89 IT Support jobs in Lehi

Technical Support

84043 Lehi, Utah Weave

Posted 4 days ago

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Job Description

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

  • This position can be hybrid, in-office, or work-from-home (within a commutable distance to Lehi) after training is completed
  • Training for this role is conducted onsite at our Lehi, UT HQ
  • Full-time positions only (40 working hours between 6am-6pm M-F)
  • Reports to: Technical Support Leadership
What You Will Own
  • Communicate with customers via inbound phone calls.
  • Provide follow up to customers via outbound calls and emails.
  • Resolve issues with basic troubleshooting.
  • Save the day for our customers by driving an amazing customer experience that makes our customers smile.
What You Will Need to Accomplish the Job
  • Minimum of 1 year of Customer Support experience.
  • Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
  • Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
  • Ability to work in a fast-paced, busy Customer / Tech Support team.
  • Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
  • Must be hungry to learn, caring towards others, and creative in your problem solving.
What Will Make Us Love You
  • Previous Phone Support experience.
  • Knowledge of network infrastructure and connectivity a plus .
  • Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
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Mgr, Technical Support

84043 Lehi, Utah Adobe

Posted 3 days ago

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Job Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the elegantly designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

Tier3 Support is Adobe's Digital Experience top expert team in the Customer Engineering organization responsible for managing blocking issues in areas of promotion to Product Engineering (gatekeeper), release readiness, case backlog, core team mentoring and customer concerns. As a Manager for Tier3 Support your goal is to lead a tenured team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and account management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.
What you'll do
  • Direct management responsibilities for all designated resources, team objectives, morale and culture
  • Motivate the team to deliver exceptional customer experiences
  • Setting quarterly individual goals and providing ongoing performance feedback as well as formal performance appraisals
  • Attract, hire and retain top talent for each functional role
  • Evaluate measurement criteria to evaluate trends in organizational performance, including: customer satisfaction, operating efficiency, and product quality
  • Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives
  • Engaging in support of key accounts and critical issue management
  • Own one or more global programs for the Support leadership team
  • Partner with the Customer Success and Engineering leadership team to drive efficiency with product teams
What you'll need to succeed
  • Minimum of 3 years of experience managing people in a fast-paced, enterprise-level, critical software support environment.
  • Core skills/competencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Insight, and Technical Curiosity
  • Act as a role model to others: sets an example of integrity, ethical behavior and professionalism
  • Outstanding organizational skills: capable of prioritizing, managing, multi-tasking, and completing projects across various functions
  • Superior communications skills (presentation, written, and verbal) to effectively interact with all levels of professional staff. Ability to explain complex concepts simply
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
  • Familiarity with SaaS solutions or Adobe Digital Experience solutions a plus

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status. Learn more about a day in the life at Adobe:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $110,500 -- $221,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call ( .
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Technical Support Engineer

84020 Draper, Utah NexHealth

Posted 8 days ago

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Job Description

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:
  1. $125M Series C at $1B valuation
  2. Manage more than 38 million patient records
  3. 100% + annual revenue growth
  4. Top 10% of Inc. 5000 (2022)
Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:
  • Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
  • Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
  • Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
  • Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.
What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:
  • Analytical Mindset: A passion for solving complex problems creatively.
  • Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
  • Startup Spirit : A strong desire to be part of a high-growth startup environment.
  • Communication Skills: Excellent verbal and written communication skills with high attention to detail.
  • Educational Background: BS degree from a top university (or equivalent experience).
NexHealth Values
  • Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
  • Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
  • Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
  • Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
  • Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
  • Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.
Benefits
  • Competitive salary plus equity
  • Commuter benefits
  • 401K
  • Full Medical, Dental and Vision
  • Unlimited PTO
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Technical Support Engineer

84043 Lehi, Utah NetDocuments

Posted 17 days ago

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Job Description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review.

NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

About the opportunity:

NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the NetDocuments platform. The Technical Support Engineer will report to the Customer Support Manager. The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:
  • Trouble-shoot technical problems and re-solve issues for customers using the NetDocuments platform
  • Quickly ramp-up on new releases, enhancements, and product functionality to ensure successful support for customers
  • Manage and respond to incoming support tickets
  • Answer incoming customer phone calls
  • Interact with customers in the online community
  • Create internal and customer-facing knowledgebase
  • Provides timely feedback to the appropriate cross-functional teams regarding service failures and/or customer concerns
  • Assist in after hour on-call support rotation
  • Other duties as assigned
What you will bring to the team:
  • Technical Capacity
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Communication Proficiency
  • Organizational and Task Management Ability
What you will need for success:
  • Associates or bachelor's degree in Computer Science or IT related field or equivalent experience
  • 2+ years relevant experience in a technical specific role.
Ideally you will have:
  • Experience with the following Systems: Windows 7-11, OSX Sierra-Big Sur, Office 2010-365, IOS/Android, Command Line/Terminal, Registry, Active Directory, SQL, Citrix, REST API, SAML Authentication
  • Experience with the following Tools: Fiddler, Wireshark, Splunk
What you will receive:
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period
  • Twice a year merit increases
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement

Compensation Transparency

The compensation range for this position is: $55,000 - $60,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-HYBRID

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
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Technical Support Engineer

84020 Draper, Utah NexHealth

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:
  1. $125M Series C at $1B valuation
  2. Manage more than 38 million patient records
  3. 100% + annual revenue growth
  4. Top 10% of Inc. 5000 (2022)
Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:
  • Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
  • Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
  • Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
  • Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.
What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:
  • Analytical Mindset: A passion for solving complex problems creatively.
  • Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
  • Startup Spirit : A strong desire to be part of a high-growth startup environment.
  • Communication Skills: Excellent verbal and written communication skills with high attention to detail.
  • Educational Background: BS degree from a top university (or equivalent experience).
NexHealth Values
  • Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
  • Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
  • Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
  • Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
  • Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
  • Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.
Benefits
  • Competitive salary plus equity
  • Commuter benefits
  • 401K
  • Full Medical, Dental and Vision
  • Unlimited PTO
View Now
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