46,151 IT Support jobs in the United States

As a Unit Level Intelligence (ULI) Toolkit Help Desk Support Specialist, you will serve as a direct point of contact for customers to support all Information Technology (IT) functions. You will be responsible for troubleshooting customer applications, hardware, network, and related performance issues. Establish and maintain data in the IT Service Management Database; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.

Provide account management ensuring currency and accuracy of all user and computer accounts

Assume responsibility for incident, problem, and service request resolution

Proactively monitor calls, incidents, and service request workflows, processes, and queues to quickly identify and address issues that will impact the delivery or quality of services to users

Ensure maximum availability, security, and reliability of IT operations will be provided

Draft, edit, maintain, and provide input to local Standard Operating Procedures (SOP)

Identify, document, track, and examine customer reported issues in a Ticketing System to ensure timely resolutions

Troubleshoot customer application, hardware, network, and related performance issues

Prepare, test, and implement scripts to simplify system tasks for local use

Perform system backup and recovery utilizing network backup software

Provide test and evaluation support for new technology and prepare the reports detailing the results of the test and evaluation including specific recommendations

Ensure certification requirements are met IAW DoD 8140 .01-M Information Assurance Technical (IAT) II

Contact customers to provide detailed instructions or status updates to ensure satisfactory situational awareness

Manage multiple issues simultaneously in a fast-paced environment

Collect feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience

Write technical instructions, procedures for customers

Respond to telephone calls, e-mail correspondence, and service requests for technical support related to supported networks, systems, and services

Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems

Create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained

Monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies

Apply fixes and patches as needed, or as directed

Required:

Active DOD Secret security clearance.

Bachelor's degree in a technical discipline from an accredited college or university is required and 2-5 years of relatable experience. Additional Network Administration experience may be substituted for a bachelor's degree.

Strong customer service and time management skills.

Excellent communication and problem-solving skills.

Creative thinking skills.

Desired:

CompTIA Security.

Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.

Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.

Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless. So is ours. Learn more about CACI here.

The proposed salary range for this position is: $49,200 - $100,900

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
• Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
• Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
• Ensures the timely process through which problems are controlled.
• Problem recognition, research, isolation, resolution, and follow-up steps.
• Supports end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

• Direct Relative Experience Required
  • Junior Level: 1-2 Years
  • Intermediate: 3-5 Years
  • Senior Level: 5+ Years
• High School Diploma, or related discipline
• Certifications (Must possess one of the following):
  • CompTIA A+ CE
  • CompTIA Network + CE
  • Systems Security Certified Practitioner (SSCP)
  • CCNA-Security
• Clearance: At minimum Secret level clearance required to start on contract

• Serves as the primary escalation point forincoming queries and technical issues.
• Manages and/or assigns projects and tasks toother team members as appropriate
• dvises, collaborates and assists businessunits with system enhancements and modifications
• Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
• Effectively provides user support over thephone, in person, and via remote tools.
• Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
• ssists users with information security andprivacy questions; provides directions for the correct action.
• Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
• Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to- date, and operational.
• Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
• Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
• May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
• Creates user support documentation and instructions.
• Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
• This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

• Minimum of 2-3 years of IT technical support
• Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
• Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
• Willing to work off-hours and weekends whenrequired for projects or emergency support.
• Experience installing, configuring, andsupporting network printers and audio/visual equipment
• Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
• isstrongly preferred)
• Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
• Strong team leadership, time management, andcoaching and mentoring skills
• Excellent customer service and communicationskills are a must.
• Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
• Providing fault analysis to customers' coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite. 765622

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player.

In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware.

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The duties of the Help Desk Support Specialist position include, but are not limited to the following:
-Provide local and telephone technical support to over 1000 end users
-Utilize the Connectwise ticketing system
-Deploy computers and peripherals (computers, monitors, printers, etc.)
-Install software packages on PC's and Laptops
-Upgrade hardware on PC's & Laptops
-Troubleshoot software applications
-Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
-Manage document library and inventory of assets
-Support senior engineers

Qualifications:
-Preferred Bachelors or Associates degree/or equivalent experience

Physical Requirements:
-Ability to lift and carry up to 75 lbs

Required Skills:
-1 year Experience with Microsoft Windows 7/8/10
-1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
-1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
-Knowledge of basic Microsoft Windows Server 2008/2012
-Knowledge of basic TCP/IP Networking
-Knowledge of Office365
-Knowledge of ticketing systems (Connectwise a huge plus)
-Troubleshooting experience with Printers/Scanners
-Understanding of Internet applications IE, Firefox, HTML and Internet protocols
-Reliable, enthusiastic individual with great phone etiquette
-Professional appearance and behavior, including punctuality
-Excellent written and oral communication skills
-Hungry desire to succeed and vastly improve IT skills
-Ability to work unsupervised and make good use of free time when no help desk is needed

Preferred Skills:
-Apple Mac OSX experience a plus
-4-year degree in IT/CS a plus

Compensation:
You will learn an immense number of things at our company. You will be trained on the latest and greatest technologies and be exposed to many new challenges.

Your skills will be tested. Background will be checked. Drug testing may be requested.

Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position.
Passionate and forward thinking group of IT professionals
EOE
Ideal candidate will live close to the downtown Chicago
Please, no recruiters.

**posting will be deleted only once the position has been filed. if posting still up, job still available**

1. Responds to end-user requests for technical assistance by phone, email, or ticketing system.
2. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
3. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
4. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
5. Escalates problems to appropriate levels or teams to achieve issue resolution.
6. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
7. A desire to work with all IT function areas including desktops, networks, and servers.

1. Microsoft 365 Administration
2. Microsoft Active Directory / Entra ID
3. Atlassian Suite
4. Salesforce

1. At least 2-5 years' applicable experience.
2. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.

1. Must be able to sit/stand for long periods of time.
2. Required use of standard office equipment including laptop, phone, copier, etc.
3. Typical office environment.
4. Must be able to walk through the factory environment safely.

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future -

What you will do:

The area sales support specialist will be the primary internal point of contact responsible for supporting sales administrative tasks and some customer facing tasks. This person will work closely with the sales, centralized bookings, and cash collections teams to support first pass yield bookings, support the Delegation of Authority process (including legal) and Preventative Service Agreements/Contract bookings and renewals. This position is vital as it will support the contract booking process and will be the first line of review and approval for contracts.

The candidate needs to be located on the West Coast.

How you will do it:

• Will be the initial reviewer for customer and sales data within Oracle to ensure customer and billing information is correct before contract booking. This position requires verification and submission or customer master changes into Casewise workflow.
• As part of the customer and contract review process, will update and correct any current contracts or customer numbers that need action.
• Will provide the 1st level of support (review) for contract booking. This will include contract review and preparation of and the delivery of amendment letters to the customer. Will work directly with the customer as the 1st level support for approval. This will also include ensuring contracts are compliant with payment terms and conditions and submitting any contracts into our legal portal for higher review and the appropriate Delegation of Authority.
• Work with the sales team and Centralized booking to obtain and submit customers' credit applications.
• Provide Certificates of insurance and additional initial documentation for contracting.
• When needed, respond to Owner controlled insurance program/Contractor controlled insurance program requests and enrollment when required at booking. Also, when needed, support requests for bid and performance & payment bonds, as well as bonds required for various licenses.
• Support the local sales team with Preventative maintenance modifications, cancelations, and QA holds.
• Manage contracts through the booking process by working with the sales team, district managers, and centralized booking. This includes working closely with our compliance team for government contracts.
• Manage and maintain tracking for Preventative maintenance renewal contracts and weekly update calls on these contracts.

What we look for:

• High School Diploma or equivalent
• Contract negotiation experience +2 years
• Proficient in Work and Excel
• Excellent written and verbal communication skills
• Excellent organizational skills and be able to handle multitasking and prioritization in a dynamic fast- paced environment
• Strong customer service skills

Preferred

• Paralegal
• 2 + years of experience in Oracle and Salesforce
• Order Management experience
• Invoicing and AR experience

HIRING HOURLY RANGE: $31.64-$35.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Role : Support Specialist

Reports to: Program Manager

Site Name : Turning Point

Address : 1447 16th Street, Santa Monica, CA 90404

Status : Full Time, non-management, non-exempt (hourly)

Schedule : Sunday-Thursday 3pm-11:30pm

Summary :

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties and Responsibilities:

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
  
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
  
• Be visible on the floor at all times and actively engage and welcome clients
  
• Conduct regular, thorough walk-throughs of the facility
  
• Create a supportive environment to ensure client progress towards stability
  
• Attend relevant staff meetings, trainings and retreats as scheduled
  
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
  
• Facilitate a client engagement activities, such as groups or other activities
  
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
  
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
  
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
  
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
  
• Communicate effectively, and in a timely manner, with management, peers, and clients
  
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
  Other duties as assigned

Qualifications:

• High School Diploma or GED or Equivalent
  
• Minimum one (1) year experience in related work
  
• Possess effective customer service skills and the ability to handle difficult situations
  
• Ability to work independently and think critically
  
• Ability to act in a professional manner regardless of circumstances
  
• Commitment to improving the community through empowerment and dignity
  
• Familiarity with non-violent crisis intervention
  
• Familiarity with issues faced by population served
  
• Ability to self-motivate and to appropriately organize and motivate others
  
• Computer literate; able to use computerized database system for information management
  
• Ability to work as a team member
  
• Able to obtain and maintain Food Handlers, CPR and first aid certification
  
• Demonstrate an ability to take initiative towards continued professional development

Work Environment:

• Ability to lift 10 pounds
  
• Ability to work in all types of weather environments
  
• Ability to work with Persons Experiencing Homelessness (PEH)

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

• Engage Augment customers via email every day, owning each support case end-to-end-from first inquiry to final resolution.
• Diagnose and troubleshoot issues, providing clear step-by-step solutions
• Escalate complex technical problems to appropriate teams while maintaining ownership of customer communication
• Stay up-to-date with product updates to provide accurate information to customers
• Create compelling help-center content (articles, videos, tutorials) that scales support impact as well as internal runbooks of processes.
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements

• 2+ years in customer-support-ideally with expertise in SaaS or subscriptions
• Experience with help-desk/CRM tools (e.g., Salesforce, Zendesk, Pylon) and billing platforms (e.g. Stripe, Orb)
• Anomaly detection superpowers - you catch usage patterns and billing irregularities that others miss, turning potential problems into proactive wins
• Communication excellence - you translate complex technical concepts into clear, actionable guidance that empowers users
• Proven organizational excellence and a customer-centric mindset.
• Bias for action, driven by results-you spot opportunities, speak up, and relentlessly champion the customer's best interests.
• AI enthusiasm - genuine excitement about AIs potential to revolutionize how developers work

• Flexible work hours
• Competitive salary & equity
• Tools stipend
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Unlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chair
• Numerous company social events