661 IT Support jobs in Bedford
System Support Engineer
Posted 6 days ago
Job Viewed
Job Description
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewAs a member of the Tier 4 Emergency Call Handling Support Team, the System Support Engineer will provide advanced technical support for Public Safety software solutions in a fast-paced environment and serve as an escalation point for complex trouble tickets. Job tasks include but are not limited to leveraging and maintaining their expertise in networking, telco, IT, PBX, and related telecommunications solutions to own the problem management of escalations and code-related issues reported from Operations up to Engineering. This department works with DevOps, Engineering, and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded with the opportunity to fix issues within the systems that ultimately save lives.Job DescriptionWe are seeking an experienced and highly motivated Sr. Systems Engineer to join our team. The ideal candidate will have a strong background in server/desktop support, networking (SIP, VoIP, routing, and switching), telephony hardware, troubleshooting software applications, and diagnosing complex system architectures. Create, update, manage, and resolve support tickets. Working with a diverse range of customers via phone and remote connections. The Sr. Systems Engineer will be responsible for ensuring the highest level of customer satisfaction by providing prompt, efficient, and accurate technical assistance.
The System Support Engineer will:
Provide high-quality technical support to customers through phone, email, chat, and remote desktop assistance.
Troubleshoot and resolve complex hardware, software, computer, telecommunications, and IP-based network-related issues.
Escalate unresolved issues to the appropriate internal teams or external vendors, ensuring timely resolution and effective customer communication.
Create, update, and maintain accurate records of customer interactions, issue resolution, and support documentation in our ticketing system.
Ability to effectively organize tasks, manage multiple priorities and deliver on customer commitments on schedule.
Mentor and coach junior technicians, sharing knowledge and best practices to improve team performance and act as an escalation point for tier 3 support.
Develop and maintain a deep understanding of our products, services, and systems to provide expert advice and guidance to customers.
Creates Site Specific Methods of Procedures as necessary.
Perform system site audits and provide findings and recommendations.
Assist in creating and maintaining technical support documentation, including FAQs, knowledge base articles, and training materials.
Collaborate with cross-functional teams, including Product Development, Quality Assurance, and Sales, to identify and address product-related issues and drive improvements.
Participate in the on-call rotation, providing after-hours support as needed.
Stay current with industry trends, emerging technologies, and best practices to continuously improve technical support services.
Working knowledge of Analog and Digital Telephony
Works variable shifts dictated by support needs.
Provides input and participates in interviews of prospective Support Engineers for future sites or staff replacements.
Possible travel to direct sites to fill the role of onsite support engineers or to troubleshoot escalated issues.
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
A minimum of 6-7 years of experience in a technical role to include support, preferably in a software or technology company.
Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues, isolate trouble and develop effective solutions.
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols.
Familiarity with common software applications, web browsers, and virtualization suites.
Excellent verbal and written communication skills, with the ability to convey technical information in a clear and concise manner.
Strong customer service and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal stakeholders.
Ability to work independently and manage multiple tasks and priorities effectively.
Experience with remote support tools, ticketing systems, and CRM software.
Experience with firewalls and security-related applications
Industry certifications, such as CompTIA A+, Network+, Cisco CCNA, Microsoft Azure, and Microsoft Certifications, are a plus.
Target Base Salary Range for this role is $63,800 USD - $127,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements-
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
A minimum of 6-7 years of experience in a technical role to include support
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
Mortgage Loan Servicer - System Support
Posted 2 days ago
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Job Description
1 day ago Be among the first 25 applicants
FICS is grateful to have continually grown its customer base, and is searching for an enthusiastic mortgage loan servicing software system support team member, who is a self-starter, with at least two years of hands-on servicing experience with residential loans in the residential mortgage industry to join the team. Extensive knowledge of mortgage loan servicing, including escrow administration, ARM analysis, payment processing, Investor Reporting experience, reporting to Fannie Mae, Freddie Mac, and/or Ginnie Mae, and IRS reporting is preferred .
A System Support team member at FICS is the first in line to provide high-quality mortgage loan servicing software system support and consulting, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers' operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.
Requirements
What you bring:
- At least 2-5 years of experience in the residential mortgage loan servicing industry
- Hands-on experience reporting to investors: Fannie Mae, Freddie Mac, and/or Ginnie Mae is a plus
- A solid understanding of mortgage loan servicing. Knowledge of escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting is a plus
- Exceptional verbal and written communication skills are a must
- Excellent interpersonal and presentation skills, as well as an eagerness to learn.
- Ability to travel across the U.S., when needed
FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 35 years and counting.
Find out what it's like to be an FICS team member at: and view some highlighted benefits and perks at
Apply today to join the FICS Mortgage Servicer System Support team. Seniority level
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at FICS - Financial Industry Computer Systems, Inc by 2x
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#J-18808-LjbffrMortgage Loan Servicer - System Support
Posted 2 days ago
Job Viewed
Job Description
FICS is grateful to have continually grown its customer base, and is searching for an enthusiastic mortgage loan servicing software system support team member, who is a self-starter, with at least two years of hands-on servicing experience with residential loans in the residential mortgage industry to join the team. Extensive knowledge of mortgage loan servicing, including escrow administration, ARM analysis, payment processing, Investor Reporting experience, reporting to Fannie Mae, Freddie Mac, and/or Ginnie Mae, and IRS reporting is preferred.
A System Support team member at FICS is the first in line to provide high-quality mortgage loan servicing software system support and consulting, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.
What you bring- At least 2-5 years of experience in the residential mortgage loan servicing industry.
- Hands-on experience reporting to investors: Fannie Mae, Freddie Mac, and/or Ginnie Mae is a plus .
- A solid understanding of mortgage loan servicing . Knowledge of escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting is a plus.
- Exceptional verbal and written communication skills are a must.
- Excellent interpersonal and presentation skills , as well as an eagerness to learn.
- Ability to travel across the U.S., when needed.
FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 35 years and counting.
Apply today to join the FICS Mortgage Servicer System Support team.
#J-18808-LjbffrTechnical Support Specialist - US (Product Support)
Posted today
Job Viewed
Job Description
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.
Your new role - Technical Support Specialist - US
Location - Dallas, Texas ( Hybrid - 2 Days Home Office )
Potential Compensation - $60 000 to $84 000
The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services.
Your responsibilities will include
- Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
- Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
- Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
- Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
- Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
- Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
- Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
- Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
Requirements
About you:
- Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
- Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
- Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
- Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
- Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
- Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
- Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
- Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
- Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.
Benefits
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Pay Transparency Disclaimer
Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.
Equal Opportunity Employer Statement:
Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Technical Support Specialist - US (Product Support)
Posted 1 day ago
Job Viewed
Job Description
Job DescriptionJob Description
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.
Your new role - Technical Support Specialist - US
Location - Dallas, Texas ( Hybrid - 2 Days Home Office )
Potential Compensation - $60 000 to $84 000
The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services.
Your responsibilities will include
- Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
- Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
- Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
- Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
- Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
- Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
- Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
- Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
Requirements
About you:
- Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
- Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
- Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
- Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
- Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
- Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
- Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
- Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
- Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming .
Benefits
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Pay Transparency Disclaimer
Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.
Equal Opportunity Employer Statement:
Cognigy does not discriminate on the basis of , , , , , , marital status, , veteran status, genetic information, , or any other reason prohibited by law in provision of employment opportunities and benefits.
Help Desk and PC Support Technician
Posted 5 days ago
Job Viewed
Job Description
Job Title: Entry-Level Help Desk and PC System Support Technician
Location: Dallas, TX
Job Type: Full-Time
Job Summary:
We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
- Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
- Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
- Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
- Perform routine maintenance, updates, and security patches for IT systems.
- Assist in IT asset management, including inventory tracking of computers and accessories.
- Provide guidance and training to end-users on best IT practices and security awareness.
- Escalate unresolved issues to senior IT staff or external vendors as needed.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
- Basic knowledge of Windows and macOS operating systems.
- Understanding of Microsoft Office 365 applications and troubleshooting.
- Familiarity with Active Directory, user account management, and password resets.
- Strong problem-solving skills and ability to diagnose technical issues.
- Good communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn and adapt in a fast-paced IT environment.
- CompTIA A+, ITIL, or other relevant IT certifications.
- Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Previous experience in a help desk or IT support role (internship or part-time acceptable).
- Competitive salary and benefits package.
- Opportunities for training and career growth.
- A collaborative and supportive team environment.
- Hands-on experience with various IT technologies and systems.
If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply!
How to Apply:
Submit your resume and a brief cover letter explaining your interest in the position.
Technical Support Engineer
Posted today
Job Viewed
Job Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer's needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.
Essential Job Duties
- Provide non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
- Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best practices.
- Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
- Perform RemoteFE log reviews providing a summary of findings and recommendations to field service.
- Review RemoteFE auto-generated Service Requests and dispatch Field Service Orders as required through SAP/CRM.
- Author and review articles in the da Vinci Knowledge Base per assigned goal.
- Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.
- Drive key metrics to support corporate/departmental goals.
- Facilitate escalation of technical requests from field engineers.
- Responsible for creating, dispatching and tracking service requests in the SAP/CRM business system.
- Ensure processes are in place in accordance with FDA compliance.
- Have a flexible work schedule, including holidays.
- Ad-hoc projects as assigned by management.
Required Skills and Experience
- Familiarity of Operating Room protocols, anatomic terminology and knowledge of Endoscopic vision equipment a plus.
- Candidate must have excellent oral, written communication skills, as well as people skills.
- Working knowledge of computers and standard software applications, preferably with SAP and Microsoft office.
- AA degree in electronics or mechanical, electrical, or biomedical engineering and/or two years of related job experience.
- Must be a Field Engineer I or above for at least one year or two years of experience working in call center support, preferably in the medical device industry.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
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Technical Support Desk
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Technical Support Desk
Contract: Dallas, Texas, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code:
End Date:
Days Left: 24 days, 3 hours left
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Job Title: Technical Support Specialist
Location: Chandler,AZ / Dallas,TX/ Hopewell,NJ
Work Arrangement: 4 day in office with 1 day WFH
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday
About the Role
We are hiring a strong Technical Support Specialist Who Will be supporting internal customers via chat/phone with basic troubleshooting while documenting tickets clearly for escalation when needed.
Key Responsibilities
Core Responsibilities:
- The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
- Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
- Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
- Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
- Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with
- customer service and call/chat handling.
- Able to work in a fast-paced environment.
- Agent Chat
- Win10
Hourly Rate: 18$-20$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Pritam Palai at for more information. We look forward to speaking with you!
Job Requirement
- calling
- Recruiter
- Phone
- Pritam Palai
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Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
Overview
The Technical Support Representative role entails providing support for tolling technology, as well as other intelligent transportation systems products and equipment. This position involves handling requests from diverse channels and ensuring the fulfillment of service level agreements through ServiceNow until issues are resolved. Responsibilities include resolving issues using quick resolution flowcharts, triaging problems, and escalating them as needed. Additionally, the role requires responding to customer calls and providing support around the clock, every day of the year. This is a REMOTE role.
Work Shift is Friday, Saturday, Sunday, Monday 9pm-8am
Responsibilities
Customer Service
- Handle incoming calls from endpoints.
- Oversee service level agreements (SLAs) via the work management system to guarantee all customers' support needs are addressed during their shifts.
- Communicate with stakeholders about incident updates and resolutions.
- Attempt quick hit resolutions using provided materials.
- Triage and escalate issues quickly based on priority.
- Confirming resolutions with endpoints and automated systems.
- Documenting tickets in the work management system.
- SLA metric reporting will be required.
Qualifications
Education & Experience
- High-school diploma or equivalent.
- 1-2 years experience in customer service in a IT industry-related field.
- Microsoft Products
- Service desk or help desk ticketing systems
- Knowledge of troubleshooting hardware and/or software
- Knowledgebase article writing
- Systems monitoring
- Customer Service
- Inductive and Deductive mindset
- Analytical Thinking
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Retirement plans
- Employee and Family Assistance Program (EFAP)
- Employee referral program
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws.
We're committed to creating a workplace where everyone feels valued and respected.
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Technical Support Specialist
Posted 4 days ago
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Job Description
Job Description
The Technical Support Specialist plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers for all customer device issue tickets to ensure a positive customer experience.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Customer Device Support:
- Serves as the first point of contact for customers seeking technical assistance with devices via phone, email, and computer chat.
- Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
- Troubleshoot device issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next level of support personnel.
- Customer On Boarding:
- Work with Customer Success team to develop and roll out a White Glove On Boarding experience.
- Provide accurate information on products or services.
- Provide timely follow-ups and updates customer status and information.
- Cross Team Collaboration:
- Work with Wireless Architect team to develop and distribute documentation on wireless customer device issues. Enhance the Customer Support team’s knowledge base on how to quickly and effectively resolve these issues.
- Assist the NOC team with trouble tickets and issues. Develop a guide or playbook to determine what tickets should stay with NOC and which should transition and be handled by Technical Support Specialist.
- Additional Responsibilities:
- Participate in mandatory meetings and training.
- Maintain a positive, empathetic, and professional attitude towards all internal and external customers.
- Achieve and maintain expected benchmarks communicated by management monthly.
- Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
- Maintain communication with management regarding development within areas of assigned responsibilities.
- Works cohesively with the team to relay information to appropriate levels of management.
- Improves client references by recording events, root cause and resolutions, and maintaining documentation.
REQUIRED QUALIFICATIONS:
Education/Experience:
- High School Diploma or GED.
- 5+ years of experience in a service/tech support role.
- Proven experience in a customer service environment, with at least 2 years in a leadership or supervisory role.
- Experience with ticketing systems, Intercom, Aircall, and Zendesk.
- Experience working in the telecommunications or internet service provider industry.
- Strong leadership skills with the ability to inspire, motivate, and guide a team to success.
- Excellent communication skills, both written and verbal, with the ability to communicate complex issues to a variety of audiences.
- Ability to handle customer complaints and resolve issues effectively under pressure.
- Knowledge of customer service software, CRM systems, and call center technologies.
- Problem-solving skills and a customer-centric approach to resolving issues.
- Ability to analyze data and use it to drive decision-making and performance improvements.
- Has a successful track record of problem solving in customer service/support role.
- Ability to work in a collaborative environment and adapt to changing circumstances.
- Ability to work a flexible schedule that includes weekends, evenings, holidays.
- Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
- Understand critical milestones that drive operational excellence.
- Proficiency in the use of a computer, and software applications including Microsoft Office.
Knowledge, Skills, and Abilities:
- Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
- Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
- Ability to work independently with minimal supervision on a highly productive team.
- Easily takes initiative and works independently.
- Maturity, professionalism, and good work ethic.
Qualifications:
- Bilingual in English and Spanish.
- Bachelor’s Degree.
Benefits:
- Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave’s growth and success.
- Clear line of sight for career advancement and significant accomplishments.
- Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
- We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
- Additionally, you receive 15 paid Company holidays.
- High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
- 401(k) matching 100% up to 4% of base salary.