224 IT Support Staff jobs in Columbus

Job Title:
Technical Support Representative (Remote)
Job Description
The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customers' lives. ( We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**JOB DESCRIPTION**
The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support Representative working from home, you will:
+ Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
+ Provide inbound customer support using a call flow guide
+ Resolve technical issues related to hardware, software, and client products
+ Track, document, and retrieve information in databases
+ Be an amazing problem-solver
+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include:
+ 1+ year of customer service experience
+ A high school diploma or GED
+ Strong focus on building customer relationships
+ Comfortable using and explaining technology
+ A quiet, distraction-free environment to work from in your home
+ Proficiency in fast-paced multi-tasking with strong problem solving skills
+ Eagerness to learn new technologies
+ Strong problem-solving skills with the ability to ask probing questions to come to a resolution
+ Strong computer navigation skills and PC knowledge
+ The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ A desktop or laptop to complete PC and internet testing; A work computer will be provided
+ High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
+ Must reside in the United States and have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
+ The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Paid training and performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Work-from-home convenience
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Our client, a leading provider of enterprise software solutions, is seeking a highly skilled and customer-focused Senior Technical Support Engineer. This role is integral to ensuring our clients receive exceptional support and prompt resolution of their technical issues. The position is based in our bustling support center in Columbus, Ohio, US . You will be a key point of contact for complex technical escalations, providing expert guidance and troubleshooting across our product suite.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Troubleshoot and diagnose complex hardware, software, and network issues related to our products.
• Identify, document, and escalate product defects to the engineering team with detailed reproduction steps.
• Develop and maintain technical documentation, knowledge base articles, and FAQs.
• Guide and mentor junior support engineers, sharing expertise and best practices.
• Manage and prioritize support tickets, ensuring timely resolution within service level agreements (SLAs).
• Conduct remote training sessions for customers on product usage and troubleshooting.
• Collaborate with product management and engineering teams to improve product stability and user experience.
• Analyze support trends to identify areas for proactive customer education and product enhancement.
• Participate in an on-call rotation to provide 24/7 support coverage when required.
• Contribute to the continuous improvement of support processes and tools.
• Build strong relationships with key customer contacts, fostering customer loyalty.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on enterprise software.
• Proven expertise in diagnosing and resolving complex technical issues, including software, hardware, and network troubleshooting.
• Strong understanding of operating systems (Windows, Linux), databases (SQL), and networking protocols (TCP/IP).
• Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong analytical and problem-solving abilities, with a meticulous attention to detail.
• Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively under pressure and manage multiple priorities.
• Experience training or mentoring junior staff is highly desirable.

This role in Columbus, Ohio, US offers a fantastic opportunity for experienced technical professionals to make a real difference in customer success.

Our client is looking for a seasoned Senior Technical Support Specialist to provide advanced technical assistance and exceptional customer service in Columbus, Ohio, US . This role involves troubleshooting complex hardware, software, and network issues for a diverse user base, including internal employees and external clients. The ideal candidate will possess a deep technical knowledge, strong problem-solving abilities, and a passion for helping others resolve their technical challenges efficiently and effectively.

Responsibilities include diagnosing and resolving intricate technical problems through phone, email, and remote support tools. You will be responsible for escalating unresolved issues to appropriate engineering or development teams, ensuring timely resolution and proper documentation. This position requires creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support the helpdesk team. You will also play a key role in identifying trends in support requests and recommending system or process improvements to prevent future issues.

The Senior Technical Support Specialist will mentor junior support staff, providing training and guidance on troubleshooting techniques and customer service best practices. Collaboration with IT infrastructure and development teams to implement new solutions and ensure system stability is crucial. Participation in user acceptance testing for new software and hardware rollouts may also be required. The ability to manage multiple priorities, work under pressure, and maintain a high level of professionalism is essential. A proactive approach to identifying and resolving potential problems before they impact users is highly valued.

Qualifications include an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar IT support role is required. Extensive knowledge of Windows and macOS operating systems, Microsoft Office Suite, common business applications, and network protocols is essential. Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is mandatory. Strong analytical, diagnostic, and communication skills are critical. Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus. Join our client to be at the forefront of technical problem-solving.

Our client, a rapidly growing technology firm, is looking for an exceptional Lead Technical Support Engineer to join their entirely remote workforce. This role is crucial for providing advanced technical assistance and ensuring the highest level of customer satisfaction for our sophisticated software products. You will be the primary point of contact for complex technical issues, diagnosing and resolving problems with speed and accuracy. The ideal candidate will have a deep understanding of software architecture, network protocols, and common operating systems, along with a proven ability to troubleshoot intricate technical challenges. Responsibilities include managing the support ticket queue, prioritizing urgent issues, documenting solutions in a knowledge base, and contributing to the improvement of support processes and tools. You will also mentor junior support staff, conduct training sessions, and collaborate with the engineering and product teams to identify and address recurring issues or potential product enhancements. Excellent communication skills, both written and verbal, are paramount, as you will be interacting with clients ranging from end-users to enterprise IT professionals. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Minimum of 5 years of experience in technical support or system administration, with at least 2 years in a lead or senior capacity, is essential. Proficiency in scripting languages (e.g., Python, Bash) and experience with cloud platforms (AWS, Azure, GCP) are highly advantageous. Join our remote team and play a key role in delivering outstanding technical support.

Our client is seeking a highly proficient Senior Technical Support Engineer to enhance their customer service and technical assistance capabilities. This hybrid role, based in Columbus, Ohio, US , offers a mix of on-site collaboration and remote work flexibility. You will be the primary point of contact for customers facing complex technical issues with our client's software and hardware products. Your responsibilities will include diagnosing problems, providing timely resolutions, escalating issues when necessary, and contributing to the knowledge base. This role demands exceptional troubleshooting skills, a customer-centric approach, and a deep understanding of our client's product ecosystem.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and remote assistance tools.
• Diagnose and troubleshoot complex software and hardware issues, identifying root causes and implementing effective solutions.
• Escalate unresolved issues to Tier 3 support or engineering teams, ensuring clear documentation and follow-up.
• Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Assist in training junior support staff on product intricacies and troubleshooting techniques.
• Monitor customer support tickets, ensuring timely and satisfactory resolution within service level agreements (SLAs).
• Collaborate with product development and engineering teams to provide feedback on product issues and potential improvements.
• Proactively identify trends in customer issues and recommend preventative measures or product enhancements.
• Contribute to customer satisfaction by delivering exceptional support experiences.
• Participate in on-call rotations to provide after-hours support as needed.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in a technical support or helpdesk role, with a strong understanding of networking, operating systems, and common software applications, is essential. Excellent problem-solving, analytical, and communication skills are required. This hybrid position allows for remote work on designated days, while requiring a presence at our Columbus, Ohio, US office for team collaboration and client interaction. We are looking for individuals dedicated to customer success and technical excellence.

We're looking for a reliable and detail-oriented PC Support Technician for a full-time, onsite role in downtown Columbus, OH. The candidate will be supporting a busy technical support environment.
Role Overview
This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You'll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ability to manage a steady flow of support requests.
Key Responsibilities:
+ Respond to support calls and emails, resolving technical issues efficiently
+ Troubleshoot Windows operating systems and common hardware peripherals
+ Perform basic installations, repairs, and maintenance on devices and software
+ Image and reimage equipment for deployment
+ Provide clear documentation and ticket updates
+ Deliver professional, courteous support to all users
What We're Looking For
The ideal candidate will have:
+ At least 2 years of experience in a technical support or call center environment
+ Strong diagnostic and problem-solving abilities
+ Excellent written and verbal communication skills
+ Attention to detail and a proactive approach
+ Ability to work independently and collaborate with team members
+ Experience providing support both over the phone and in person
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our client is looking for a dedicated and problem-solving Tier 2 Technical Support Specialist to join their growing customer service and helpdesk team. This hybrid role, based in Columbus, Ohio, US , offers a dynamic blend of remote work and in-office collaboration. The specialist will be responsible for providing advanced technical support to customers, troubleshooting complex hardware and software issues, and ensuring a high level of customer satisfaction. Key duties include responding to escalated support tickets, diagnosing and resolving technical problems efficiently, documenting solutions, and escalating issues to Tier 3 support when necessary. You will act as a subject matter expert, assisting Tier 1 support staff and contributing to the knowledge base. A strong understanding of operating systems (Windows, macOS), network protocols, common software applications, and hardware troubleshooting is essential. Excellent communication and interpersonal skills are required to effectively guide customers through technical solutions, often in high-pressure situations. The ideal candidate is patient, possesses strong analytical skills, and has a genuine passion for helping others resolve technical challenges. This role offers the opportunity to grow within a supportive team, contribute to process improvements, and develop advanced technical skills while maintaining a healthy work-life balance through our flexible hybrid model.

Our client, a rapidly expanding technology solutions provider, is seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join their dedicated support team in Columbus, Ohio, US . This hybrid position balances critical on-site support needs with the flexibility of remote work. You will be the primary point of contact for escalated technical issues, providing in-depth troubleshooting and resolution for complex software and hardware problems. Your responsibilities will include diagnosing and resolving advanced technical incidents, managing support tickets within SLAs, and meticulously documenting solutions and knowledge base articles. You will liaise with Tier 1 support, engineering, and product development teams to ensure timely and effective problem resolution. A key aspect of this role involves identifying recurring issues and proposing long-term solutions or system improvements to enhance customer experience and reduce support volume. The ideal candidate possesses a comprehensive understanding of networking principles, operating systems (Windows, macOS, Linux), cloud-based applications, and common IT infrastructure. Strong diagnostic skills, patience, and excellent communication abilities are essential for effectively assisting users and collaborating with internal teams. A commitment to providing exceptional customer service and a passion for technology are paramount.

Responsibilities:

• Provide advanced technical support for escalated customer issues via phone, email, and remote access tools.
• Diagnose and resolve complex hardware, software, network, and system-related problems.
• Manage and prioritize a queue of support tickets, ensuring adherence to Service Level Agreements (SLAs).
• Document technical solutions, troubleshooting steps, and create/update knowledge base articles.
• Collaborate with Tier 1 support staff to provide guidance and resolve issues efficiently.
• Escalate unresolved issues to Tier 3 support, engineering, or product development teams with detailed information.
• Identify trends in technical issues and provide feedback to improve product stability and user experience.
• Assist in the testing of new software releases or patches before deployment.
• Maintain accurate records of customer interactions and technical issues.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, with at least 1 year in a Tier 2 or higher role.
• Strong knowledge of operating systems (Windows, macOS), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Superior customer service and communication skills, with the ability to explain technical concepts clearly.
• Ability to work effectively in a team environment and manage time efficiently.