105 IT Support Specialist jobs in Carteret

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Technical Support Specialist

What does a successful Client Technical Support Specialist do at Fiserv?

As a Client Technical Support Specialist, you will work in a dynamic, customer service-oriented environment, supporting Financial Institutions with our leading-edge products. You will respond to customer inquiries, research solutions, and solve problems for our credit union clients, helping them fully leverage our best-in-class technology and identifying opportunities for technology enhancements and process improvement.

What you will do:

• Participate in late-night support rotations and provide after-hours on-call support as required

• Ensuringasuperior clientexperiencethrough excellent written and verbal communication, responsive follow-through, and advocacy for client issues within internal groups.

• Provide client support, including guidance on system and application procedures.

• Understand and manage client expectations to ensure critical priorities and high-impact items are addressed promptly and professionally.

• Log, track, and handle all incoming and outgoing client calls, maintaining current notes and ensuring timely resolution of issues.

• Analyze issues received from clients andpartner with Technology partners on a path to resolution while accurately documenting steps as reported.

• Communicate progress and potentialissuestoLeadershipfor awareness.

What you will need to have:

• 2+ years of experience in a client-facing role, preferably over the phone and written.

• Bachelor's Degree and/or equivalent military experience accompanied by a High School Diploma/GED.

• 2+ years of experience in the financial industry, preferably in Banking or the Credit Union industry.

What would be great to have:

• Experience withEFT or with Account Processing products and solutions

• Experience working in a Credit Unions environment

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$63,000.00 - $108,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to o Technical Support, Support Specialist, Technical, Specialist, Client Support, Technology

Insight Global is looking for a Contracts Support Specialist for one of our customers in the MedTech industry. This customer is implementing a universal policy change that will be impacting all of their customers. With that, they will need to manage expectations and logistics appropriately to ensure proper management of pricing and contract terms per the agreements and policies. This person will be working in excel and partnering with the Contract and SAP teams to ensure information is accurate so that the system remains up to date with the appropriate information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

- Experience working with contracts/amendments
- Bachelor's in Business, Finance, or similar field
- Proficiency with Excel (Vlookups included)
- Strong attention to detail and organization
- Excellent communication skills and sense of urgency

POSITION SUMMARY

We are seeking a skilled and proactive Desktop Support Specialist with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to support end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Provide best-in-class desktop support to all warehouse associates and office personnel.
• Troubleshoot and resolve hardware, software, and connectivity issues across user devices.
• Build strong relationships with users to enhance trust in IT and improve overall support experience.
• Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.
• Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.
• Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.
• Communicate technical information clearly to non-technical users.
• Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.
• Provide timely updates to users and leadership on technical issues and ongoing support initiatives.
• Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.
• Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.
• Follow up on open issues and ensure users are informed of progress or resolutions.
• Work alongside vendors during onsite network-related projects or troubleshooting efforts.
• Validate vendor work and ensure adherence to company standards before final acceptance
• Support deployment and testing of network or hardware upgrades.
• Stay current on emerging technologies relevant to desktop and network support.
• Proactively identify opportunities to streamline support processes and improve infrastructure reliability.
• Participate in knowledge sharing with other team members to raise overall team capability.

• Complies with all company security procedures.
• Complies with all government and company safety rules

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience in desktop support and network-connected device troubleshooting a plus.
• Experience in warehouses, logistics, or manufacturing environments preferred.
• Microsoft, Cisco, and ITIL certifications are a plus.
• Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools.
• Hands-on experience with basic switch troubleshooting (Cisco preferred).
• Familiarity with wireless access points, IP phone systems, and network security basics.
• Experience using ITSM tools for ticket management and documentation
• Strong communication and interpersonal skills.
• Proactive mindset with strong problem-solving ability.
• Effective multitasking and time management in high-demand environments.
• Relevant certifications are a plus

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must have the ability to lift and/or move office and computer equipment ranging anywhere from 5 - 50 lbs,
• Ability to walk around the warehouse adhering to all safety protocols to gather information and/or troubleshoot issues

Job Description:

The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution

In this role you will.

• Respond to customer cases in line with service level objectives.

• Triage and resolve issues as a member of the frontline support team.

• Follow case elevation protocols to hand off cases that require the next level of support if needed.

• Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during customer engagements.

• Research and replicate difficult configuration, compatibility or product issues and document the results of your investigation.

• Manage customer communications with both quality written responses and phone calls.

• Maintain a solid understanding of the Cornerstone Galaxy product portfolio.

• Create knowledge articles and utilize support tools to align with role expectations.

You've got what it takes if you have.

• Bachelor's degree in computer science, information systems, or equivalent experience required.

• Minimum of 3 years' experience in a customer support role. Preferably with enterprise SaaS solutions.

• Experience supporting LMS, LXP, HRIS, etc. is a plus.

• Experience and working knowledge of API's, SSO, HTTP(S) debugging is a plus

• Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

• The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Customer centricity and empathy soft skills are part of your DNA

• Ability to maintain calm during stressful situations.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Group Details

Working as part of a global team with specific responsibility for supporting and maintaining the trading system. Requires full understanding of the system architecture, applying/suggesting bug fixes, developing new tools for system monitoring and reporting, and working with the internal business to identify and resolve issues. The role offers end-to-end understanding of a complex online bond trading platform. They will get to know the architecture inside out.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

• The provision of extremely high levels of availability for the production, demonstration and test systems.

• Resolution of any problems in these systems in a timely and professional manner.

• The development of system instrumentation and monitoring tools.

• Configuration management and release management of application changes.

Required Qualifications:

• Four-year degree in Computer Science, Computer Engineering, Electrical Engineering or an equivalent level of technical knowledge required.

• 7+ years of IT experience in a support role.

• Experience supporting an existing large system to very high levels of availability, ideally of financial and especially trading systems is desirable.

• Trading or Level 3 experience supporting an existing large system with levels of availability.

• Experience or knowledge in OOPS concepts, SQL and scripting languages (Perl/Python).

• Strong understanding of windows and Linux/Unix systems.

• Strong understanding of networking principles.

• Proficiency in containerization technologies and experience in using Kubernetes. Familiarity with CI/CD pipelines

• In this role you will be very proactive and be able to understand the business needs and prioritize work accordingly.

• The team works very closely, and it is a high-pressure mission critical production environment.

• Candidate in this role requires good communication skills as they will be dealing with internal customers on a regular basis.

• In this role you will be required to be flexible regarding work schedule, including evening and occasional weekend duties.

In addition, you should have:

• 2 or more years of object-oriented development experience (Ideally Microsoft Visual C++)

• Relational Database experience

• Strong scripting knowledge in Perl/python/shell.

• A structured, methodical approach.

• A delivery-focused attitude.

• The ability to work within a team environment - be a team-player.

• Good verbal and written communication skills.

• Strong problem-solving and multi-tasking skills

• Fixed income market knowledge would be a plus

• Flexibility in working multiple shifts

• Experience with configuring and using tools like Grafana, Pagerduty, coralogix etc.

• Experience with any cloud technologies is a plus

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

• Health Insurance : Highly competitive medical, dental, and vision programs

• Hybrid Environment : Our employees have the flexibility of working in the office and from home.

• Health Care and Dependent Care Flexible Spending Accounts : You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.

• Maven Family Building Benefit : Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.

• Building Wealth - 401(k) Savings Plan : Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.

• The current pay range for this role if performed in the city of New York is currently $20,000 to 240,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.

• This role will also be eligible to participate in Tradeweb's discretionary bonus program.

• This role is expected to remain open until 2/6/25.

Other Benefit Programs

• Pre-Tax Commuter Benefits Program

• ARAG Legal Services

• Employee Assistance Program

• Tuition Reimbursement

• Financial Wellness Tools

• Travel Assistance Benefits

• Pet Insurance

• Corporate Gym Subsidies

• Wellness Perks

• Paid Time Off and Parental Leave

• A bachelor's degree or higher; or equivalent combination of post-secondary education and computer-based information technology work experience.
• Three (3) years work experience in information technology; preferably some experience in the education sector.
• Technical knowledge and experience in the use and application of the most current technologies and products including hardware and software.
• Required criminal history background check and proof of U.S. citizenship or legal resident alien status.

• Job Posting

Manage the network environments utilizing all prescribed utilities and tools to ensure a high level of service availability. -Adheres to set technical and administrative procedures/practices utilizing prescribed utilities and tools. -Escalates in accordance with set policies and procedures. -Works with domestic and international service providers/carries to resolve communications problems. -Bypasses or restores defective components under the guidance of senior staff members. -Initiates back-up scenarios for failed services when applicable. -Identifies and resolves data communications protocol problems.

Skills & Requirements

Skills:

Understanding of network topologies -Hands-on experience with Routers, Switches, and Multiplexing, etc/ -Basic understanding of protocol operation including host-to-host communications, data transfer, routing strategies, and network management. -Fundamental understanding of network/application protocol operation. Install, configure, and support Microsoft Windows servers and workstations.

Education:

BA or BS