384 Local Businesses jobs in Buena Park
VP, Account Management
Posted 2 days ago
Job Viewed
Job Description
BCA Research is the leading independent provider of global investment research. Since 1949, BCA Research's mission has been to shape the level of conviction with which our clients make investment decisions, through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies. The firm maintains a head office in Montreal, with local offices in London, New York, Hong Kong, Sydney, Singapore and Shanghai. California, United States - Los Angeles, San Francisco, San Diego or surrounding areas BCA ( ) is the leading independent provider of global investment research. Since 1949, BCA's mission has been to support its clients in making better investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies, as well as educating, informing and stimulating discussion through clear and thought-provoking research. The firm maintains a head office in Montreal, with offices in London, New York, San Francisco, Hong Kong, Sydney, Cape Town, and São Paulo. About the Role In this role you will be responsible for managing and growing BCA Research’s book of business. You will focus on existing client management of to ensure that they renew their annual subscriptions and identify and close upsell of additional products Working alongside one of the Sales team, here is what a typical day could look like: You will manage BCA Research’s client relationship in your territory and key accounts. This will include talking to experienced investment professionals around our views and assist them in any research requests they may have. You will develop and implement business development plans, in order to grow BCA’s client relationships in your territory. You will be expected to autonomously manage the sales cycle from origination to execution in each of these regions. Marketing efforts to achieve this include networking, cold-calling and organizing group events, etc. Experience selling investment research – I would put this under required You will assist in signing-up attendees for the BCA Academy, BCA Research’s macro-strategy training programs, and for BCA Research’s annual investment conference Measures of success Monthly up sales Retention rate of existing clients (number of relationships and value) New business sales in specific white space Activity (meetings/calls) within the territory Experience Required: At least 5+ years’ experience as a sales team member in a research subscription sales environment A proven track record of using consultative sales techniques and account management strategies to influence, negotiate, gain commitment, and develop relationships with senior investment professionals. An understanding of the different types of institutional investors and their respective research needs. A good understanding and interest in global macro-economist, strategy and investment. Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory. Nice to have: CFA or other professional designations Existing client base of institutional investment managers Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory. We embrace and support each other without labels to make BCA Research a phenomenal and progressive place to thrive. We offer a competitive compensation package and benefits. Flexibility, trust and responsibility for a balance between wellness and high performance. Professional development, Recognition and rewards and a team spirit, support and sense of belonging to the company’s goals and plans. Join us and be part of a diverse team that shapes the future of investment insights. BCA Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
Account Management Associate
Posted 1 day ago
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Job Description
As an Account Management Associate at Zymo Research, you will play a pivotal role in our business development department, reporting directly to the MiDOG CEO. Your role involves generating networked leads, servicing marketing leads, and boosting sales for MiDOG's cutting-edge diagnostic tool, the All-in-One Test. We seek a qualified candidate with a passion for science and healthcare combined with an entrepreneurial spirit driven by achievement. Your efforts will guarantee the delivery of top-notch results for customers passionate about infectious disease testing for all animals.
Essential Duties and Responsibilities:
- Learn, promote, and evangelize assorted microbiome-focused MiDOG products and services.
- Educate clients on the benefits of NGS-based diagnostics for their clinical cases in veterinary medicine.
- Develop a deep understanding of MiDOG's diagnostic capabilities, especially how it compares to other offerings on the market.
- Work with business intelligence, marketing, and business development teams to identify and engage prospects and take advantage of emerging opportunities.
- Engage with existing customers regularly via phone, email, and in-person.
- Develop strong relationships with clients to maintain an ongoing influx of business opportunities.
- Partner with product and services teams to understand offerings thoroughly and provide customer feedback to assist in future innovation.
- Present engaging, educational, and informative product presentations to clients if needed.
- Maintain internal databases (e.g., NetSuite, CRM 'Monday') with customer information.
- Generate, prepare, and present professional and accurate account management reports.
- Monitor industry trends and market changes.
- Perform regular check-ins with customers to gauge their satisfaction and anticipate future needs.
- Provide customer feedback to research teams to assist in future sample collection and diagnostic innovation.
- 1-2+ years of experience in Customer Service, Account Management, Technical Support, or sales preferably in veterinary/pharma or a related industry.
- Strong oral and written communication skills, with a customer-first mindset.
- A self-starter with excellent organizational and problem-solving skills.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- A Bachelor degree in Sciences is encouraged.
- An eagerness to learn and a passion for delivering exceptional customer experiences.
- Experience with NetSuite software is a plus.
About Us:
Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.
Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!
Compensation:
The estimated base compensation range for this position is $68,640 - $70,000 per annum at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.
Equal Employment Opportunity Employer:
Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.
Location:
Onsite - Bentley Cir. Tustin, CA 92780
Account Management Associate
Posted 4 days ago
Job Viewed
Job Description
Classification:SalaryJob Description:Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!Just some of our benefits:MedicalDentalVision401kTuition reimbursement13 paid holidays in addition to paid vacation and sick timeFlexible spendingLife Insurance, AD&D and Supplemental InsuranceOverview:Primary responsibility is to execute all company strategies and initiatives at the Floor & Decor store level. These initiatives include the daily activities required to support Floor & Decor at the store level and to further develop and strengthen our relationship with this key account with the goal of gaining incremental business.Essential Job Functions & Responsibilities:Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events.Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required.Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field.Assist Technical Services on claim inspections and gathering of necessary information as needed.Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores.Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.Job Specifications/Skills:Prior experience working in a home center environment.Ability to do presentations to large groups.Valid driver's license, current automobile insurance and a good driving record.Physical strength to lift and carry 50 pounds.High level of self motivation.Strong organizational skills.Creative thinking.Strong written communication skills.Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).Spanish language proficiency (written and verbal) highly preferred.Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.Minimum Educational Requirements:High School diploma required. Four-year college degree preferred.Travel:80%+, some of which may be on short notice.
Director of Account Management
Posted today
Job Viewed
Job Description
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.Our Newest Opportunity: Summary:The Manager of the Account Management is responsible for leading the team including: handling performance reviews and performance improvement plans, case load distribution, budgeting for future growth of the team and managing escalated service issues.Essential Duties and Responsibilities:Manage performance reviews and improvement plansManage quarterly bonuses for the teamAssign and/or re-distribute client accounts to the teamBudgeting new hires and interview/source new talent as neededServe as department manager for escalated issues with client and carriersDevelop training processes and service templatesAttend client meetings as neededQualifications, Skills and Requirements:Strong attention to detailStrong verbal and written communication skillsAbility to work independently as well as in a team environmentStrong organizational skillsPositive attitudeAbility to thrive in fast-paced environmentStrong analytical and problem solving skillsAbility to establish and maintain collaborative working relationships with others of all levelsAbility to maintain a high level of confidentialityAbility to work with clients and partners at a strategic levelServant leadership mentalityEducation, Training and Experience:5+ years insurance industry experience, required;Bachelor's degree, preferred;5 + years of Management / Leadership experience, preferred;5+ years of customer service experience, required;Experience with Microsoft Suite, required;Life and Health License; required.The typical base pay range for this role nationwide is ($ to $) per (hour/year).Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.To learn more, visit: is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:City and County of San FrancsicoCity of Los AngelesCounty of Los AngelesEmployment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry (or 'ban the box') laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.In short, we believe in hiring the most qualified applicant for the position, regardless of background.If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence (AI) technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.Thank you for your interest in joining the OneDigital team!
Director, Account Management - Tolling
Posted 18 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Director, Account Management – Tolling Are you a strong relationship manager with experience supporting tolling operations? Do you excel at overseeing service delivery, resolving client issues, and driving performance? About the RoleConduent is seeking a Director, Account Management – Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you’ll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership. About Conduent TransportationConduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience. Key Responsibilities Serving as the main account lead for one or more tolling clients, ensuring strong relationships and successful service delivery Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership Partnering with cross-functional teams (operations, technology, finance, etc.) to support client needs and improve efficiency Assisting in the development of project plans, change orders, and enhancements as requested by the client Leading or participating in client meetings, governance reviews, and performance discussions Ensuring contract compliance and managing associated documentation and reporting Supporting proposal responses and renewal planning as needed Maintaining a strong understanding of tolling industry trends and client environments Requirements Proven experience managing transportation, tolling, or public sector accounts Excellent client relationship and stakeholder management skills Ability to understand technical and operational issues and translate them for client communication Experience managing cross-functional teams in a matrixed environment Knowledge of KPIs, SLAs, and contract oversight Exceptional organizational, communication, and problem-solving skills Familiarity with government contracts and procurement processes Capable of leading high-level presentations with client leadership and internal executives Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits:Comprehensive plans tailored to your needs, effective from day one. Retirement Savings:Robust programs to help you secure your financial future. Employee Discounts:Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities:Paths for advancement within a global organization. Paid Training:Learn while you earn with award-winning learning platforms. Paid Time Off:Competitive PTO packages to help you recharge. Great Work Environment:Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency:?Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134,000 - $160,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Specialist, Central Support Account Management

Posted 1 day ago
Job Viewed
Job Description
Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
Specialist, Central Support Account Management

Posted 1 day ago
Job Viewed
Job Description
Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
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Specialist, Central Support Account Management

Posted 1 day ago
Job Viewed
Job Description
Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
Senior Manager, Sales & Account Management

Posted 1 day ago
Job Viewed
Job Description
Job Summary:
Leads the design and implementation of highly complex sales and account plans including new products, benefits offerings, or pricing models. Orchestrates local and regional enrollment meetings to win and retain customers. Leads team members to pursue sales opportunities in new or growing markets. Applies advanced knowledge to build and leverage relationships with brokers, channels, and customers to demonstrate value and build commitment. Leads the delivery of plan design, quote, and Request for Proposal (RFP). Monitors account performance to identify and mitigate potential issues. Leads across teams to address customer needs in alignment with KP vision and values. Leads efforts to address service failure trends, and develops strategies to better serve customers and fulfill KP mission. Leads teams to execute on cross-sell and up-sell opportunities with existing customers.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Contributes to a positive customer experience by: leading the team to develop highly complex strategies for increasing sales channels and building customer commitment for long-term success and growth; leading the team to apply highly complex strategies to meet customer needs, and provide solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and long-term services initiatives; leading the team to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in highly complex situations; and leading the team to utilize reports of failure service failure trends or process improvement opportunities to develop highly complex strategies to better meet customer needs in the long-term.
+ Facilitates the enrollment and implementation process by: leading the team to win new and retain current customers at local and regional enrollment meetings; leading the team to apply highly complex, long-term strategies for assessing and meeting customer needs during the membership enrollment and implementation process; and managing teams across functions and/or organizations in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination.
+ Contributes to the development of sales strategy by: leading the development of long-term plans for new products, benefits offerings, or pricing models to address customer needs; leading the analysis of industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations across functions and/or organizations; leading the team to refine and execute a account plan to meet highly challenging business objectives for membership, revenue and margin; leading the team to utilize performance trends to develop advanced account strategy and identify and resolve potential issues; and working with leadership to obtain marketing and technical resources to achieve account plan objectives.
+ Contributes to sales goal attainment by: leading the team to develop and implement highly complex long-term strategies to grow customer base to new or growing markets; leading the team to develop and adopt innovative applications of the prospect database and targeted prospect profiles to drive strategic planning; leading across teams and/or functions to collaborate on and deliver product and plan design, quote, and Request for Proposal (RFP); leading the team to provide highly complex formal recommendations to inform long-term forecasting and pricing; and leading the team to apply highly complex strategies to increase cross-sell and up-sell opportunities.
Minimum Qualifications:
+ Minimum five (5) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
+ Minimum five (5) years of experience in a leadership role with or without direct reports.
+ Bachelors degree in Marketing, Finance, Business Administration, or related degree AND seven (7) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum ten (10) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
+ Accident and Health Insurance License (California) within 3 months of hire
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Planning; Business Process Improvement; Compliance Management; Health Care Policy; Creativity; Benefits/Services; Benefits/Services Presentations; Interpersonal Skills; Brand Strategy; Commercial Marketing; Market Research; Marketing; Product Performance; Business Development; Clinical Selling Expertise; Product Strategy; Sales Operations; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Goal Setting; Member Service; Event Planning; Data Entry; Sales Opportunity Orchestration
COMPANY: KAISER
TITLE: Senior Manager, Sales & Account Management
LOCATION: Pasadena, California
REQNUMBER: 1367377
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.