531 IT Support Staff jobs in Rahway

Vantage Apparel is the nation's top source for custom logo apparel, outfitting and decorating for some of the most well-known brands in the World. We are a top player in the collegiate, golf, resort, and licensed products markets, and have been the leading B2B innovator in the promotional apparel industry since 1977. In 2020, we were awarded our 24th PPAI Gold Pyramid Award for Supplier Decorating in the category of embroidery, our 12th ASI Distributor Choice Award for Decorated Apparel, and we also won Silver Pyramid Awards in the embroidery and video content categories. If you've been to a store that has employees wearing shirts with logos, there is a very good chance that the product or logo decoration was done by Vantage Apparel.

JOB SUMMARY

In this role, the candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the staff. She/He will be responsible for administration and internal support of the company's PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

The Technical Support Representative will:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses
• Escalate unresolved issues to second level support
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Manifest and prepare for recycling obsolete equipment
• Proper disposal of data drives
• Maintain switches and cabling

QUALIFICATIONS

• Strong interest in computer science and some experience in IT Support
• Proficient computer and technical skills (Microsoft Office Suite)
• Strong problem solving and analytical skills
• Ability to grasp new concepts
• Good written & oral communication skills
• Motivated self-starter
• Knowledge and ability to follow basic safety procedures

Requirements

• Ability to work within a team environment
• Ability to lift up to 50 pounds
• Ability to use stepladder up to 10 feet
• Ability to work in dusty environment
• Candidates must have authorization to work permanently in the US without the need for sponsorship.

Description
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.
Responsibilities:
- Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.
- Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.
- Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.
- Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.
- Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.
- Collaborate with global teams to provide after-hours support for critical customer needs when required.
- Contribute to system optimization by identifying recurring issues and implementing long-term solutions.
- Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.
- Deliver technical expertise to support ongoing projects and initiatives as needed.
Requirements - A minimum of 5-7 years of experience in technical support, with 10 years preferred.
- Proficiency in managing and troubleshooting Windows and Linux systems.
- Hands-on experience with Microsoft SQL Server and Salesforce platforms.
- Familiarity with physical security systems and time and attendance systems is highly desirable.
- Strong problem-solving skills and the ability to manage multiple tickets simultaneously.
- Excellent communication skills to effectively interact with end users and internal teams.
- Availability to provide after-hours support for critical customer needs.
- Demonstrated ability to work in a global support environment and handle diverse technical challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

At Trane TechnologiesTM (   and through our businesses including Trane® (  and Thermo King® ( , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:  **
Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 
**Thrive at work and at home:  **
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!   
· Family building benefits include fertility coverage and adoption/surrogacy assistance.   
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.   
· Paid time off, including in support of volunteer and parental leave needs.   
· Educational and training opportunities through company programs along with tuition assistance and student debt support.   
· Learn more about our benefits here ( !  
**Where is the work:**
Virtual:  Alternative possible locations in Grand Rapids MI, Newberry SC, La Crosse WI, Pueblo CO, White Bear Lake MN, Clarksville TN, Lexington KY.
**Job Summary:**
**Job Summary:**
As a Chiller Technical Support Engineer, you will provide technical support for the startup, commissioning, operation, and service of Trane Chillers, primarily focused on, but not limited to, TCA mag-bearing and Thermafit modular equipment, but also including the balance of Trane's chiller portfolio, depending on background and experience. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Ideally, specialists in this role have previous field service experience, giving them the knowledge required to remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and determine the best course of action. Additionally, the creation and maintenance of answers to FAQs and troubleshooting guides for common issues. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
**What you will do:   **
· Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio
Support the startup and commissioning of Chillers in the Data Center market
· Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues
· Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
· Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
· Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.
· Participate in Quality Audits, Design review teams, and technology transfer.
· Identify field problem trends and provide detailed information to the Quality and Engineering functions
· Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
· Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
· Perform root cause analysis and defect resolution
· Author and/or review product literature and assist with training classes
· Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
· Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
**What you will bring:**
· Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service;
OR an equivalent combination of education and work experience on commercial HVAC equipment.
· Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles
**Key Competencies:**
· Experience with case and knowledge management tools for issue tracking and content creation
Previous experience with Mag-Bearing / Oil-Free compressor technology
Strong electrical troubleshooting of electric, and electro-mechanical devices, including strong low voltage (up to 600vac) starter and drive knowledge
· Formal Technical Training in Refrigeration and air conditioning preferred but not required.
· Strong customer facing experience.
· Chiller servicing and overhaul experience a plus.
· Ability to learn and utilize various Trane software programs related to technical service.
· Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
· Proficiency in Microsoft Office applications required: Call Center experience a plus.
· The ability to multi-task and perform in pressure situations required.
· Must be able to work independently with minimal direction.
· Attitude, receptive to extensive involvement in a participative management atmosphere.
· Ability to function in a team environment and ability to work remote if required
**Compensation:   **
Base Pay Range: $100,000 - $140,000, depending on location and experience
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
** Equal Employment Opportunity:   **
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

About the Organization
Upper Montclair is a private 27-hole golf club located 9 miles West of New York City. The
course was originally designed by A.W. Tillinghast in 1929. In the 1950's, a major course
renovation was directed by Robert Trent Jones Sr. which transformed Upper Montclair Country
Club into its present 27-hole Championship design. Upper Montclair Country Club has a strong
tradition of producing championship conditions and is considered to be one of the best private
clubs in northern New Jersey.

Description

Position Type: Part-Time, Seasonal

Compensation: $15.49/hour

Benefits: This position is not benefits-eligible

Position Overview:

The Food & Beverage Support Staff plays a key role in ensuring an exceptional member and guest experience at Upper Montclair Country Club. This position provides essential support to servers, bartenders, and kitchen staff by maintaining cleanliness, restocking supplies, and assisting with service-related tasks to ensure smooth operations and prompt service in all dining areas.

Key Responsibilities:

• Assist servers and bartenders by clearing and resetting tables, replenishing supplies, and delivering food and beverages when needed
• Maintain cleanliness of dining areas, service stations, and workspaces throughout shifts
• Set up and break down dining and banquet areas for daily service and special events
• Restock linens, flatware, glassware, and other service items as needed
• Support the kitchen team by running food and assisting with basic prep tasks, if required
• Ensure compliance with health, safety, and sanitation standards
• Provide friendly, professional, and timely service to members and guests
• Assist with any additional tasks or duties assigned by supervisors or management

Qualifications:

• Previous experience in hospitality or food and beverage is preferred, but not required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong communication skills and a team-oriented attitude
• Must be dependable, punctual, and maintain a professional appearance
• Availability to work weekends, holidays, and evenings as needed
• Ability to lift up to 30 lbs. and stand or walk for extended periods

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location
Upper Montclair Country Club

This position is currently accepting applications.

Technical Support Analyst II

ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

Responsibilities:

• Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
• Responds promptly and professionally.
• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
• Effectively troubleshoots, replicates, and develops workarounds for client issues.
• Documents and communicates the results to the client and/or Corporate Development.
• Maintains appropriate records of client contact through the CRM system.
• Uses Knowledge Management database to locate solutions to issues.
• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
• Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
• Assists in new product pilots and roll outs to other departments and clients.
• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
• Mentors and trains newly hired associates to ensure successful integration into the role.
• Identifies training needs for the department and assists with training development programs. Provides feedback to management.
• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
• Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
• Assists in developing internal documentation to support new features and procedures for product enhancements.
• Performs other related duties as assigned.

Qualifications Required:

• 1 - 3 Years ADP Client Services or equivalent outside experience.

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

• Responds promptly and professionally.

• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.

• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.

• Effectively troubleshoots, replicates and develops workarounds for client issues.

• Documents and communicates the results to the client and/or Corporate Development.

• Maintains appropriate records of client contact through the CRM system.

• Uses Knowledge Management database to locate solutions to issues.

• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.

• Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.

• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.

• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.

• Assists in new product pilots and roll outs to other departments and clients.

• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.

• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.

• Mentors and trains newly hired associates to ensure successful integration into the role.

• Identifies training needs for the department and assists with training development programs. Provides feedback to management.

• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.

• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

• Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.

• Assists in developing internal documentation to support new features and procedures for product enhancements.

• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 1 - 3 Years ADP Client Services or equivalent outside experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's Degree Preferred or Equivalent in Education - Experience

• MCP Preferred or Equivalent experience

• Microsoft office suite, client server, Operating Systems, TCP/IP

• Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Technical Product Support Specialist**
Using field-verified data science models, Bayer is shaping the future of sustainable agriculture across 220 million acres worldwide and counting. Representing the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impacts alongside some of the brightest minds in life sciences. Grounded in our vision, 'Health for all, Hunger for none', our diverse team spends their days solving the world's most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.
As part of our Digital New Value Team, the Technical Product Support role is responsible for our Level 2 support, providing best-in-class technical support for all Climate FieldView Products and digital products in North America. In collaboration with the Product and Engineering teams, you will be involved in product improvement, testing processes for our platform, and future enhancements. You will also support our Level 1 Product Generalist team with classroom style training, field technical questions from cross-functional teams, and lead communications for technical product updates or issues that may arise.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role are to:
+ Troubleshoot escalated technical issues to establish the root cause of problems and form a solution or workaround across a wide range of agricultural software and hardware environments
+ Develop and maintain in-depth product knowledge for all digital products including NBM and Climate Fieldview
+ Become the subject matter expert for key Climate FieldView products and triage all level 2 escalations for those products
+ Develop and facilitate seasonal product training for other internal Support teams
+ Reproduce customer issues and if necessary, file bug reports, escalate cases to Product Management and/or Engineering, and provide necessary documentation via JIRA
+ Collaborate weekly with Product and Engineering Managers to analyze and review current issues and future product needs. Use this information to proactively assist in prioritizing the product development workflow
+ Collaborate with Product Management, Marketing and other cross-functional teams to generate and edit content for technical publications including SOP's, operator and installation manuals, technical and service bulletins, knowledge center articles, and product instructions
+ Monitor and analyze weekly support workload data (Salesforce, Talkdesk, JIRA) and share relevant trends with cross-functional leadership teams
+ Thoroughly test and develop troubleshooting steps for alpha/beta products to ensure a positive customer experience once released into production
+ Provide evening/weekend support as needed during peak planting and harvest season
+ Monitor support channels and provide timely feedback to Bayer Field team members
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
Required:
+ Bachelor's degree in Agricultural Studies, Business, Agronomy or related field
+ 3+ years of postgraduate work experience required
+ 1+ year of work experience in a customer support role (in person or over the phone)
+ Agriculture industry experience
Preferred:
+ 1+ year of experience in supporting precision agriculture products
+ Basic mechanical skills and knowledge of Farm Management Information Systems
+ Experience with software support and software development is a plus
+ Solid foundational knowledge of Climate Fieldview operations
+ Excellent time management and creative problem-solving skills
+ Strong interpersonal skills and ability to communicate and present to groups
+ Strong writing and verbal communication skills
+ Positive attitude & highly motivated
+ Flexible to adapt as priorities change
+ Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Microsoft Office products
Employees can expect to be paid a salary of approximately between $56k to $83k. Additional compensation may include a bonus or commission.  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 10/3.
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Residence Based : Residence Based | United States : Missouri : Creve Coeur
**Division:** Crop Science
**Reference Code:**
**Contact Us**
**Email:**

**ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Description We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.
Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.
- Assist with configuration management and system deployments to ensure seamless operations.
- Manage and maintain Active Directory accounts and permissions.
- Support the setup and maintenance of Cisco and Citrix technologies.
- Respond to and resolve help desk tickets in a timely and detail-oriented manner.
- Guide end-users through problem-solving steps and provide clear instructions.
- Document technical issues and resolutions to contribute to the knowledge base.
- Collaborate with team members to improve IT processes and customer satisfaction.
- Ensure compliance with company policies and security standards. Requirements - Proven experience in a help desk or IT support role.
- Strong knowledge of Android development, Apple devices, and Mac computers.
- Familiarity with Cisco and Citrix technologies.
- Proficiency in Microsoft systems and Active Directory management.
- Solid understanding of computer hardware and configuration management.
- Ability to handle system deployments and troubleshoot technical issues effectively.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .