33 IT Support Staff jobs in Hazleton

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct cu Support, Fulfillment Associate, Store, Order Fulfillment, Retail

4122 - WILKES-BARRE

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Location: WILKES-BARRE

State: PA

Auto req ID_BR: 75575BR

Job Type: Store Support

Auto req ID:

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Join the Beacon Specialized Living Services Team: Make a Real Impact!

Are you looking for a meaningful career where you can make a difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, mental health challenges, and autism? If so, it’s time to LEAP forward in your career at Beacon Specialized Living Services!

At Beacon, we’re dedicated to providing exceptional care and support to individuals, empowering them to live their fullest lives. Whether you’re new to healthcare or experienced, we offer the training, support, and opportunities to help you grow professionally. NO experience is required to join our team — we’ll train you!

What Can I Expect as a Direct Support Professional (DSP)?

As a Direct Support Professional (DSP) at Beacon, you will support individuals with intellectual and developmental disabilities, autism, and mental health challenges. Your role will be instrumental in helping residents live independently, achieve personal goals, and improve their quality of life.

Daily Responsibilities Include:

• Provide Support & Care : Encourage and guide individuals throughout the day to meet their goals, following person-centered and behavior plans.
• Foster a Safe Environment : Create a trust-filled space where individuals feel safe, supported, and respected, ensuring their rights are upheld.
• Meal Prep & Housekeeping : Cook meals based on dietary specifications and assist with laundry and cleaning to maintain a safe and organized home environment.
• Transportation & Advocacy : Transport individuals to appointments, advocate on their behalf, and assist with documentation.
• Medication Administration : Administer medications as prescribed and ensure the correct dosage is provided.
• 24/7 Availability : Remain awake and accessible in homes requiring round-the-clock care.
• Supervise Daily Activities : Support individuals with personal care, life skills, and social activities.

What We’re Looking For:

• Passion for Helping Others: You’re committed to making a positive difference in the lives of individuals with disabilities and mental health challenges.
• Team Player: You’ll work closely with a team of compassionate professionals who share your dedication to providing quality care.
• Reliable & Dependable: You’re someone others can count on, whether it’s for coming to work on time, completing tasks efficiently, or providing consistent care.
• Willingness to Learn: We provide on-the-job training, and we value candidates who are eager to learn and grow with us.
• Physical & Emotional Resilience: The role requires physical activity and the ability to work in environments with occasional challenging behaviors.

What We offer:

• Competitive Pay & Benefits
  We offer competitive pay and a comprehensive benefits package that includes:
• Medical, Dental, and Vision (starting 1st of the month after 60 days)

• First Stop Health Telehealth – FREE for employee & Family

• 24/7 care via the app Virtual Urgent Care, Primary Care and Mental Health Care.
• Life Insurance and 401k (with employer match)
• Paid Training — including CPR, De-Escalation Training, and Medication Administration Certification
• DailyPay — Make any day PayDay!
• Advancement Opportunities with our LEAP Program!

Beacon’s Leadership, Excellence, Advancement, and Promotion (LEAP) program is designed to help you grow professionally and advance in your career.

• LEAP to Leadership : The LEAP program is a structured development program designed to prepare you for leadership roles and increased compensation.

• Advance Quickly : You can progress through the Leveling System within your first 90 days based on developing skills, demonstrating leadership potential, and advancing in your role.
• Be a Part of a Growth-Focused Organization : Join a company that values your contributions and supports your career development every step of the way.

Qualifications:

• Required :
• High school diploma or GED.
• Must be 18 years of age or older.
• Valid driver’s license.
• Compassionate and patient demeanor when working with individuals who have mental illness and co-occurring disorders.
• Preferred :
• 1-2 years of experience in healthcare, social services, or a related field (but not required).
• Excellent communication skills (both verbal and written).
• Ability to work in environments with potential exposure to physical aggression and infectious disease.

Why Beacon?

At Beacon, we don’t just offer jobs — we offer fulfilling careers. Join our team and become a part of a compassionate, mission-driven company that truly values its team members. You’ll receive the training and support you need to succeed, and you’ll experience the joy of knowing that your work is helping others live better lives.

Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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