9 IT Support jobs in Eau Claire

The Support Specialist is responsible for providing assistance and resolving issues for customers in need of support. This role requires strong problem-solving skills, effective communication, and the ability to work with various departments to find solutions. The Support Specialist will primarily work from our office in Menomonie, WI, responding to customer inquiries via phone, email, and chat. They will ensure customer satisfaction by addressing concerns professionally and efficiently. The ideal candidate should have a strong customer service background, be detail-oriented, and have excellent time management skills. The Support Specialist will play a crucial role in maintaining positive relationships with our customers.

Qualifications

• A love of working with children
• Excellent communication skills
• Ability to follow directions
• Passion for helping others

Your New Beginning Starts Here!Wage:$17/hr$1.50/hr shift differential for weekend hoursFLEXIBLE HOURSCall for details !Paid Training, no experience necessary for CaregiversWe're more than a human services agency-we're partners in transformation, walking alongside you on the journey to a fuller, richer life.We are seeking passionate and committed individuals to work in our residential group homes supporting adults with cognitive and mental health disabilities live fuller, happier, and to empower independence. For over 35 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible.Duties/Responsibilities:Seek out opportunities for community/social integrationHelp consumers plan and prepare their choices of fun events and outingsAssisting with self care- dressing, bathing or showering, brushing teeth, toileting, shavingMedication AdministrationMeal Preparation/PlanningTransportation of consumersFollow individual service plansOther duties as assignedEssential Functions/Requirements:18 years of ageAcceptable Background Character VerificationValid drivers license and acceptable driving record for consumer transportAbility to lift up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, sit (chair and floor), climb stairs, and use hands and fingersCommunicate basic EnglishBasic reading, writing, and internet navigation skillsBenefits:Option to get paid before paydayFlexible scheduling around availability, and every other weekend offOpportunities for advancement in a growing, hire-from-within companyShift differential on weekendsEmployee discount - Verizon and Dell Health InsuranceLife InsuranceDental InsuranceVacation/Personal HoursEmployee Stock Ownership401-KEmployee Achievement ProgramLongevity Bonus for Part Time or Full Time Employees Casual dress (no uniforms), fun work atmosphereAnd moreIf you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer#JobListings #EauClaire #MentalHealthAwareness #NewBeginning #PersonalCare #hiringnow #hiring #joinourteam #careers #jobs #jobsearch #programassistant #Caregiver #Caretaker #DirectCareStaff #PersonalCareWorker #DirectSupportProfessional #ResidentialCareProvider #DayStaff #NowHiring #InHomeCare #AdultCare #Aide #Caregiver Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Lutheran Social Services is seeking a full time Adult Residential Support Professional to join our Fahrman team! Fahrman Center is a 42-bed adult residential treatment facility that provides inpatient addictions services for men and women as well as restorative justice services for clients who are involved with various correctional entities.

This is a continuous posting in anticipation of future part-time opportunities working every other weekend only.

Under supervision, performs work involving the care, services, and treatment of clients seeking services in Addictions and Restorative Justice (ARJ) facilities (Substance Use Disorder and/or criminogenic risk/needs/responsivity factors).

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
• Records observations relating to actions and behavior of residents and maintains records and reports as required
• Performs general housekeeping and cleaning duties as needed
• May organize and distribute clothing, bedding and other supplies
• Provides medication monitoring or medication administration as outlined in specific program policies
• Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program
• Identifies emergencies or crisis situations and responds appropriately
• Maintains awareness of clinical treatment plan and supports residents in achieving goals
• Ability to work independently and problem solve efficiently
• Attends staff meetings and participates in training activities as required
• Maintains confidential client information and record
• May assist with meal preparation and other life skills for residents
• May assist with grocery shopping for the facility
• May transport residents to meetings, services, appointments and other activities
• May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests
• May provide educational group activities for clients within program specified parameters.
• May administer basic first aid as needed
• Other duties as required

PERKS:

• • Mileage reimbursement
  • Paid Time Off
  • Ability to Contribute to 403B
  • LSS makes annual raises a priority for employees
  • Employee Assistance Program
  • Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE:

A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred.

Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire).

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, access and use the LSS HRIS system, utilize LSS EHR systems, and complete required on-line training.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to frequently do the following: stand, bend/stoop, crouch, kneel, use stairs, and walk.

The incumbent of this position works in a community based residential environment. The incumbent will also be exposed to outdoor conditions when monitoring outdoor activities with residents, assisting with shoveling snow in the winter on sidewalks to assure safety, and potentially assisting with yard care spring-fall.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required up to 25-50%, depending on specific role.

LSS is an Equal Opportunity Employer (EOE).

Company DescriptionWho We Are: At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life. NO Experience Needed! Schedule: Full time schedules on evening and overnight shifts, includes an every other weekend rotation.Wage: $17.50 per hour - $9.50 on weekendsPerks/Benefits: 1,500 retention/ sign on bonus for select locations and programs for employees.PAID training and orientationMedical, Vision and Dental Insurance for FT employeesSupplemental InsuranceFlex Spending and HSA Accounts for FT employeesPet InsuranceLife Insurance for FT employees401 K plan with up to 3% employer match after one year of servicesPAID TIME OFF (PTO) PTO DonationGrowth and Development OpportunitiesEmployee Referral ProgramEmployee Assistance ProgramNational Brand DiscountsTapcheck - access to 50% of your pay before paydayJob DescriptionWhat You Get To Do:The Direct Support Professional (DSP) Float is a position designed to provide fill in or substitute coverage at any assigned service site and may be scheduled for hours that are vacant due to staff turnover, changes in scheduling, or staff paid time off. Work assignments may be during any scheduled hours and at any sites where Dungarvin Eau Claire, WI. provides services. Working directly as a Direct Support Professional (DSP) / Caregiver Float, you will be able to assist in a residential group home by assisting people with disabilities achieve a variety of outcomes, assist with personal cares and provide normalization/community integration. The DSP (caregiver/mentor) is responsible for providing:Support and mentor with daily activities to those we support in a manner that ensures their health and safety. Some examples include helping with meals, cleaning, and facilitating fun activities.Hands-on mentoring to those we serve to help them become more independent.Positive direction to the individuals to encourage them to achieve their personal goals.Provide medication administration and ensure person's medical well being.QualificationsWhat Makes You A Great Fit:Excitement for working with adults with disabilitiesMust be at least 18 years oldValid Drivers License (due to transporting persons served)Candidates must be comfortable driving company vehicles to transport persons served as required Some positions / locations may require own personal vehicle and auto-liability insurance based on the roleA successful background clearance is required as part of the onboarding/employment processAdditional InformationAt Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.All your information will be kept confidential according to EEO guidelines.Equal Opportunity Employer7/7#LI-BD1Videos To Watch

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00