What Jobs are available for IT Support in Omaha?

WhatJobs is seeking a proactive and experienced Technical Support Lead to manage our customer service and helpdesk operations. This is a fully remote position, offering the flexibility to provide exceptional technical assistance from anywhere in the US. You will be responsible for leading a team of technical support specialists, ensuring prompt and effective resolution of customer inquiries and technical issues. Your duties will include overseeing the daily operations of the support desk, managing ticket queues, and ensuring adherence to service level agreements (SLAs). You will develop and implement support strategies, processes, and best practices to enhance customer satisfaction and operational efficiency. This role requires troubleshooting complex technical problems across various platforms and applications, providing guidance and mentorship to your team. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and training materials for both support staff and end-users. Collaborating with engineering and product development teams to identify and resolve recurring issues, and provide feedback for product improvements, will be a key aspect of this position. The ideal candidate will have a strong technical background, with demonstrable experience in IT support, network administration, or a related field. Proven leadership or supervisory experience in a technical support environment is essential. Excellent communication, interpersonal, and problem-solving skills are critical. You should be proficient in using helpdesk software, CRM systems, and various diagnostic tools. A passion for customer service and a commitment to delivering high-quality technical support are paramount. This is a fantastic opportunity to lead a dedicated remote team and make a significant impact on our customer experience.Location: Omaha, Nebraska, US .

Our client is looking for a skilled Technical Support Engineer to join their growing team. This hybrid position will require you to split your time between working remotely and in our office located in Omaha, Nebraska, US . You will be the primary point of contact for customers experiencing technical issues with our client's software products. Responsibilities include diagnosing and resolving complex technical problems, providing clear and concise communication to users, and escalating issues when necessary. The ideal candidate has a strong understanding of software troubleshooting, excellent communication skills, and a passion for customer service. Experience with CRM systems and ticketing platforms is essential. You will play a vital role in ensuring customer satisfaction and product usability.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot software and hardware issues reported by customers.
• Provide step-by-step guidance to customers to resolve technical problems.
• Document all customer interactions and resolutions in the ticketing system.
• Escalate complex technical issues to senior support staff or development teams when necessary.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development teams.
• Assist with software installations and configurations.
• Conduct user training sessions on product features and troubleshooting.
• Contribute to improving customer support processes and efficiency.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 2+ years of experience in technical support or a similar customer-facing role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication skills.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to work independently and collaboratively in a hybrid environment.
• Patience and empathy when dealing with customer issues.

This role is critical for maintaining high levels of customer satisfaction for our client, based in Omaha, Nebraska, US .

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Technical Support Engineer
**About your role:**
As a Client Tech Support Engineering - Professional I, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.
**What you'll do:**
+ Provide technical support to clients and resolve issues in a timely manner.
+ Collaborate with internal teams to ensure client issues are addressed efficiently.
+ Document and track client interactions and solutions in the support database.
+ Assist in the development and improvement of support processes and tools.
+ Maintain and update IT support documentation, FAQs, and training materials.
+ Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 3+ years of experience in technical support and client service
+ 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity
+ 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools
+ 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies
+ 3+ years of an equivalent combination of educational background, related experience, and/or military experience
**Experience that would be great to have:**
+ Experience in the financial services industry
+ Experience with automation tools and scripts
**Important information about this role:**
+ This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
+ All offers of employment are contingent on standard background checks. Fiserv and certain affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Our client is seeking a dedicated and technically proficient Remote Technical Support Specialist to provide exceptional customer service and troubleshooting assistance to users from a remote location. This role is crucial for ensuring our clients receive timely and effective solutions to their technical challenges, maintaining high levels of customer satisfaction. The ideal candidate will possess a strong understanding of various hardware and software issues, excellent diagnostic skills, and the ability to communicate technical information clearly and concisely to both technical and non-technical users. You will be responsible for responding to customer inquiries via phone, email, and chat, documenting issues and resolutions meticulously in our ticketing system, and escalating complex problems to senior support tiers when necessary. Proactive problem-solving and a commitment to finding first-call resolutions are highly valued. This position requires a self-motivated individual who can manage their workload effectively, adhere to established service level agreements (SLAs), and maintain a positive and professional demeanor even under pressure. A deep understanding of operating systems (Windows, macOS), common software applications, network connectivity, and basic hardware troubleshooting is essential. We are looking for a team player with a passion for technology and a genuine desire to help others resolve their technical difficulties, all within a remote work environment.

Key Responsibilities:

• Provide remote technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Document all customer interactions and technical issues accurately in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Guide users through step-by-step solutions and troubleshooting processes.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction through excellent service.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Identify recurring issues and provide feedback for product improvement.
• Stay current with product updates and technical knowledge.

Qualifications:

• Proven experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware diagnostics.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Customer-centric attitude and a passion for technology.

Our client is seeking an experienced and customer-focused Senior Technical Support Specialist to join their thriving IT department. This hybrid role offers a blend of remote work flexibility and in-office collaboration, situated in the vibrant city of Omaha, Nebraska. As a Senior Technical Support Specialist, you will be the frontline for resolving complex technical issues for our diverse user base. You'll leverage your deep understanding of hardware, software, and network troubleshooting to diagnose and resolve problems efficiently, ensuring minimal disruption to business operations. This position requires exceptional communication skills, patience, and a passion for helping others. You will be responsible for providing high-level support, mentoring junior team members, and contributing to the continuous improvement of our IT support processes and knowledge base. Key responsibilities include:

Responsibilities:

• Provide advanced technical support for hardware, software, and network-related issues via phone, email, and remote support tools.
• Troubleshoot and resolve complex technical problems, escalating to appropriate teams when necessary.
• Install, configure, and maintain workstations, peripherals, and related hardware and software.
• Manage user accounts, permissions, and access rights in various systems and applications.
• Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
• Identify recurring technical issues and propose solutions or improvements to prevent future occurrences.
• Assist in the training and onboarding of new IT support staff.
• Participate in IT projects and initiatives as required.
• Ensure timely and accurate logging of all support requests and resolutions in the ticketing system.
• Stay current with emerging technologies and industry best practices in IT support.

The ideal candidate will have a proven ability to work independently and as part of a team, manage multiple priorities, and deliver exceptional customer service. A strong understanding of operating systems (Windows, macOS, Linux), common business applications (Microsoft 365, Google Workspace), and network protocols is essential. Certifications such as CompTIA A+, Network+, or Microsoft Certified are highly desirable. Minimum of 3-5 years of experience in a technical support or helpdesk role is required. This position requires occasional on-site presence in Omaha, Nebraska, US , for team meetings, critical hardware support, and collaborative projects, while allowing for significant remote work.

Our client is seeking a highly motivated and technically adept Remote Technical Support Specialist to join their global support team. This is a fully remote position, enabling you to provide exceptional technical assistance from the comfort of your home office. You will be responsible for troubleshooting and resolving technical issues for customers, ensuring their satisfaction and seamless use of our client's products. The ideal candidate has a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Guide customers through step-by-step solutions to complex technical problems.
• Document all support interactions, resolutions, and recurring issues in the ticketing system.
• Escalate unresolved issues to appropriate senior support staff or development teams.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction through efficient and effective problem resolution.
• Assist in the creation and maintenance of knowledge base articles and support documentation.
• Stay up-to-date with product updates, new features, and common technical challenges.
• Manage multiple support tickets simultaneously while adhering to service level agreements (SLAs).
• Troubleshoot and configure client hardware and software.
• Proactively identify potential issues and recommend preventative measures.

Qualifications:

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with troubleshooting network connectivity issues (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience supporting SaaS products is advantageous.

This is an excellent opportunity for a dedicated IT professional to excel in a remote environment, contributing directly to customer satisfaction and operational efficiency. Join our client's innovative team and advance your career in technical support.

Our client is seeking an experienced Senior Technical Support Specialist to join their growing customer service and helpdesk team. This is a fully remote position, offering the flexibility to work from anywhere within the US. You will be the primary point of contact for complex technical issues, providing expert-level support to users across various platforms and applications. This role requires a deep understanding of IT infrastructure, excellent diagnostic skills, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

• Provide advanced technical support to internal and external users via phone, email, and chat.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Diagnose and resolve technical problems, escalating to Tier 3 support when necessary.
• Document all support interactions, solutions, and troubleshooting steps in the ticketing system.
• Develop and maintain knowledge base articles and user guides.
• Assist in the onboarding and training of new support staff.
• Identify trends in support issues and recommend proactive solutions.
• Manage and prioritize incoming support requests based on urgency and impact.
• Collaborate with IT teams to resolve system-wide issues.
• Contribute to the continuous improvement of support processes and tools.
• Ensure high levels of customer satisfaction through timely and effective resolution of issues.
• Stay up-to-date with the latest technologies and industry best practices.
• Participate in after-hours support rotation as needed.
• Perform system administration tasks as required.
• Provide feedback on product usability and functionality to development teams.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, helpdesk, or IT support roles.
• Expertise in troubleshooting operating systems (Windows, macOS, Linux).
• Proficiency in network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with various hardware platforms and peripherals.
• Strong understanding of common software applications and enterprise solutions.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
• Proven track record of delivering excellent customer service.
• A proactive approach to identifying and resolving potential issues.

This is an exciting opportunity to join a leading organization and contribute to their success from a remote location. If you possess a strong technical aptitude and a passion for helping others, apply today to join our team supporting clients in **Omaha, Nebraska, US** and beyond.

Our client, a rapidly expanding technology firm, is seeking a highly experienced Senior Technical Support Engineer to join their team in Omaha, Nebraska, US . This critical role involves providing advanced technical assistance to customers, resolving complex software and hardware issues, and contributing to the improvement of our client's products and support processes. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. You will be a key player in ensuring our client's customers receive exceptional support.

Responsibilities:

• Provide expert-level technical support to customers via phone, email, chat, and remote access tools.
• Diagnose, troubleshoot, and resolve complex technical issues related to our client's software applications and hardware products.
• Escalate unresolved issues to appropriate engineering or development teams, acting as a liaison between customers and internal resources.
• Document all support interactions, resolutions, and customer feedback in the CRM system.
• Develop and maintain technical knowledge base articles, FAQs, and troubleshooting guides.
• Conduct root cause analysis for recurring technical problems and recommend solutions to prevent future occurrences.
• Identify opportunities for product improvement based on customer feedback and technical challenges.
• Train and mentor junior support engineers, sharing knowledge and best practices.
• Contribute to the development and implementation of support processes and policies.
• Ensure a high level of customer satisfaction through timely and effective problem resolution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a related IT role, with a focus on complex issue resolution.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience troubleshooting hardware, software, and network-related issues.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience working in a hybrid model, collaborating effectively with remote and on-site colleagues.
• Certifications such as CompTIA A+, Network+, Security+, or vendor-specific certifications are a plus.

Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing technical support team. This is a fully remote position where you will provide expert-level assistance to customers, troubleshoot complex technical issues, and contribute to the continuous improvement of our support processes and documentation. You will be responsible for diagnosing and resolving advanced software and hardware problems, escalating issues when necessary, and ensuring timely and effective resolution for our clientele. This role demands a deep understanding of our product suite, excellent problem-solving capabilities, and the ability to communicate technical information clearly and concisely to users with varying levels of technical expertise. You will also play a key role in training junior support staff, creating knowledge base articles, and participating in beta testing of new product releases. The ideal candidate will have a strong background in IT support, network administration, or a related technical field, with proven experience in managing challenging customer escalations. This is an opportunity to make a significant impact by enhancing customer satisfaction and loyalty through exceptional support. You will work collaboratively with engineering and product development teams to identify root causes of recurring issues and provide feedback for product enhancements. This remote role requires strong self-discipline, time management, and a proactive approach to managing your workload and customer interactions.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for complex customer issues.
• Diagnose and resolve software, hardware, and network problems.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product).
• Document troubleshooting steps, resolutions, and product knowledge in a knowledge base.
• Train and mentor junior technical support staff.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify trends in customer issues and provide feedback to product development.
• Assist in the testing and deployment of new product features.
• Contribute to the development and maintenance of support processes and policies.
• Ensure a high level of customer satisfaction through effective problem resolution.
• Maintain accurate records of customer interactions and resolutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, IT helpdesk, or a similar role.
• Proven expertise in troubleshooting complex software and hardware issues.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common applications.
• Excellent analytical, diagnostic, and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Experience creating technical documentation and knowledge base articles.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.