216 IT Support jobs in Lehi
Sr. Desktop Site Support Representative
84043 Lehi, Utah
Sunrun
Posted 6 days ago
Job Viewed
Job Description
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding.
**Overview**
The Sr. Desktop Support Representative troubleshoots applications. The Sr. Desktop Support Representative communicates and supports employees with all applications-related issues.
**Responsibilities**
+ Supports and troubleshoots application, network, and hardware problems
+ Provide onsite and remote technical support of mobile devices (iPhone/iPad/Android) on Mobile Device Management (MDM) System (WorkspaceOne)
+ Assist with user rollout and new device registrations
+ Documents and trains users on common problems and related solutions
+ Triages and resolves critical escalated IT issues for developers and engineers
+ Maintain MDM system with health checks, retiring inactive devices, and ensuring out-of-compliance devices are removed
+ Assist with developing knowledge base articles for end users as well as IT support
+ Monitor wireless accounts for inaccuracies and identify areas for improvement. ( New Activations, Weekly Suspends and Cancellations)
+ Contribute to ongoing process improvement assignments as needed
+ Vendor Relationship Management (Device Vendors, Cellular Carriers)
+ Works closely with development team, attends stand ups, discusses critical issues, helps resolve and track software bugs
+ Imaging of PC's, Macbooks and management of device lifecycles.
+ Supporting users with all tech needs at the corporate office
+ Develops and maintains strong professional relationships with counterparts of engineering and customer support departments
+ Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively
**Qualifications**
+ High school diploma or equivalent
+ Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems
+ Experience in planning and prioritizing multiple tasks
+ Strong understanding of Google Sheets/Microsoft Office to compare and analyze data
+ Knowledge of one or more Mobile Device Management (MDM) platforms and experience supporting an MDM System
+ Strong understanding of mobile device operating systems (i.e. iOS and Android OS)
+ Experience with Google apps and Okta
+ Advanced technical and application troubleshooting abilities
+ Knowledge of Linux/Unix operating systems is preferred
+ Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred
+ Ability to work independently and as part of a team
+ Excellent communication skills; ability to communicate effectively over phone, email, and chat
+ Ability to work rotating on-call shifts
**Preferred Experience**
+ Use of ServiceNow ticketing system
+ Use of Tableau to view and manipulate dashboards
+ Familiar with Cellular Line Management and interacting with carrier portals
+ Google Apps/Microsoft Office Suites
+ Familiarity with restoring and preparing devices using Apple Configurator
+ Degree in an Information Technology-related discipline
+ CompTIA Mobility+, ITIL V4 Foundations, and MDM related certifications
**Recruiter:**
Kristina Sedjo ( )
_Please note that the compensation information is made in good faith for this position only_ . _It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more._
_Starting salary/wage for this opportunity:_
30.45 to 36.54
Compensation decisions will not be based on a candidate's salary history. You can learn more here ( .
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun ( is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding.
**Overview**
The Sr. Desktop Support Representative troubleshoots applications. The Sr. Desktop Support Representative communicates and supports employees with all applications-related issues.
**Responsibilities**
+ Supports and troubleshoots application, network, and hardware problems
+ Provide onsite and remote technical support of mobile devices (iPhone/iPad/Android) on Mobile Device Management (MDM) System (WorkspaceOne)
+ Assist with user rollout and new device registrations
+ Documents and trains users on common problems and related solutions
+ Triages and resolves critical escalated IT issues for developers and engineers
+ Maintain MDM system with health checks, retiring inactive devices, and ensuring out-of-compliance devices are removed
+ Assist with developing knowledge base articles for end users as well as IT support
+ Monitor wireless accounts for inaccuracies and identify areas for improvement. ( New Activations, Weekly Suspends and Cancellations)
+ Contribute to ongoing process improvement assignments as needed
+ Vendor Relationship Management (Device Vendors, Cellular Carriers)
+ Works closely with development team, attends stand ups, discusses critical issues, helps resolve and track software bugs
+ Imaging of PC's, Macbooks and management of device lifecycles.
+ Supporting users with all tech needs at the corporate office
+ Develops and maintains strong professional relationships with counterparts of engineering and customer support departments
+ Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively
**Qualifications**
+ High school diploma or equivalent
+ Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems
+ Experience in planning and prioritizing multiple tasks
+ Strong understanding of Google Sheets/Microsoft Office to compare and analyze data
+ Knowledge of one or more Mobile Device Management (MDM) platforms and experience supporting an MDM System
+ Strong understanding of mobile device operating systems (i.e. iOS and Android OS)
+ Experience with Google apps and Okta
+ Advanced technical and application troubleshooting abilities
+ Knowledge of Linux/Unix operating systems is preferred
+ Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred
+ Ability to work independently and as part of a team
+ Excellent communication skills; ability to communicate effectively over phone, email, and chat
+ Ability to work rotating on-call shifts
**Preferred Experience**
+ Use of ServiceNow ticketing system
+ Use of Tableau to view and manipulate dashboards
+ Familiar with Cellular Line Management and interacting with carrier portals
+ Google Apps/Microsoft Office Suites
+ Familiarity with restoring and preparing devices using Apple Configurator
+ Degree in an Information Technology-related discipline
+ CompTIA Mobility+, ITIL V4 Foundations, and MDM related certifications
**Recruiter:**
Kristina Sedjo ( )
_Please note that the compensation information is made in good faith for this position only_ . _It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more._
_Starting salary/wage for this opportunity:_
30.45 to 36.54
Compensation decisions will not be based on a candidate's salary history. You can learn more here ( .
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun ( is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
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0
IT Support Analyst - Desktop
84020 Draper, Utah
Nelnet
Posted 13 days ago
Job Viewed
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers.
**Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.**
**Job Responsibilities:**
1. Interprets, evaluates, resolves and tests client inquiries or issues pertaining to the functional operation of application hardware and software.
2. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
3. Alerts clients and team members in a timely manner when a major problem is suspected.
4. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
5. Translates technical details into business relevant language for our customers.
6. Excellent customer service.
**PREFERRED EDUCATION:**
Associate degree in Information Science or related field and/or equivalent combination of education and experience. Equivalent experience/training in MCDST. A+, Network+ or MCSE Certifications preferred. Windows 10/11 including proficiency with Microsoft endpoints, M365, and Virtual workspaces in an Enterprise environment.
**EXPERIENCE:**
Network printer support experience.
Microsoft Office 365 and Outlook support experience.
SCCM/MECM tools for Windows and 3rd party application management desired.
InTune
Jamf
Banking application experience a plus
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
1. Able to participate in an on-call schedule to address afterhours issues
2. Able to lift a minimum of 50lbs
3. Ability to obtain a security clearance
4. Strong oral and written communication skills (e-mail, chat and telephone conversations) with technical and non-technical clients
5. Strong communication and interpersonal skills with technical and non-technical clients
6. Experience in email and user administration
7. Ability to work with a minimum of direct supervision and independently
8. Exceptional customer service skills
9. Proven technical aptitude to include strong troubleshooting skills
10. Detail oriented with good problem-solving skills
11. Ability to work well among a diverse team of individuals as a team player
12. Positive attitude with all customers and co-workers
13. Demonstrates and exhibits initiative and is assertive when necessary
14. Understanding of Active Directory, security groups and best practices
15. Strong organization skills and an ability to follow issues/tasks to completion
Pay range for this role is $35.00-$40.00 an hour, depending on experience.
#LI-CW1
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers.
**Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.**
**Job Responsibilities:**
1. Interprets, evaluates, resolves and tests client inquiries or issues pertaining to the functional operation of application hardware and software.
2. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
3. Alerts clients and team members in a timely manner when a major problem is suspected.
4. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
5. Translates technical details into business relevant language for our customers.
6. Excellent customer service.
**PREFERRED EDUCATION:**
Associate degree in Information Science or related field and/or equivalent combination of education and experience. Equivalent experience/training in MCDST. A+, Network+ or MCSE Certifications preferred. Windows 10/11 including proficiency with Microsoft endpoints, M365, and Virtual workspaces in an Enterprise environment.
**EXPERIENCE:**
Network printer support experience.
Microsoft Office 365 and Outlook support experience.
SCCM/MECM tools for Windows and 3rd party application management desired.
InTune
Jamf
Banking application experience a plus
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
1. Able to participate in an on-call schedule to address afterhours issues
2. Able to lift a minimum of 50lbs
3. Ability to obtain a security clearance
4. Strong oral and written communication skills (e-mail, chat and telephone conversations) with technical and non-technical clients
5. Strong communication and interpersonal skills with technical and non-technical clients
6. Experience in email and user administration
7. Ability to work with a minimum of direct supervision and independently
8. Exceptional customer service skills
9. Proven technical aptitude to include strong troubleshooting skills
10. Detail oriented with good problem-solving skills
11. Ability to work well among a diverse team of individuals as a team player
12. Positive attitude with all customers and co-workers
13. Demonstrates and exhibits initiative and is assertive when necessary
14. Understanding of Active Directory, security groups and best practices
15. Strong organization skills and an ability to follow issues/tasks to completion
Pay range for this role is $35.00-$40.00 an hour, depending on experience.
#LI-CW1
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
View Now
1
Technical Support Lead
84057 Orem, Utah
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage their helpdesk operations from a remote location.
The Technical Support Lead will be responsible for overseeing a team of technical support specialists, ensuring the efficient and effective resolution of customer inquiries and technical issues. You will develop and implement support processes, policies, and procedures to enhance customer satisfaction and streamline operations. This includes managing ticket queues, prioritizing support requests, and ensuring timely and accurate responses to all customer interactions.
Key responsibilities include providing advanced technical troubleshooting and support for complex issues. You will also be responsible for training and mentoring support staff, conducting performance reviews, and fostering a culture of continuous improvement. The Lead will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking corrective actions as needed. Collaboration with other departments, such as engineering and product development, to provide feedback on product issues and improvements will be a critical part of the role. Developing and maintaining comprehensive knowledge base articles and support documentation is also essential.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 4-6 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of IT systems, hardware, and software is required. Excellent problem-solving, analytical, and communication skills are paramount. The ability to manage and motivate a remote team, coupled with exceptional customer service skills, is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a prime opportunity for a motivated individual to lead a remote support team and contribute to exceptional customer experiences in Provo, Utah, US .
The Technical Support Lead will be responsible for overseeing a team of technical support specialists, ensuring the efficient and effective resolution of customer inquiries and technical issues. You will develop and implement support processes, policies, and procedures to enhance customer satisfaction and streamline operations. This includes managing ticket queues, prioritizing support requests, and ensuring timely and accurate responses to all customer interactions.
Key responsibilities include providing advanced technical troubleshooting and support for complex issues. You will also be responsible for training and mentoring support staff, conducting performance reviews, and fostering a culture of continuous improvement. The Lead will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking corrective actions as needed. Collaboration with other departments, such as engineering and product development, to provide feedback on product issues and improvements will be a critical part of the role. Developing and maintaining comprehensive knowledge base articles and support documentation is also essential.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 4-6 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of IT systems, hardware, and software is required. Excellent problem-solving, analytical, and communication skills are paramount. The ability to manage and motivate a remote team, coupled with exceptional customer service skills, is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a prime opportunity for a motivated individual to lead a remote support team and contribute to exceptional customer experiences in Provo, Utah, US .
Apply Now
2
Technical Support Lead
84058 Orem, Utah
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a proactive and technically adept Technical Support Lead to join their dedicated customer service team in Provo, Utah, US . This role is crucial for ensuring exceptional customer satisfaction by providing advanced technical assistance and leading a team of support specialists. You will be responsible for troubleshooting complex software and hardware issues, resolving customer inquiries efficiently, and developing innovative solutions to common problems. The ideal candidate possesses a deep understanding of our product suite, excellent diagnostic skills, and a strong aptitude for problem-solving. You will mentor and train junior support staff, manage support queues, and escalate critical issues to engineering or product teams when necessary. A key aspect of this role involves creating and maintaining comprehensive knowledge base articles, user guides, and training materials to empower both customers and internal teams. You should have outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to users of varying technical expertise. Experience with CRM systems and ticketing software is essential. This hybrid position offers a dynamic work environment, blending in-office collaboration with remote flexibility, allowing for optimal team synergy and individual focus. If you are a passionate problem-solver with a strong technical background and leadership potential, eager to contribute to a positive customer experience, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex software and hardware issues.
- Lead and mentor a team of technical support specialists.
- Manage support ticket queues, prioritizing and assigning tasks effectively.
- Escalate and collaborate with engineering and product teams on bug fixes and enhancements.
- Develop and maintain knowledge base articles, FAQs, and user documentation.
- Identify trends in customer issues and recommend product improvements.
- Onboard and train new members of the technical support team.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and effective resolution of customer inquiries, meeting service level agreements (SLAs).
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support or a related role.
- Proven experience in a lead or supervisory capacity is highly desirable.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Proficiency with CRM software and help desk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational and time management skills.
- Ability to work effectively in a hybrid environment.
Apply Now
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