35 IT Support jobs in Milton

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

• Assists in troubleshooting and maintenance PC and peripheral issues for Gulf Winds staff
• Install and configure hardware and software to support Gulf Winds Staff
• Provide user technical support utilizing various Gulf Winds tools
• Assist remote team members with PC and software issues
• Other duties as assigned.

• Junior or Senior majoring in Information Technology, Management Information Systems, or other relevant disciplines.
• Responsible and timely
• Ability to provide premiere customer service
• Strong written communication skills
• Excellent organizational, interpersonal, and analytical skills
• Keen eye for detail
• Ability to work independently and as part of a team

• Hours per week: 15-20
• Pay: $14 per hour
• Workdays and Time: A set schedule during regular office hours will be selected at the outset. The office is open Monday through Friday, 8:30 a.m. to 5:00 p.m. Flexibility is offered based on student's schedule.
• Office Location: Office is located at 220 E. Nine Mile Rd. in Pensacola. This position is expected to work out of the office and follow all COVID-19 safety protocols. Depending on the candidate's achievements there is an opportunity for remote work as guided by Gulf Winds' COVID-19 policies and best practices.

We are supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.

We are seeking a Technical Support Associate - Senior to perform a wide variety of technical tasks in support of operations, production, and test environments. This position requires support during assigned shifts, including nights/weekends.

Eligibility:

• Must be a US Citizen
• Must have an active Top Secret clearance with SCI eligibility
• Must be able to obtain DHS Suitability prior to starting employment
• 4+ years of directly relevant experience

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
• Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.

• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment
• Experience with ITIL methodology
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations
• Experience interfacing directly with customers and program management team
• Experience providing status to program management and input to customer status reports

• Greeting clients and visitors warmly, ensuring a positive first impression of the facility
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
• Manage client check-ins and check-outs. Collect identification and required documentation.
• Collect payments; Accurately input payment details into the system.
• Balance the cash drawer or payment log at the end of each shift.
• Schedule appointments for clients and assist with registration processes
• Maintain accurate and confidential client records in compliance with HIPAA regulations.
• Provide information about programs, services, and resources available at the facility
• Assist with administrative tasks such as filing, data entry, and managing office supplies
• Coordinate with clinical staff to ensure smooth operations and effective communication
• Support outreach efforts and community engagement initiatives as needed
• Handle client inquiries and concerns with empathy and professionalism

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus
• Spanish/English Bi-Lingual-Required
• Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting
• Strong communication and interpersonal skills, with a compassionate approach to client interactions
• Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)
• Ability to maintain confidentiality and adhere to ethical standards
• Strong organizational skills and attention to detail
• Ability to work collaboratively in a team-oriented environment

• ?This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role?

You'll enhance each guest's day with friendly, prompt, and attentive service. Your authentic personality and keen attention to detail will help create incredible experiences for all our guests. We emphasize having fun-so come join us and make a diffe Support, Server, Restaurant, Technology