181 IT Support Specialist jobs in Dallas County

Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

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A+ certification
Microsoft Intune experience
Enterprise-level experience
Azure Entra ID experience
Experience with ticketing system Ivanti
3+ years experience in a technical support role
Hardware, software, and access troubleshooting
Understanding of Active Directory
IP and networking experience
Experience using any ticketing system
Experience with remote access, ideally TeamViewer
understanding of O365
Windows 11 experience
Bachelors or Associates Degree in Computer Science

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.

• Act as the frontline support team for VIP clients, employees of clients, and Benefit Consultants on our platform through ongoing phone support, chat support, emails, and internal ticketing support.
• Answer questions for existing and new clients about the details of how HRAs work, their specific benefits, and how to use our platform.
• Support our clients' employees as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well.
• Create & manage processes for triaging & escalating support requests, via chat, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons.
• Gather & organize meaningful client feedback and represent the "voice of the customer" internally, to help us improve the customer experience & scale support operations so we can keep growing.

• Customer service experience required.
• A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
• Excellent written communication skills in English. We're solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
• A mix of technical & people skills. You'll be navigating our database and getting familiar with some HRA regulations, but ultimately, we're first and foremost relying on you to represent the company to our clients and keep them happy.
• Experience in health insurance is a plus but not necessary (we can teach you if you're willing to learn).

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that's so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Paid parental leave for new parents.
• Flexible on where you work - we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

prototype:IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment.  You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.    

Requirements:  

• Minimum of 2 years’ experience in a technical support role.  

• A degree in Information Technology, Computer Science, or equivalent experience.  

• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.  

• Excellent communication skills, both written and verbal.  

• Ability to work effectively with users at all levels of the organization.  

• Strong problem-solving skills and ability to think creatively to find solutions.  

• Ability to work independently and as part of a team.  

• IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.  

Essential Duties & Functions:  

• Provide remote technical assistance to clients who are experiencing software or hardware issues.  

• Respond to IT-related incidents and requests in a timely and efficient manner.  

• Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.  

• Escalate complex technical issues to appropriate IT staff as needed.  

• Assist with installing and configuring software and hardware for employees.  

• Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.  

• Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.  

• Contribute to the development and maintenance of IT documentation and procedures.  

• Keep up-to-date with emerging trends and technologies in IT support.  

• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.  

• Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.  

About Prototype:IT:  

prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX.  Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.   

Why prototype:IT?  

At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we “CHALK IT Up”!

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At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Join the CommandCentral Support team and play a vital role in supporting Motorola Solutions software and services for the public safety market. As a Technical Support Specialist, you will provide in-depth investigation and resolution of customer cases related to our real-time operations and situational awareness ecosystem solutions, ensuring a positive and efficient customer experience. You will be a key point of contact for our customers, providing real-time operational support and collaborating with internal teams to optimize processes and deliver timely solutions.

The Technical Support Specialist will:

• Cover a phone queue & email queue coverage for incoming customer requests with assisting in real-time operational support for public safety end users.

• Collaborate closely with additional ecosystem teams to optimize processes, aiming to resolve the maximum number of customer issues on first contact.

• Partner with systems engineering and product management to prioritize fixes and new releases, ensuring timely and effective solutions. Being detail oriented and well organized is a must for tracking escalations.

• Ensure documentation of potential FAQ's, How To's, Tips and Tricks for new feature/product rollouts, minimizing disruptions and maximizing customer satisfaction.

• Ensure the team is informed and current on all product defects/ enhancements/ latest releases by working closely with the product teams and sharing that information with the entire support organization.

• Cultivate and maintain strong relationships with key customer contacts, ensuring a high level of customer service and satisfaction.

• Attend daily/weekly internal meetings to review and address operational challenges, and to identify and implement process improvements.

• Attend customer meetings as needed to coordinate issue resolution and escalation efforts.

• Uphold Motorola Solutions' professional standards; represent the company in a positive and professional manner.

• Monitor and manage your own cases, accepting coaching and support when needed to ensure prompt resolution or escalation.

• Participate in knowledge article creation and utilization, fostering a culture of knowledge sharing and continuous improvement.

• On-call rotation after-hours for system outages. Evaluating customer impact, assisting in root cause analysis, communication, and documentation of resolutions.

• Meet performance goals in alignment with the team's strategic objectives.

• Travel occasionally to VIP customer sites to represent the Support Organization.

Preferred Skills and Qualifications:

• Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory).

• Knowledge of and/or basic skills in: Microsoft Windows Server environments.

• Knowledge of Google Workspace Suite.

• Basic understanding of Android and iOS operating systems.

• Prior SaaS support experience.

• Network and Infrastructure knowledge (CompTIA Network+ required).

• Excellent problem-solving, validating, troubleshooting, and customer service skills.

• Ability to work effectively and professionally in high urgency/priority situations, sometimes with decision making customer authority figures.

• On-Call duties for after hour issues will be necessary on a rotational basis.

• Ability to pass stringent Federal background checks based on Local and Federal requirements (CJIS/FedRAMP).

Accepting applications between August 2025 and September 2025

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$65,000- $70,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• High school diploma or equivalent
• 3+ years of experience in Technical customer support
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Job DescriptionJob Description

What We Do

Telgorithmis a cutting edge messaging API provider specializing in 10DLC text messaging. We enable software providers to send high-volume business text messages at the highest delivery rates in the industry, 99%+ on average. Telgorithm combines timely customer support, expert-level messaging compliance guidance and patent-pending technology that proactively and automatically manages business' carrier rate limits for the most effective 10DLC API experience. Say goodbye to compliance rejections, error codes and poor deliverability causing your customers' complaints to pile up. Telgorithm allows software and application providers to successfully send compliant 10DLC messages by the millions daily. To learn more, visit

Who We Are

Let's be real - A2P 10DLC messaging isn't exactly known for being easy - but at Telgorithm, we're here to change that.

We're built on transparency, customer experience, responsibility, education, and empathy, and we believe people (yep, that means you ) are the key to our success. That's why we're obsessed with providing best-in-class customer service and making sure our team feels supported, challenged, and excited to show up every day.

What You'll Do

As part of our Support team, you'll be the go-to problem solver, tech whisperer, and customer champion all rolled into one. This isn't just about troubleshooting; it's about digging deep, thinking analytically, and delivering creative, highly customized solutions that make our users feel like VIPs.

You'll own complex, technical challenges, collaborating with Engineering, Product, and whoever else it takes to get things done. With a solid grasp of APIs, you'll help shape our support strategy, optimize operations, and push the boundaries of what truly exceptional customer experience looks like. Your impact will be measured in Customer Effort Score, Resolution Time, SLAs, and the sheer number of customers who walk away saying, "Wow, that was easy."

Who We're Looking For

This is a role for someone who thrives in early-stage startup environments. We're a small team, which means your work will be highly visible and evaluated regularly, and your impact will be felt.

We're looking for someone who's done this before, someone who's comfortable jumping in without a lengthy onboarding process or layers of structure. You've supported customers in high-growth, fast-moving environments. You know how to prioritize, troubleshoot, and communicate clearly even when things are a little ambiguous. You take initiative, ask great questions, and don't wait to be told what to do next.

We also need someone who doesn't just patch problems but solves them at the root. You regularly dig two (or three) layers deeper to understand what's really going wrong, not just for the customer in front of you, but to prevent the same issue from happening again.

If you're excited by the idea of wearing a few hats, being trusted to figure things out, and helping shape what technical support looks like at Telgorithm, we'd love to hear from you.

Reporting to: Sr Manager of Customer Success, Kris.

Compensation: $52,000 - $80,000

Negotiable based on location and experience

Your Day-to-Day:

Technical Support – Dive into tricky API-related issues, troubleshoot campaigns, messages, and integrations like a pro, and save the day through email and Slack.

Knowledge Base – Write killer docs that empower users to help themselves (and make your future self's job easier). You'll also create internal guides that keep our processes sharp.

Process Improvement – Find ways to make support smoother, faster, and smarter using data-driven insights, because efficiency is the name of the game.

Voice of the Customer – Team up with Product & Engineering to turn user feedback into real improvements, making our platform even better.

In 30-45 days, you will…

• Get oriented : Learn the product, core systems, and support workflows
• Meet cross-functional teammates : Start building relationships with Engineering, Product, and Customer Success

• Independently handle standard support requests , including technical troubleshooting
• Proactively spot trends in support tickets and surface them to the team
• Escalate more complex issues thoughtfully , with clear documentation and communication
• Be a point of contact for a small subset of customers to advocate on their behalf to our multiple business partners

Who You Are:

• At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
• At least 2+ years of experience on a small team at an early-stage SaaS startup
• A strong sense of accountability - your work is highly visible and impacts the broader team and customers
• Able to ramp up quickly and take initiative without needing a lot of structure
• Comfortable navigating ambiguity with confidence
• Curiosity and persistence to dig multiple layers deep to uncover and resolve the root cause of issues, not just apply short-term fixes
• Strong communication skills (active listening and communicating out), both in verbal and written form.
• Strong self-reflection skills and a drive to continuously improve how you work and support customers
• Experience using REST API's, SQL queries
• Exceptional customer relationship skills and a clear perspective on what constitutes excellent customer service over email and in virtual meetings.
• Ability to prioritize constantly to manage competing priorities or process risks

You'll stand out if you have:

• Familiarity with carrier operations, message routing, call processing, and network management
• Experience in the newest A2P 10DLC requirements

Join Our Team:

Being human isn't about checking every box on a list. It's about the experiences we have, the people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together.

What We Offer:

Joining our team isn't a job switch, it's a career accelerator. We don't just want you to work here, we want you to thrive.

Here's how we make that happen:

Work Where You Work Best – Fully remote or hybrid, whatever fits your vibe.
⏰ Flex Your Schedule – Because great work doesn't always happen 9-to-5.
Recharge Mode – Flexible time off, paid vacation, and sick leave.
Stay Healthy – Company-sponsored health insurance.
Ownership – Own a piece of the rocket ship with employee stock options.

At Telgorithm, you'll do some of the most impactful work of your career and have the support to make it happen. Ready to level up?

Telgorithm is proud to be an equal opportunity employer. We truly believe that the intersection of our individual help to create a better workplace, a better product, and a better world. We do not discriminate against employees based on , , , , , or expression, , , (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, , or any other characteristic protected by applicable federal, state or local laws.

Telgorithm does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Hiring Scams Are on the Rise

Please be aware of false email domains, solicitations, or employment offers from suspicious sources. Please note that employment offers and any requests for information will always be made by a Telgorithm employee with an @telgorithm.com email address. All legitimate job openings are posted on our careers page at

Telgorithm never asks job seekers to make any payment as part of the recruiting process. If you have any questions or concerns about the authenticity of the Telgorithm recruitment process or an offer that you have received, please contact us by email at

If you have provided monies or other sensitive personal information and suspect you are the victim of fraud, please contact your local authorities or the Federal Trade Commission at 1- or online at ftc.gov/complaint.

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an IT Technical Support Specialist to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the Information Technology team, the IT Technical Support Specialist is responsible for supporting the Services Team, Distribution Centers, Company Owned Stores, and Distributor Branch employees in the use of Information technology by providing support for all IT products and services including hardware, software, remote access and business applications.

Now is the best time to join Johnstone Supply. As an established performer in the industry for over 70 years, Johnstone has a demonstrated history of creating career opportunities. The individual selected for this role will have the chance to work within an organization at the front-end of an IT transformation, with a low user-to-technician ratio.

Position responsibilities:

• Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
• Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.
• Provides first level application troubleshooting support to internal users, including analysis of the issue and system.
• Performs preventative Maintenance for Operating Systems and Applications on PC's, laptops,: installation and maintenance of virus protection, backups, OS & application updates, etc.
• Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.
• Builds and configures Windows servers as directed by Manager to support business needs.
• Submits equipment repair warranties for PC's, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
• Cross trains within IT for additional support to end users.

• High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience. Prior IT Support and basic printer/peripheral device troubleshooting experience helpful.
• Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
• Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11.
• Working knowledge of Microsoft Office including O365

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

• Provide advanced technical support and troubleshooting for complex software issues via phone, email, and chat.
• Act as a Tier 2/3 support resource, handling escalated customer inquiries and resolving challenging technical problems.
• Diagnose and resolve software defects, performance issues, and integration challenges.
• Guide customers through software installation, configuration, and usage procedures.
• Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to the product development and engineering teams for product improvement.
• Manage customer support cases effectively, ensuring timely resolution and adherence to service level agreements (SLAs).
• Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer needs.
• Assist in training and mentoring junior technical support staff.
• Proactively identify opportunities to improve customer self-service resources.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Stay current with product updates, new features, and industry best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support role, preferably within a SaaS environment.
• Proven ability to troubleshoot and resolve complex software-related issues.
• Strong understanding of software applications, databases, and operating systems.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong analytical and problem-solving abilities.
• Customer-focused approach with a passion for helping users.
• Ability to work independently and collaboratively in a team environment.
• Experience in cloud computing or specific software domains is a plus.