448 IT Support jobs in Troy

Description
Looking for a Desktop Analyst for a 3 month contract with the possibility to extend. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely.
The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.
Issues Management and Resolution
- Analyze issues and formulate solutions
- Troubleshoot system, application and hardware issues
- Ensure customer is updated on ticket progress
- Work directly with customers to solve problems
- Utilize internal IT Knowledge Base to both provide and find solutions to known issues
- Use external information to research and resolve issues when needed
- Consistently update the ticket tracking system with status and fixes
- Properly escalate issues to necessary parties as required
System Administration
- Perform routine system maintenance on laptops and desktops
- Track computer assets according to organizational standards
- Perform backups and restores
- Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
- Perform installation and configuration of software including operating system, patches, and 3rd party products.
- Maintain established computer standards and participate in testing new standards
Skills
Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting
Top Skills Details
Mac, Windows, Office 365, Executive Support, C-Level,Active directory, Imaging
Additional Skills & Qualifications
This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,MI.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description

Job Description

Job Title:

IT Desktop Support Supervisor

Location:

Detroit, MI (Hybrid)

Reports To:

Director of IT Operations

Department:

Information Technology

Organization:

Detroit Wayne Integrated Health Network (DWIHN)

Position Summary

The IT Desktop Support Supervisor plays a critical lead role in DWIHN’s IT Operations

team, overseeing the Service Desk function and ensuring the timely, secure, and high-

quality delivery of technical support across the enterprise. This role is responsible for

supervising daily operations, managing a team of support technicians, enforcing ITIL-

aligned practices, and supporting compliance with HIPAA, SOC 2, and internal information

security standards.

This position serves as a key point of coordination between end-users, technical teams,

and IT leadership to ensure operational excellence and a superior user experience.

Key Responsibilities

Team Leadership & Operational Oversight

• Supervise, coach, and develop Service Desk staff to ensure exceptional support via

phone, in-person, chat, email, and video channels.

• Conduct daily stand-up meetings and operational check-ins to maintain alignment

and accountability.

• Manage ticket queues and escalation workflows to meet defined SLAs and user

satisfaction goals.

• Oversee onboarding and offboarding processes, including IT orientation and access

provisioning.

Service Management & Continuous Improvement

• Implement and enforce ITIL best practices for incident and service request

management.

• Track, analyze, and report on Service Desk KPIs and performance metrics

(weekly/monthly).

• Develop and maintain standard operating procedures (SOPs) and knowledge base

documentation.

• Participate in special projects and cross-functional IT initiatives, including process

improvement and automation.

Technical Support & Compliance

• Provide hands-on support for hardware, software, peripheral, and multimedia

systems, including installs, patches, upgrades, and break/fix tasks.

• Assist with troubleshooting server, network, VoIP, printing/scanning, and desktop

issues.

• Maintain inventory management and IT asset lifecycle, including procurement,

disposal, and warranty tracking.

• Ensure software license compliance and secure configuration management.

• Support compliance with HIPAA, SOC 2, and internal security/privacy policies by

enforcing appropriate access controls and documenting procedures.

Qualifications

Required Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field;

or equivalent experience.

• Minimum 5 years of progressive IT experience, including:

o Microsoft environments (Windows 10/11, Windows Server 2012–2022, Azure

Entra ID, Office 365)

o Network and infrastructure familiarity (LAN/WAN, DNS, DHCP, VPN,

firewalls, Cisco switches)

• At least 3 years in a supervisory, team lead, or management role.

• Minimum 1 year leading a Service Desk or Helpdesk team.

Preferred Certifications

• ITIL Foundation

• ITSM certifications (preferred)

• Microsoft MCP, MCSA, or equivalent

• Cisco CCNA/CCNP (a plus)

Required Skills & Competencies

• Strong leadership and team-building capabilities in technical environments.

• Proficient in troubleshooting hardware/software issues across a Microsoft-based

ecosystem.

• Experience with imaging, remote desktop support tools, ticketing systems, and

asset management platforms.

• Excellent communication, interpersonal, and customer service skills.

• Demonstrated ability to manage multiple priorities in a fast-paced, hybrid work

environment.

• Commitment to service excellence, documentation, and compliance.

Additional Requirements

• Must have reliable transportation and ability to travel throughout Wayne County and

Michigan as needed.

• Hybrid work model: 2+ days onsite per week.

• Proof of COVID-19 vaccination is required (reasonable accommodations available

per applicable law).

• Employment is contingent on passing background and security clearance checks in

accordance with state/federal healthcare IT regulations

Job Title:
IT Desktop Support Supervisor

Location:
Detroit, MI (Hybrid)

Reports To:
Director of IT Operations

Department:
Information Technology

Organization:
Detroit Wayne Integrated Health Network (DWIHN)

Position Summary

The IT Desktop Support Supervisor plays a critical lead role in DWIHN’s IT Operations team, overseeing the Service Desk function and ensuring the timely, secure, and high-quality delivery of technical support across the enterprise. This role is responsible for supervising daily operations, managing a team of support technicians, enforcing ITIL-aligned practices, and supporting compliance with HIPAA, SOC 2, and internal information security standards.

This position serves as a key point of coordination between end-users, technical teams, and IT leadership to ensure operational excellence and a superior user experience.

Key Responsibilities

Team Leadership & Operational Oversight

• Supervise, coach, and develop Service Desk staff to ensure exceptional support via phone, in-person, chat, email, and video channels.
• Conduct daily stand-up meetings and operational check-ins to maintain alignment and accountability.
• Manage ticket queues and escalation workflows to meet defined SLAs and user satisfaction goals.
• Oversee onboarding and offboarding processes, including IT orientation and access provisioning.

Service Management & Continuous Improvement

• Implement and enforce ITIL best practices for incident and service request management.
• Track, analyze, and report on Service Desk KPIs and performance metrics (weekly/monthly).
• Develop and maintain standard operating procedures (SOPs) and knowledge base documentation.
• Participate in special projects and cross-functional IT initiatives, including process improvement and automation.

Technical Support & Compliance

• Provide hands-on support for hardware, software, peripheral, and multimedia systems, including installs, patches, upgrades, and break/fix tasks.
• Assist with troubleshooting server, network, VoIP, printing/scanning, and desktop issues.
• Maintain inventory management and IT asset lifecycle, including procurement, disposal, and warranty tracking .
• Ensure software license compliance and secure configuration management.
• Support compliance with HIPAA, SOC 2, and internal security/privacy policies by enforcing appropriate access controls and documenting procedures.

Qualifications

Required Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• Minimum 5 years of progressive IT experience, including:
  • Microsoft environments (Windows 10/11, Windows Server 2012–2022, Azure Entra ID, Office 365)
  • Network and infrastructure familiarity (LAN/WAN, DNS, DHCP, VPN, firewalls, Cisco switches)
• At least 3 years in a supervisory, team lead, or management role.
• Minimum 1 year leading a Service Desk or Helpdesk team .

Preferred Certifications

• ITIL Foundation
• ITSM certifications (preferred)
• Microsoft MCP, MCSA, or equivalent
• Cisco CCNA/CCNP (a plus)

Required Skills & Competencies

• Strong leadership and team-building capabilities in technical environments.
• Proficient in troubleshooting hardware/software issues across a Microsoft-based ecosystem.
• Experience with imaging, remote desktop support tools, ticketing systems, and asset management platforms.
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to manage multiple priorities in a fast-paced, hybrid work environment.
• Commitment to service excellence, documentation, and compliance.

Additional Requirements

• Must have reliable transportation and ability to travel throughout Wayne County and Michigan as needed.
• Hybrid work model: 2+ days onsite per week.
• Proof of COVID-19 vaccination is required (reasonable accommodations available per applicable law).
• Employment is contingent on passing background and security clearance checks in accordance with state/federal healthcare IT regulations.

This description is not intended to be a complete statement of job content, rather to act as the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job Description
A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 2 years of experience with Desktop and Network support
- Ability to problem solve and accurately provide a solution as the first line of technical support
- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
- High School Diploma
- Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

Job Description

Job Description

Description:

WHO WE ARE

Are you ready to elevate your career in the restaurant industry? Thunderdome Restaurant Group currently has nine growing concepts: Bakersfield, The Eagle, Krueger’s Tavern, SoHi, Maplewood, Pepp & Dolores, The Davidson, City Bird and Currito. We're looking for individuals who are passionate about excellence and driven by continuous learning. We value loyalty, curiosity, and a relentless pursuit of excellence. All decisions are made based on the CORE VALUES of the company’s mission within their environments:

• Make a Memory
• Add Value
• Be Transparent
• Persevere
• Throw the Party

OUR OPPORTUNITY

Support team members are responsible for the overall guest experience according to Thunderdome's quality and service standards. Support team members function in different roles including, bar backs, hosts, food runners and server assistants. We are looking for someone who is passionate and driven to grow alongside the growth of our restaurant group. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 50 pounds. This position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

HOW YOU WILL CONTRIBUTE

• Knowledgeable about our food and beverage offerings
• Maintains a clean and professional appearance
• Maintains a safe and clean environment for guests and team
• Greets our guests, answers phones and makes reservations
• Assists with carry out operations
• Supports service team with clearing, cleaning and resetting of tables
• Supports bar team with bar prep, stocking the bar and cleaning glassware
• Handles guests' requests and complaints professionally and ensures guest satisfaction
• Maintains a positive and cooperative team environment

WHAT WE PROVIDE

• Medical, vision, dental and life insurance eligibility within 90 days of employment for full time team members
• 401K eligibility for full time team members after the completion of 1 year of continuous service
• Opportunity to grow, be challenged and pushed professionally

Requirements:

Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience

Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their IT support team. This role is essential for providing exceptional technical assistance to end-users, resolving hardware, software, and network issues efficiently. You will be the first point of contact for technical problems, ensuring minimal disruption to user productivity. This position offers a hybrid work model, blending remote support capabilities with necessary in-office collaboration and hardware troubleshooting in **Detroit, Michigan, US**.

Responsibilities:

• Provide first-level technical support to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot user accounts, permissions, and access issues.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate and detailed records of support requests and resolutions in the ticketing system.
• Create and update IT support documentation, FAQs, and user guides.
• Assist with user onboarding and offboarding processes.
• Participate in IT projects and initiatives as required.
• Stay up-to-date with the latest technology trends and support best practices.

The ideal candidate will have proven experience in IT support or a similar technical role. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent troubleshooting and problem-solving skills are essential. Superior customer service and communication skills are paramount for interacting effectively with users of varying technical abilities. Familiarity with IT ticketing systems and remote support tools is highly desirable. A relevant IT certification (e.g., CompTIA A+, Network+) is a plus. This is a great opportunity to contribute to a supportive IT environment and develop your technical expertise.

Our client is seeking a dedicated and knowledgeable Technical Support Lead to oversee their customer service operations. This role will involve managing a team of technical support specialists, ensuring the delivery of exceptional customer assistance, and resolving complex technical issues. You will be responsible for developing support strategies, implementing best practices, and maintaining high levels of customer satisfaction. The ideal candidate will possess strong leadership abilities, a deep understanding of IT systems and troubleshooting, and excellent communication skills. You will also play a key role in training and mentoring the support team, analyzing support trends, and providing feedback for product improvements. This is a hybrid role, offering a blend of in-office collaboration and remote flexibility, based in Detroit, Michigan, US .

Key Responsibilities:

• Lead and mentor a team of technical support specialists, fostering a customer-centric environment.
• Manage daily support operations, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support processes, procedures, and service level agreements (SLAs).
• Serve as a point of escalation for complex technical problems, providing advanced troubleshooting and resolution.
• Monitor support queues and key performance indicators (KPIs) to ensure service quality and efficiency.
• Train new support staff and conduct ongoing training for the team on products, tools, and troubleshooting techniques.
• Analyze support tickets and customer feedback to identify recurring issues and trends, providing insights for product development and process improvements.
• Maintain and update the knowledge base with accurate and comprehensive support documentation.
• Collaborate with other departments, such as engineering and product management, to address customer needs and advocate for product enhancements.
• Ensure customer satisfaction through effective communication and problem-solving.
• Contribute to the development of support tools and technologies.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience in technical support or a customer service role within the IT industry.
• 2+ years of experience in a leadership or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to troubleshoot and diagnose complex technical issues.
• Excellent communication, interpersonal, and customer service skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to manage and motivate a team effectively.
• Strong analytical and problem-solving abilities.
• Experience in creating and delivering training materials.

This role is based in Detroit, Michigan, US and operates on a hybrid work model.

Job Description

Job Description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities

• Ability to handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
• Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
• Prioritize tickets created
• Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
• Demonstrate the correct level of urgency while resolving client incidents
• Resolution of incidents/requests related to, but not limited to the following:
• Mail Application/Office 365 issues
• Client/Server Connectivity issues (per SOP)
• Time Sensitive and VIP Workstation incidents
• File Restores
• Remote Access incidents (Citrix and Terminal Services)
• Password Resets
• Networked Printer Issues

Basic Qualifications

• Bachelor’s Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 2-4+ years desktop support experience
• Knowledge of mobile device configurations and troubleshooting
• Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
• Experience troubleshooting workstation hardware issues
• Knowledge and experience with Active Directory
• Ability to articulate technical information and convey to non-technical people
• Passionate about delivering excellent customer service
• Must be able to work effectively in a team environment as well as alone
• Excellent written and oral communication skills

Other Preferred Technical Knowledge

• In depth knowledge of Windows OS (7, 8.1, 10, etc.)
• Experience with Windows Server
• Experience with monitoring and remote management tools
• Experience with Apple OS
• Experience with VMWare

Preferred Certification

• CompTIA Net +
• Microsoft: MCP/MCITP/MCSA

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Job Description

Job Description

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.

We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.

Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.

We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you!

THE IDEAL CANDIDATE WILL:

• Identify actions necessary to achieve task completion and to obtain results, meet schedules, deadlines, and performance goals.
• Prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
• Initiate and sustain momentum without external stimulation
• Establish a process for activities that lead to the implementation of systems, procedures or outcomes.

THE IT TECHNICAL SUPPORT SPECIALIST WILL:

• Create and manage new user accounts in Office 365 and third-party platforms.
• Build, configure, and deploy new desktop and laptop PCs for employees.
• Troubleshoot PC hardware and software issues, escalating to senior IT staff when necessary.
• Provide first-line support for internally developed software applications.
• Install, configure, and troubleshoot printers, scanners, and other office equipment.
• Perform routine system checks and updates on user machines.
• Monitor and maintain inventory of IT equipment, accessories, and licenses.

REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–2 years of experience in IT support, helpdesk, or technical services.
• Experience with Microsoft Office products (Outlook, Excel, Word, Teams, OneDrive).
• Knowledge of Windows 10/11 operating systems.
• Familiarity with PC building, hardware replacement, and troubleshooting.
• Obtain and Maintain a Valid Driver License