556 IT Support jobs in Bronx
Desktop Support
Posted 7 days ago
Job Viewed
Job Description
Hybrid
Desktop Support
Job details
Posted
27 June 2025
Location
Jersey City, NJ
Job type
Permanent
Reference
954266
Job description
Job Title: Desktop Support
Location: Coppell, TX (OR) Tampa, FL (OR) Jersey City, NJ ( Choose Any 1 )
Duration: 6-12 Months (Conversion to FTE Possible)
Description / Responsibilities / Skills & Experience Needed:
- This person will be responsible for providing 1st & 2nd line support to our employees globally.
- Will work on incidents and tasks via the in-house incident management tool ServiceNow adhering to strict SLA's. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers.
- Will solve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams.
- Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions.
- Effectively resolve sophisticated workstation issues.
- Effectively document all support efforts into the incident tracking system.
- Assist with address outages/interruption of services.
- Supply to the ongoing cycle of improving Desktop processes.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately
- Weekend work - as needed and recurring On Call Support rotation
- Technical ability to diagnose and resolve root cause.
- Experience working with Active Directory
- Ability to document work and understand technical procedural
- Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks
- Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones .
- Windows workstation and operating system support including working knowledge of Office 365 suite
- Exceptional knowledge of desktop/laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration ) including enterprise deployment and support.
Desired Skills: (Nice to have)
- Minimum of 3 years of related experience
- Desktop Support Experience
- Excellent Customer Service, Good Communication Skills (oral and written)
- McAfee EPO
- Office 365, Intune, iPhones
- Bomgar , Zscaler support
- Laps UI, PingID
- Virtualization (VMwareCitrix ), Basic Networking understanding (TCP/IP)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Desktop Support
Posted 8 days ago
Job Viewed
Job Description
Deskside Engineer End User Serviceso Strong background and real-time experience in IT Infrastructure Management services.o Good understanding of the technical aspects of IT infrastructure, including software and hardware components.o Realtime exposure and understanding of following infrastructure technologies and inter-play of dependencieso EUCo ServiceNowo Microsoft Azureo AWSo VMwareo Cisco networkingo Active Directoryo Backup and Storageo ITILo Strong exposure and skill to diagnose problem situations, identify gaps and resolve technical issues from site up view.o Proficiency in service management software like Zendesk, ServiceNow, or Jira is beneficial. ServiceNow is preferred.o Knowledge of cloud computing and infrastructure,o Experience with service desk and incident management tools
Desktop Support
Posted 8 days ago
Job Viewed
Job Description
Location: Coppell, TX (OR) Tampa, FL (OR) Jersey City, NJ ( Choose Any 1 )
Duration: 6-12 Months (Conversion to FTE Possible)
Description / Responsibilities / Skills & Experience Needed:
- This person will be responsible for providing 1st & 2nd line support to our employees globally.
- Will work on incidents and tasks via the in-house incident management tool ServiceNow adhering to strict SLA's. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers.
- Will solve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams.
- Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions.
- Effectively resolve sophisticated workstation issues.
- Effectively document all support efforts into the incident tracking system.
- Assist with address outages/interruption of services.
- Supply to the ongoing cycle of improving Desktop processes.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately
- Weekend work - as needed and recurring On Call Support rotation
- Technical ability to diagnose and resolve root cause.
- Experience working with Active Directory
- Ability to document work and understand technical procedural
- Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks
- Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones .
- Windows workstation and operating system support including working knowledge of Office 365 suite
- Exceptional knowledge of desktop/laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration ) including enterprise deployment and support.
Desired Skills: (Nice to have)
- Minimum of 3 years of related experience
- Desktop Support Experience
- Excellent Customer Service, Good Communication Skills (oral and written)
- McAfee EPO
- Office 365, Intune, iPhones
- Bomgar , Zscaler support
- Laps UI, PingID
- Virtualization (VMwareCitrix ), Basic Networking understanding (TCP/IP)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Desktop Support
Posted today
Job Viewed
Job Description
Bohemia and Queens, NY
Job Description :
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Customer-oriented attitude
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Desktop Support Supervisor
Posted 2 days ago
Job Viewed
Job Description
Company Overview:
Req ID: 330679
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Supervisor to join our team in Mahwah, New Jersey.
Job Description:
Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members.
Work is guided by operational and project objectives.
Sets and communicates clear expectations for work outcomes and manages performance.
Manages a larger field service team and/or a supplier relationship.
Regularly coaches and mentors team members.
Regularly reviews the work and performance of team members.
Supports leadership team in business process improvements.
Ensures team achieves specific performance metrics.
Includes 1-3 years managerial/leadership experience.
Strong negotiation skills.
Demonstrated strong leadership of personnel and of business objectives.
Advanced verbal and written communication skills.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Qualifications:
2 years leadership / supervisory experience
7+ years of experience with end user support & desktop support
7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
A+ Certification Highly Preferred
Must be flexible to work shift/weekend schedule
Must have a valid driver's license and personal vehicle for travel between client offices
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate 35.00/hour to 39.00/Hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Desktop Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Number: 25-04754
Use your skills where innovative technology solutions begin. ECLARO is looking for a Desktop Support Specialist for our client in Far Rockaway, NY.
ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Provide technical assistance and support to our internal users, ensuring smooth operation of their desktop and laptop systems.
- The ideal consultant will have expertise in Active Directory administration, Windows operating systems, imaging technologies, documentation practices, and excellent communication skills.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, chat, or in person.
- Install, configure, and troubleshoot desktop hardware and software components, including operating systems, applications, and peripherals.
- Manage user accounts, security groups, and access permissions in Active Directory.
- Perform system imaging and deployment using imaging tools (e.g., Microsoft Deployment Toolkit, Symantec Ghost).
- Document support activities, solutions, and procedures for knowledge sharing and future reference.
- Collaborate with IT teams to resolve escalated technical issues and implement solutions.
- Conduct user training sessions on desktop systems, applications, and security best practices.
- Monitor and maintain inventory of desktop equipment and software licenses.
- Ensure compliance with IT policies, procedures, and standards.
- Communicate effectively with end-users and stakeholders to provide updates on support tickets and project statuses.
Required Qualifications:
- High school diploma or equivalent; technical certifications or degree in a related field is a plus.
- 3+ years of experience in desktop support or a similar IT role.
- Proficiency in supporting Windows desktop operating systems (Windows 7, 10) and Microsoft Office applications.
- Strong knowledge of Active Directory administration, including user management, group policy, and security permissions.
- Experience with system imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or similar solutions.
- Excellent documentation skills, with the ability to create clear and concise technical documentation.
- Strong troubleshooting and problem-solving skills, with attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact professionally with end-users and stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to learn and adapt to new technologies and processes.
Preferred Skills:
- CompTIA A+ Certification or equivalent.
- Experience with IT Service Management (ITSM) tools, such as ServiceNow or Remedy.
- Familiarity with remote desktop support tools and ticketing systems.
- Knowledge of network protocols and basic networking concepts.
- Experience with Mobile Device Management (MDM) solutions.
- Familiarity with scripting languages (e.g., PowerShell) for automation tasks.
Pay Rate: $32 - $35 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Homer Ballega
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Desktop Support Manager
Posted 6 days ago
Job Viewed
Job Description
Requisition : 80924
PSEG Company : PSEG Long Island
Salary Range : $ 129,000 - $ 211,900
Work Location Category : Hybrid Fixed
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services and Collaboration.
Job Responsibilities
• Provide direction and support in day-to-day operations of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, BigFix, Mobile Data Terminals, Zoom), and achieving key SLA’s
• Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)
• Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes
• Maintain, implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services
• Manage and maintain IT asset inventory and full life cycle replacement for end user devices
• Manage team performance, coach and mentor team members, and develop a succession plan for the group
• Identify, document, and implement end user related policies and processes; ensure compliance with corporate policies, procedures, and standards
• Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost
• Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage/Ensure that standards and procedures are in place for the work of his or her team
• Lead team of IT associates. Responsible attracting talent, performance evaluation, career development, coaching and counseling and manage compensation
Job Specific Qualifications
Required Education and Experience:
• Bachelor degree in Computer Science, Engineering or Business or a related field
• 9+ years relevant experience within the information technology field or an industry with reliance on technical expertise
• Sound expertise in IT resource management, job positions, career paths, recruiting, and compensation.
• Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools
• Knowledge of desktop, PC, and other end user device management systems and solutions
• Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration Tools
• Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations
• Ability to proactively communicate technical topics in a clear, succinct, and relevant way
• Proven experience and understanding of general finance, IT procurement, IT financial operations and managing IT cost centers in large corporate environments
• Track record as an innovator and agent leading organizations and people through change
• Business acumen
• Strong leadership and influence skills
• Excellent teamwork, facilitation, relationship building, and negotiation skills
• Excellent teamwork, facilitation, relationship building, and negotiation skills
Desired Education and Experience:
• Advanced degree, e.g. Masters of Business Administration
• ITIL or equivalent certifications
• Familiarity with industry standards and guidelines (i.e. NERC CIP)
• Experience with cloud technologies
• Experience with managing projects
• 6+ years of experience managing team of 5+ staff or external contractors
Minimum Years of Experience
9 years of experience
Education
Bachelors
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call or email
If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal (
Pay Transparency Nondiscrimination Provision
Be The First To Know
About the latest It support Jobs in Bronx !
Desktop Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Desktop Support Analyst
Newark, NJ
$70,000 - $80,000
Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Company's Newark office and will assist IT team in supporting users and infrastructure in other company offices. Requirement to work in the Newark office Monday - Thursday, with option for Friday as remote day.
Responsibilities :
- Provide Level 1 and 2 desktop and software support
- Ensure that all procedures and infrastructure are fully documented
- Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
- Perform user and asset management tasks
- Build/deploy equipment to company standards
- Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
- Participate in global IT projects
- Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
- Excellent oral and written communication skills
- Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to write routine reports and correspondence
- Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices
- CompTIA A+ / Network + or MCP Certifications
- Knowledge of Mac OS X
Desktop Support Analyst
Posted 8 days ago
Job Viewed
Job Description
The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational endpoint hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Duties:
Responsibilities Strategy & Planning
- Support, development and implementation of new computer projects and new hardware installations.
- Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
- Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Collaborate with IT team members to ensure efficient operation of the organization's desktop computing environment.
- Where required, administer and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
- Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Excellent knowledge of PC and desktop hardware.
- High School Diploma with a certificate from a 6 to 12 month Information Technology program or related experience with three (3) plus years customer service experience and preferably in a technical environment
- 2 years of college preferred or technical program with combination of three years of work experience
- Knowledge of Software Provisioning/Imaging
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into PC and software issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
As a Desktop Support Technician you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
- Medical coverage (F/T staff)
- Dental coverage (F/T staff)
- Retirement Savings
- Plus more!
- Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.
The hourly pay range is $28-$32 per hour.
This role is in office at least four days a week.
Desktop Support Manager
Posted 1 day ago
Job Viewed
Job Description
Apply now Job no: 527802 Work type: Staff Full Time Location: UMass Amherst Department: IT Operations Union: PSU Categories: Computer & Information Technology, PSU A About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The Desktop Support Manager is responsible for managing daily operations of the desktop support; oversees a dedicated technical team devoted to providing high quality desktop technology solutions across multiple UMass departments; provides guidance with regard to infrastructure, server support, security incidents, inventory management and policy compliance, as well as troubleshooting of hardware, software, mobile devices, and ensure excellent customer service, satisfaction and appropriate staff coverage in reporting lines. Essential Functions Oversees and manages a high profile, fast paced, and reliable client facing technical team that provides support for desktops, laptops, mobile devices, some servers in multiple academic departments with functions that comprise of recording, classification, escalation, troubleshooting and resolution of client incidents and service requests. Develops and follows a phone/ticket escalation process to ensure proper communication with the stakeholders. Hires, evaluates, disciplines, and trains staff. Develops and mentors team members through establishing performance expectations, training plans, mentoring behaviors to build a customer centric culture. Prioritizes workload, conducts effective resource management to ensure adequate capacity for current and future technology needs. Develops and updates standard operational procedures, training, and knowledgebase materials. Supports a large network operation that supports Windows and Mac desktops, including software image creation, deployment with a multi-forest Active Directory structure. Conducts needs assessments regarding university infrastructure (wireless and wired access), data security, hardware and software inventory; makes recommendations and develops plans to improve resource allocation, equipment maintenance, purchase, and disposal. Supports tier 2 and 3 for configurations, installation, troubleshooting and technical support. Provides data and reporting for ticket volume and resolution on ad-hoc, weekly, monthly or as needed to convey trends and assess customer demand. Review collected data and trends to develop strategies for improvement. Collaborates with leadership, other IT managers and staff to develop and manage projects and to ensure strong alignment between service targets and meeting customer objectives. Additionally, works with vendors and central IT to provide resolution for concerns and to improve infrastructure and services. Escalates and manages information security breaches and threat incidents in assigned academic areas; works with Central IT to implement preventative procedures and educates staff and faculty about effective security management tools and implement changes to mitigate risks. Other Functions Ensures all assigned departments comply with applicable state and federal laws, and regulations and University policies and procedures. Makes recommendations and deploys systems changes to maintain compliance. Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Participates in campus IT professional development opportunities. Monitors established and emerging trends, standards, protocols, and developments in desktop support technology particularly in higher education, online learning environments, and virtual reality simulations. Maintains an electronic inventory of technology; maintain departmental records regarding location, configuration, repair, and replacement. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) An Associates degree with 6 (six) years of professional IT support experience with computer technical support, help desk and/or network administration. 2 (two) years of professional IT related experience can be substituted for the Associates degree, for a total of 8 (eight) years of experience. Demonstrated ability to supervise technical staff. Experience providing complex network and technology configuration, maintenance, support, and incident response. Experience in meeting the demands of complex production-oriented environments where timeliness and availability of systems is considered critical. Demonstrated ability to work effectively, in a highly organized manner, paying close attention to detail. Ability to learn new technologies quickly and resolve issues involved with new technologies. Experience with long and short-term project development, planning, implementation, and management. Excellent interpersonal and communication skills. Excellent analytical skills and ability to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions. Ability to design and develop clear instructional material, work independently, exercise good judgment and make sound decisions. Significant experience with technologies and tools, preferably including Mac, Windows, file server, web server, basic business and education / research software, electronic health records, and interactive web-based tools such as blogs, wikis. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor’s degree in IT-related field. Support experience in a distributed team environment or higher education institutions a plus. Knowledge and ability to setup, utilize, troubleshoot equipment used in conference rooms for multi user/location meetings, and distance learning. The ability to use multiple platforms and technologies is a plus. Physical Demands/Working Conditions Balancing, carrying, pulling/pushing, standing, bending, climbing, driving, reaching, sitting, twisting and driving on campus. Ability to lift up to 50lbs. Typical office environment. Work Schedule Monday to Friday 37.5 hours a week. Occasional night/weekend hours required as business needs dictate. Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Jul 9 2025 Eastern Daylight Time Applications close: Oct 10 2025 Eastern Daylight Time Returning Applicant? Login to complete your application and/or apply for more positions. We'll send you an email when a position becomes available that matches your search criteria Visit Human Resources for more information on benefits, payroll, health insurance, retirement and general information about working at UMass Amherst. Job Search Search by keyword or category e.g. "registrar" or "staff" #J-18808-Ljbffr