71 IT Support jobs in Montgomery
Technical Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Location:
Remote, United States
Employment Type:
FullTime
Location Type:
Remote
Department
Customer Solutions
Compensation:
$106.2K - $124.7K - Offers Equity
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .
Overview
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
What You Will Do:
-
Working with customers to resolve a wide range of issues with their Confluent deployments
-
Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
-
Communicating with our Engineering team to provide real-time product feedback from the field
-
Improving product documentation and authoring knowledge base articles
-
Creating and reviewing product demos and internal tooling
-
Working closely with the team behind Apache Kafka!
What You Will Bring:
-
Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
-
Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
-
Proficiency in Java or Scala
-
Experience in diagnosing, reproducing and resolving customer issues
-
Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
-
Desire to make customers successful through direct interaction.
-
Two out of these three:
-
- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
-
- Operational knowledge of Java applications (stack, jmap, etc.)
-
- Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
Ready to build what's next? Let's get in motion.
Come As You Are
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Technical Support Analyst
Posted 10 days ago
Job Viewed
Job Description
Technical Support - Call Center
Description
This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues.
WHAT YOU'LL DO
- Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
- Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
- Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.
WHAT YOU NEED
- High school diploma or general education degree (GED )
- Basic Computer Data Entry Skills (Will be Assessed)
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos
- Ability to carry out instructions furnished in written, oral, or technical diagram form
- Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems
- Must be able to work weekends, staggered shifts, and holidays
- Field experience servicing either electric or gas appliances--water heaters
- Customer service related experience in a call center providing technical support
- Bilingual in French/English or Spanish/English
Technical Support Engineering
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineering role at Microsoft 1 day ago Be among the first 25 applicants Join to apply for the Technical Support Engineering role at Microsoft With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Overview Reviews complex issues and contacts customers to understand issue. Resolves customer issues through problem solving, collaboration, and research. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Assists in the implementation of end-to-end readiness programs. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Readiness Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics. Product/Process Improvement Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement. Identifies potential defects and escalates to more senior engineers to resolve. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Other Embody our culture and values Qualifications Required Qualifications: 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience. Other Qualifications Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance. Additional Or Preferred Qualifications Knowledge of Purview Security & Compliance or equivalent technologies Basic knowledge of networking protocols and endpoint behavior Familiarity with network traces or browser dev tools to analyze HTTP traffic Understanding of regular expression (REGEX) SC 900 certification PowerShell or scripting skills Language skills (French, Portuguese or Spanish) Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Single reqs: Microsoft will accept applications for the role until June 3rd, 2025. #CES #CSS #SCIM Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Sign in to set job alerts for “Technical Support Engineering” roles. Process Engineer (Machining & Metrology) Biddeford, ME $100 000.00- 120,000.00 2 days ago Augusta, ME 40,000.00- 50,000.00 10 months ago Portland, ME 100,000.00- 160,000.00 1 day ago Augusta, ME 60,000.00- 100,000.00 1 day ago Augusta, ME 114,332.00- 142,916.00 16 hours ago Process Engineer - Machining and Metrology High Performance Computing (HPC) Research Computing Associate Associate Engineer, Mechanical Engineering (Test & Evaluation) Portland, Maine Metropolitan Area 5 days ago Rumford, ME 82,194.00- 102,742.00 2 weeks ago Associate Engineer, Mechanical Engineering (Test & Evaluation) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
SVP, Technical Support
Posted 2 days ago
Job Viewed
Job Description
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$106.2K - $124.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
**What You Will Do:**
+ Working with customers to resolve a wide range of issues with their Confluent deployments
+ Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
+ Communicating with our Engineering team to provide real-time product feedback from the field
+ Improving product documentation and authoring knowledge base articles
+ Creating and reviewing product demos and internal tooling
+ Working closely with the team behind Apache Kafka!
**What You Will Bring:**
+ Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
+ Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
+ Proficiency in Java or Scala
+ Experience in diagnosing, reproducing and resolving customer issues
+ Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
+ Desire to make customers successful through direct interaction.
+ Two out of these three:
+ - Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
+ - Operational knowledge of Java applications (stack, jmap, etc.)
+ - Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Store Support
Posted 2 days ago
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Support
Posted 2 days ago
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Be The First To Know
About the latest It support Jobs in Montgomery !
Store Support
Posted 2 days ago
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.