131 IT Support Staff jobs in North Las Vegas
Help Desk Support Technician ( {{city}})
Posted 3 days ago
Job Viewed
Job Description
We are looking for a Help Desk Support Technician for our Las Vegas location! This role is responsible for providing technical support across first, second, and, when needed, third-level issues. This role responds to support incidents via email, chat, phone, or ticketing systems and delivers hands-on assistance to employees using desktops, laptops, mobile devices, business applications, and collaboration tools. The technician will troubleshoot a wide range of issues, escalating complex problems when appropriate.
Essential Responsibilities:
- Responds to incidents via ServiceNow, ensuring timely resolution or escalation of technical issues.
- Provides support for desktops, laptops, mobile devices, and associated peripherals.
- Troubleshoots and resolves hardware, software, and connectivity issues; escalates when necessary.
- Installs, configures, and maintains desktop/laptop hardware, software, and virtual machines.
- Instructs users on the use of supported equipment and software.
- Addresses system security concerns, including antivirus, malware, and software updates.
- Supports and maintains voice and audio-visual communication systems.
- Provides hands-on assistance in the computer/server room for hardware-related issues such as server reboots, SAN drive failures, or network switch problems.
- Participates in team and cross-functional initiatives as needed.
- Performs other duties as assigned in alignment with business needs.
Required Qualifications
- Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of IT support experience in a professional environment.
- Proficiency with macOS (version 12 and newer) and Windows 10/11 operating systems.
- Strong knowledge of desktop and laptop configuration in a networked environment.
- Familiarity with Microsoft Office and Google Workspace applications.
- Strong analytical, decision-making, and troubleshooting skills.
- Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong interpersonal skills and attention to detail.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.
- Ability to read and interpret digital and printed data.
- Experience handling sensitive data with strict confidentiality and adherence to security protocols.
Preferred Qualifications
- Exposure to network operating systems and basic networking principles
- Knowledge of Google Gemini AI, Microsoft Entra/Active Directory end-user administration, JD Edwards, Cisco IP Telephony, Microsoft Intune, Mosyle Business, Apple Business Manager, SentinelOne, and Service-Now.
Direct Support: Home Support Specialist
Posted 6 days ago
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Job Description
***NEW Program***
Are you passionate about working with youth who require higher levels of care and support? Eagle Quest, a leading organization serving at-risk and disadvantaged youth and their families, is seeking dedicated Home Support Specialists to join our growing team. The Home Support Specialist position is a direct care role in a group home setting, working with foster youth. This is an excellent opportunity to make a meaningful impact while working in a supportive, mission-driven environment. We are hiring for Full-Time and Part-Time hourly positions for multiple shifts with competitive wages and a range of benefits.
Shifts Available: Morning | Swing | Graveyard
Key Responsibilities
- Coordinate and facilitate service scheduling for providers within the QRTP (Qualified Residential Treatment Program)
- Deliver crisis stabilization services, intensive in-home supports, and skill-building activities (self-care, communication, social)
- Ensure the physical safety and well-being of youth in care
- Organize and participate in recreational and therapeutic activities
- Maintain accurate documentation for Medicaid and internal reporting
- Provide transportation for youth and assist with appointments
- High school diploma or equivalent (required)
- Strong communication and organizational skills
- Ability to pass FBI and Interstate background checks (reimbursed after hire)
- Valid Nevada driver's license (must be obtained within 30 days of employment)
- Bachelor's degree in a related field (e.g., Social Work, Psychology, Child Development, Counseling, etc.)
(Required to be considered a Qualified Mental Health Associate - QMHA) - Minimum of one year of experience working with youth or in family preservation programs
(Experience with higher level of care preferred)
- Competitive hourly wage
- 401(k) with Company Matching
- Paid Time Off (PTO) - available to both full-time and part-time employees
- Paid Holidays (for full-time positions)
- Comprehensive Health Insurance (medical, dental, vision, life, and supplemental coverage for full-time employees)
- Paid Training Hours
- A positive, team-oriented workplace focused on professional growth and development
- Are committed to quality and high standards
- Bring motivation, empathy, and a positive attitude
- Want to grow professionally in a supportive and rewarding environment
Ready to make a difference in your community? Apply today and help us continue to elevate lives across Las Vegas.
Eagle Quest - A Great Place to Work At Eagle Quest, we strive every day to fulfill our mission: help members of our community reach new heights through quality behavioral healthcare and unmatched customer service. We encourage applicants that will strive for Quality and Hold High standards; are highly motivated and possess a positive attitude; and want to develop professionally and grow with a company. We offer Paid Time Off (PTO) including for Part-Time positions; Competitive Hourly Rates; and Paid Training Hours.
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