills and attention to detail.

• Provide maintenance support, troubleshooting, and maintenance of QC equipment (providing 'on-call' service, as needed).
• Act as liaison between facilities/maintenance groups and laboratory personnel to schedule preventative and corrective maintenance of equipment.
• Provide technical support and/or training for production staff at SOFIE sites, either remotely or on-site. This includes the training of site staff on maintenance schedules and necessary equipment.
• Install, qualify, and maintain laboratory equipment on site.
• Recommend and specify equipment purchased based on user requirements.
• Validate existing production or analytical methods on existing or new equipment.
• Author/Review/Execute qualification and/or validation protocols as needed.
• Author and manage change control related to QC equipment, as needed.
• Support the development of protocols for the production and analysis of clinical-grade radiopharmaceuticals, validate these methodologies against quality requirements, and implement them for regular production of radiopharmaceuticals for preclinical or clinical use according to cGMP standards.
  • It is expected that the development of these protocols will involve both the application of scientific principles and rationales and adherence to regulatory requirements.
• Collaborate with other production radiochemists and quality control chemists as required to ensure successful protocol development and radiopharmaceutical production.
• Communicate with other functions and external vendors regarding qualification issues and key operational objectives.
• Write clear Standard Operating Protocols (SOPs) for these protocols.
• Review existing SOPs and suggest logical modifications based on either scientific rationales and/or regulatory requirements.
• Identify compliance issues and process improvements related to the ongoing administration of QC equipment implementing effective resolutions.
• Maintain all qualification and validation requirements for entering ISO classified areas.
• Maintain a clean and safe working environment and perform radiation safety duties in compliance with safety and pharmaceutical regulations.
• Maintain accurate equipment maintenance records and test/validation results.
• Write reports, presentations, and other documentation summarizing experimental/production data.
• Coordinate with the Radiopharmaceutical Contract Manufacturing team's activities to reach defined objectives.
• Other duties as assigned.

• Degree in chemistry, engineering or natural sciences preferred but will entertain applicants with relevant education and work experience.
• 4-years' experience in radiopharmaceutical manufacturing and QC in a GMP environment required.
• Expertise in laboratory procedures and analytical chemistry techniques required (thin layer chromatography, GC, HPLC, preparative HPLC, Radiometric Detectors, endotoxin, etc.). Experience with the use of automated synthesis modules and maintenance of automated modules is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required.
• Strong problem solving and organizational skills.
• Knowledge of cGMP requirements, aseptic process (cleanroom environment), and equipment qualification required.
• Efficient in the use of MS Office Suite required.
• Ability to be detail-oriented, accountable, patient, organized, and work in a team environment with minimum supervision required.
• Strong technical writing skills required.
• Excellent organizational skills required.
• Ability to work various shifts and weekends required.
• Travel: up to 60% domestically.

• Under the supervision of the Substance Misuse Program Manager, court-based CRPA staff will ensure necessary assessments are presented to the court prior to individuals' court dates and that resources are in place should alternative to incarceration placement be granted by the courts;
• For those discharged to either in- or outpatient programs from court, provide transportation or an escort to the approved program and report back to the courts that a successful intake has taken place;
• Collaborate with providers to facilitate connections to behavioral health and health related social needs (HRSN) services;
• Conduct on site needs assessments utilizing evidence-based screening tools, referring individuals for advanced clinical evaluations as needed;
• Identify eligibility and willingness to engage in various forms of treatment;
• Assist with setting, implementing, and tracking wellness and recovery goals, developing individual Wellness and Recovery Action Plans (WRAP);
• Encourage and support full engagement in services, providing outreach and assistance in overcoming barriers to treatment;
• Model and share effective coping strategies;
• Provide advice and guidance to potential clients and staff based on lived experience;
• Attend and participate in case conferences and multidisciplinary meetings;
• Participate in training opportunities to engage in professional development;
• Maintain accurate, detailed, and thorough documentation, case records, and notes of all billable and non-billable peer support activities;
• Maintain confidentiality in compliance with all Health Insurance Portability and Accountability (HIPAA) regulations;
• Perform other duties as assigned.

• CRPA-P/CRPA and/or OMH Peer certification required;
• Ability to work independently with off-site supervision required;
• Excellent client-engagement skills;
• Excellent clinical documentation and time management skills;
• Strong computer skills, particularly with reporting in electronic health records (EHRs);
• Bilingual Spanish-speaking preferred;
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

• Required to travel to borough-based court locations and Fortune Society offices
• May be required to offices for meetings and/or trainings

• Ability to walk and stand for extended periods of time
• Ability to travel corridors and walk up and down stairs frequently
• Ability to remove yourself expeditiously if any risks are presented.

Title: Customer Support Specialist

Category: Customer Service & Support

EmploymentType: Full-Time

Location: NJ-Clifton

LocationType: corporate

JobLocation: Clifton, New Jersey 07014

JobSummary: Barnes & Noble is the world’s largest retail bookseller and the leading retailer of content, digital media, and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web’s premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading content through the NOOK® store.

We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com.

As a Customer Support Specialist, you will thrive in a call center environment, providing exceptional service and support across various lines of business, including B&N.com website, Barnes & Noble Membership Program, NOOK (Barnes & Noble’s branded e-reader), Retail Stores, and other business areas. Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat, troubleshooting issues utilizing various systems, and logging into relevant information. Your goal will be to enhance the overall customer experience through effective problem-solving and clear communication.

This role is currently hybrid with 3 days in the office in Clifton, NJ.

An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law.

Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement

WhatYouDo:

• Promptly resolve inquiries from customers, members, and stores via phone, email, or chat.

• Provide accurate, valid, and complete information by effectively utilizing appropriate tools and resources.

• Listen to customer concerns and complaints, identifying the root causes of issues.

• Work in one or multiple queues and/or skill sets.

• Deliver appropriate solutions and alternatives within set time frames, ensuring follow-up for resolution.

• Complete all follow-up work related to customer orders and open incidents.

• Handle special assignments as needed.

• Work with other departments as needed to follow up on issues and enhance customer experience.

• Actively participate in department meetings, providing feedback to enhance new programs.

• Support additional duties as necessary in high volume or promotional periods.

• Adhere to work standards set by the department head, manager, and/or supervisor.

• Escalate issues judiciously when they deviate from the norm.

• Adhere to work schedule as set by the needs of the contact center.

• Handle escalated customer contacts after receiving specialized training, ensuring timely and effective resolution of complex issues.

Knowledge&Experience:

• 2-3 years Customer Service Experience.

• Technologically astute

• Excellent Microsoft Office Suite skills required

• Excellent written and verbal communication skills

• Ability to manage multiple projects simultaneously with attention to detail

• Ability to analyze customer situations and provide solutions

• Troubleshooting, reporting, and logical thinking skills

• Organizational and teamwork skills required

• Ability to organize, plan, and prioritize workload and follow up

• Communicate effectively, collaboratively, and comfortably with all.

Expected Behaviors

• Cooperative in supporting new policies, plans, and procedures.

• Act as a positive representative of the company.

• Assertive yet empathetic, demonstrating active listening skills.

• Enforce company policies while maintaining a positive atmosphere.

• Communicate with credibility and confidence.

• Accepting feedback and eager to learn and grow.

• Cultivate a deep knowledge of books and the industry.

• Prioritize customer experience above all else.

• Understand financial factors and support business results.

• Enjoy working with people and value them.

• Stay organized and manage time efficiently.

• Adapt well to a dynamic and changing work environment.

• Shift gears quickly, prioritize, and multitask.

• Use sound judgment to make informed decisions.

• Maintain focus and composure during escalated situations.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Title of Position: Family Support Specialist
FLSA Status: Nonexempt
Department: Programs
Reports to: Manager, Family Support
Positions reporting to this position: None
Salary: $21.97/hr. ($40,000/yr).

Purpose of the Opportunity:

At Win, the Transitional Housing team is committed to ensuring that our families are provided services utilizing the qualities of Trauma-Informed Care upon entering a Win facility and throughout their stay with us. We have developed innovative and specialized services and programs designed to meet the complex and unique needs that help to improve the quality of life of the families residing in a Win facility.

We are seeking individuals to serve as Family Support Specialists who have a passion for people and for serving others who are underserved. Candidates must be able to comfortably engage and interact with our families while demonstrating a high level of dedication and commitment. As a Family Support Specialist, you will serve as a compassionate advocate for clients in transitional housing, offering supports to overcome obstacles and navigate systems for obtaining permanent housing. Your role involves building and maintaining meaningful relationships with clients, providing encouragement, and serving as a source of inspiration in guiding individuals to the right opportunities or services provided by Win. Candidates must be motivated to display a high level of professionalism and always represent the Win values.

Key Accountabilities:

Professionalism/Credibility
• Represent Win internally and externally with integrity and professionalism.
• Ability to establish credibility through consistent results. • Ensure client accountability through nightly roster sign-offs and bed checks.

Advocacy
• Collaborate with social services team to recommend and identify appropriate referrals for families.
• Assist in conducting wellness checks for high-risk families and liaise with external agencies as needed.
• Conduct initial assessments of families within 24 hours of arrival, complete necessary documentation, and provide ongoing support.
• Escort clients to appointments, housing interviews, and provide support as needed.

Building Partnerships
• Utilize evidence-based practices (EBP) such as Motivational Interviewing (MI) and TraumaInformed Care (TIC) to assist clients in achieving their goals.
• Organize and coordinate post-interview feedback from hiring managers with interview teams and candidates.
• Conduct initial assessments of families within 24 hours of arrival, complete necessary documentation, and provide ongoing support.
• Maintain accurate client records and documentation in compliance with Win's organizational standards.

Teamwork
• Attend all scheduled meetings
• Collaborate with the team to resolve challenges and remove barriers.
• Participate in team meetings, trainings, and professional development activities
• Support unit inspections and collaborate with security staff to maintain a safe environment.
• Document and help maintain l records for families.

Essential Functions:
• Ability to navigate stairs in the assigned building.
• Escort clients to appointments, including apartment viewings.

Qualifications:
• High school diploma, GED, or equivalent.
• Previous experience in social services, supportive housing, or emergency shelter settings.
• Strong interpersonal skills and ability to build rapport with diverse populations.
• Proficiency in computer use for documentation and reporting.
• Excellent communication and organizational skills.
• Compassion, empathy, and a genuine desire to help others.
• Bilingual proficiency in English and Spanish (preferred).

Core Competencies:
• Leadership: Demonstrates professionalism and adheres to organizational policies.
• Facilitating Change: Delivers high-quality results consistently.
• Managing Performance: Interacts respectfully with clients and colleagues.
• Applying and Developing Expertise: Collaborates with managers to achieve goals.
• Communicating and Collaborating: Values diversity and inclusion; maintains open communication with supervisors.

WIN'S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.

We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.