265 IT Support jobs in Huntersville

Application Support / Technical Support (Charlotte)

28230 Charlotte, North Carolina ManpowerGroup

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Job Description

Our client, a leading technology solutions provider, is seeking an Application Support / Technical Support to join their team. As an Application Support / Technical Support, you will be part of the IT department supporting critical application enhancements. The ideal candidate will have excellent debugging skills, strong analytical abilities, and admirable interpersonal skills which will align successfully in the organization.
**Job Title:** Application Support / Technical Support
**Location:** Charlotte, NC (Hybrid 3 days onsite)
**Local candidates only**
**What's the Job?**
+ Provide application availability support, including onboarding AITs and monitoring for Business-as-Usual (BAU) operations.
+ Serve as a technical subject matter expert on application functionality and production platform issues.
+ Follow communication and escalation routines to prevent and handle SLA breaches, addressing data delays and quality issues.
+ Collaborate with Development Teams to support release deployments and participate in Disaster Recovery and Resiliency testing exercises.
+ Ensure capacity management support by monitoring database/server filesystem and directories for adequate space allocation.
**What's Needed?**
+ 8+ years of experience in the IT industry, particularly in production support for web applications using .Net, Angular, and SQL Server.
+ In-depth knowledge and hands-on experience with .NET, ASP.NET, WEB API, Angular, and SQL Server 2019 (including SSIS).
+ Strong debugging skills using ASP.Net with C# and experience with Bit Bucket.
+ Familiarity with Agile methodology and tools such as JIRA.
+ Experience with Hadoop and Autosys for job scheduling.
**What's in it for me?**
+ Opportunity to work on a high-impact project that enhances critical systems.
+ Gain experience in a hybrid work model, balancing onsite and remote work.
+ Collaborate with a talented team of professionals in a supportive environment.
+ Enhance your technical skills and knowledge in a dynamic setting.
+ Contribute to the success of a major remediation project.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Technical Support Manager

28245 Charlotte, North Carolina Anywhere Real Estate

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Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

  • Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

  • Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

  • Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

  • Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

  • Oversee talent management including recruitment, training, mentoring and development of existing team members;

  • Set specific customer support standards and objectives for the Business Applications Technical Support Team;

  • Contribute to improving customer support by actively responding to queries and handling complaints;

  • Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

  • Follow up with customers to identify areas of improvement;

  • Provide customer feedback to the appropriate internal teams;

  • Solve complex problems and making decisions based on a wide range of factors supported by data; and

  • Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

  • 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

  • 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

  • 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

  • 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

  • 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

  • 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

  • 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

  • Great Place to Work

  • Forbes World's Best Employers

  • Newsweek World's Most Trustworthy Companies

  • Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

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Technical Support (Ambassador)

28245 Charlotte, North Carolina 5TH HQ LLC

Posted 2 days ago

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JOB DESCRIPTION

Title: Technical Support - Coffee Vending Machines

Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:
  • Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
  • Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
  • Demonstrate equipment operation and advise customers on achieving optimal performance.
  • Document procedures, maintain detailed service records, and report on sales activities and account statuses.
  • Present new products and services to existing clients, identifying opportunities for upselling.
  • Adhere to company procedures and protocols, ensuring compliance with quality standards.
  • Build and nurture positive relationships with customers to foster trust and loyalty.
Required Skills and Knowledge:
  • Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
  • Customer service experience is advantageous.
  • Strong troubleshooting skills and technical aptitude.
  • Excellent mechanical aptitude and attention to detail.
  • Clear and effective communication skills, both verbal and written.
  • Proficiency in reading technical diagrams and blueprints.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
  • Bachelor's degree or equivalent technical certification preferred.
  • Spanish language proficiency is a plus.
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Technical Support Analyst

28245 Charlotte, North Carolina Fox Rothschild

Posted 8 days ago

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Job Description

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

  • Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

  • Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

  • Access knowledge bases and resources on the Internet to aid in problem resolution.

  • Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

  • Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

  • Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

  • Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

  • Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

  • Application support experience with Office 365 products with an emphasis on Word and Excel.

  • Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

  • Working knowledge of network and local PC diagnostic utility tools.

  • Exceptional written and oral communication skills.

  • Ability to work in a fast-paced team environment.

  • Exceptional customer service orientation.

  • Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

  • Ability to absorb and retain information quickly.

  • Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

  • Las Vegas: $60,000 to $5,000

  • Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

  • Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

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Technical Support Specialist

28245 Charlotte, North Carolina Alpine Intel

Posted 2 days ago

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Join to apply for the Technical Support Specialist role at Alpine Intel

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist role at Alpine Intel

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?

Alpine Intel is dedicated to innovation across the property, auto, liability, and workers comp insurance fields helping our customers reach peak performance throughout the policy life cycle. Through our operating brands, HVACi, StrikeCheck, National Fire Experts, Donan Engineering, BSC Forensics, Component Testing Laboratories, The Robison Group, VRC Investigations, TechLoss, and Mecanica Scientific Services we are respected as the industry leader for our scale and our track record of conducting expert, specialized, and accurate investigations. Headquartered in Charlotte, North Carolina, our team of experienced professionals provides high-quality solutions nationwide. Alpine Intel is looking for bright candidates with a passion for problem solving to join our growing team.

Alpine Intel. Decide Right.

We are currently seeking an Technical Support Specialist to join our growing team in Charlotte NC.

Alpine Intel is seeking an IT Support Specialist to provide IT support in our Charlotte, NC office. The candidate must be able to thrive in a fast paced, demanding work environment, as our call center is a critical part of the business. The IT technical Support Specialist will report directly to the IT Technical Support Supervisor.

What Does Alpine Intel Offer You?

  • Competitive Compensation Package
  • A Diverse & Positive Work Environment
  • Professional Development
  • Employee Referral Bonus
  • Medical, Vision, and Dental Insurance Coverage
  • 401K with Match
  • HSA and HRA (Employer contributions)
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Paid Time Off and Holidays

Minimum Requirements

  • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
  • Certifications in IT related fields such as CompTIA, Microsoft, etc. is preferred.
  • Knowledge of basic computer hardware, including laptops, desktops, printers, switches, routers, access points, and headsets.
  • Experience with ticketing systems such as Service Team, Team Dynamix, Etc.
  • Experience with desktop and server operating systems, including Windows, MacOS, iOS, Android.
  • Extensive application support experience with Microsoft Office, Five9 Contact Center, Ring Central, PDF Software.
  • Working knowledge of a range of diagnostic utilities to support a Windows, Meraki and iOS environment.
  • Familiarity with the fundamental principles of ITIL.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Duties And Responsibilities

  • Install and configure: Setup computer hardware, software, cellular devices and peripheral equipment.
  • Troubleshoot: Diagnose and fix software and hardware issues.
  • Provide Support: Help Users with technical problems, including password issues, including in-person and remote support.
  • Maintain: Perform regular system maintenance and updates.
  • Test: Evaluate new technology and recommend solutions.
  • Analyze: Review records and logs to identify trends and potential issues.
  • Create accounts: Setup accounts for new users.
  • Repair: Repair and replace equipment as needed.
  • Deployment: Deploy pre-packaged software using distribution tools and processes as requested by end users.
  • Provision: Provision devices for employees laptops and mobile devices.
  • Asset Management: Ensure all devices are entered into ITAM database and is up to date and maintained in the asset management tool.
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Escalate incidents with accurate documentation to suitable technician, when required.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform patch and vulnerability remediation.
  • Provision laptops for new employees.
  • Handle mobile device management responsibilities such as deployment and replacement.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure an incident has been adequately resolved.
  • Develop help sheets and FAQ lists for end users.
  • Contribute to technical knowledgebase as needed.
  • Reinforce SLAs to manage end-user expectations.
  • Provide suggestions for continual improvement.

Physical Requirements

  • Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
  • Noise level in the work environment is typical of that of an office.
  • Incumbent may encounter frequent interruptions throughout the workday.
  • Will occasionally travel to field/site inspection locations and experience outdoor conditions.
  • Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 50 pounds.

To learn more about us visit

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Insurance

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Technical Support Manager

28245 Charlotte, North Carolina FanConnect

Posted 3 days ago

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Are you passionate about sports and technology, with a knack for solving complex problems? FanConnect, a leader in IPTV and digital signage solutions for the sports industry, is looking for a Technical Support Manager to drive excellence in client support and technical implementations. As the Technical Support Manager, you'll lead our support team and act as the management liaison for customer escalations. Your focus will be on maintaining a high standard of service, solving complex technical challenges, and collaborating closely with our engineering team. This position requires excellent technical troubleshooting, communication, and leadership skills, along with an enthusiasm for sports. Occasional travel may be required. Key Responsibilities: Support Management: Oversee support staff and ticketing system, ensuring prompt and effective service for our clients. Client & Stakeholder Communication: Serve as the management liaison for customer escalations, keeping clients informed of progress and resolutions. Set expectations and provide clear, regular updates. Assist with Complex Customer Implementations: Work closely with clients to support successful deployment of our solutions, ensuring technical requirements are met and troubleshooting any issues that arise. Deep Dive Troubleshooting: Collaborate with the engineering team on advanced troubleshooting and root cause analysis to resolve technical issues and prevent future incidents. Hardware Development & Quality Assurance: Assist in testing and quality assurance for new hardware and software, and support initiatives for system improvements and growth. Shift & On-Call Commitment: Participate in a rotating on-call schedule outside of standard business hours to support critical client needs. Process Improvement: Embrace challenges, learn from mistakes, and continuously improve support processes for optimal efficiency and effectiveness. Required Qualifications: Experience: 5+ years in a technical support management role for complex, customer-facing systems. Experience with SaaS, IPTV, digital signage, and networking technologies is a strong plus. Leadership: Proven experience managing a technical support team, balancing priorities, and fostering team growth and productivity. Technical Skills: Background in Networking, IT, and Audio-Visual systems Experience with Android and Linux Experience with Digital Signage, Media players, and CMS software Knowledge of video compression, encoding, and streaming protocols Communication & Interpersonal Skills: Outstanding ability to engage with all levels of stakeholders, from entry-level users to C-suite executives. Organizational Skills: Ability to juggle, prioritize, and deliver on multiple tasks, with a commitment to on-time resolution and quality. Technology Enthusiasm: Passion for problem-solving and continuous learning. This is a full-time position with competitive benefits. Applicants must be authorized to work in the US on a full-time basis. #J-18808-Ljbffr

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Technical Support Manager

28245 Charlotte, North Carolina V2soft

Posted 3 days ago

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Join to apply for the Technical Support Manager role at V2Soft . V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. Headquartered in Bloomfield Hills, MI, with 16 offices across six countries, we partner with Fortune 500 companies to address complex business challenges. Our services include AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. We actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at to learn more. Years of Experience: 3-5 Top Three Skills: Tag Management Expertise: Deep understanding of systems like Adobe Launch and/or Google Tag Manager, including implementation, management, and troubleshooting of tracking tags. Technical Proficiency: Skills in JavaScript, HTML, and debugging tools to customize tracking solutions, validate tag firing, and ensure accurate data collection. Analytical & Strategic Thinking: Ability to translate business requirements into data collection strategies, supporting insights and decision-making. Ideal Candidate Profile: Highly proficient in tag management systems such as Adobe Experience Platform Launch, with a deep understanding of web analytics tools like Adobe Analytics or Google Analytics. Strong technical skills in JavaScript, HTML, and debugging tools for implementing and troubleshooting complex tracking solutions. Strategic mindset, translating business goals into data collection strategies for robust reporting and insights. V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans. Visit to view all open opportunities and learn more about our benefits. #J-18808-Ljbffr

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Lead Technical Support

28036 Davidson, North Carolina Harley-Davidson

Posted 3 days ago

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus. From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions. The Lead Technical Support is an experienced technical service liaison who provides technical and repair support to dealerships of the SPI Region. This position serves as an expert to assist with technical problem resolution, questions, and facilitates to transfer support information within the EMEA and Global TSR teams. Such duties include but are not limited to difficult-to-diagnose conditions, market rallies and events, technical training, and other service-related advice. Job Responsibilities • Provides technical assistance to Harley-Davidson dealers to resolve ‘out of the ordinary’ mechanical, technical and/or product issues • Attend to dealer requests for technical support filed through the Technical Support eService system • Work with dealer technicians to identify symptoms and root causes, to determine appropriate steps required to resolve technical problems • Ensure required information and documentation are entered into eService form • Provide internal stakeholders with information and advice pertaining to quality issues identified through field observations and interactions • Support internal departments on technical assistance before, during & after market rallies and events where necessary • Support in-market rectification works where necessary • Support and participate in technical-related knowledge forums to support best practice sharing and capability upskilling of dealer service teams. • Support H-D University and ad hoc technical training needs. • Advice dealer network on appropriate tools and systems including advice on service shop capability improvement as requested (e.g. in the area of facility, tools, operations). • Provide authorisation for controlled parts replacement and Goodwill application review and adjudication. • Communicate and share experience and findings with Global Technical Service team on emerging issues and other in-market observations in relation to technical service or vehicle functions. • Provide prompt, accurate information to stakeholders. • Your Manager may include and details new activities. Contract CDD - 2 years Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here) . Hiring Manager:Gavin Cupit Travel Required:10 - 25% Location:CRETEIL Job Segment: Technical Support, Equity, Technology, Finance #J-18808-Ljbffr

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Technical Support Analyst

28230 Charlotte, North Carolina Fox Rothschild LLP

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**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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Technical Support Manager

28230 Charlotte, North Carolina Anywhere Real Estate

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Job Description

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
+ Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
+ Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
+ Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
+ Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
+ Oversee talent management including recruitment, training, mentoring and development of existing team members;
+ Set specific customer support standards and objectives for the Business Applications Technical Support Team;
+ Contribute to improving customer support by actively responding to queries and handling complaints;
+ Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
+ Follow up with customers to identify areas of improvement;
+ Provide customer feedback to the appropriate internal teams;
+ Solve complex problems and making decisions based on a wide range of factors supported by data; and
+ Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
**Qualifications:**
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
+ 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
+ 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
+ 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
+ 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
+ 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
+ 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
+ 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
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