1359 IT Support jobs in Fairfax

**Overview**
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Customer base will be exclusive to handling executive government officials and their requirements when it comes to system support.
**Responsibilities**
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
+ Builds, installs and manages physical and virtual server environments
+ Documents, monitors, and audits those environments
+ Administer and maintain a secure user environment and shared resources in general in accordance with applicable security best practices and optimal resource accessibility.
+ Primary resource for server and network hardware and software issues
+ Provides supplemental network and systems administration support to IT team
+ Works with IT team on large projects
+ Development of performance metrics and hardware/OS performance tuning
+ Knowledge of Linux (RHEL) administration
+ Extensive knowledge of the Microsoft Server platform and its components including Active Directory, Windows Server 2016, 2019 and 2022 Operating Systems, failover clustering, certificate services, IIS, and other related technologies
+ Proficiency in cable management is necessary for providing and maintaining an organized and professional workspace.
+ Excellent problem solving and communication skills
+ Experience in supporting a 24x7production environment
+ Proficient within the following technologies - Patch Management, Vulnerability Assessment/Remediation, AV Support, Backup Technologies
+ Perform system administration activities in all phases of a project, including discovery, design, build, test, and deployment
+ Ability to work independently with little management oversight
+ Excellent verbal and written communication skills
+ Knowledge and experience in a large-scale Enterprise network with experience in working with executive level staff
**Qualifications**
Bachelor's with 2-5 years (or commensurate experience)
+ Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline, or 2-5 years of relevant, equivalent experience is required. Degree may be substituted for the certifications below.
+ PWS Specified Certifications Requirement with no experience:One of the certifications below: A+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Apple Certified Mac Technician (ACMT), VMware Certified Associate 6- Data Center Virtualization, System Center Configuration Manager (SCCM). Cisco Certified Entry Networking Technician (CCENT), Network+, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE).
+ Clearance Required:Must be able to pass a government Tier 4 High Background Investigation.
+ Experience with configuration and administration of Windows file servers.
+ Experience with installation, configuration, and administration of enterprise hardware including rack mount and blade servers
+ Experience writing/maintaining appropriate scripts to automate system administration and recurring jobs
+ Experience with Microsoft SCCM.
Preferred Skills and Experience
+ Microsoft - Minimum 4+ years (DHCP, Login Scripts, File/Print Services, DHCP, SCCM, Active Directory, Group Policy Management, System Hardening, SNMP, Patch Management, IIS Web Services, SQL, Scan Remediation, OS Deployment Group Policy Management)
+ A+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Apple Certified Mac Technician (ACMT), VMware Certified Associate 6- Data Center Virtualization, System Center Configuration Manager (SCCM). Cisco Certified Entry Networking Technician (CCENT), Network+, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE).
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $61,850.00 - USD $98,950.00 /Yr.
Submit a referral to this job ( _US-DC-Washington, D.C._
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_

System Support-US CITIZENS ONLY - TS/SCI FS POLY REQUIRED Chantilly, VA · Government/Military Apply Now

System Support

The Contractor shall support all elements of the Sponsor’s system, comprised of commercial off the shelf (COTS) products and software, along with several customized tools and applications.

The Contractor shall provide the Sponsor a modern and stable platform which meets security requirements and enables users to search, discover, prioritize, analyze, collaborate and manage information.

The Contractor shall support enhancement efforts and develop new capabilities for Sponsor’s use to meet mission needs.

The Contractor shall integrate a large and changing number of datasets from a variety of cloud-based and other systems.

The Contractor shall maintain system uptime, stability, and accreditation requirements.

The Contractor shall work closely with Sponsor staff and contractor personnel, as well as external vendors and stakeholders(including development of technical equipment specifications and vendor quotations); communicating and collaborating effectively across organizational boundaries.

The Contractor shall identify issues or dependencies to Sponsor staff and work to resolve them as prioritized bythe Government Task Manager with input from Sponsor’s Front Office.

The Contractor shall maximize the security of the system by protecting Sponsor data and ensuring security best practices, including those defined by the Sponsor, are followed.

System Operations & Maintenance (O&M) —HRR: YES

The Contractor shall support all elements of the Sponsor’s system, comprised of commercial off the shelf (COTS) products and software, including Oracle EXADATA and other databases, Cisco switches and security appliances, secure networked high availability storage area networks (SANs), encryption devices, as well as Windows and LINUX servers.

The Contractor shall provide O&M support for the Sponsor’s system to ensure the system remains operational, including user and account administration and auditing, monitoring system health, security and performance; installing, scanning, patching and updating software and hardware; administering gateway and VPN access to enterprise systems; managing hardware keys; and upgrading hardware.

The Contractor shall ensure compliance with SponsorAssessment & Authorization (A&A) requirements.

Hours of Support and Coverage

The Contractor shall partner with the data architecture, software engineering and development team to provide continuous hourly/daily service to the Sponsor every day of the year using a blend of on-site and on-call support. Monday through Friday from 1000 to 1400 hours (local time) is considered core business hours during which all contractors will provide on-site support; coverage is also needed Monday through Friday from 0800 to 1000 hours and from 1400 to 1700 hours to respond to Sponsor needs. All other days, Federal holidays, and hours are considered “non-prime time” business hours, during which service shall be provided through on-call support.The Government Task Manager and Sponsor’s Front Officehave the authority to initiate on-site on-call support during non-prime time hours for service requests categorized as “critical.” required skills and demonstrated experience The Contractor shall have the following required skills, certifications and demonstrated experience:

• Demonstrated experience with security-controlled systems, CipherTrust enterprise hardware security modules, software, and data architecture.

• Demonstrated experience with Assessment and Authorization (A&A) processes to accredit security-controlled systems.

• Demonstrated experience as a data transfer officer with security-controlled systems.

• Demonstrated experience as an Oracle LINUX Systems Administrator.

• Demonstrated experience in Oracle EXADATA administration.

• Demonstrated experience with LINUX systems engineering and administration.

• Demonstrated experience with Windows systems engineering and administration, including MSSQL databases, Active Directory Certificate Services (ADCS), VM clusters, Hyper-V, Data Protection Manager, and PowerShell scripting.

• Demonstrated experience with Cisco switches and security appliances including ASAs, StealthWatch and Tetration.

• Demonstrated experience managing NetApp storage area networks (SANs).

• Demonstrated experience with certificate management for users, servers and service accounts.

• Demonstrated experience cross-skilling and backfilling for teammates.

• Demonstrated experience handling sensitive data, exercising discretion and sound judgment, and achieving mission outcomes.

• Certification(s)

• Oracle Certified Professional (OCP) Database Administrator

Highly Desired skills and demonstrated experience Skills and demonstrated experiences that are highly desired but not required to perform the work include:

• Demonstrated experience with Sponsor’s security-controlled systems, software, and data architecture.

• Demonstrated experience with Sponsor’s Assessment and Authorization (A&A) processes.

• Demonstrated experience as a data transfer officer with Sponsor’s security-controlled systems.

• Demonstrated experience with IT Program Management and support.

Place of performance The primary place of performance is at a Sponsor location in WMA. Full Time Equivalent (FTE) Level The maximum number of FTEs is 3 (three). Actual FTE bid, labor category and skill level is at the discretion of the Contractor.

PERIOD OF PERFORMANCE (POP)

The estimated POP is 5 (five) years. Transitioning Existing work or new Requirement New requirement

Requirement being re-competed

Requirement being transitioned from another contract TRAVEL Travel is anticipated for this contract: YES NO

Travel is anticipated for this contract upon Sponsor approval for the following categories:

Local travel/POV will be on an as needed basis, within the local place of performance.

Temporary Duty (TDY) travel is anticipated within the Continental United States (CONUS).

TDY travel is anticipated outside the Continental United States (OCONUS).

**Responsibilities & Qualifications**
**RESPONSIBILITIES**  
The **Help Desk Support Technician** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's Information Technology Service Management (ITSM) tool set to document, process, and monitor incidents, problems, inquiries, and change and service requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions.
The Help Desk Support Techwill:
+ Providetechnical advice and guidance on installation, adaptation, configuration or enhancement ofcustomertechnical products,programs
+ Performproblem resolution on the telephone with users, walkingthe user through a series of steps todetermineproblem and classify level, priority and nature of the problems and systems.
+ Possessa wide range ofin-depthskills and knowledge in computer hardware and software as well as networking systems in use at customer sites
+ Provideexpertisefor the resolution of technical problems, troubleshoots products andmodifiesproducts to customer requirements
+ Provide expert and second tier technical support for the installation and repair of complex systems and outages
+ Review systemand configurations to ensure successful implementation of services into production.
+ Maintain system stability through advanced analytical techniques,timelyresolution of incidents, and proactive maintenance to provide the maximum availability andoptimalMean TimeToRepair.
+ Partnerwith developers and engineers to reduce reoccurring incidents
+ Provide consultativeassistanceduring off hours as needed
+ Assistin developing continuous process improvement for support tools, troubleshooting techniques
+ Collaborate andassisttesting and optimization of product support techniques and tools. Communicate toappropriate internalpersonnel of issues at a particular account
+ Determinethe effectiveness of known solutions for the reported problem andapply thesesolutions asrequired
+ Determineseverity and complexity of a reported issue and ifnecessary,escalate to theappropriate specialist
+ Determinethe troubleshooting workflow and organize support priorities
+ Determineseverity and complexity of a reported issue and escalate to theappropriate specialist
Specific responsibilities include:
+ Provision ofTier 1Support (e.g., Accounts for Applications), theinitialsupport level responsible for basic customer issues
+ Provision of Tier 2 Support (e.g., Process Restart, Simple SOPs, No Code Changes, and Triage toTier 3) -more in-depth technical support level than Tier1.
+ Support toTier 3 specialists, as theyhandlethe most difficult or advanced problems
+ Desk-Side Support asrequested, including
+ Providing desksideassistanceto resolve customer incidents and locally resolving systems account and access management issues
+ Tailoring directory service entries, organizational mailboxes, and distribution lists to meet customer requirements
+ Loading approved add-on applications to the workstation baselines
+ Supporting equipment install, move, add, change requests; and configuring, troubleshooting, andmaintainingend-user devices and peripherals
**REQUIRED QUALIFICATIONS**
+ Currentlypossessan activeTopSecret security clearance
**PREFERRED QUALIFICATIONS** ** **
+ ITIL v4 Foundations certification
**Overview**
Weare seeking a **Junior Help Desk Support Technician** tosupport theOffice of the Director of National Intelligence (ODNI)National Counterterrorism Center (NCTC).This analystwill play an importantrolehelpingto buildaflexible and responsive IT environmentthatmeetsNCTC'sevolving and changingmission priorities.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Chantilly, Virginia primarily with occasionaltravel within theNational Capital Region (NCR)
+ Type of environment: Varies
+ Noise level: Low
+ Work schedule: "Normal work hours" constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring , Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 20%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand,walk,sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
Citizenship: U.S. Citizenship
Clearance requirement:TS/SCI with Polygraph
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
**Job Locations** _US-VA-Chantilly_
**ID** _ _
**Category** _Information Technology_
**Type** _Regular Full-Time_

**Responsibilities & Qualifications**
**RESPONSIBILITIES**  
The **Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's Information Technology Service Management (ITSM) tool set to document, process, and monitor incidents, problems, inquiries, and change and service requests, as well as coordinate new capabilities through an actionable service catalog and support for other IT service management functions.
The Help Desk Support Techwill:
+ Providetechnical advice and guidance on installation, adaptation, configuration or enhancement ofcustomertechnical products,programs
+ Performproblem resolution on the telephone with users, walkingthe user through a series of steps todetermineproblem and classify level, priority and nature of the problems and systems.
+ Possessa wide range ofin-depthskills and knowledge in computer hardware and software as well as networking systems in use at customer sites
+ Provideexpertisefor the resolution of technical problems, troubleshoots products andmodifiesproducts to customer requirements
+ Provide expert and second tier technical support for the installation and repair of complex systems and outages
+ Review systemand configurations to ensure successful implementation of services into production.
+ Maintain system stability through advanced analytical techniques,timelyresolution of incidents, and proactive maintenance to provide the maximum availability andoptimalMean TimeToRepair.
+ Partnerwith developers and engineers to reduce reoccurring incidents
+ Provide consultativeassistanceduring off hours as needed
+ Assistin developing continuous process improvement for support tools, troubleshooting techniques
+ Collaborate andassisttesting and optimization of product support techniques and tools. Communicate toappropriate internalpersonnel of issues at a particular account
+ Determinethe effectiveness of known solutions for the reported problem andapply thesesolutions asrequired
+ Determineseverity and complexity of a reported issue and ifnecessary,escalate to theappropriate specialist
+ Determinethe troubleshooting workflow and organize support priorities
+ Determineseverity and complexity of a reported issue and escalate to theappropriate specialist
Specific responsibilities include:
+ Provision ofTier 1Support (e.g., Accounts for Applications), theinitialsupport level responsible for basic customer issues
+ Provision of Tier 2 Support (e.g., Process Restart, Simple SOPs, No Code Changes, and Triage toTier 3) -more in-depth technical support level than Tier1.
+ Support toTier 3 specialists, as theyhandlethe most difficult or advanced problems
+ Desk-Side Support asrequested, including
+ Providing desksideassistanceto resolve customer incidents and locally resolving systems account and access management issues
+ Tailoring directory service entries, organizational mailboxes, and distribution lists to meet customer requirements
+ Loading approved add-on applications to the workstation baselines
+ Supporting equipment install, move, add, change requests; and configuring, troubleshooting, andmaintainingend-user devices and peripherals
+ Supporting incident and problem management activities conducted by other team members
**REQUIRED QUALIFICATIONS**
+ Currentlypossessan activeTopSecret security clearance
+ Years of experience with degree: BS 5-7 Years, MS 3-5, PhD 0-2
**PREFERRED QUALIFICATIONS** ** **
+ ITIL v4 Foundations certification
**Overview**
Weare seeking a **Help Desk Support Technician** tosupport theOffice of the Director of National Intelligence (ODNI)National Counterterrorism Center (NCTC).This analystwill play an importantrolehelpingto buildaflexible and responsive IT environmentthatmeetsNCTC'sevolving and changingmission priorities.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Chantilly, Virginia primarily with occasionaltravel within theNational Capital Region (NCR)
+ Type of environment: Varies
+ Noise level: Low
+ Work schedule: "Normal work hours" constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring , Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 20%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand,walk,sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
Citizenship: U.S. Citizenship
Clearance requirement:TS/SCI with Polygraph
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
**Job Locations** _US-VA-Chantilly_
**ID** _ _
**Category** _Information Technology_
**Type** _Regular Full-Time_

Requisition Number: 25340
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Anticipated Salary Range: $40,562.00 - $65,000.00
Security Clearance: TS/SCI
Level of Experience: Mid
This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. The program is scheduled to launch in early 2026 and due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required.
What You Will Do
+ Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
+ Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
+ May route calls to product line specialists.
+ Maintains and updates records and tracking databases.
+ Alerts management to recurring problems and patterns of problems.
What We Are Looking For: Minimum Qualifications
+ AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
+ Active TS/SCI government security clearance required to star
Preferred: Bonus Points For
+ Relevant industry certifications (as applicable)
+ Prior experience in defense, aerospace, or government contracting
+ Proficiency with specialized tools or software aligned to the role
+ Demonstrated ability to work collaboratively in multidisciplinary teams
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.

Job Type

Full-time

Description

Overview

Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit

About the Role

We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.

This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.

Responsibilities

Program Oversight & Staff Management

• Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
• Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
• Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
• Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.

Operational Management

• Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
• Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
• Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
• Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.

Process & Methodology

• Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
• Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
• Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.

Customer Engagement & Communication

• Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
• Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
• Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.

Compliance & Security

• Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
• Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.

Additional Duties

• Participate in customer IT initiatives and special projects as assigned.
• Provide input on technology upgrades, IT process improvements, and cost-saving strategies.

Requirements

Required Experience and Skills

• 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
• Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
• Strong understanding of ITIL, Agile, and service desk best practices.
• Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
• Experience with device deployment, endpoint management, and enterprise software support.
• Proven ability to manage staff augmentation, subcontractors, and partner networks.
• Strong communication, leadership, and problem-solving skills.
• Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Previous experience supporting federal government agency IT operations preferred.
• Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
• Experience managing IT support during high-demand transition periods preferred.

Education and Training

• Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
• PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.

Physical Requirements

• Candidates must reside in or within daily commuting distance of Washington, D.C.
• Must be willing and able to travel an estimated 25% of time within the U.S.
• Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.

Pay Range

The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.

Benefits Information

Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.

Who We Are

Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.

Our Commitment to Non-Discrimination

Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.

If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Notice on Candidate AI Usage

Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at

To apply for this position, visit:

Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

RESPONSIBILITIES

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interacting with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

POSITION REQUIREMENTS

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude - leading by example
• Passion for hospitality
• Must 18 or older

OTHER DESIRABLE SKILLS & EXPERIENCE

• Multilingual
• Previous BOH or FOH experience

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

$18 - $5 an hour

Tipped, target 18-25+

WHO WE ARE

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick-just 1 to 4 minutes-and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress - each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU.

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

**Req ID:** 37197
**Summary**
**Mid-level Help Desk Support Technician**
**Navy Yard, Washington, DC**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.
The **Mid-level Help Desk Support Technician** provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.
**Responsibilities**
+ Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
+ Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
+ Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
+ Other duties as assigned.
**Qualifications**
+ Associate degree from an accredited institution with 3+ years of experience OR
+ Bachelor's degree preferred
+ High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree
+ IT Certifications: CompTIA Certification A+, Network+, or Security+ Secret clearance required
**Knowledge, Skills, and Abilities:**
+ Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
+ Techniques for diagnosing and resolving hardware, software, and network issues.
+ Familiarity with installing and configuring PCs, printers, OS, and application software.
+ Basics of antivirus, firewalls, and data protection.
+ Ability to identify and fix hardware, software, and network issues.
+ Strong communication skills for helping users, both remotely and in person.
+ Hands-on skills to set up and configure PCs, peripherals, and software.
+ Analytical thinking for quick and effective issue resolution.
+ Ability to prioritize tasks and manage multiple support requests.
+ Quick learner in new technologies and systems.
+ Careful installation, configuration, and documentation to avoid errors.
+ Ability to explain technical processes in a simple, user-friendly way.
+ Managing multiple technical issues simultaneously without loss of quality.
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Defense & Aerospace Solutions, LLC
**Estimated Salary/Wage**
USD $25.50/Hr. Up to USD $38.50/Hr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program