68 IT Support Staff jobs in East Peoria
Technical Support Product Specialist
Posted today
Job Viewed
Job Description
EPITEC
Title: Technical Product Support Specialist
Location: Mossville, IL
Details: 12-month contract with ongoing need, opportunity for direct hire, fully onsite role
Job Summary
We are seeking a highly skilled and proactive Technical Product Support Specialist to join our team in Mossville, IL. This role is responsible for diagnosing and resolving application and technical issues related to software and on-board hardware used by construction industry customers and dealers worldwide. You will play a key role in New Product Introduction (NPI) projects, field support, and issue resolution, while collaborating with global teams and engineering partners to ensure product reliability and customer satisfaction.
Job Duties and Responsibilities
- Support NPI projects by completing product support deliverables, including field development and follow-up activities.
- Execute tasks assigned by Product Service Engineers and coordinate Field Follow objectives.
- Implement standard support processes to respond to, restore, and resolve customer and dealer issues.
- Provide hands-on product expertise for problem analysis and Initial Cause Analysis (ICA).
- Manage incident cases to meet Support Level Agreement (SLA) metrics.
- Escalate high-priority issues to team leads and engineering specialists.
- Process CPI/CER tickets and communicate status updates to dealers.
- Maintain a support environment that enables effective diagnostics and customer connectivity.
- Report product improvement ideas and supportability enhancements.
- Advocate for customers and dealers in resolving technical product issues with development engineering.
- Assist with site network tuning and support Caterpillar demonstration centers.
- Act as liaison between implementation teams, product development, and support teams to ensure corrective actions and adherence to change management processes.
- Collaborate with global support analysts across the U.S., Australia, India, and Brazil.
- Facilitate knowledge transfer and maintain strong relationships with internal and external stakeholders.
Qualifications
Must Have:
- 3–4 years of experience with BSCS, BSME, BSEE or equivalent, or 5–10 years of system troubleshooting experience.
- Strong problem-solving skills and ability to diagnose complex technical issues.
- Excellent written and verbal communication skills.
- Ability to build strong relationships across partner organizations.
Additional Qualities:
- Experience with construction equipment technology solutions.
- Familiarity with jobsite networking infrastructure.
- Background in automotive or mobile equipment telematics.
- Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.).
- Proficiency with Command Line Interface (CLI) and Linux.
- CCNA certification or equivalent networking knowledge.
- Skilled in using network troubleshooting equipment.
- Willingness to travel up to 25% domestically and internationally.
Quality/Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About EPD:**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**Job Summary:**
Caterpillar is seeking a highly skilled Quality / Technical Support Representative to join our team, providing global support for rental power product quality and technical issues. In this role, you will partner with dealers worldwide to resolve product deficiencies, deliver technical guidance, and ensure exceptional customer service. Your work will focus on driving customer loyalty while minimizing the commercial impact of product complaints, with a strong emphasis on service process improvement and product problem management.
This role is well-suited for a technical professional who thrives in a customer-focused environment, has proven ability to build strong relationships, and demonstrates technical excellence in resolving complex challenges. If you are passionate about supporting product quality, enabling dealer success, and delivering service that exceeds expectations, we invite you to apply and join Caterpillar's mission to build a better world.
**What you will do:**
- Collect input from Dealer Technical Communicators on product issues and provide Caterpillar recommendations for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
- Building Rental dealer's technical capabilities to identify and repair product deficiencies.
- Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.
- Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
- Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
**What you will have:**
**Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement
alternatives.
- Communicates and models the criticality of customer focus as an organizational strategy.
**Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer
needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:
- Anticipates customers' needs and satisfies them proactively.
- Resolves complex customer complaints or problems.
- Teaches others how to deliver excellent customer service in a variety of settings.
- Applies the concept of 'Moments of Truth' to customer service.
- Participates in developing a variety of effective ways to deal with difficult customers.
- Recovers from a service failure in a way that enhances customer's esteem of the organization.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of
appropriate communication behaviors.
Level Extensive Experience:
- Reviews others' writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem resolution efforts.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.
- Develops successful resolutions to critical or wide-impact problems.
**Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
- Advises others on the assessment and provision of all technical solutions.
- Engages appropriate subject matter resources to effectively resolve technical issues.
- Mentors others to enhance their technical competence and its application to achieve more effective
technical solutions.
- Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
- Provides effective solutions to moderate technical challenges through strong technical competence,
effectively examining implications of events and issues.
- Assumes accountability for personal technical performance and holds others responsible for theirs.
**Top Candidates Will Also Have:**
+ Engineering Degree or equivalent experience is highly desired.
+ Extensive experience in customer focus, service excellence, consulting, and technical problem solving.
+ Strong communication skills to counsel dealers, guide Product Improvement Programs, and partner internally on defect resolution.
**Additional Information:**
+ This position is located in Peoria, IL or Dallas, Texas.
+ Domestic travel up to 35% & minimal international travel is required.
+ Domestic relocation assistance is offered for this position.
+ Visa sponsorship is not offered for this position.
+ This position requires the candidate to work a 5-day-a-week schedule in the office.
**Final Details:**
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:**
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:**
September 25, 2025 - October 9, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community ( .
Remote -Technology Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
Technical Product Support Specialist
Posted today
Job Viewed
Job Description
EPITEC
Title: Technical Product Support Specialist
Location: Mossville, IL
Details: 12-month contract with ongoing need, opportunity for direct hire, fully onsite role
Job Summary
We are seeking a hands-on and customer-focused Technical Product Support Specialist to join our team in Mossville, IL. In this role, you will provide diagnostic and resolution services for application and technical issues related to software and on-board hardware used by construction industry customers and dealers worldwide. You will play a key role in supporting New Product Introduction (NPI) projects, resolving field issues, and collaborating with engineering and implementation teams to ensure product reliability and customer satisfaction.
Job Duties and Responsibilities
- Support NPI projects by completing product support deliverables, including field development and follow-up activities.
- Resolve customer and dealer issues using standard support processes to restore service and implement permanent solutions.
- Perform hands-on product analysis and provide Initial Cause Analysis (ICA).
- Manage incident cases to meet Support Level Agreement (SLA) metrics.
- Escalate high-priority issues to team leads and engineering specialists.
- Process CPI/CER tickets and communicate status updates to dealers.
- Maintain a support environment that enables effective diagnostics and customer connectivity.
- Report product improvement ideas and supportability enhancements.
- Advocate for customers and dealers in resolving technical product issues with development engineering.
- Assist with site network tuning and support Caterpillar demonstration centers.
- Act as liaison between implementation teams, product development, and support teams to ensure corrective actions and adherence to change management processes.
- Facilitate knowledge transfer and maintain strong relationships with internal and external stakeholders.
Qualifications
Must Have:
- 3–4 years of experience with BSCS, BSME, BSEE or equivalent, or 5–10 years of system troubleshooting experience.
- Strong problem-solving skills and ability to diagnose complex technical issues.
- Excellent written and verbal communication skills.
- Ability to build strong relationships across partner organizations.
Additional Qualities:
- Experience with construction equipment technology solutions.
- Familiarity with jobsite networking infrastructure.
- Background in automotive or mobile equipment telematics.
- Willingness to travel up to 25% domestically and internationally.
Community Support Specialist - Community Support Pekin
Posted 1 day ago
Job Viewed
Job Description
Overview
Provides behavioral health assessment and treatment planning, case management, support, education, and consultation for individuals experiencing behavioral health concerns. Will provide crisis response and intervention as needed. Function as an effective team member and represent the agency in a professional manner.
Qualifications
Educational Requirements
H.S. Diploma/GED and one of the following:
-
Bachelor's degree in social work, psychology, related field.
-
Licensed Practical Nurse (LPN) A practical nurse who holds a valid license in the state of practice Upon Hire
-
Certified Rehabilitation Counselor (CRC) Certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus two years' documented experience in providing mental health Upon Hire
-
Certified Recovery Support Specialist (CRSS) Certified Recovery Support Specialist Upon Hire
Certification & Licensure Requirements
-
Driver's License in the State of Illinois Upon Hire
-
MVR must be ran annually Upon Hire
-
Use of usual and customary equipment used to perform essential functions of the position. Upon Hire
Other Requirements
Ability to delegate wisely, exercise good judgment, maintain good interpersonal relationships, adapt to change, evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to clients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians, co-workers, other clinic/hospital personnel, as well as the public. Position requires good organizational skills.
Responsibilities
Provide clinically supportive services such as case management, individual interventions, education to individuals with a mental illness
Provides community-based behavioral health services in a residential/group home setting for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact functioning.
Provides transportation to client as clinically appropriate.
Completes assessment and treatment plan with client. Request consultation, where indicated, in a diligent and timely manner.
Provides crisis assessment and intervention, completes safety plan with client, and follows up with client following crisis situation. Coordinates with Emergency Response Service and other crisis service teams when clinically appropriate.
Provides individual and group services to include, but not limited to, monitoring of daily living activities, assistance maintaining benefits and entitlements, assistance with employment and education, support to manage symptoms, skills training, advocacy for client’s rights and preferences, assistance accessing resources, family support, coordination of services and care.
Maintains records in accordance with TrilliumPlace policies, as well as state and federal oversight agencies and accreditation agencies including Joint Commission, Medicaid, Medicaid Rehabilitation Option, Illinois Department of Public Health, and Commercial Insurances.
Acts as a liaison and resource between the community and client needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities. Provide effective communication
Provides effective, concise and pertinent documentation in a timely manner
Actively maintains open communication and demonstrates a cooperative, teamwork style with clients and their family members
Communicates pertinent issues to medical staff and other team members
Serves as an advocate for clients
Prepares special reports as needed on activities, and work group activities.
Meets compliance standards for all documentation and clinical charts.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.39per hour - $29.79per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Community Support Specialist - Community Support Peoria
Posted 2 days ago
Job Viewed
Job Description
Overview
Provides behavioral health assessment and treatment planning, case management, support, education, and consultation for individuals experiencing behavioral health concerns. Will provide crisis response and intervention as needed. Function as an effective team member and represent the agency in a professional manner.
Qualifications
License/Certifications:
-
Driver's License in the State of Illinois Upon Hire
-
MVR must be ran annually Upon Hire
Education Requirements:
One of the following:
-
Bachelor's degree in social work, psychology; related field
-
Licensed Practical Nurse (LPN) A practical nurse who holds a valid license in the state of practice
-
Certified Rehabilitation Counselor (CRC) Certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus two years' documented experience in providing mental health.
-
Certified Recovery Support Specialist (CRSS) Certified Recovery Support Specialist.
Other Knowledge/Skills:
- Use of usual and customary equipment used to perform essential functions of the position. Ability to delegate wisely, exercise good judgment, maintain good interpersonal relationships, adapt to change, evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to clients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians, co-workers, other clinic/hospital personnel, as well as the public. Position requires good organizational skills.
Responsibilities
Provide clinically supportive services such as case management, individual interventions, education to individuals with a mental illness
Provides community-based behavioral health services in a residential/group home setting for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact functioning.
Provides transportation to client as clinically appropriate.
Completes assessment and treatment plan with client. Request consultation, where indicated, in a diligent and timely manner.
Provides crisis assessment and intervention, completes safety plan with client, and follows up with client following crisis situation. Coordinates with Emergency Response Service and other crisis service teams when clinically appropriate.
Provides individual and group services to include, but not limited to, monitoring of daily living activities, assistance maintaining benefits and entitlements, assistance with employment and education, support to manage symptoms, skills training, advocacy for client’s rights and preferences, assistance accessing resources, family support, coordination of services and care.
Maintains records in accordance with TrillumPlace policies, as well as state and federal oversight agencies and accreditation agencies including Joint Commission, Medicaid, Medicaid Rehabilitation Option, Illinois Department of Public Health, and Commercial Insurances.
Acts as a liaison and resource between the community and client needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities.
Provide effective communication
Provides effective, concise and pertinent documentation in a timely manner
Actively maintains open communication and demonstrates a cooperative, teamwork style with clients and their family members
Communicates pertinent issues to medical staff and other team members
Serves as an advocate for clients
Prepares special reports as needed on activities, and work group activities.
Meets compliance standards for all documentation and clinical charts.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.97per hour - $30.73per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Community Support Specialist - Community Support Peoria
Posted 1 day ago
Job Viewed
Job Description
Provides behavioral health assessment and treatment planning, case management, support, education, and consultation for individuals experiencing behavioral health concerns. Will provide crisis response and intervention as needed. Function as an effective team member and represent the agency in a professional manner.
Qualifications
**License/Certifications:**
+ Driver's License in the State of Illinois Upon Hire
+ MVR must be ran annually Upon Hire
**Education Requirements:**
One of the following:
+ Bachelor's degree in social work, psychology; related field
+ Licensed Practical Nurse (LPN) A practical nurse who holds a valid license in the state of practice
+ Certified Rehabilitation Counselor (CRC) Certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus two years' documented experience in providing mental health.
+ Certified Recovery Support Specialist (CRSS) Certified Recovery Support Specialist.
**Other Knowledge/Skills:**
+ Use of usual and customary equipment used to perform essential functions of the position. Ability to delegate wisely, exercise good judgment, maintain good interpersonal relationships, adapt to change, evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to clients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians, co-workers, other clinic/hospital personnel, as well as the public. Position requires good organizational skills.
Responsibilities
Provide clinically supportive services such as case management, individual interventions, education to individuals with a mental illness
Provides community-based behavioral health services in a residential/group home setting for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact functioning.
Provides transportation to client as clinically appropriate.
Completes assessment and treatment plan with client. Request consultation, where indicated, in a diligent and timely manner.
Provides crisis assessment and intervention, completes safety plan with client, and follows up with client following crisis situation. Coordinates with Emergency Response Service and other crisis service teams when clinically appropriate.
Provides individual and group services to include, but not limited to, monitoring of daily living activities, assistance maintaining benefits and entitlements, assistance with employment and education, support to manage symptoms, skills training, advocacy for client's rights and preferences, assistance accessing resources, family support, coordination of services and care.
Maintains records in accordance with TrillumPlace policies, as well as state and federal oversight agencies and accreditation agencies including Joint Commission, Medicaid, Medicaid Rehabilitation Option, Illinois Department of Public Health, and Commercial Insurances.
Acts as a liaison and resource between the community and client needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities.
Provide effective communication
Provides effective, concise and pertinent documentation in a timely manner
Actively maintains open communication and demonstrates a cooperative, teamwork style with clients and their family members
Communicates pertinent issues to medical staff and other team members
Serves as an advocate for clients
Prepares special reports as needed on activities, and work group activities.
Meets compliance standards for all documentation and clinical charts.
About Us
**Find it here.**
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.97per hour - $30.73per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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Community Support Specialist - Community Support Pekin
Posted 1 day ago
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Job Description
Provides behavioral health assessment and treatment planning, case management, support, education, and consultation for individuals experiencing behavioral health concerns. Will provide crisis response and intervention as needed. Function as an effective team member and represent the agency in a professional manner.
Qualifications
**Educational Requirements**
H.S. Diploma/GED and one of the following:
+ Bachelor's degree in social work, psychology, related field.
+ Licensed Practical Nurse (LPN) A practical nurse who holds a valid license in the state of practice Upon Hire
+ Certified Rehabilitation Counselor (CRC) Certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus two years' documented experience in providing mental health Upon Hire
+ Certified Recovery Support Specialist (CRSS) Certified Recovery Support Specialist Upon Hire
**Certification & Licensure Requirements**
+ Driver's License in the State of Illinois Upon Hire
+ MVR must be ran annually Upon Hire
+ Use of usual and customary equipment used to perform essential functions of the position. Upon Hire
**Other Requirements**
Ability to delegate wisely, exercise good judgment, maintain good interpersonal relationships, adapt to change, evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to clients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians, co-workers, other clinic/hospital personnel, as well as the public. Position requires good organizational skills.
Responsibilities
Provide clinically supportive services such as case management, individual interventions, education to individuals with a mental illness
Provides community-based behavioral health services in a residential/group home setting for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact functioning.
Provides transportation to client as clinically appropriate.
Completes assessment and treatment plan with client. Request consultation, where indicated, in a diligent and timely manner.
Provides crisis assessment and intervention, completes safety plan with client, and follows up with client following crisis situation. Coordinates with Emergency Response Service and other crisis service teams when clinically appropriate.
Provides individual and group services to include, but not limited to, monitoring of daily living activities, assistance maintaining benefits and entitlements, assistance with employment and education, support to manage symptoms, skills training, advocacy for client's rights and preferences, assistance accessing resources, family support, coordination of services and care.
Maintains records in accordance with TrilliumPlace policies, as well as state and federal oversight agencies and accreditation agencies including Joint Commission, Medicaid, Medicaid Rehabilitation Option, Illinois Department of Public Health, and Commercial Insurances.
Acts as a liaison and resource between the community and client needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities. Provide effective communication
Provides effective, concise and pertinent documentation in a timely manner
Actively maintains open communication and demonstrates a cooperative, teamwork style with clients and their family members
Communicates pertinent issues to medical staff and other team members
Serves as an advocate for clients
Prepares special reports as needed on activities, and work group activities.
Meets compliance standards for all documentation and clinical charts.
About Us
**Find it here.**
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.39per hour - $29.79per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Store Support
Posted today
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Job Description
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct cu Support, Fulfillment Associate, Store, Order Fulfillment, Retail