507 IT Support Staff jobs in Rahway

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Technical Support Specialist

What does a successful Client Technical Support Specialist do at Fiserv?

As a Client Technical Support Specialist, you will work in a dynamic, customer service-oriented environment, supporting Financial Institutions with our leading-edge products. You will respond to customer inquiries, research solutions, and solve problems for our credit union clients, helping them fully leverage our best-in-class technology and identifying opportunities for technology enhancements and process improvement.

What you will do:

• Participate in late-night support rotations and provide after-hours on-call support as required

• Ensuringasuperior clientexperiencethrough excellent written and verbal communication, responsive follow-through, and advocacy for client issues within internal groups.

• Provide client support, including guidance on system and application procedures.

• Understand and manage client expectations to ensure critical priorities and high-impact items are addressed promptly and professionally.

• Log, track, and handle all incoming and outgoing client calls, maintaining current notes and ensuring timely resolution of issues.

• Analyze issues received from clients andpartner with Technology partners on a path to resolution while accurately documenting steps as reported.

• Communicate progress and potentialissuestoLeadershipfor awareness.

What you will need to have:

• 2+ years of experience in a client-facing role, preferably over the phone and written.

• Bachelor's Degree and/or equivalent military experience accompanied by a High School Diploma/GED.

• 2+ years of experience in the financial industry, preferably in Banking or the Credit Union industry.

What would be great to have:

• Experience withEFT or with Account Processing products and solutions

• Experience working in a Credit Unions environment

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$63,000.00 - $108,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to o Technical Support, Support Specialist, Technical, Specialist, Client Support, Technology

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:  Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Title:  Technical Support Specialist SkillBridge Intern – Trane Supply

Location:  Remote

Overview:  Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.

Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.

Professional Development Focus:

During this internship, participants will:

•    Observe and assist in providing technical guidance to Trane Supply stores and customers.

•    Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.

•    Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.

•    Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.

•    Learn how technical support contributes to business growth and customer satisfaction.

Key Learning Opportunities:

Interns will be mentored and exposed to tasks such as:

•    Pre-sale support and parts identification for HVAC systems.

•    Post-sale technical assistance for Trane residential and light commercial equipment.

•    Field quality alert interpretation and internal reporting practices.

•    Product documentation management and system updates.

•    Collaboration across regions and departments to resolve complex technical issues.

•    Support of training and knowledge transfer activities within the organization.

Ideal Background:

Candidates should have:

•    Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.

•    Proven ability to read and apply logic from schematics, blueprints or building plans.

•    A demonstrated interest in technical problem-solving and learning new systems.

•    Excellent communication and interpersonal abilities; able to explain technical concepts clearly.

•    Self-discipline and the ability to work independently with remote teams.

•    A desire to grow into a post-military career in technical support, engineering, or operations.

Program Details:

•    Duration: 120-180 days (based on SkillBridge policy and candidate availability).

•    Location: Fully remote.

•    Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.

•    Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.

Equal Employment Opportunity:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:  Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Title:  Technical Support Specialist SkillBridge Intern – Trane Supply

Location:  Remote

Overview:  Trane Supply is offering a SkillBridge Internship opportunity for transitioning service members interested in developing their skills in a technical support environment. This internship is designed for individuals with experience or training in HVAC, mechanical systems, or related technical fields who are exploring new career paths in the civilian workforce.

Interns will gain exposure and mentorship by observing and participating in real-time technical support processes. This internship is ideal for those who want to apply their military training and background in a corporate setting, while developing business acumen, technical knowledge, and customer service expertise.

Professional Development Focus:

During this internship, participants will:

•    Observe and assist in providing technical guidance to Trane Supply stores and customers.

•    Learn to troubleshoot HVAC equipment, research OEM replacement parts, and support the resolution of technical product issues.

•    Participate in technical discussions and training sessions, and gain insight into cross-functional collaboration between engineering, supply chain, and customer-facing teams.

•    Shadow specialists involved in documentation management, quality alerts, and continuous improvement initiatives.

•    Learn how technical support contributes to business growth and customer satisfaction.

Key Learning Opportunities:

Interns will be mentored and exposed to tasks such as:

•    Pre-sale support and parts identification for HVAC systems.

•    Post-sale technical assistance for Trane residential and light commercial equipment.

•    Field quality alert interpretation and internal reporting practices.

•    Product documentation management and system updates.

•    Collaboration across regions and departments to resolve complex technical issues.

•    Support of training and knowledge transfer activities within the organization.

Ideal Background:

Candidates should have:

•    Direct HVAC experience or experience in mechanical and/or electrical maintenance troubleshooting, diagnosis and repair.

•    Proven ability to read and apply logic from schematics, blueprints or building plans.

•    A demonstrated interest in technical problem-solving and learning new systems.

•    Excellent communication and interpersonal abilities; able to explain technical concepts clearly.

•    Self-discipline and the ability to work independently with remote teams.

•    A desire to grow into a post-military career in technical support, engineering, or operations.

Program Details:

•    Duration: 120-180 days (based on SkillBridge policy and candidate availability).

•    Location: Fully remote.

•    Compensation: This is an unpaid internship through the Department of Defense SkillBridge program.

•    Post-Internship Path: Successful interns may be considered for full-time employment based on business needs and performance during the internship. Full time hiring range for this role after this internship period is in the $55k-$75k base salary range + complete Trane Technologies benefits and perks package.

Equal Employment Opportunity:

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Posting Type Remote Job Overview The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are a fixed 9-hour Monday-Friday shift from 11am-8pm Central US Time with a 1-hour meal break for a minimum of 12 months, and this shift offers a compensation differential. Job Description and Requirements Your Role in Action: Technical Skills/Responsibilities Use SQL applications and tools to run basic SQL queries Respond to client questions, problems, and work requests on a daily basis Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or develop the experience to capably perform the Technical Support Specialist position responsibilities Policy and Procedure Skills Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data Monitor assigned open tickets, contact customers, and update tickets on a timely basis Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff Complete all daily tasks and projects Track time daily Expectations of the Role Is flexible to work a fixed 9-hour Monday-Friday shift from 1 1 a m- 8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management Able to work the 11am-8pm CST for a minimum of 12 months Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding Provide excellent customer service using the communication methods designated by Relativity Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goals regarding customer service tech support metrics Commitment to and consistent demonstration of core company values Your Skills Customer support experience Client-focused and ability to understand expectations Direct experience supporting clients as a primary contact or lead using phone and email Experience troubleshooting complex issues SQL and Windows platform experience Travel 10% of the time Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $54,000 and $80,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. #J-18808-Ljbffr

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Insight Global is looking for a Contracts Support Specialist for one of our customers in the MedTech industry. This customer is implementing a universal policy change that will be impacting all of their customers. With that, they will need to manage expectations and logistics appropriately to ensure proper management of pricing and contract terms per the agreements and policies. This person will be working in excel and partnering with the Contract and SAP teams to ensure information is accurate so that the system remains up to date with the appropriate information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

- Experience working with contracts/amendments
- Bachelor's in Business, Finance, or similar field
- Proficiency with Excel (Vlookups included)
- Strong attention to detail and organization
- Excellent communication skills and sense of urgency