904 IT Support jobs in Redwood City

• Provide Technical Support: Respond to incoming requests for technical support via phone, email, or help desk ticketing system. Offer guidance on troubleshooting, issue resolution, and technical assistance.
• Issue Diagnosis and Resolution: Diagnose and resolve issues related to hardware, software, operating systems, network connectivity, and VPN. Utilize problem-solving skills to identify root causes and offer solutions.
• Maintain Ticketing System: Log, categorize, and track all technical support requests in the ServiceNow ticketing system. Ensure timely resolution and escalate more complex issues to senior IT staff as necessary.
• Workstation Imaging: Perform workstation (laptop and desktop) imaging of the Windows operating system using PXE boot and a similar type of method, and install all configurations, firmware, drivers, and updates.
• General DISA STIGs, CKLS, and Remediation Experience: Utilizing tools like eSTIG to run DISA STIG checklists (CKLs) to verify security configurations. Remediate STID findings by applying security patches, modifying system configurations, and/or disabling vulnerability services.
• User Assistance: Assist users in understanding and utilizing software applications, operating systems, backup workstation (OneDrive), and other IT tools. Provide step-by-step guidance for troubleshooting, installations, and configurations.
• Hardware Support: Set up, configure, and troubleshoot hardware such as desktops, laptops, printers, peripheral devices, and smart card PIN reset.
• Software Support: Perform manual installation of approved software, software patches, and security updates to the client workstations when required.
• Documentation: Maintain detailed records of support requests and resolutions to assist with future troubleshooting. Contribute to creating and updating knowledge base articles to support common technical issues.
• Collaborate with the IT Team: Work closely with other IT team members to ensure that larger technical issues are escalated and resolved efficiently. Participate in the installation and configuration of software/hardware and other IT projects.
• Training and User Education: Offer training and advice to end users on software applications, hardware, and best practices to prevent recurring issues.
• Technical Knowledge: Strong understanding of computer systems, hardware, software, and networks.
• Proficiency in Windows operating systems and common software applications (e.g., Microsoft Office Suite, especially MS Teams, Exchange, SharePoint, and OneDrive).
• Problem-Solving: Ability to troubleshoot and resolve technical issues with a logical approach.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Customer Service: Strong customer service mindset and ability to remain calm and helpful under pressure. Rotational on-call 24/7 phone coverage support.
• Time Management: Ability to manage multiple support requests simultaneously and prioritize effectively.
• Asset Management: Work with the government IT counterpart to ensure IT consumables, such as printer ink and toner, are replenished when low in stock. Must be well organized and may be responsible to maintain asset management records and/or creating asset management records.

• AS or BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
• Some Military/Training may be considered in lieu of a degree.

• Minimum of 5 years of experience in a help desk or the information technology industry.

• Must possess one of the required baseline certificates under the DoD 8140.03 - Information Assurance Technology (IAT) Level II. Note: Some military training courses may be considered in lieu of 8140.03 IAT Level II certification.
• Security+ CE.
• GFACT
• SSCP
• CND
• GSEC
• CASP+
• CISA
• CCNP Security
• CISA

• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD102) or equivalent.

• Secret Clearance.

Location

San Francisco - 685 Market Street, Suite 500

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.

Job Description

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities:

• Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.

• Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.

• Deliver remote support using industry-standard tools to resolve technical issues efficiently.

• Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.

• Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.

• Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.

• Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.

• Evaluate software and hardware compatibility to support system upgrades and application rollouts.

• Engage with external vendors for escalated issue resolution beyond internal support capabilities.

• Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.

• Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.

• Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.

Qualifications:

• High School Diploma or GED required.

• Minimum of 2 years of experience in an IT support role.

• Experience working in a call queue environment is a plus.

• Familiarity with ServiceNow preferred.

• Demonstrated understanding of IT concepts and processes within an ITIL framework.

• Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.

• Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.

• Proven ability to collaborate effectively across technical teams and resolver groups.

• Excellent verbal and written communication skills.

• Commitment to representing the IT department professionally and positively in all business interactions.

• General awareness of cybersecurity best practices and ability to provide basic guidance to end users.

Your Career @ Brookfield Properties:

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.

End your job search and find your career today, at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits:

Salary Type: Non-Exempt (Overtime eligible)

Pay Frequency: Bi-weekly

Annual Base Salary Range: $62,000 - $72,000

Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan

Dental Coverage: Yes, under Brookfield Medical Plan

Vision Coverage: Yes, under Brookfield Medical Plan

Retirement: 401(k)

Insurance: Employer-paid life & short/long term disability

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPUS

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.

Job DescriptionJob Description

Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Foster City, CA.

Title: TeleOperations Specialist (Technical Support Specialist)
Location: Foster City, CA (fully on-site)
Pay Range: $29/hr (W-2) plus benefit offerings (listed below)

Various Shifts Available:
Hours: 7:30AM - 4:00PM or 3:30PM - 12:00AM
Days: Multiple shifts available (Mon-Fri, Wed-Sun, Thurs-Mon, Fri-Tues OR Sun-Thurs)

Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the human-in-the-loop, bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards

Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours

Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software

Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term coverage and life insurance
- 401k package

Company DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries pany DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries nationwide.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their business and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry , which focuses on quick oil changes, maintenance services, and related automotive services. ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service.

The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry. Key responsibilities include diagnosing and resolving problems, responding to customer inquiries via phone and written communication channels, documenting technical issues, and providing exceptional customer experience.

Primary Responsibilities:

• Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
  

• Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner.
  

• Case ownership and management: Effectively prioritize and manage case backlog, meet commitments and follow-up with customers in a timely manner.
  

• Diagnose and Troubleshoot: Identify the root cause of technical issues and implement solutions.
  

• Document and escalate: Maintain records of support interactions, research and escalate complex cases to higher-level support as needed.
  

• Provide training: Assist users with understanding of using software and hardware.
  

• Maintain knowledgebase: Contribute to the documentation of solutions, procedures and best practices.
  

• Communicate effectively: Explain technical concepts clearly and concisely to both technical and non-technical users.
  

• Provide exceptional customer support: Going above and beyond to ensure customers have a positive experience.
  

• Other duties: Perform other support-related duties as assigned by management.
  

• Adhere to company policies and procedures: Follow established company guidelines and complete annual training requirements by due date.
  

• Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts to diagnose and troubleshoot issues effectively.
  

• Problem-solving: Ability to identify root causes of technical problems and implement solutions efficiently.
  

• Communication: Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical users.
  

• Customer Service Orientation: Ability to build rapport, handle difficult situations, and prioritize customer satisfaction to provide exceptional support.
  

• Documentation Skills: Skill in maintaining accurate records of support interactions, providing solutions and contributing to the knowledgebase.
  

• Time management: Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog.
  

• Adaptability: Willingness to learn new technologies, adjust to new conditions, and handle unexpected challenges and opportunities.
  

• Performance Monitoring: Ability to meet key performance metrics and identify areas for improvement in support processes.
  

• Ability to understand software products, including but not limited to Microsoft Office and Salesforce.
  

• High School Diploma or equivalent certificate.
  

• Two (2) years technical support and customer-facing experience.
  

• Proficient troubleshooting experience in Linux and Windows environments.
  

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
• Small team, huge impact: We're only 25 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
• Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

• Respond to product and technical questions through our support platform (Plain)
• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Resolve the majority of support inquiries independently, escalating only when necessary
• Collaborate with our support lead to evolve processes and ensure consistency
• Help improve internal support tooling and workflows as we scale

• Proven experience in technical support at a software or developer tools company
• Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
• Ability to read and understand code, troubleshoot bugs, and identify root causes
• Strong written communication skills with a friendly, professional tone
• Comfort using AI agents and improving training data for them

• Familiarity with OpenAPI specs
• Past experience supporting APIs or documentation tools
• Background working in fast-paced startups

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
• Small team, huge impact: We're only 25 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
• Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

• Respond to product and technical questions through our support platform (Plain)
• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Resolve the majority of support inquiries independently, escalating only when necessary
• Collaborate with our support lead to evolve processes and ensure consistency
• Help improve internal support tooling and workflows as we scale

• Proven experience in technical support at a software or developer tools company
• Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
• Ability to read and understand code, troubleshoot bugs, and identify root causes
• Strong written communication skills with a friendly, professional tone
• Comfort using AI agents and improving training data for them

• Familiarity with OpenAPI specs
• Past experience supporting APIs or documentation tools
• Background working in fast-paced startups

Join to apply for the Technical Support Specialist role at Brookfield Properties Join to apply for the Technical Support Specialist role at Brookfield Properties Get AI-powered advice on this job and more exclusive features. Location San Francisco - 685 Market Street, Suite 500 Location San Francisco - 685 Market Street, Suite 500 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply. Job Description We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience. This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. Service Desk shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, and 8:30 AM–5:30 PM. Deliver remote support using industry-standard tools to resolve technical issues efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. Evaluate software and hardware compatibility to support system upgrades and application rollouts. Engage with external vendors for escalated issue resolution beyond internal support capabilities. Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. Qualifications High School Diploma or GED required. Minimum of 2 years of experience in an IT support role. Experience working in a call queue environment is a plus. Familiarity with ServiceNow preferred. Demonstrated understanding of IT concepts and processes within an ITIL framework. Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments. Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. Proven ability to collaborate effectively across technical teams and resolver groups. Excellent verbal and written communication skills. Commitment to representing the IT department professionally and positively in all business interactions. General awareness of cybersecurity best practices and ability to provide basic guidance to end users. Your Career @ Brookfield Properties: At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure. End your job search and find your career today, at Brookfield Properties. Why Brookfield Properties? We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks. Compensation & Benefits Salary Type: Non-Exempt (Overtime eligible) Pay Frequency: Bi-weekly Annual Base Salary Range: $62,000 - $2,000 Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan Dental Coverage: Yes, under Brookfield Medical Plan Vision Coverage: Yes, under Brookfield Medical Plan Retirement: 401(k) Insurance: Employer-paid life & short/long term disability We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPUS Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Brookfield Properties by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Service Desk Support Technician / Job Req 805604167 San Francisco, CA $20. 0- 25.00 2 weeks ago San Francisco, CA 95,000.00- 130,000.00 4 hours ago San Francisco, CA 100,000.00- 115,000.00 3 hours ago San Francisco, CA 70,000.00- 100,000.00 3 weeks ago San Francisco, CA 95,000.00- 130,000.00 4 hours ago San Francisco, CA 85,000.00- 90,000.00 6 days ago San Francisco, CA 25.00- 30.00 3 days ago San Francisco, CA 92,900.00- 123,200.00 2 months ago South San Francisco, CA 30.00- 34.00 3 days ago Information Technology - Helpdesk Technician South San Francisco, CA 30.00- 34.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr