294 IT Support jobs in Melville

**Candidates are REQUIRED to be local to the Tri-State area (NY, NJ & CT)**
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Requisition** : 80924
**PSEG Company** : PSEG Long Island
**Salary Range** : $ 129,000 - $ 211,900
**Work Location Category** : Hybrid Fixed
**PSEG** operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
**Job Summary**
The Workplace Products & Services Manager will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application needs. The Manager will oversee the delivery of all End User related products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager will need to constantly seek feedback from users across the organization and ensure the appropriate support model is in place to meet enterprise requirements and field support SLAs. This role has overall responsibility for the performance of all IT initiatives, teams, and personnel related to Desktop Engineering, End User Services, Field Services and Collaboration.
**Job Responsibilities**
- Provide direction and support in day-to-day operations of all workplace products, including deployment of various end user software (e.g., Windows, O365, Citrix, BigFix, Mobile Data Terminals, Zoom), and achieving key SLA's
- Provide oversight and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s)
- Align and support with strategic direction of broader IT organization. Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes
- Maintain, implement and monitor software and patches in support of security compliance for PSEG Long Island End User Services
- Manage and maintain IT asset inventory and full life cycle replacement for end user devices
- Manage team performance, coach and mentor team members, and develop a succession plan for the group
- Identify, document, and implement end user related policies and processes; ensure compliance with corporate policies, procedures, and standards
- Prepare and manage budget and finances for area of responsibility including participation in required business case development. Identify areas to reduce cost
- Drive operational excellence and continuous improvement mindset across the operational activities. Proactively identify key areas of improvements needed. Leverage/Ensure that standards and procedures are in place for the work of his or her team
- Lead team of IT associates. Responsible attracting talent, performance evaluation, career development, coaching and counseling and manage compensation
**Job Specific Qualifications**
Required Education and Experience:
- Bachelor degree in Computer Science, Engineering or Business or a related field
- 9+ years relevant experience within the information technology field or an industry with reliance on technical expertise
- Sound expertise in IT resource management, job positions, career paths, recruiting, and compensation.
- Understanding of key processes, systems, tools, and best practices in end user device management, IT service management and collaboration tools
- Knowledge of desktop, PC, and other end user device management systems and solutions
- Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration Tools
- Knowledge of market offerings to compare with existing tools in the organization and provide appropriate recommendations
- Ability to proactively communicate technical topics in a clear, succinct, and relevant way
- Proven experience and understanding of general finance, IT procurement, IT financial operations and managing IT cost centers in large corporate environments
- Track record as an innovator and agent leading organizations and people through change
- Business acumen
- Strong leadership and influence skills
- Excellent teamwork, facilitation, relationship building, and negotiation skills
- Excellent teamwork, facilitation, relationship building, and negotiation skills
Desired Education and Experience:
- Advanced degree, e.g. Masters of Business Administration
- ITIL or equivalent certifications
- Familiarity with industry standards and guidelines (i.e. NERC CIP)
- Experience with cloud technologies
- Experience with managing projects
- 6+ years of experience managing team of 5+ staff or external contractors
**Minimum Years of Experience**
9 years of experience
**Education**
Bachelors
**Certifications**
None Noted
**Disclaimer**
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call or email
If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
**ADDITIONAL EEO/AA INFORMATION** _(Click link below)_
Know your Rights: Workplace Discrimination is Illegal ( Transparency Nondiscrimination Provision

Description
Job Description
Our customer is looking for a highly skilled Desktop Support Technicians to help support the organization in upgrading from Windows 10 to a Windows 11 environment. You must be flexible with traveling throughout Manhattan, Brooklyn, Queens and Mineola Long Island for the duration of contract.
We are seeking a skilled and experienced Windows 11 Desktop Support Upgrade Project Technician to lead our organization through the transition to Windows 11. In this role, you will be responsible for executing, and managing the upgrade process, ensuring a smooth transition for all desktop systems. The ideal candidate will have a strong in desktop support, Windows operating systems, and deployment projects.
**Key Responsibilities:**
- Swapping out the old hardware with new work stations.
- Collaborate with IT teams to develop and execute a comprehensive upgrade plan.
- Provide technical support and troubleshooting during the upgrade process.
- Document and communicate project progress, issues, and resolutions.
- Ensure compliance with security and data protection policies.
- Collaborate with vendors and other stakeholders to resolve technical issues.
Skills
Desktop, Support, Troubleshooting, Windows, Customer service, Technical support, Hardware, Imaging, Deployment
Top Skills Details
Desktop,Support,Troubleshooting,Windows,Customer service,Technical support
Additional Skills & Qualifications
- Proven experience in desktop support and Windows operating systems.
- Reviewing knowledge of Windows 11 features and compatibility requirements.
- Excellent communication and interpersonal skills.
- Experience conducting end-user training sessions.
- Familiarity with security and data protection best practices.
- Certifications such as Microsoft Certified: Windows 11 Desktop Support Technician is a plus.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mineola,NY.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**5 days/week in-office**

As a Helpdesk Manager

• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Providing direction, delegating, and removing obstacles to get work done
• Leads by example; models the standard; expects more of self than others
• Anticipating and adopting innovations in business-building digital and technology applications

Impact

• Provide leadership and guidance to Support and Help Desk analysts, leads and supervisors while being their point of escalation.
• Manage teams shift schedules including our 24/7 Help Desk team.
• Ensure the teams provide the very highest level of service to Clients.
• Supervise the identification and escalation of open issues that represent risk.
• Supervise the troubleshooting, diagnosis, and resolution of technical issues reported for all client applications.
• Ensure customer issues are escalated to the Development organization when appropriate.
• Audit calls & tickets to ensure they are clearly documented and properly tracked.
• Serve as the Support Services point of contact for software developers request for information, de-escalations, and corrective action requests which stem from ticket escalations.
• Ensure customers are kept well informed of the status of their requests.
• Make recommendations on standards and procedures for support operations.
• Provide training on new hardware and/or software applications as requested.
• Metric and SLA monitoring for Project Related reporting.
• Work with Product teams to stay abreast of upcoming features.
• Be available for rotational on-call support for Crisis Management.

Qualifications

• Bachelor’s degree
• 8+ years of professional experience in a technical support capacity with a minimum of 3 years of experience in team management within B2B SaaS environments
• Familiarity with the retail environment, a plus (POS and associated components).
• Strong analytical, troubleshooting, and problem-solving skills.
• Expertise with the retail environment strongly preferred.
• Knowledge of Apple iOS platform and associated Mobile Applications.
• Customer-focused and service-driven; desire to go the extra mile to provide excellent service.