339 IT Support jobs in Melville
Technical Support Controller
Posted 3 days ago
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Job Description
Position Summary
The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).
Essential Responsibilities
- Monitor delays, pilot irregularity reports and other technical interruptions
- Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
- Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
- Perform complex tasks as a joint venture with front line techs to improve skills and competencies
- Maintain and distribute records of actions and resolutions
- Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
- Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
- Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
- Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
- Act as a leader during road trips to reduce OOS times when requested
- Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
- Perform additional duties and responsibilities as assigned to achieve departmental and company objectives
Minimum Experience and Qualifications
- High School Diploma or General Education Development (GED) Diploma with five (5) years' experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor's degree in Engineering with five (5) years' experience in aircraft maintenance
- Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
- Strong ability to troubleshoot complex aircraft system
- Knowledge of aircraft maintenance processes and procedures
- Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.)
- Diverse experience in all aspects of technical operations and aircraft systems
- Available for overnight travel (30%)
- Available to travel to support the recovery of OOS aircraft when needed and on short-notice
- In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United State
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
- Bachelor's degree in Engineering or Aircraft Maintenance Management
- Experience with E190 and Airbus A320/A321/A220 aircraft
- Knowledge of Microsoft Project, Word, PowerPoint and Excel
- Strong organizational, communication and team building skills
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
- Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Computer and other office equipment
Work Environment:
- Traditional office environment and occasional field service
- Present for core business hours with occasional off hours support
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
- The base pay range for this position starts at $113,300.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Technical Support Internship
Posted 3 days ago
Job Viewed
Job Description
PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.
At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.
Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.
POSITION SUMMARY:
PrimeRx is seeking a motivated and tech-savvy Pharmacy Technical Support Intern to join our growing Support Services Team. This internship is ideal for students or recent graduates interested in healthcare technology, customer support, or pharmacy operations. You will gain hands-on experience assisting our support team in resolving customer inquiries related to our pharmacy management software, apps, and related systems.
KEY RESPONSIBILITIES:
- Shadow and support Tier 1 Technical Support Representatives in handling pharmacy customer inquiries.
- Learn and assist in resolving basic technical issues related to pharmacy software functionality, insurance rejections, and hardware/network configurations.
- Respond to customer requests through phone, email, and chat under guidance from experienced team members.
- Document and track support tickets in our internal system, ensuring clarity and accuracy.
- Participate in team meetings, training sessions, and knowledge-building workshops.
- Collaborate with Support Managers and Subject Matter Experts to escalate and troubleshoot technical issues.
- Demonstrate a strong customer service mindset, with a focus on professionalism and clear communication.
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Pharmacy, Healthcare Administration, or related field.
- Strong interest in pharmacy operations, software systems, or technical support.
- Basic understanding of IT systems, software, and networking concepts is a plus.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Eagerness to learn and contribute to team success.
- Real-world experience in a healthcare technology company.
- Exposure to pharmacy operations and software support systems.
- Mentorship from experienced professionals in the pharmacy tech industry.
- Opportunity to grow your technical, communication, and problem-solving skills.
- Paid internship (if applicable)
- Mentorship & professional development
- Networking opportunities
- Access to company employee assistance programs
- Complimentary refreshments (HQ only)
COMPENSATION: $16.50 per hour, onsite
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Technical Support Analyst
Posted 3 days ago
Job Viewed
Job Description
PrimeRx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, PrimeRx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.
At the core of our ecosystem is PrimeRx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, PrimeRx CLOUD provides secure, flexible, and remote access, while PrimeRx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.
Together, these solutions create the PrimeRx ecosystem, driving efficiency, profitability, and better patient outcomes. Let PrimeRx power the future of your pharmacy.
JOB SUMMARY:
PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technical support for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.
JOB RESPONSIBILITIES:
- Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
- Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
- Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
- Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
- Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction
- Refreshments & Dining- HQ
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k safe harbor plan, match up to 4%
- HSA/FSA/Commuter
- Paid STD/Life
- Employee discount program
- Employee assistance program
- Spring Health - mental well-being program
- Paid Paternal Leave
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Technical Support Specialist
Posted 17 days ago
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Job Description
The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Range - $25 - $28 Hourly (Based on experience)
Technical Support:
- Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
- Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
- Respond to and resolve technical issues via phone, email, remote access, and in-person support.
- Escalate complex or unresolved issues to Tier II/III support teams as necessary.
- Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.
System Setup and Maintenance:
- Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
- Deploy and maintain operating system and application security patches for workstations and thin clients.
- Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
- Prepare and image desktop and mobile hardware for daily operations and special projects.
Documentation and Process Improvement:
- Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
- Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
- Provide continuous knowledge transfer to peers to optimize first-call resolution rates.
Monitoring and Reporting:
- Monitor open incidents and requests, ensuring timely follow-ups and resolution.
- Escalate Tier II and III issues to management as needed.
- Raise potential outages to management and assist with root cause analysis and rapid response.
Requirements
- Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
- Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
- Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Rapid adaptability to gain expertise with complex technical solutions.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills a must.
Benefits
- Great benefits package including medical, dental and vision coverage for employee & family!
- Company paid life insurance and optional additional coverage.
- Voluntary short term and long term disability available.
- Additional voluntary benefits including Aflac and LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan!
- Employee Assistance Program & More!
Technical Support Specialist
Posted today
Job Viewed
Job Description
The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Range - $25 - $28 Hourly (Based on experience)
Technical Support:
- Act as the first point of contact for users experiencing desktop, laptop, application, and password issues.
- Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network hardware.
- Respond to and resolve technical issues via phone, email, remote access, and in-person support.
- Escalate complex or unresolved issues to Tier II/III support teams as necessary.
- Handle escalated customer support issues efficiently, maintaining high levels of customer satisfaction.
- Install, configure, and maintain desktops, laptops, tablets, printers, scanners, presentation equipment, and other peripherals.
- Deploy and maintain operating system and application security patches for workstations and thin clients.
- Manage user accounts, permissions, and access in compliance with IT security policies and procedures.
- Prepare and image desktop and mobile hardware for daily operations and special projects.
- Update and maintain standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks.
- Draft knowledgebase articles, FAQs, and user guides to assist with common issues and improve user training.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues.
- Provide continuous knowledge transfer to peers to optimize first-call resolution rates.
- Monitor open incidents and requests, ensuring timely follow-ups and resolution.
- Escalate Tier II and III issues to management as needed.
- Raise potential outages to management and assist with root cause analysis and rapid response.
- Minimum of 2 years of experience diagnosing, troubleshooting, and resolving technical issues in a high-call volume enviornment.
- Proficiency in supporting Google Enterprises, Active Directory, Windows and Apple environments.
- Networking background highly desirable, SD-WAN, VLANs, Switches, and Firewalls experience preferred.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Rapid adaptability to gain expertise with complex technical solutions.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills a must.
- Great benefits package including medical, dental and vision coverage for employee & family!
- Company paid life insurance and optional additional coverage.
- Voluntary short term and long term disability available.
- Additional voluntary benefits including Aflac and LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan!
- Employee Assistance Program & More!
Technical Support Specialist
Posted today
Job Viewed
Job Description
1 week ago Be among the first 25 applicants Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client’s unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions. Digital Provisions is seeking a Technical Support Specialist for it's Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction. SCHEDULING NOTE: This role will train in-office with schedule of 9am to 5pm for the first 60-90 days; then likely transition to a remote environment with a standard schedule of 3pm to 11pm.*** In this role you will… Technical Support & Troubleshooting Assist with diagnosing and resolving basic hardware, software, and network-related issues. Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members. Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base. Customer Service & Communication Provide clear and patient communication when assisting non-technical customers with technical issues. Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution. Collaborate with internal teams to support other departments when needed. Learning & Development Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills. Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support. Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth. Team Collaboration & Flexibility Adapt to new challenges and shifting priorities in a dynamic work environment. Participate in after-hours service rotations when required. You’ve Got What It Takes If You Have… Technical Knowledge: Familiarity with basic hardware, software, and networking concepts. Exposure to SQL or scripting (e.g., PowerShell) is a plus. Basic knowledge of low voltage systems is desirable. Customer Service Skills: Strong verbal and written communication skills. Ability to remain patient and helpful under pressure. Educational Background & Certifications (Preferred, not required): Relevant coursework in IT, computer science, or networking. Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them. Experience: 1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered). Adaptability & Enthusiasm: Willingness to take on new challenges and learn in a fast-paced environment. Enthusiasm for security systems and IT support. Potential For Growth This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career. Salary Range : $24 - $9 hourly Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Information Technology Industries Security and Investigations Referrals increase your chances of interviewing at Digital Provisions by 2x Get notified about new Technical Support Specialist jobs in Ronkonkoma, NY . Wantagh, NY 32,000.00- 37,000.00 1 month ago Hauppauge, NY 40,000.00- 44,000.00 4 weeks ago Desktop Support Specialist II-Multispeci L2 Tech Support - Site Migrations | Desktop Management Specialist – Infrastructure Services Smithtown, NY $4 ,000.00- 45,000.00 1 week ago Principal Coordinator, Support Operations (Power Up) Dix Hills, NY 61,702.00- 68,630.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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