Industry Solution Leader - City & Local Government

02940 Providence, Rhode Island Oracle

Posted 3 days ago

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Job Description

**Job Description**
**Seeking a City & Local Government expert with Oracle ERP, HCM or SCM delivery and/or sales/presales experience to be part of new team of Industry experts within N.A. Applications Consulting (NAAC).**
**Industry:**
+ Bridge business leadership, solution architecture, and technology innovation to create transformative solutions across industries.
+ Builds and maintains a network and up-to-date specific industry and product knowledge
+ Play a leadership role as Industry solution architect for aligned industry
+ Develops innovation strategy and solutions for industry and micro industry
+ Contributes to industry strategy and goals and is accountable for meeting goals & objectives
+ Recognized as an industry leader
+ Directs the development of industry enablement to future industry education within the organization
+ Directs and educates industry solution work to team members
+ Contributes to industry solutions and direction with assimilation of third-party feedback
**Practice Management:**
+ Provide leadership, strategy and vision for NAAC's Industry initiatives across Commercial and Regulated markets
+ Assist in driving positive performance within NAAC's Industry team across revenue, bookings, profitability and utilization
+ Manages and grows revenue stream through sales, sell through delivery opportunities and coordinating pursuit teams of subject matter experts
+ Educate our NAAC teams on industry solutions and terminology.
+ Through project delivery responsibilities, uncovers opportunities to extend/expand Oracle's footprint in the account
+ Leads others to complete internal practice development initiatives to improve the operation of our business.
+ Collaborates with the consulting sales team to design innovative solutions that have significant industry-wide impact.
+ Recommends and justifies enhancements to Oracle products to meet the most complex client needs.
+ Grows and shares knowledge of competitive and partner products, technology, solutions and external market factors that may influence Oracle's competitive position.
+ Participate in weekly reviews for key industry areas such as financials, sales pipeline, project health, project resourcing requirements and consultant performance
+ Manage accounts for client satisfaction, revenue growth and reference generation
**Engagement Management:**
+ Influences client executive management and partner senior management in acceptance of Oracle solutions and services for their industry to facilitate the closing of consulting deals.
+ Analyzes business needs to help ensure the Oracle solution meets the client's objectives and resolves client's industry specific needs by combining industry leading practices, product knowledge and business acumen.
+ Deliver exceptional industry specific services for our customers utilizing Oracle's Customer Success standards for high quality, client satisfaction, maximizing margin and reference generation
+ Support the sales and delivery of multiple profitable projects simultaneously across the NAAC SaaS Cloud portfolio using Cloud Quality Standards and limit margin leakage when compared to the approved margin
+ Ensure a partner-friendly working environment with open communication, strong conflict resolution and negotiation skills
+ Assist with the development of NAAC Industry services standards, methodology, processes and tools
+ Standardize Industry Architect delivery and engagement process, procedures, communications, reporting, automation across the Industry Architect practice
+ Provide Industry specific oversight for key projects utilizing Oracle's standards for high quality, client satisfaction, and maximizing profitability
**Solution Creation and Management:**
+ Research & provide industry support, guidance and assistance in identifying potential industry solution offerings for Oracle's customers within Oracle ERP, EPM, SCM, CX or HCM product suites.
+ Collaborate and gain support from the Industry & Process leaders on the offering.
+ Work with the NAAC team to create a timeline, estimated effort, resources needed & any additional expenses required for a new offering, then build a business case to present to the Offerings council
+ Manage a team to design, build and test new, approved solutions. Then ensure new industry solution is incorporated into the overall NAAC Solution Set.
+ Work with Product Development and COE on sharing our solutions, guiding future product direction
+ Drive the transition of 'project built' industry specific solutions to offerings
+ Assist in building the marketing materials and driving the marketing for industry solutions to both external and internal customers
+ Provide leadership from architecture, development and design to Oracle and client teams as needed within the scope of application technologies
**Sales Support:**
+ Work with the Industry Leads and Client Partners to sell at key accounts representing your Industry expertise
+ Participate in and lead business development efforts tied to growing Oracle NAAC, including product, consulting and staffing
+ Identify, develop, and close deals on net new accounts with and without involvement from the Oracle sales team
+ Land and expand in existing accounts by identifying, and closing additional business
+ Contribute to the development of Oracle Collaboration Services Marketing assets such as customer reference database, playbooks, solutions, roadmaps and other practice level marketing items
+ Assist in developing a strong partnership with Oracle Sales, Oracle Partner Channels, Oracle Customer Success, Oracle Support and Oracle Development
**Thought Leadership and Innovation:**
+ Identify and drive industry specific solutions based upon project built assets
+ Contribute to thought leadership and vision for NAAC's Industry Architect Services -program development, solution development and architecture
+ Contribute through direct support, collaboration, leadership and teaming across all NAAC consulting service lines and sales teams including both selling and delivery efforts
+ Display leadership, support and contribution across NAAC corporate efforts including policy, process and other infrastructure needs
+ Continue personal growth and training, including staying current on Oracle Cloud functionality
**Skills and Experience:**
+ 15+ years of delivery oversight of medium to large scale ($500K to $0M) SaaS Cloud implementations with a similar consulting firm, software/technical provider, systems integrator, or Oracle Partner.
+ Experience successfully leading, solutioning and/or managing Oracle SaaS Cloud Implementations for ERP, CX, HCM, EPM and/or SCM.
+ Proven experience managing and motivating a team of matrixed resources and cross-functional processes.
+ Comfort and experience in communicating with senior level executives, key stakeholders, and project team members, both informally and in formal presentations.
+ Team-friendly with open communication, strong conflict resolution and negotiation skills
+ Outstanding customer service with attention to detail and effective follow-through.
+ Excellent verbal and written communication skills.
+ Ability to travel up to 50% of the time.
NAAC
#LI-NP4
**Responsibilities**
See above.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: 120,100 to 251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Applications Sales Executive -ERP/Local Government - MI/IN/IL

02940 Providence, Rhode Island Oracle

Posted 3 days ago

Job Viewed

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Job Description

**Job Description**
The Application Sales Executive will identify, qualify, advance, and close opportunities for Oracle's NetSuite for Government ERP solution within the Local Government Industry
This is an opportunity to work with Tier 2 & 3 city and county government agencies to improve their operations and citizen experiences, with a tailor-made solution. The position will grow business within a prescribed territory set by the Unit to; lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that s/he is responsive, adaptable, and 100% results- and ownership-oriented.
**Responsibilities**
**What you will do:**
+ Build, advance, and maintain an active pipeline of forecasted sales to meet annual quota objectives.
+ Accurately understand, deliver, and articulate Oracle's State and Local value propositions to local government agency prospects and decision-makers
+ Ability to demonstrate software solutions to agency leadership and end-users.
+ Ability to work in a quick, agile growing business unit while still working within Oracle's overall sales parameters.
+ Assist and collaborate with the Sales Operations team to prepare RFP responses, pricing, and budgetary proposals.
+ Supervise all activity related to your opportunities sales processes within Oracle's Sales Cloud.
+ Ability to stay up to date on ERP competitive landscape and technology.
+ Be a good human and team member.
**What you have done:**
+ **5+ years of experience selling ERP or Finance software solutions.**
+ **5+ years of Business to Government selling and running sophisticated and long sales cycles from lead development through the closing of the sale.**
+ **Responsible for the creation, advancement, and closing of ERP opportunities.**
+ **A history of consistently meeting sales quotas and crafting/growing pipelines in net new territories.**
+ Strong applications background and understanding of software systems.
+ Has outstanding interpersonal skills to complete sophisticated sales transactions and provide information and transparency to any sales deal; or problem resolution situation.
+ Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner.
+ Must be a proven self-starter with a strong work ethic and willingness to take initiative and ownership of the sales territory.
Travel: Up to 70%
#LI-JC1
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $68,400 to $147,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Application Sales Representative - ERP/Local Government - NY/VT/MA/ME/NH/RI

02940 Providence, Rhode Island Oracle

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description**
The Application Sales Executive will identify, qualify, advance, and close opportunities for Oracle's NetSuite for Government ERP solution within the Local Government Industry Unit (LGGIU).
This is an opportunity to work with Tier 2 & 3 city and county government agencies to improve their operations and citizen experiences, with a tailor-made solution. The position will grow business within a prescribed territory set by the Unit to; lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. The successful candidate will possess a strong need to win and be able to demonstrate that s/he is responsive, adaptable, and 100% results- and ownership-oriented.
**Responsibilities**
**What you will do:**
+ Build, advance, and maintain an active pipeline of forecasted sales to meet annual quota objectives.
+ Accurately understand, deliver, and articulate Oracle's State and Local value propositions to local government agency prospects and decision-makers
+ Ability to demonstrate software solutions to agency leadership and end-users.
+ Ability to work in a quick, agile growing business unit while still working within Oracle's overall sales parameters.
+ Assist and collaborate with the Sales Operations team to prepare RFP responses, pricing, and budgetary proposals.
+ Supervise all activity related to your opportunities sales processes within Oracle's Sales Cloud.
+ Ability to stay up to date on ERP competitive landscape and technology.
+ Be a good human and team member.
**What you have done:**
+ **5+ years of experience selling ERP or Finance software solutions.**
+ **5+ years of Business to Government selling and running sophisticated and long sales cycles from lead development through the closing of the sale.**
+ **Responsible for the creation, advancement, and closing of ERP opportunities.**
+ **A history of consistently meeting sales quotas and crafting/growing pipelines in net new territories.**
+ Strong applications background and understanding of software systems.
+ Has outstanding interpersonal skills to complete sophisticated sales transactions and provide information and transparency to any sales deal; or problem resolution situation.
+ Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner.
+ Must be a proven self-starter with a strong work ethic and willingness to take initiative and ownership of the sales territory.
Travel: Up to 70%
#LI-JC1
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $68,400 to $147,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Public Policy Manager, U.S. State Policy, California

02940 Providence, Rhode Island Meta

Posted 3 days ago

Job Viewed

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Job Description

**Summary:**
Meta seeks an experienced professional to support the company's California public policy and government relations efforts. Candidates should demonstrate experience in public policy, political engagement, and issue advocacy, and have a demonstrated understanding of technology policy. Candidates should also possess knowledge of and passion for Meta's technologies.This position will report to the Public Policy Director, California. The position is remote but will primarily entail work in Sacramento. Travel is required.
**Required Skills:**
Public Policy Manager, U.S. State Policy, California Responsibilities:
1. Identify, monitor and analyze state legislative proposals that impact Meta
2. Represent and articulate our policy positions to members of the state legislature and the Administration
3. Monitor political environment and identify opportunities to advance policies that benefit the company, the state, and our local communities where we reside
4. Work closely with industry groups, nonprofits and legislative organizations to promote company objectives for a safe, secure and open internet
5. Willingness to travel (primarily in-state) up to 20% of the time
**Minimum Qualifications:**
Minimum Qualifications:
6. 8+ years of experience in California public policy, advocacy, or government affairs
7. Understanding of California political process, policymakers, and stakeholders
8. Demonstrated knowledge of technology policy and advocacy landscape in California
9. Experience communicating to audiences
10. Experience working cross-functionally
**Preferred Qualifications:**
Preferred Qualifications:
11. Proven communication and interpersonal skills, with the demonstrated experience to work effectively with wide-ranging stakeholders
12. Demonstrated analytical and problem-solving skills, with the capacity to think strategically and develop effective solutions
13. Capacity to navigate complex organizational structures and build coalitions to achieve policy goals
14. Familiarity with Meta's products and services, as well as the company's policy priorities and values
15. Demonstrated understanding of the California state legislative and regulatory process
16. Demonstrated knowledge of the tech industry and its impact on society
17. Proven track record of building and maintaining relationships with key stakeholders, including policymakers, advocacy groups, and community leaders
18. Experience working on complex policy issues, such as technology, privacy, and economic development
19. Experience working with local governments and communities in California
**Public Compensation:**
$183,000/year to $253,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Public Policy Manager, U.S. State Policy, California

02940 Providence, Rhode Island Meta

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Summary:**
Meta seeks an experienced professional to support the company's California public policy and government relations efforts. Candidates should demonstrate experience in public policy, political engagement, and issue advocacy, and have a demonstrated understanding of technology policy. Candidates should also possess knowledge of and passion for Meta's technologies.This position will report to the Public Policy Director, California. The position is remote but will primarily entail work in Sacramento. Travel is required.
**Required Skills:**
Public Policy Manager, U.S. State Policy, California Responsibilities:
1. Identify, monitor and analyze state legislative proposals that impact Meta
2. Represent and articulate our policy positions to members of the state legislature and the Administration
3. Monitor political environment and identify opportunities to advance policies that benefit the company, the state, and our local communities where we reside
4. Work closely with industry groups, nonprofits and legislative organizations to promote company objectives for a safe, secure and open internet
5. Willingness to travel (primarily in-state) up to 20% of the time
**Minimum Qualifications:**
Minimum Qualifications:
6. 8+ years of experience in California public policy, advocacy, or government affairs
7. Understanding of California political process, policymakers, and stakeholders
8. Demonstrated knowledge of technology policy and advocacy landscape in California
9. Experience communicating to audiences
10. Experience working cross-functionally
**Preferred Qualifications:**
Preferred Qualifications:
11. Proven communication and interpersonal skills, with the demonstrated experience to work effectively with wide-ranging stakeholders
12. Demonstrated analytical and problem-solving skills, with the capacity to think strategically and develop effective solutions
13. Capacity to navigate complex organizational structures and build coalitions to achieve policy goals
14. Familiarity with Meta's products and services, as well as the company's policy priorities and values
15. Demonstrated understanding of the California state legislative and regulatory process
16. Demonstrated knowledge of the tech industry and its impact on society
17. Proven track record of building and maintaining relationships with key stakeholders, including policymakers, advocacy groups, and community leaders
18. Experience working on complex policy issues, such as technology, privacy, and economic development
19. Experience working with local governments and communities in California
**Public Compensation:**
$183,000/year to $253,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Senior Engineer - Public Sector

02940 Providence, Rhode Island Lumen

Posted 3 days ago

Job Viewed

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Job Description

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is looking for a Senior Engineer with demonstrated expertise in technical writing and documentation. This role demands a strong command of written communication, especially in developing Methods & Procedures (M&Ps), and detailed technical job aides. The ideal candidate brings precision, clarity, and an ability to translate complex engineering processes into comprehensive, actionable documentation.
This role involves extensive inside plant activities, requiring hands-on expertise in high-performance network systems. Responsibilities include performing site surveys to assess infrastructure readiness; installing, provisioning, and commissioning equipment; and executing turnup and testing of advanced networking technologies. The ideal candidate will demonstrate technical knowledge of DWDM systems, Packet Optical Transport Networks (OTN), SONET architecture, and router environments. Success in this role requires a combination of sharp analytical judgment, strong documentation habits, precision, and practical engineering experience within compliance-driven federal programs.
**The Main Responsibilities**
-Create and maintain clear, scalable technical documentation tailored for federal environments, including:
Standardized Workflows
Methods & Procedures (M&Ps)
Technician-friendly Job Aides
-Develop diagrams, schematics, and equipment layouts using tools such as Microsoft Visio
-Perform detailed site surveys to evaluate infrastructure conditions and project feasibility
-Produce Engineering Design Packages (EDPs) for inside plant (ISP) installations, ensuring alignment with Lumen's technical proposal standards and federal requirements
-Ensure documents are updated post-deployment and reflect "as-built" conditions
-Collaborate with federal stakeholders, subcontractors, vendors, and internal teams to translate mission requirements into technical solutions
-Conduct comprehensive testing of DS-3, OC-3, OC-12, OC-48, and OC-192 circuits using Bit Error Rate Testers (BERTs), Optical Time-Domain Reflectometers (OTDRs), Optical Power Meters, and other precision optical test equipment
-Ability to execute turnup and testing of DWDM systems, Packet Optical Transport Networks (OTN), SONET platforms, and high-performance router networks
Knowledge, Skills, or Abilities
-Expert-level technical writing skills with ability to develop and edit clear, comprehensive documentation
-Proficiency in using documentation tools such as Microsoft Word, Visio, Excel, and diagramming software for technical schematics and procedural guides
-Strong communication and interpersonal skills, especially in collaborating across remote and on-site teams.
-Excellent project coordination and multitasking abilities in fast-paced field environments
-Familiarity with DWDM, SONET, OTN, and packet optical transport systems
-Demonstrated hands-on experience with Inside Plant (ISP) provisioning, testing, and turn-up
-Ability to interpret and apply engineering standards, perform federal guidelines, and network design principles using alternative analysis, and sound judgement
**What We Look For in a Candidate**
Security Requirements
-Must be a U.S. Citizen
-Eligible to obtain and maintain security clearance up to Top Secret (TS) level
-Applicants selected will undergo a government security investigation to determine initial clearance eligibility
Physical Requirements
-Ability to work in both office and field environments, including potential exposure to varying weather conditions
-Prolonged periods of sitting, standing, walking, and operating computers may be required
-Must be capable of lifting and carrying equipment up to 75lbs.
Education and Experience
-Bachelor's degree in engineering or a related technical field, or equivalent work experience (8+ years in telecommunications operations & maintenance, installation, and engineering)
-Skilled in creating and revising Engineering Design Plans (EDPs) and As-Built drawings
-Strong understanding of telecommunications installation standards
-Experienced in using telecommunications test equipment, with comprehensive knowledge of testing operations, procedures, and best practices
- Willingness to travel up to 75% across the continental U.S.
- Valid driver's license and ability to pass federal security screening
- Owns outcomes for high-impact and multifaceted projects and is routinely entrusted with pivotal decision-making responsibilities
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$82,969 - $10,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
87,117 - 116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
91,266 - 121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
Requisition #: 339486
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/30/2025
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IT Business Analyst - Public Sector

02912 Providence, Rhode Island Public Consulting Group

Posted 10 days ago

Job Viewed

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Job Description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

  • Strategy, Architecture, Planning, and Procurement

  • Business Enablement

  • Business Solutions

  • Project Assurance

Duties and Responsibilities

  • Conducts business analysis for the various business platform.

  • Prepares and presents parts of written status reports for clients.

  • Completes analysis on large data sets.

  • Develops competency in enterprise IT system analysis and development.

  • Develops competency in federal and state policy, specifically federal funding requirements.

  • Assists with the implementation of major project phases or tasks.

  • Participates on proposal writing teams, including writing and coordinating submissions.

  • Assists with preparation of other written reports, major deliverables, and other materials for clients.

  • Collects and enters project related data.

  • Assists in the development and maintenance of project budgets and prepare client invoices.

  • Other responsibilities as necessary.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Qualifications

  • Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills.

  • A detail-oriented problem solving approach to business and technical issues.

  • Flexibility and willingness to embrace change.

  • Self-starter possessing intellectual curiosity.

  • Enthusiasm for life-long learning and staying well-informed about current industry issues.

  • A commitment to deliver exceptional client service.

  • Strong analytical skills, including the ability to review IT systems and analyze policy and legislation.

  • Ability to work both in a team situation and autonomously.

  • Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel.

  • IIBA and/or PMI certifications a plus.

  • Bachelor's Degree or equivalent experience required

  • 1-3 years of relevant work experience in consulting, IT or other relevant field.

Supervisory Responsibility

  • None

Working Conditions

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

  • be available during your set working hours

  • have a safe, private, and distraction-free environment in which to complete your work, and

  • be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-75,000.

#LI-AH1

#LI-remote

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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IT Business Analyst - Public Sector

02940 Providence, Rhode Island Public Consulting Group

Posted 10 days ago

Job Viewed

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Job Description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
**Duties and Responsibilities**
+ Conducts business analysis for the various business platform.
+ Prepares and presents parts of written status reports for clients.
+ Completes analysis on large data sets.
+ Develops competency in enterprise IT system analysis and development.
+ Develops competency in federal and state policy, specifically federal funding requirements.
+ Assists with the implementation of major project phases or tasks.
+ Participates on proposal writing teams, including writing and coordinating submissions.
+ Assists with preparation of other written reports, major deliverables, and other materials for clients.
+ Collects and enters project related data.
+ Assists in the development and maintenance of project budgets and prepare client invoices.
+ Other responsibilities as necessary.
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**
**Qualifications**
+ Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills.
+ A detail-oriented problem solving approach to business and technical issues.
+ Flexibility and willingness to embrace change.
+ Self-starter possessing intellectual curiosity.
+ Enthusiasm for life-long learning and staying well-informed about current industry issues.
+ A commitment to deliver exceptional client service.
+ Strong analytical skills, including the ability to review IT systems and analyze policy and legislation.
+ Ability to work both in a team situation and autonomously.
+ Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel.
+ IIBA and/or PMI certifications a plus.
+ Bachelor's Degree or equivalent experience required
+ 1-3 years of relevant work experience in consulting, IT or other relevant field.
**Supervisory Responsibility**
+ None
**Working Conditions**
This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-75,000.
#LI-AH1
#LI-remote
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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SAP Technical Consultant - Public Sector

02940 Providence, Rhode Island Public Consulting Group

Posted 15 days ago

Job Viewed

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Job Description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
PCG is hiring a Senior Consultant to lead technical oversight on a public sector state government modernization project while continuing to support building the team and portfolio of projects in our Technology Consulting Practice Area.
This Senior consultant will serve as the primary point of contact for providing expert advice, assistance, and guidance to support a major ERP Migration project and ensure all project requirements are met. The Sr. Consultant will lead the work with the support of the project team to provide Independent Verification and Validation (IV&V) services to the ERP migration project. Direct responsibility for the system and stage gate level assessment deliverables and work products produced along with the team. These deliverables and work products will be completed in accordance with our practice area's overall strategy, approach, and methodology. The consultant ensures all assessments and deliverables are high-quality and comprehensive, providing meaningful insights into the ERP Migration project in all dimensions. The consultant must be in SC, GA, or NC.
Broad experience in selected industries (e.g., healthcare, finance, education, etc.), technical competencies (e.g., technical writing, cloud/SaaS services, industry-leading ERP software products ), and management approaches (e.g., Agile, Waterfall) are required.
Project Delivery -
+ Proactively solve complex client problems from pursuit through execution using a consultative mindset.
+ Anticipate issues and blockers proactively.
+ Identify and surface patterns to peers and leadership about the root causes of problems.
+ Assimilate research and complex data to objectively inform recommendations.
+ As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress.
+ Manage project teams focused on architecture, software design, development, configuration, testing, implementation, and project assurance/oversight.
+ Apply your financial acumen to make business recommendations that improve the success of your projects.
Business Development -
+ Support proposal responses for RFPs, including participating in the response writing.
+ Understand our competitors and develop strategies to differentiate our approach against them in the marketplace.
+ Gain a deep understanding of most products and services within the practice and help drive the strategy for aligning them with the market.
+ Effectively review RFPs, champion bid decisions on opportunities, and influence the decisions.
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.**
**Required Qualifications:**
+ The consultant must be in SC, GA, or NC.
+ Experience with either the implementation of a large-scale cloud-based ERP system or Experience with technical project management of a cloud-based ERP system (preferably an SAP ECC to SAP S/4HANA RISE Migration)
+ Quality Assurance or Independent Verification and Validation (IV&V) experience with large HR/Financial system implementation projects
+ Must be based in one of the following locations (North Carolina, South Carolina, Florida, Georgia)
+ 5+ years of relevant experience providing a combination of the following services: Implementation, IV&V, project management, quality assurance (QA), and other project oversight services for State governments, preferably in programs related to Enterprise HR/Financial Systems, Health/Human Services, Government Operations, Education, Finance, Systems Integration, Corrections, and similar systems.
+ Excellent writing skills and ability to make presentations to various audiences.
+ Ability to work effectively with various stakeholders
+ Experience working with systems in large-scale integrated/modular environments.
+ Ability to interact with all levels of personnel, from technical to executive management, and influence stakeholders to get things done.
+ Exceptional communication skills.
+ Must be a self-starter, enthusiastic, and have political savvy to accomplish objectives while maintaining a likable presence.
+ Bachelor's Degree from an accredited University.
+ Ability to travel 25% regionally and, in some cases, across the country, approximately twice a year.
+ Also serves as a Subject Matter Expert on S/4HANA RISE migration.
**Preferred Technical Skills**
5+ years of experience in the following
+ Technical Expertise: Deep knowledge of various SAP modules (e.g., S/4HANA, ECC, BW, FICO, MM, SD) and their integration.
+ SAP Architecture: Strong understanding of SAP architecture frameworks, methodologies, system landscapes, and data modeling concepts.
+ Cloud Solutions: Experience with cloud-based SAP solutions (e.g., SAP RISE Platform, SAP Business Technology Platform) and cloud migration strategies.
+ Integration: Proficiency in SAP integration tools and techniques, including APIs, middleware solutions (e.g., SAP PI/PO, CPI), and cloud connectors.
+ Databases: Solid knowledge of database technologies, particularly SAP HANA and SQL.
+ Programming: Proficiency in ABAP, Fiori, Java, or other relevant programming languages for custom development and enhancements.
This position is hybrid with travel/onsite requirements. To be successful in a remote work role at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled.
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $88,000-$140,000
#LI-AH1
#LI-remote
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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Strategic Customer Success Manager - Public Sector

02912 Providence, Rhode Island Rhode Island Staffing

Posted 1 day ago

Job Viewed

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Job Description

Confluent Strategic Customer Success Manager

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.

About the Role

The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "Customer Love".

What You Will Do

Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team

Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts

Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent's solutions

Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent

Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment

Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products

Proactively identify issues/risks and escalate internally for prompt resolution

Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent

Work across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base

Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals

Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events

What You Will Bring

Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent

Experience with the sales discovery process and customer service escalation models

Experience running Executive level reviews in person

Ability to command a room - public speaking experience a plus

Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric

Honest and transparent partner to customers, winning and keeping their trust

Exceptionally well organized / detail-oriented with outstanding oral and written skills

Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition

Experience in tracking sales activities, customer data, and customer status

Ability to drive synergy and accountability across cross functional teams

Collaborative inventive team player

Experience implementing and supporting large-scale technology solutions at Fortune 500 companies

What Gives You an Edge

Bachelor's degree or equivalent experience

B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies

Currently holds or has held a clearance

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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