104 IT Support Staff jobs in Memphis
Business Support Specialist
37544 Memphis, Tennessee
Mitchell Martin
Posted 8 days ago
Job Viewed
Job Description
Title: Business Support Specialist
Location: Mid-South Region (Onsite)
Employment Type: Full Time
Compensation:
Pay Range: $43750K-$62500K
Description:
Serve as a crucial link between IT and business units to ensure operations are supported.
Address technical issues and optimize IT solutions for business needs.
Conduct Level 2 problem analysis, documentation, and resolution.
Collaborate with the tech team for issue escalation.
Support and implement projects, ensuring IT solutions align with business processes.
Identify and recommend improvements to business processes using IT systems.
Adhere to ethical business practices and compliance requirements.
Key Responsibilities:
Provide tier II technical support and resolve hardware and software issues.
Offer advanced support for business applications in various operations.
Resolve complex user issues and system-related problems.
Act as the primary contact between IT and business units.
Develop and deliver training programs for business teams.
Work closely with IT and business teams on project implementation.
Ensure compliance with applicable laws and regulations.
Qualifications:
Bachelor's degree in IT, Computer Science, Business Administration, or related field.
Proficiency in IT Service Management and business applications.
Excellent communication skills for technical and non-technical audiences.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks in a fast-paced environment.
Team player with a customer-focused orientation.
Core Technologies:
IT Service Management | Office Suite | ERP Systems | CRM Systems
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here
Benefits:
Learn more about our benefits offerings here
EEO Statement:
Learn more about our EEO policy here
#LI-JG1
Location: Mid-South Region (Onsite)
Employment Type: Full Time
Compensation:
Pay Range: $43750K-$62500K
Description:
Serve as a crucial link between IT and business units to ensure operations are supported.
Address technical issues and optimize IT solutions for business needs.
Conduct Level 2 problem analysis, documentation, and resolution.
Collaborate with the tech team for issue escalation.
Support and implement projects, ensuring IT solutions align with business processes.
Identify and recommend improvements to business processes using IT systems.
Adhere to ethical business practices and compliance requirements.
Key Responsibilities:
Provide tier II technical support and resolve hardware and software issues.
Offer advanced support for business applications in various operations.
Resolve complex user issues and system-related problems.
Act as the primary contact between IT and business units.
Develop and deliver training programs for business teams.
Work closely with IT and business teams on project implementation.
Ensure compliance with applicable laws and regulations.
Qualifications:
Bachelor's degree in IT, Computer Science, Business Administration, or related field.
Proficiency in IT Service Management and business applications.
Excellent communication skills for technical and non-technical audiences.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks in a fast-paced environment.
Team player with a customer-focused orientation.
Core Technologies:
IT Service Management | Office Suite | ERP Systems | CRM Systems
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here
Benefits:
Learn more about our benefits offerings here
EEO Statement:
Learn more about our EEO policy here
#LI-JG1
View Now
0
Tech Support Specialist
72364 Marion, Arkansas
Entergy
Posted 1 day ago
Job Viewed
Job Description
**Work Place Flexibility:** Hybrid
**Legal Entity:** Entergy Services, Inc.-ESI (OLD)
At Entergy, we've been planning for the future for more than 100 years. We've experienced a lot of change, generating power first from sawdust to splitting atoms, harnessing sunlight, and using abundant, clean and efficient natural gas. We are leading the clean energy transformation for the utility industry and continue to explore alternative technologies.
We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It's knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, cleaner, and more prosperous future for everyone.
Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy's region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way. We've committed over the next three decades to reduce our carbon emissions from our operations to net-zero by 2050.
Entergy's Power Generation group operates a fleet of more than 30 owned, leased, or operated natural gas, coal, oil hydro, solar and petroleum coke plants, with a total engineering capacity exceeding 20,000 megawatts. Entergy continues to build or acquire megawatts from new hydrogen capable natural gas units, solar, wind and other technologies complement its existing megawatts of nuclear, natural gas, coal, oil, hydroelectric, and solar facilities.
***This position can be filled as a Tech Support Specialist I - Sr. Lead, depending on the qualifications and experience of the selected candidate***
**Job Summary/Purpose**
Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear. Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices. Manages Configuration Management (CM) including the policies, procedures, techniques, and tools that manage, evaluate proposed changes, track the status of changes, and maintain supporting documents and drawings as the system changes. Single point of contact to manage the governance, oversight, and support drafting and document management. Manages drafting support and document management for all Power Generation power plants and ESI groups. Manages drawings and updates associated with major projects including new acquisitions, self builds, and decommissioned sites and ensures inclusion in TRACS. Manages Power Generation TRACS (Technical Records Access and Control System) program that stores over 650,000 drawings and documents.
**Job Duties/Responsibilities**
1. Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear.
2. Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices.
3. Manage Configuration Management, drafting and document management procedures and standards for Power Generation.
4. Manage Technical Records Access and Control System (TRACS) for all Power Generation plants and provide expert consultation on the use of TRACS to customers. Problem solves complex issues associated with TRACS and AutoCad. Monitor TRACS for new drafting request and approved requests for smooth workflow through drafting.
5. Ensure compliance with Configuration Management policies and procedures including tracking key process indicators (KPI's) through audits, data analysis, and surveys.
6. Manage, review, and approve drawing updates with any contract drafters. Manage overall drafting related costs and monitor drafting productivity metrics.
7. Manage and provide consultant services on behalf of the plants with construction vendors doing work at the plants regarding configuration management including major project drawings.
8. Provide expert CAD technical knowledge to promote and assist the plants with their drafting needs in attaining plant goals and targets. Support ESI drafting requests
**MINIMUM REQUIREMENTS:**
**Minimum Education:**
+ High school diploma or GED or equivalent experience
+ **Preferred:**
+ 2 year Associate Degree (in a technical field such as computer aided drafting a plus) to a 4 year degree in a technical discipline **.**
**Minimum Experience:**
+ Tech Support Spec I: at least 0 - 2 years of power plant or relevant technical experience is preferred
+ Tech Support Spec II: at least 2 - 4 years of power plant or relevant technical experience is preferred
+ Tech Support Spec III: at least 4 - 6 years of power plant or relevant technical experience is preferred
+ Tech Support Spec Sr: at least 6 - 8 years of power plant or relevant technical experience is preferred
+ Tech Support Spec Sr Lead: at least 8-10 years of power plant or relevant technical experience is preferred
**Minimum experience desired of the position**
Candidate desired experience, 3-5 years of utility scale solar experience. Warranty process management experience. Configuration Management, Drafting, and Document Management experience with electric utility related disciplines. These include, but are not limited to, architectural, civil, electrical, mechanical and instrumentation. Candidate needs background in Power Plant drawings and needs to possess leadership skills working with others and organizing and closing out drawing projects.
**Minimum knowledge, skills and abilities required of the position**
Utility scale solar principals and maintenance strategy experience
Warranty process management experience
Understanding of Configuration Management(CM) principles and ability to develop procedures and policies to support CM to maintain plant system integrity
Understanding of the Electronic Document Management (EDM) theory and hard copy Document Management filing of multiple drawing number schemes.
Knowledge and understanding of AutoCAD, Microstation, RasterCAD, CADoverlay and CAD software related to Entergy Drafting and EDM (Electronic Document Management).
CAD software knowledge and communication skills to instruct contract drafters and solve drafting problems.
Candidate must learn TRACS software and effectively communicate with Plant customers and ESI Support personnel through their questions using TRACS (Technical Records Access and Control System). Candidate will be responsible for the drawing contents of TRACS.
Knowledge of Entergy Power Plant drafting standards and be able to interface with contractors and vendors, both supplying drawings and receiving drawings.
Knowledge of good drafting practices and be able to check drafter's work on multi-discipline drawings for completeness and good drafting practices before returning drawings to the plant(s).
Computer skills to effectively use the corporate computer tools provided as our standard tool set, and standard computer codes for complex analysis and problems solving.
**Any Certificates, Licenses, etc.:**
+ None
#LI-AH1
**Primary Location:** Texas-The Woodlands Texas : The Woodlands | Arkansas : Little Rock | Arkansas : Marion | Arkansas : Searcy | Louisiana : New Orleans | Louisiana : Sterlington
**Job Function** :Professional
**FLSA Status** :Professional
**Relocation Option:** No Relocation Offered
**Union description/code** :NON BARGAINING UNIT
**Number of Openings** :2
**Req ID:** 119597
**Travel Percentage** :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to navigate to EEO page, or see statements below.
**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ( ?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Equal Opportunity ( non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.
**EEI Testing:**
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and **Pre-employment Testing:** of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Job Segment:** CAD, Drafting, Testing, Power Plant Operator, Power Plant, Engineering, Technology, Energy
**Legal Entity:** Entergy Services, Inc.-ESI (OLD)
At Entergy, we've been planning for the future for more than 100 years. We've experienced a lot of change, generating power first from sawdust to splitting atoms, harnessing sunlight, and using abundant, clean and efficient natural gas. We are leading the clean energy transformation for the utility industry and continue to explore alternative technologies.
We are on the verge of a monumental technology convergence, where reality swiftly catches up to possibility. The utility of the future does much more than keep the lights on and the gas flowing. It's knowledgeable and skillful workforce will solve challenges and fuel a brighter, smarter, cleaner, and more prosperous future for everyone.
Having the lowest retail electricity rates of any utility in the United States drives economic growth within Entergy's region, a key ingredient to sustained growth for any utility. We also believe a diverse workforce committed to personal and professional growth is critical to our success. We place a high priority on developing talent to meet current and future needs, giving employees opportunities to grow their careers their way. We've committed over the next three decades to reduce our carbon emissions from our operations to net-zero by 2050.
Entergy's Power Generation group operates a fleet of more than 30 owned, leased, or operated natural gas, coal, oil hydro, solar and petroleum coke plants, with a total engineering capacity exceeding 20,000 megawatts. Entergy continues to build or acquire megawatts from new hydrogen capable natural gas units, solar, wind and other technologies complement its existing megawatts of nuclear, natural gas, coal, oil, hydroelectric, and solar facilities.
***This position can be filled as a Tech Support Specialist I - Sr. Lead, depending on the qualifications and experience of the selected candidate***
**Job Summary/Purpose**
Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear. Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices. Manages Configuration Management (CM) including the policies, procedures, techniques, and tools that manage, evaluate proposed changes, track the status of changes, and maintain supporting documents and drawings as the system changes. Single point of contact to manage the governance, oversight, and support drafting and document management. Manages drafting support and document management for all Power Generation power plants and ESI groups. Manages drawings and updates associated with major projects including new acquisitions, self builds, and decommissioned sites and ensures inclusion in TRACS. Manages Power Generation TRACS (Technical Records Access and Control System) program that stores over 650,000 drawings and documents.
**Job Duties/Responsibilities**
1. Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear.
2. Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices.
3. Manage Configuration Management, drafting and document management procedures and standards for Power Generation.
4. Manage Technical Records Access and Control System (TRACS) for all Power Generation plants and provide expert consultation on the use of TRACS to customers. Problem solves complex issues associated with TRACS and AutoCad. Monitor TRACS for new drafting request and approved requests for smooth workflow through drafting.
5. Ensure compliance with Configuration Management policies and procedures including tracking key process indicators (KPI's) through audits, data analysis, and surveys.
6. Manage, review, and approve drawing updates with any contract drafters. Manage overall drafting related costs and monitor drafting productivity metrics.
7. Manage and provide consultant services on behalf of the plants with construction vendors doing work at the plants regarding configuration management including major project drawings.
8. Provide expert CAD technical knowledge to promote and assist the plants with their drafting needs in attaining plant goals and targets. Support ESI drafting requests
**MINIMUM REQUIREMENTS:**
**Minimum Education:**
+ High school diploma or GED or equivalent experience
+ **Preferred:**
+ 2 year Associate Degree (in a technical field such as computer aided drafting a plus) to a 4 year degree in a technical discipline **.**
**Minimum Experience:**
+ Tech Support Spec I: at least 0 - 2 years of power plant or relevant technical experience is preferred
+ Tech Support Spec II: at least 2 - 4 years of power plant or relevant technical experience is preferred
+ Tech Support Spec III: at least 4 - 6 years of power plant or relevant technical experience is preferred
+ Tech Support Spec Sr: at least 6 - 8 years of power plant or relevant technical experience is preferred
+ Tech Support Spec Sr Lead: at least 8-10 years of power plant or relevant technical experience is preferred
**Minimum experience desired of the position**
Candidate desired experience, 3-5 years of utility scale solar experience. Warranty process management experience. Configuration Management, Drafting, and Document Management experience with electric utility related disciplines. These include, but are not limited to, architectural, civil, electrical, mechanical and instrumentation. Candidate needs background in Power Plant drawings and needs to possess leadership skills working with others and organizing and closing out drawing projects.
**Minimum knowledge, skills and abilities required of the position**
Utility scale solar principals and maintenance strategy experience
Warranty process management experience
Understanding of Configuration Management(CM) principles and ability to develop procedures and policies to support CM to maintain plant system integrity
Understanding of the Electronic Document Management (EDM) theory and hard copy Document Management filing of multiple drawing number schemes.
Knowledge and understanding of AutoCAD, Microstation, RasterCAD, CADoverlay and CAD software related to Entergy Drafting and EDM (Electronic Document Management).
CAD software knowledge and communication skills to instruct contract drafters and solve drafting problems.
Candidate must learn TRACS software and effectively communicate with Plant customers and ESI Support personnel through their questions using TRACS (Technical Records Access and Control System). Candidate will be responsible for the drawing contents of TRACS.
Knowledge of Entergy Power Plant drafting standards and be able to interface with contractors and vendors, both supplying drawings and receiving drawings.
Knowledge of good drafting practices and be able to check drafter's work on multi-discipline drawings for completeness and good drafting practices before returning drawings to the plant(s).
Computer skills to effectively use the corporate computer tools provided as our standard tool set, and standard computer codes for complex analysis and problems solving.
**Any Certificates, Licenses, etc.:**
+ None
#LI-AH1
**Primary Location:** Texas-The Woodlands Texas : The Woodlands | Arkansas : Little Rock | Arkansas : Marion | Arkansas : Searcy | Louisiana : New Orleans | Louisiana : Sterlington
**Job Function** :Professional
**FLSA Status** :Professional
**Relocation Option:** No Relocation Offered
**Union description/code** :NON BARGAINING UNIT
**Number of Openings** :2
**Req ID:** 119597
**Travel Percentage** :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to navigate to EEO page, or see statements below.
**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ( ?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Equal Opportunity ( non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.
**EEI Testing:**
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and **Pre-employment Testing:** of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Job Segment:** CAD, Drafting, Testing, Power Plant Operator, Power Plant, Engineering, Technology, Energy
View Now
1
IT Systems Support Specialist
38018 Cordova, Tennessee
Insight Global
Posted 2 days ago
Job Viewed
Job Description
Job Description
A client/employer of Insight Global is searching for an IT Systems Support Specialist to report onsite in Durham, NC. This person is responsible for providing hands-on technical support for local office users and equipment and will act as the main point of contact for service desk issues. They will collaborate with executives and internal teams to troubleshoot hardware and software issues, manage desktop technology, and support IT infrastructure.
Responsibilities may include:
-
Handle escalated IT issues
-
Provide hands-on assistance for conference rooms, printers, and additional equipment.
-
Troubleshoot devices to diagnose and resolve hardware and software issues
-
Manage desktop technology for internal stakeholders and utilize imaging tools to prepare and deploy devices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-Bachelors degree in IT, Computer Science, or equivalent with 2 years of IT support experience.
- Extensive experience in troubleshooting hardware and operating systems
-Strong communication skills and comfortable working in high pressure environments with executive-level presence
-Experience with Intune -IT certifications
-Experience supporting call centers and SAP users null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
View Now
2
IT Systems Support Specialist
38018 Cordova, Tennessee
Insight Global
Posted 1 day ago
Job Viewed
Job Description
A client/employer of Insight Global is searching for an IT Systems Support Specialist to report onsite in Durham, NC. This person is responsible for providing hands-on technical support for local office u and equipment and will act as the main point of contact for service desk issues. They will collaborate with executives and internal teams to troubleshoot hardware and software issues, manage desktop technology, and support IT infrastructure.
Responsibilities may include:
- Handle escalated IT issues
- Provide hands-on assistance for conference rooms, printers, and additional equipment.
- Troubleshoot devices to diagnose and resolve hardware and software issues
- Manage desktop technology for internal stakeholders and utilize imaging tools to prepare and deploy devices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
- Bachelors degree in IT, Computer Science, or equivalent with 2 years of IT support experience.
- Extensive experience in troubleshooting hardware and operating systems
- Strong communication skills and comfortable working in high pressure environments with executive-level presence
- Experience with Intune
Nice to Have Skills & Experience
- IT certifications
- Experience supporting call centers and SAP u
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
View Now
3
IT Systems Support Specialist
38088 Cordova, Tennessee
Insight Global
Posted 6 days ago
Job Viewed
Job Description
Job Description
A client/employer of Insight Global is searching for an IT Systems Support Specialist to report onsite in Durham, NC. This person is responsible for providing hands-on technical support for local office users and equipment and will act as the main point of contact for service desk issues. They will collaborate with executives and internal teams to troubleshoot hardware and software issues, manage desktop technology, and support IT infrastructure.
Responsibilities may include:
- Handle escalated IT issues
- Provide hands-on assistance for conference rooms, printers, and additional equipment.
- Troubleshoot devices to diagnose and resolve hardware and software issues
- Manage desktop technology for internal stakeholders and utilize imaging tools to prepare and deploy devices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-Bachelors degree in IT, Computer Science, or equivalent with 2 years of IT support experience.
- Extensive experience in troubleshooting hardware and operating systems
-Strong communication skills and comfortable working in high pressure environments with executive-level presence
-Experience with Intune -IT certifications
-Experience supporting call centers and SAP users null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
A client/employer of Insight Global is searching for an IT Systems Support Specialist to report onsite in Durham, NC. This person is responsible for providing hands-on technical support for local office users and equipment and will act as the main point of contact for service desk issues. They will collaborate with executives and internal teams to troubleshoot hardware and software issues, manage desktop technology, and support IT infrastructure.
Responsibilities may include:
- Handle escalated IT issues
- Provide hands-on assistance for conference rooms, printers, and additional equipment.
- Troubleshoot devices to diagnose and resolve hardware and software issues
- Manage desktop technology for internal stakeholders and utilize imaging tools to prepare and deploy devices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-Bachelors degree in IT, Computer Science, or equivalent with 2 years of IT support experience.
- Extensive experience in troubleshooting hardware and operating systems
-Strong communication skills and comfortable working in high pressure environments with executive-level presence
-Experience with Intune -IT certifications
-Experience supporting call centers and SAP users null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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4
Senior Clinical Applications Support Specialist
37544 Memphis, Tennessee
St. Jude Children's Research Hospital
Posted today
Job Viewed
Job Description
Senior Clinical Applications Support Specialist
The Senior Clinical Applications Support Specialist is responsible for providing operational, technical and training support for the Electronic Health Record (EHR) and other Clinical Applications systems utilized by St. Jude Children's Research Hospital. This position acts as a liaison between clinical staff and information services/clinical applications support teams. This position will primarily lead support for EHR users onsite, participate in rounding sessions to address EHR and technical issues, engage in workgroups to improve EHR workflows, communicate system downtimes and upgrades, and provide ongoing support and optimization for staff on application functionality.
Job Responsibilities:- Obtains and provides knowledge transfer (KT) with various IS/Clinical Application teams for EHR support areas, application/user workflows, and IS supported systems/solutions.
- Performs proactive rounding within clinical areas and serves as an IS/Clinical Applications liaison to help identify, follow-up, resolve, and escalate issues, concerns, or needs in support of the clinical staff, nurses, and providers.
- Assists with implementation of new clinical application systems, including participation in testing of new systems as needed.
- Conducts analysis on clinician efficiency and proficiency in clinical application systems and provides proactive outreach/intervention when necessary to address areas of improvement.
- Serves as the primary contact for system related questions and issues involving the core EHR and Clinical Digital Workspace (CDWS) and other clinical applications.
- Support maintenance of computer systems and networks.
- Respond to basic customer/end-user queries within timelines.
- Assist in preparing reports and documents related to technical support (e.g. problems, resolutions, assets registers).
- Provide logistics support in coordination with third parties.
- Proactively develop deep knowledge of clinical application concepts, processes, and procedures.
- May mentor other team members.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintains regular and predictable attendance.
- High School Diploma or GED required.
- Minimum requirement: 4+ years experience providing support around Electronic Medical Record (EHR) and other Clinical Applications.
- Registered nursing and patient care experience in an ambulatory and/or inpatient setting in a pediatric hospital is preferred.
- Certification in one or more Epic applications is preferred.
- Certification in A+, Network, Windows, or Apple preferred.
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $29.00 - $50.50 per hour for the role of Senior Clinical Applications Support Specialist.
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
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5
Senior Specialist, Help Desk Support
38111 Memphis, Tennessee
Raymond James Financial, Inc.
Posted 11 days ago
Job Viewed
Job Description
**Job Description Summary**
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.
**Job Description**
**_This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Memphis, TN or Southfield, MI Corporate Office_** **.**
**Please Note:** The initial training period will last six weeks and will require candidates to be onsite in the office **five days a week** .
**Job Summary:**
With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
**Responsibilities:**
+ Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
+ Utilizes knowledge management tools to help resolve client issues.
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
+ Assists customers in performing basic software installations.
+ Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
+ Escalates trends and outages as needed to leadership and for Service News postings.
+ Manages time in customer contact center setting and documents time via activity codes.
+ Utilizes required activity codes to provide awareness of non-phone related activities.
+ Will be accountable for carrying on-call phone and responding to calls on a rotating basis.
+ Performs other duties and responsibilities as assigned.
+ Ensure a positive experience for internal clients by having courteous interactions with them.
+ Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
+ Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
+ Organize own work schedule each day in line with changing priorities.
+ Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
**Skills:**
+ Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications
+ Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
+ Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.
+ Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
+ Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
+ Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
+ Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
+ Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
+ Works under supervision at an elementary level to monitor, diagnose and fix technological problems.
+ Works under supervision at an elementary level to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
+ Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
+ Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
+ Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
+ Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.
+ Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
**Licenses/Certifications:**
+ Incumbents must be able to obtain HDI Certification within 1 year of hire. Raymond James will pay for three attempts to pass the certification.
**Education**
Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS) (Required)
**Work Experience**
General Experience - 13 months to 3 years
**Certifications**
**Travel**
Less than 25%
**Workstyle**
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#LI-TC1
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.
**Job Description**
**_This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Memphis, TN or Southfield, MI Corporate Office_** **.**
**Please Note:** The initial training period will last six weeks and will require candidates to be onsite in the office **five days a week** .
**Job Summary:**
With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
**Responsibilities:**
+ Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
+ Utilizes knowledge management tools to help resolve client issues.
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
+ Assists customers in performing basic software installations.
+ Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
+ Escalates trends and outages as needed to leadership and for Service News postings.
+ Manages time in customer contact center setting and documents time via activity codes.
+ Utilizes required activity codes to provide awareness of non-phone related activities.
+ Will be accountable for carrying on-call phone and responding to calls on a rotating basis.
+ Performs other duties and responsibilities as assigned.
+ Ensure a positive experience for internal clients by having courteous interactions with them.
+ Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
+ Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
+ Organize own work schedule each day in line with changing priorities.
+ Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
**Skills:**
+ Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications
+ Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
+ Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.
+ Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
+ Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
+ Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
+ Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
+ Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
+ Works under supervision at an elementary level to monitor, diagnose and fix technological problems.
+ Works under supervision at an elementary level to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
+ Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
+ Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
+ Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
+ Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.
+ Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
**Licenses/Certifications:**
+ Incumbents must be able to obtain HDI Certification within 1 year of hire. Raymond James will pay for three attempts to pass the certification.
**Education**
Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS) (Required)
**Work Experience**
General Experience - 13 months to 3 years
**Certifications**
**Travel**
Less than 25%
**Workstyle**
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#LI-TC1
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6
Senior Specialist, Help Desk Support
38111 Memphis, Tennessee
Raymond James Financial, Inc.
Posted 11 days ago
Job Viewed
Job Description
**Job Description**
**_This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Memphis, TN or Southfield, MI Corporate Office_** **.**
**Please Note:** The initial training period will last six weeks and will require candidates to be onsite in the office **five days a week** .
**Job Summary:**
With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
**Responsibilities:**
+ Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
+ Utilizes knowledge management tools to help resolve client issues.
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
+ Assists customers in performing basic software installations.
+ Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
+ Escalates trends and outages as needed to leadership and for Service News postings.
+ Manages time in customer contact center setting and documents time via activity codes.
+ Utilizes required activity codes to provide awareness of non-phone related activities.
+ Will be accountable for carrying on-call phone and responding to calls on a rotating basis.
+ Performs other duties and responsibilities as assigned.
+ Ensure a positive experience for internal clients by having courteous interactions with them.
+ Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
+ Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
+ Organize own work schedule each day in line with changing priorities.
+ Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
**Skills:**
+ Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications
+ Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
+ Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.
+ Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
+ Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
+ Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
+ Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
+ Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
+ Works under supervision at an elementary level to monitor, diagnose and fix technological problems.
+ Works under supervision at an elementary level to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
+ Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
+ Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
+ Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
+ Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.
+ Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
**Licenses/Certifications:**
+ Incumbents must be able to obtain HDI Certification within 1 year of hire. Raymond James will pay for three attempts to pass the certification.
**Education**
Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS) (Required)
**Work Experience**
General Experience - None
**Certifications**
**Travel**
Less than 25%
**Workstyle**
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
**_This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Memphis, TN or Southfield, MI Corporate Office_** **.**
**Please Note:** The initial training period will last six weeks and will require candidates to be onsite in the office **five days a week** .
**Job Summary:**
With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.
**Responsibilities:**
+ Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
+ Utilizes knowledge management tools to help resolve client issues.
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
+ Assists customers in performing basic software installations.
+ Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
+ Escalates trends and outages as needed to leadership and for Service News postings.
+ Manages time in customer contact center setting and documents time via activity codes.
+ Utilizes required activity codes to provide awareness of non-phone related activities.
+ Will be accountable for carrying on-call phone and responding to calls on a rotating basis.
+ Performs other duties and responsibilities as assigned.
+ Ensure a positive experience for internal clients by having courteous interactions with them.
+ Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
+ Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
+ Organize own work schedule each day in line with changing priorities.
+ Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
**Skills:**
+ Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications
+ Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
+ Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.
+ Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
+ Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
+ Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
+ Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
+ Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
+ Works under supervision at an elementary level to monitor, diagnose and fix technological problems.
+ Works under supervision at an elementary level to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
+ Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
+ Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
+ Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
+ Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.
+ Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
**Licenses/Certifications:**
+ Incumbents must be able to obtain HDI Certification within 1 year of hire. Raymond James will pay for three attempts to pass the certification.
**Education**
Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS) (Required)
**Work Experience**
General Experience - None
**Certifications**
**Travel**
Less than 25%
**Workstyle**
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
View Now
7
Treasury Management Technical Support II- Customer Support
38111 Memphis, Tennessee
First Horizon Bank
Posted 11 days ago
Job Viewed
Job Description
**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
View Now
8
Administrative and Logistics Support Specialist (Tennessee (TN), US)
37544 Memphis, Tennessee
Day & Zimmermann
Posted 4 days ago
Job Viewed
Job Description
About Day & Zimmermann
No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high-threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We're trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests. As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose - We put people to work, we protect American freedoms, and we help our customers power and improve the world!
Position Description
We are looking for Full time Administrative and Logistics Support Specialist to join our SOC Team in Memphis, TN!
The Administrative and Logistics Support Specialist provides essential administrative, operational, and logistical support. This role ensures the efficient coordination of personnel, resources, and documentation in support of operations. The ideal candidate is highly organized, detail-oriented, and capable of operating in a fast-paced, compliance-driven environment.
As an Administrative and Logistics Support Specialist, here's the work you will do:
We care about our employees and it shows!
Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts;100% paid Parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family member
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:
SO WHAT ARE YOU WAITING FOR? APPLY NOW! Talent Acquisition Partner: Austin Kintner
Diversity, Inclusion & Equal Employment Opportunity
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation and gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email
#dzsoc
Connect with us:
No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high-threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We're trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests. As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose - We put people to work, we protect American freedoms, and we help our customers power and improve the world!
Position Description
We are looking for Full time Administrative and Logistics Support Specialist to join our SOC Team in Memphis, TN!
The Administrative and Logistics Support Specialist provides essential administrative, operational, and logistical support. This role ensures the efficient coordination of personnel, resources, and documentation in support of operations. The ideal candidate is highly organized, detail-oriented, and capable of operating in a fast-paced, compliance-driven environment.
As an Administrative and Logistics Support Specialist, here's the work you will do:
- Maintain accurate duty rosters, timekeeping logs, and leave schedules. Collect, verify, and maintain up-to-date records for all contract personnel, including identification documents, training certifications, licenses, background checks, and medical clearances (as required).
- Prepare and process reports, memos, and correspondence related to contract deliverables and internal operations.
- Support onboarding and in-processing of new security personnel and Track training and certification records to ensure compliance with contract requirements.
- Assist with procurement, inventory management, and distribution of uniforms, equipment, and supplies.
- Track equipment issuance and ensure accountability for all controlled items
- Technologically proficient
- Knowledge of administrative and clerical procedures such as records management, document control, and office workflows.
- Knowledge of logistics and supply chain principles , including inventory control, procurement, and equipment accountability.
- Familiarity with security operations support, including personnel scheduling, credentialing, and compliance tracking.
- Strong organizational and time-management skills to manage multiple priorities and meet deadlines in a dynamic environment.
- Proficient in office software applications, particularly Microsoft Excel, Word, Outlook, and SharePoint; experience with asset or logistics tracking tools is a plus.
- Effective written and verbal communication skills
- Ability to work independently or with minimal supervision
- Ability to support physical logistics tasks, such as organizing supply rooms, issuing gear, or assisting with mobilization activities (may require lifting or extended standing).
- High school diploma or GED required.
- 3+ years of experience in an administrative or logistics support role
- Preferred: experience in a government, military or security contract environment
We care about our employees and it shows!
Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts;100% paid Parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family member
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:
- Visual acuity (e.g., needed to prepare and analyze data, transcribe documents, view a computer, read, inspect objects, operate machinery)
- Pushing or pulling (e.g., using a part of your body to press, drag, or haul)
- Balancing (e.g., maintaining equilibrium while walking, climbing, crouching)
- Manual Dexterity (e.g., picking, pinching, typing, or other work using fingers)
- Stooping (e.g., bending the spine at the waist)
- Grasping (e.g., using hand to apply pressure)
- Reaching (e.g., extending arms or legs in any direction)
- Feeling (e.g., perceiving an object's size, shape, texture, etc.)
- Lifting motion or lifting objects more than 0 pounds
- Climbing (e.g., ascending/descending ladders, stairs, scaffolding, ramps, poles, etc.)
- Walking
- Hearing
- Repetitive motions of any part of the body
- Talking
- Kneeling, crouching, or crawlin
- Capacity to think, concentrate, and focus over long periods of time
- Ability to write complex documents in the English language
- Ability to read complex documents in the English language
- Capacity to express thoughts orally
- (e.g., accurately, quickly, and loudly convey spoken instructions to workers)
- Capacity to reason and make sound decision
SO WHAT ARE YOU WAITING FOR? APPLY NOW! Talent Acquisition Partner: Austin Kintner
Diversity, Inclusion & Equal Employment Opportunity
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation and gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email
#dzsoc
Connect with us:
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