279 IT Support jobs in Huntersville

Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their growing technical support team. This role is critical in providing exceptional assistance to customers, resolving complex technical issues, and contributing to customer satisfaction and retention. The Senior Specialist will act as a point of escalation for challenging support cases, mentor junior team members, and contribute to the development of support resources. Responsibilities include diagnosing and resolving a wide range of technical issues for customers via phone, email, and chat. You will guide customers through troubleshooting steps, provide clear and concise explanations, and ensure timely resolution of all support tickets. This role requires a deep understanding of the company's products and services, as well as strong analytical and problem-solving skills. The Senior Specialist will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and identifying trends or recurring problems to inform product development. You will collaborate with engineering and product teams to escalate bugs and provide feedback for product improvements. This is an excellent opportunity for an individual passionate about technology and customer service to make a significant impact. The role is based in Charlotte, North Carolina, US , and offers a hybrid work arrangement. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4 years of experience in technical customer support or a similar role is required. Proven ability to troubleshoot complex software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are paramount. Strong technical aptitude and the ability to explain technical concepts to non-technical users are mandatory. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Experience in mentoring or leading junior team members is a plus. If you are a proactive problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.

Our client is seeking an experienced and customer-focused Technical Support Lead to join their established team in Charlotte, North Carolina, US . This critical role involves providing high-level technical assistance to clients, managing a team of support specialists, and ensuring the efficient resolution of complex technical issues. You will be the primary point of contact for escalated problems, troubleshooting software and hardware, and guiding customers through intricate solutions. The ideal candidate will have a strong technical aptitude, exceptional communication skills, and a passion for customer satisfaction. This position requires a hands-on approach, working closely with end-users and internal development teams to identify root causes and implement permanent fixes.

Responsibilities:

• Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
• Manage incoming support tickets and ensure timely and effective resolution of complex technical issues.
• Provide advanced troubleshooting for software, hardware, and network problems.
• Escalate unresolved issues to appropriate internal teams, such as engineering or product development.
• Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Monitor support queues and ensure service level agreements (SLAs) are met.
• Identify trends in customer issues and recommend product or process improvements.
• Train junior support staff on technical skills and customer service best practices.
• Engage directly with customers to resolve complex technical challenges and ensure satisfaction.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Proven ability to troubleshoot and diagnose complex technical problems.
• Excellent customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
• Strong leadership and team management skills.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to document technical procedures clearly and concisely.
• Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus.

This role offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology in a supportive environment located in Charlotte, North Carolina, US . If you are a problem-solver with a knack for technology and a desire to lead, we want to hear from you.

Our client, a rapidly growing technology firm, is seeking a skilled and customer-focused Technical Support Specialist to join their remote support team. This position is ideal for individuals passionate about troubleshooting complex technical issues and providing exceptional service to users. You will be the first point of contact for many customers, resolving hardware, software, and network-related problems. This is a fully remote role, offering the flexibility to work from anywhere within the US. Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat, addressing a wide range of technical issues.
• Troubleshoot and resolve hardware, software, network, and application problems efficiently and effectively.
• Document all support interactions, solutions, and escalations in the ticketing system.
• Escalate unresolved issues to appropriate internal teams or senior support staff with detailed diagnostic information.
• Guide users through step-by-step solutions, explaining technical concepts in an easily understandable manner.
• Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to development and product teams for potential improvements.
• Manage customer expectations and ensure high levels of customer satisfaction.
• Stay up-to-date with product knowledge and technical advancements.
• Participate in team meetings and contribute to a collaborative support environment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is a plus.
• Minimum of 2-4 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service.
• Ability to explain technical information clearly to non-technical users.
• Self-motivated and able to work independently in a remote setting.
• Familiarity with remote desktop tools.
• A passion for technology and helping others.

This fully remote opportunity based out of **Charlotte, North Carolina, US**, offers a great chance to grow your career in technical support. If you are a problem-solver with a dedication to customer satisfaction, we encourage you to apply.

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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