426 IT Support Staff jobs in Coon Rapids
Technical Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding helpdesk team. This position is based in Minneapolis, Minnesota, US , and requires a proactive approach to resolving technical issues for a diverse client base. The ideal candidate will have a strong aptitude for troubleshooting hardware and software problems, excellent communication skills, and a genuine passion for assisting users. You will be the first point of contact for many clients, providing timely and effective support via phone, email, and chat.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to end-users, addressing inquiries and resolving issues related to hardware, software, and network connectivity.
- Diagnose and troubleshoot technical problems accurately and efficiently using established procedures and documentation.
- Escalate complex issues to senior support staff or relevant departments when necessary, ensuring a smooth handover.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Provide guidance and training to users on how to operate new or existing technology.
- Participate in team meetings and contribute to process improvement initiatives.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- 1-3 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Familiarity with common business applications (e.g., Microsoft Office Suite, G Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-oriented attitude with patience and empathy.
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0
Technical Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their IT department in Minneapolis, Minnesota, US . This role is critical in providing first-line technical assistance and resolving hardware, software, and network issues for employees. You will be responsible for diagnosing and troubleshooting a wide range of technical problems, including operating system issues, application errors, printer malfunctions, and connectivity problems. Responsibilities include responding to support tickets in a timely manner, documenting all issues and resolutions accurately, and escalating complex problems to senior IT staff when necessary. You will also assist with user account management, software installations, and hardware setup. A strong understanding of common operating systems (Windows, macOS), Microsoft Office Suite, and basic networking principles is essential. Excellent communication and interpersonal skills are required to effectively interact with users of varying technical expertise. You will play a key role in ensuring the smooth operation of the company's IT infrastructure and maintaining high levels of user satisfaction. The ideal candidate will possess a patient demeanor, a problem-solving mindset, and a commitment to delivering exceptional customer service. An Associate's degree in Computer Science, Information Technology, or a related field, coupled with 2+ years of experience in a technical support role, is preferred. Certifications such as CompTIA A+ or IT Support are a significant advantage. This position offers a stable work environment, opportunities for skill development, and a chance to contribute to a growing organization.
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1
Salesforce Technical Support Analyst
55405 Saint Paul, Minnesota
Robert Half
Posted 7 days ago
Job Viewed
Job Description
Description
Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment.
Key Responsibilities:
+ Provide font-line end-user support for configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business.
+ Salesforce account setup, adding sharing rules and public groups, user admin setup.
+ Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce
+ Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.
+ Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.
+ Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.
+ Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.
+ Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.
+ Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.
+ Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.
Please contact Sally Lander at or submit resumes to (com) to learn more.
Requirements
+ Two+ years of technical support experience in Salesforce, including demonstrated critical thinking and problem-solving skills.
+ Previous call center experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment.
Key Responsibilities:
+ Provide font-line end-user support for configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business.
+ Salesforce account setup, adding sharing rules and public groups, user admin setup.
+ Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce
+ Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.
+ Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.
+ Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.
+ Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.
+ Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.
+ Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.
+ Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.
Please contact Sally Lander at or submit resumes to (com) to learn more.
Requirements
+ Two+ years of technical support experience in Salesforce, including demonstrated critical thinking and problem-solving skills.
+ Previous call center experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Technical Support Service Engineer
55405 Saint Paul, Minnesota
WEG Electric Corp.
Posted 15 days ago
Job Viewed
Job Description
Technical Support Service Engineer
**Department:** Service
**Location:** Minneapolis, MN
**Electric Machinery Company, a division of WEG Electric Corp.**
**Minneapolis, Minnesota**
**Position: Technical Support Service Engineer**
Department: Engineered Services Department
**Primary Objective of Position** **:**
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.
**Major Areas of Accountability:**
+ Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
+ Resolves service requests and promotes strong customer relationships.
+ Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
+ Creates and processes warranty claims.
+ Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
+ Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
+ Other duties as assigned.
**Qualifications:**
+ Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
+ Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
+ Demonstrated sense of urgency to affect timely response and resolution to customer requests.
+ Strong interpersonal skills, and ability to connect with internal and external customers.
+ Effective communication (written and verbal) with internal and external customers.
+ Demonstrated ability to effectively deal with difficult internal and external customers.
+ Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
+ Ability tomake recommendations regarding job methods.
+ Ability to prioritize workload and shift work activities; to meet business needs and department goals.
+ Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.
**Physical Requirements:**
+ Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
+ Ability and willingness to wear fall protection equipment.
+ Physical ability to travel via public, commercial or personal transportation.
+ Must possess an insurable driver-s license and a valid Passport.
**Company cannot provide sponsorship for this position**
**Please, no agencies**
**Department:** Service
**Location:** Minneapolis, MN
**Electric Machinery Company, a division of WEG Electric Corp.**
**Minneapolis, Minnesota**
**Position: Technical Support Service Engineer**
Department: Engineered Services Department
**Primary Objective of Position** **:**
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.
**Major Areas of Accountability:**
+ Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
+ Resolves service requests and promotes strong customer relationships.
+ Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
+ Creates and processes warranty claims.
+ Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
+ Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
+ Other duties as assigned.
**Qualifications:**
+ Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
+ Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
+ Demonstrated sense of urgency to affect timely response and resolution to customer requests.
+ Strong interpersonal skills, and ability to connect with internal and external customers.
+ Effective communication (written and verbal) with internal and external customers.
+ Demonstrated ability to effectively deal with difficult internal and external customers.
+ Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
+ Ability tomake recommendations regarding job methods.
+ Ability to prioritize workload and shift work activities; to meet business needs and department goals.
+ Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.
**Physical Requirements:**
+ Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
+ Ability and willingness to wear fall protection equipment.
+ Physical ability to travel via public, commercial or personal transportation.
+ Must possess an insurable driver-s license and a valid Passport.
**Company cannot provide sponsorship for this position**
**Please, no agencies**
View Now
3
Senior Technical Support Specialist
55401 Minneapolis, Minnesota
$70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to join their dedicated Customer Service & Helpdesk team. This is a fully remote position, allowing you to provide exceptional technical assistance from anywhere. You will be responsible for resolving complex technical issues for customers, troubleshooting software and hardware problems, and contributing to the knowledge base. This role requires strong diagnostic skills, a deep understanding of technology, and excellent communication abilities to guide users through solutions effectively.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software, hardware, and network issues via phone, email, and chat.
- Diagnose and resolve complex technical problems reported by customers, escalating issues to appropriate internal teams when necessary.
- Document all support interactions, solutions, and resolutions in the ticketing system.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Assist in training and mentoring junior support staff.
- Identify recurring technical issues and propose solutions to prevent future occurrences.
- Contribute to the continuous improvement of support processes and tools.
- Gather customer feedback and provide insights to product development teams.
- Ensure timely and satisfactory resolution of all customer inquiries and technical issues.
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Manage remote access tools effectively to diagnose and resolve issues on customer systems.
- Collaborate with engineering and QA teams to report and track bugs.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Strong troubleshooting and problem-solving skills with a methodical approach.
- Excellent communication, interpersonal, and customer service skills.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to explain technical concepts clearly to non-technical users.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Ability to work independently and manage workload effectively in a remote environment.
- Demonstrated ability to handle stressful situations and provide calm, effective solutions.
Apply Now
4
Senior Technical Support Specialist
55401 Minneapolis, Minnesota
$70000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their team in **Minneapolis, Minnesota, US**. This role is crucial for providing advanced technical assistance and ensuring exceptional customer satisfaction across a range of sophisticated software and hardware products. You will be responsible for resolving complex issues, mentoring junior team members, and contributing to the continuous improvement of our support processes. This hybrid role requires a balance of in-office collaboration and remote flexibility.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via phone, email, chat, and remote desktop sessions.
- Diagnose and resolve complex hardware, software, and network issues.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow through to resolution.
- Train and mentor junior support specialists, sharing expertise and best practices.
- Identify recurring issues and propose solutions or product enhancements to prevent future problems.
- Contribute to the improvement of support processes, tools, and workflows.
- Participate in product testing and provide feedback to the development team.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Manage customer expectations effectively and maintain a high level of professionalism.
- Proven experience as a Senior Technical Support Specialist or in a similar advanced support role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience troubleshooting complex technical problems in enterprise environments.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of hardware components and configuration.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Apply Now
5
Remote Technical Support Lead
55401 Minneapolis, Minnesota
$70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading innovator in cloud-based solutions, is seeking a highly motivated and experienced Remote Technical Support Lead to join their fully remote global team. This position is crucial for ensuring exceptional customer satisfaction and maintaining high standards of technical assistance for our diverse client base. The ideal candidate will have a passion for technology, a knack for problem-solving, and proven experience leading and mentoring a support team in a remote-first environment.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote technical support specialists, providing guidance, training, and performance feedback.
- Develop and implement efficient support processes and workflows to optimize response times and resolution rates.
- Serve as a point of escalation for complex technical issues, troubleshooting and resolving them effectively.
- Monitor support ticket queues, ensuring timely and appropriate allocation of tasks to team members.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends and customer feedback to identify areas for product improvement and proactive support solutions.
- Collaborate with engineering and product management teams to communicate customer issues and advocate for product enhancements.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Onboard and train new remote support staff.
- Contribute to the continuous improvement of support tools and technologies.
- Foster a collaborative and positive team culture within a remote setting.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in managing and motivating remote teams.
- Strong technical aptitude with a deep understanding of software, hardware, and network troubleshooting.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in creating technical documentation and knowledge base content.
- Familiarity with cloud technologies is a strong plus.
- A proactive approach to identifying and resolving issues.
Apply Now
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6
Senior Technical Support Specialist
55401 Minneapolis, Minnesota
$65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Technical Support Specialist to join their dedicated Customer Service & Helpdesk team in Minneapolis, Minnesota, US . This hybrid role demands a blend of on-site collaboration and remote problem-solving expertise. The Senior Technical Support Specialist will be the primary point of contact for complex technical issues, providing advanced troubleshooting and support for a diverse range of hardware, software, and network-related problems. You will be responsible for diagnosing, resolving, and documenting technical incidents, ensuring minimal disruption to end-users and maintaining high levels of customer satisfaction. This role requires a proactive approach to identifying recurring issues, developing solutions, and contributing to the knowledge base. You will also mentor junior support staff, share best practices, and contribute to the continuous improvement of support processes. Key responsibilities include:
A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. A minimum of 5 years of experience in technical support, with a strong focus on complex problem-solving and customer service, is essential. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common business applications is mandatory. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication, interpersonal, and problem-solving skills are critical. This hybrid position offers the opportunity to work within a dynamic team in Minneapolis, Minnesota, US , contributing to the efficiency and satisfaction of our client's user base.
- Providing advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
- Diagnosing and resolving complex technical problems escalated from Tier 1 and Tier 2 support.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Developing and maintaining comprehensive technical documentation, FAQs, and knowledge base articles.
- Identifying trends in support requests and recommending proactive solutions or system improvements.
- Collaborating with IT infrastructure and development teams to resolve escalated issues.
- Mentoring and providing guidance to junior technical support staff.
- Participating in the evaluation and implementation of new support technologies and tools.
- Ensuring adherence to Service Level Agreements (SLAs) and internal support policies.
- Contributing to the continuous improvement of customer support processes and procedures.
A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. A minimum of 5 years of experience in technical support, with a strong focus on complex problem-solving and customer service, is essential. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common business applications is mandatory. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication, interpersonal, and problem-solving skills are critical. This hybrid position offers the opportunity to work within a dynamic team in Minneapolis, Minnesota, US , contributing to the efficiency and satisfaction of our client's user base.
Apply Now
7
Senior Technical Support Engineer
55401 Minneapolis, Minnesota
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated support team. This critical role ensures our clients receive prompt, expert assistance with complex technical issues, maintaining high levels of customer satisfaction and system uptime. You will be the frontline of defense for intricate product challenges, diagnosing, troubleshooting, and resolving software and hardware-related problems for a diverse client base. This position requires a deep understanding of networking protocols, operating systems, and our proprietary software suite. Responsibilities include providing in-depth technical guidance, managing support tickets, escalating issues to development teams when necessary, and documenting solutions for knowledge base articles. The ideal candidate possesses exceptional analytical and problem-solving skills, with a meticulous approach to issue resolution. You must be able to communicate technical information clearly and effectively to both technical and non-technical audiences. Prior experience in a Tier 2 or Tier 3 technical support role is essential. Familiarity with scripting languages (e.g., Python, Bash) for troubleshooting automation is a plus. This is an on-site position located in **Minneapolis, Minnesota, US**, providing opportunities for direct collaboration with engineering and product management teams. You will also be involved in training junior support staff and contributing to the continuous improvement of support processes. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. We are looking for a proactive individual with a passion for customer advocacy and a commitment to delivering world-class technical support. Join a company that values technical expertise and client success.
Apply Now
8
Senior Technical Support Specialist
55401 Minneapolis, Minnesota
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated support team in Minneapolis, Minnesota, US . This is an on-site role responsible for providing advanced technical assistance and problem resolution for a diverse range of software and hardware issues. The Senior Technical Support Specialist will act as a point of escalation for complex technical challenges, ensuring prompt and effective resolution to maintain high levels of customer satisfaction. You will be instrumental in troubleshooting, diagnosing, and resolving technical problems for end-users.
Key responsibilities include providing in-depth technical support via phone, email, and in-person, analyzing user-reported issues, and documenting troubleshooting steps and solutions. You will be responsible for escalating unresolved issues to appropriate engineering or development teams, providing clear and concise feedback on product defects or enhancements. The Senior Specialist will also contribute to the creation and maintenance of technical documentation, knowledge base articles, and training materials for both internal teams and customers. This role requires a strong understanding of various operating systems, network configurations, and common software applications.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in technical support or a similar IT role. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable. Proven expertise in troubleshooting complex technical issues, strong analytical and problem-solving skills, and excellent customer service and communication abilities are essential. Experience with CRM or ticketing systems and remote support tools is a must. You should be adept at explaining technical concepts to non-technical users and possess a proactive attitude towards problem-solving and continuous learning. This role offers a great opportunity to grow within a supportive team in a thriving city.
If you are a technical expert with a passion for helping others and are looking for a challenging role in technical support, we encourage you to apply.
Key responsibilities include providing in-depth technical support via phone, email, and in-person, analyzing user-reported issues, and documenting troubleshooting steps and solutions. You will be responsible for escalating unresolved issues to appropriate engineering or development teams, providing clear and concise feedback on product defects or enhancements. The Senior Specialist will also contribute to the creation and maintenance of technical documentation, knowledge base articles, and training materials for both internal teams and customers. This role requires a strong understanding of various operating systems, network configurations, and common software applications.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in technical support or a similar IT role. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable. Proven expertise in troubleshooting complex technical issues, strong analytical and problem-solving skills, and excellent customer service and communication abilities are essential. Experience with CRM or ticketing systems and remote support tools is a must. You should be adept at explaining technical concepts to non-technical users and possess a proactive attitude towards problem-solving and continuous learning. This role offers a great opportunity to grow within a supportive team in a thriving city.
If you are a technical expert with a passion for helping others and are looking for a challenging role in technical support, we encourage you to apply.
Apply Now
9