90 IT Support jobs in Sellersburg

**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls  
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally 
+ Ability to work self directed 
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893

Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investments Bank Payment Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job responsibilities**
+ Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
+ Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
+ Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
+ Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
+ Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
+ Responds to service requests from Client facing support teams, Operations, Risk/control partners and others
+ Conducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc)
+ Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes
+ Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
+ Experience in observability and monitoring tools and techniques
+ Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
+ Hands on experience in Windows, .NET, and Unix Operating systems
+ Programming experience in Java or Python in software development lifecyce
+ Strong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell)
+ Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
+ Experience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.)
+ Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals
+ Must be a U.S. Citizen or Permanent Resident with 7+ years of U.S. residency
**Preferred qualifications, capabilities, and skills**
+ Experience with one or more general purpose programming languages and/or automation scripting
+ Working understanding of public cloud
+ Experience with Active Directory
+ Experience in a very large financial services technology environment
+ Knowledge of industry-wide technology trends and best practices
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investments Bank Payment Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Responds to service requests from Client facing support teams, Operations, Risk/control partners and others
• Conducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc)
• Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands on experience in Windows, .NET, and Unix Operating systems
• Programming experience in Java or Python in software development lifecyce
• Strong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell)
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Experience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.)
• Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals
• Must be a U.S. Citizen or Permanent Resident with 7+ years of U.S. residency

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Experience with Active Directory
• Experience in a very large financial services technology environment
• Knowledge of industry-wide technology trends and best practices

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans