363 IT Support jobs in Mansfield

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.
**REQUIRED:**
**Technical Expertise with Smart Safe Devices**
**Strong Supervisor/Managment experience**
**RESPONSIBILITIES:**
+ Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development
+ Oversee the establishment and maintenance of robust network connectivity for smart safes
+ Troubleshoot and resolve connectivity issues promptly to minimize downtime
+ Lead the technical implementation of new smart safe devices on the ground
+ Collaborate with cross-functional teams to ensure seamless integration with existing systems.
+ Implement and manage remote monitoring systems to track the status and performance of smart safes
+ Coordinate and execute regular firmware and software updates for smart safe devices
+ Establish comprehensive troubleshooting procedures for technical issues related to smart safes
+ Conduct regular audits to verify data consistency and identify potential discrepancies
+ Work closely with technology vendors to address technical challenges and optimize smart safe performance
+ Implement scalability solutions for growing smart safe deployments
+ Develop comprehensive technical documentation for smart safe systems
+ Implement quality assurance processes to ensure the reliability and functionality of smart safe devices
+ Conduct regular audits to identify and address any technical shortcomings
+ Ensure that required training and screening elements for customer support personnel have been met
**QUALIFICATIONS:**
+ High school diploma or equivalent
+ Minimum of three (3) years of successful supervisory/management experience In a technical support center role
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Proficiency with Microsoft Office applications
+ Forecasting, predicting skills
+ Active listening skills; problem solving skills
+ Assess and evaluate situations effectively; identify critical issues quickly and accurately
+ Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data
+ Project Management skills; process improvement development skills
+ Setting and achieving goals; planning and organizing skills
+ Attending to detail
+ Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy
**PREFERRED QUALIFICATIONS:**
+ College degree In Communications, Public Relations, Statistics, or Business Administration
+ Professional training and/or education in one or more of the following:
+ Customer service / Technical Support help desk
+ Dispatch operations
+ Account Management
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1404117-7
**Location:** United States-Texas-Dallas
**Job Category:** Management

Job Description
Must have POS experience. ALoha is a big win. BUt not windows folks, this role is more geared towards POS. if they have moved around too much will not work, so do not submit contractors. This is temp to perm role. COmputer degree is good to have

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Department Overview
This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
Job Description

Reporting to a Technical Support Team Lead or Manager, Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for YOU!

About the Position

What will you get to do

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.
• Research, collaborate and troubleshoot MSI products over the phone and digital mediums.
• Think outside of the box and come up with creative solutions.
• Lead with empathy, take complete ownership and show urgency when resolving technical issues.
• Concisely document software, hardware, and network information in a case management system.
• Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations.
• Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.
• Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.

Responsibilities may also include

• Occasional weekend on-call rotation (Saturday / Sunday).
• Flexible working hours and shifts.

Essential Skills

• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.
• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
• Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
• Ability to replicate problems in a lab environment.

Technical Proficiencies

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
• Installing, configuring, and troubleshooting various operating systems, software, and hardware.
• A familiarity with the Onvif profile or other video streaming services is considered an asset.

Target Base Salary Range for this role is $44,500 - $71,200

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Our client, a leading software company providing cutting-edge business solutions, is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated team in Dallas, Texas, US . This role is crucial for ensuring our clients receive top-tier technical assistance, enabling them to maximize the value of our products. You will be responsible for diagnosing, troubleshooting, and resolving complex technical issues, providing expert guidance, and collaborating with development teams to address product defects. If you have a strong technical background, excellent problem-solving skills, and a passion for helping others, this is an ideal opportunity.

Key Responsibilities:

• Provide expert-level technical support to enterprise clients via phone, email, and ticketing system, diagnosing and resolving complex software and system issues.
• Reproduce, analyze, and document technical problems, escalating unresolved issues to senior engineers or product development teams with detailed information.
• Collaborate closely with engineering, QA, and product management teams to provide feedback on product defects, enhancements, and customer pain points.
• Develop and maintain comprehensive technical documentation, knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
• Conduct remote diagnostic sessions and utilize various tools to investigate and resolve customer issues efficiently.
• Educate customers on best practices, product features, and effective troubleshooting steps to empower self-service.
• Manage customer expectations, provide regular updates on issue status, and ensure timely resolution within agreed-upon service level agreements (SLAs).
• Participate in on-call rotations for after-hours support as needed.
• Stay current with product releases, updates, and new technologies relevant to our software solutions.
• Contribute to the continuous improvement of the support process and customer experience.
• Identify recurring issues and trends to proactively suggest solutions or training opportunities.
• Assist in testing new software versions and patches to ensure stability and functionality before release.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Minimum of 3-5 years of experience in a technical support, helpdesk, or IT support role, preferably supporting complex software applications or enterprise systems.
• Strong understanding of operating systems (Windows Server, Linux), networking concepts (TCP/IP, DNS), and database fundamentals (SQL).
• Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies is a significant plus.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and problem-solving skills, with the ability to break down complex issues into manageable components.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong customer service orientation and a commitment to delivering high-quality support.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Relevant technical certifications (e.g., Microsoft Certified, CompTIA A+, Network+) are a plus.
• Experience with scripting languages (e.g., PowerShell, Python) for automation is desirable.
• Proven ability to manage multiple priorities and complex issues simultaneously.

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.