277 IT Support jobs in Huntersville

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor's degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.

Are you passionate about sports and technology, with a knack for solving complex problems? FanConnect, a leader in IPTV and digital signage solutions for the sports industry, is looking for a Technical Support Manager to drive excellence in client support and technical implementations. As the Technical Support Manager, you'll lead our support team and act as the management liaison for customer escalations. Your focus will be on maintaining a high standard of service, solving complex technical challenges, and collaborating closely with our engineering team. This position requires excellent technical troubleshooting, communication, and leadership skills, along with an enthusiasm for sports. Occasional travel may be required. Key Responsibilities: Support Management: Oversee support staff and ticketing system, ensuring prompt and effective service for our clients. Client & Stakeholder Communication: Serve as the management liaison for customer escalations, keeping clients informed of progress and resolutions. Set expectations and provide clear, regular updates. Assist with Complex Customer Implementations: Work closely with clients to support successful deployment of our solutions, ensuring technical requirements are met and troubleshooting any issues that arise. Deep Dive Troubleshooting: Collaborate with the engineering team on advanced troubleshooting and root cause analysis to resolve technical issues and prevent future incidents. Hardware Development & Quality Assurance: Assist in testing and quality assurance for new hardware and software, and support initiatives for system improvements and growth. Shift & On-Call Commitment: Participate in a rotating on-call schedule outside of standard business hours to support critical client needs. Process Improvement: Embrace challenges, learn from mistakes, and continuously improve support processes for optimal efficiency and effectiveness. Required Qualifications: Experience: 5+ years in a technical support management role for complex, customer-facing systems. Experience with SaaS, IPTV, digital signage, and networking technologies is a strong plus. Leadership: Proven experience managing a technical support team, balancing priorities, and fostering team growth and productivity. Technical Skills: Background in Networking, IT, and Audio-Visual systems Experience with Android and Linux Experience with Digital Signage, Media players, and CMS software Knowledge of video compression, encoding, and streaming protocols Communication & Interpersonal Skills: Outstanding ability to engage with all levels of stakeholders, from entry-level users to C-suite executives. Organizational Skills: Ability to juggle, prioritize, and deliver on multiple tasks, with a commitment to on-time resolution and quality. Technology Enthusiasm: Passion for problem-solving and continuous learning. This is a full-time position with competitive benefits. Applicants must be authorized to work in the US on a full-time basis. #J-18808-Ljbffr

Join to apply for the Technical Support Manager role at V2Soft . V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to address complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. We actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at to learn more. Years of Experience: 3-5 Top Three Skills: Tag Management Expertise: Deep understanding of systems like Adobe Launch and/or Google Tag Manager, including implementation, management, and troubleshooting of tracking tags. Technical Proficiency: Skills in JavaScript, HTML, and debugging tools to customize tracking solutions, validate tag firing, and ensure accurate data collection. Analytical & Strategic Thinking: Ability to translate business requirements into data collection strategies, supporting insights and decision-making. Ideal Candidate Profile: Highly proficient in tag management systems such as Adobe Experience Platform Launch, with a deep understanding of web analytics tools like Adobe Analytics or Google Analytics. Strong technical skills in JavaScript, HTML, and debugging tools for implementing and troubleshooting complex tracking solutions. Strategic mindset, translating business goals into data collection strategies for robust reporting and insights. V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. Visit to view all open opportunities and learn more about our benefits. #J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus. From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions. The Lead Technical Support is an experienced technical service liaison who provides technical and repair support to dealerships of the SPI Region. This position serves as an expert to assist with technical problem resolution, questions, and facilitates to transfer support information within the EMEA and Global TSR teams. Such duties include but are not limited to difficult-to-diagnose conditions, market rallies and events, technical training, and other service-related advice. Job Responsibilities • Provides technical assistance to Harley-Davidson dealers to resolve ‘out of the ordinary’ mechanical, technical and/or product issues • Attend to dealer requests for technical support filed through the Technical Support eService system • Work with dealer technicians to identify symptoms and root causes, to determine appropriate steps required to resolve technical problems • Ensure required information and documentation are entered into eService form • Provide internal stakeholders with information and advice pertaining to quality issues identified through field observations and interactions • Support internal departments on technical assistance before, during & after market rallies and events where necessary • Support in-market rectification works where necessary • Support and participate in technical-related knowledge forums to support best practice sharing and capability upskilling of dealer service teams. • Support H-D University and ad hoc technical training needs. • Advice dealer network on appropriate tools and systems including advice on service shop capability improvement as requested (e.g. in the area of facility, tools, operations). • Provide authorisation for controlled parts replacement and Goodwill application review and adjudication. • Communicate and share experience and findings with Global Technical Service team on emerging issues and other in-market observations in relation to technical service or vehicle functions. • Provide prompt, accurate information to stakeholders. • Your Manager may include and details new activities. Contract CDD - 2 years Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here) . Hiring Manager:Gavin Cupit Travel Required:10 - 25% Location:CRETEIL Job Segment: Technical Support, Equity, Technology, Finance #J-18808-Ljbffr

Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.

Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

No Visa sponsorship provided

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

You Must Have

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

• Minimum 2 years in a technical operations role, preferably at L2 Support .

• Strong troubleshooting skills in production environments.

• Develop and maintain automation scripts using Selenium

• Understanding of Secure Coding Practices.

• Knowledge of cloud platforms and configuration management.

• Excellent written and verbal communication.

• Ability to thrive in fast-paced, high-pressure situations.

• Process improvement and automation.

We Value

• Bachelor's degree in computer science, IT, or related field.

• Knowledge on the Cloud Services (AWS, Azure, Google Cloud).

• Knowledge of SQL and NoSQL database concepts.

• Basic Networking Concepts for troubleshooting.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.