Retail Operations Associate

22161 Springfield, Virginia DICK'S SPORTING GOODS INC

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ROLE RESPONSIBILITIES:Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience. Ensure that all merchandise and product received at the store is processed in accordance Operations Associate, Operations, Retail, Customer Experience, Associate, Processing, Manufacturing

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Retail Operations Supervisor

20001 Washington, District Of Columbia $60000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client is seeking a motivated and customer-focused Retail Operations Supervisor to join their team in Washington, D.C. . This role is key to ensuring the smooth and efficient day-to-day operations of their retail location, driving sales performance, and delivering an exceptional customer experience. You will be responsible for supervising a team of retail associates, managing inventory, maintaining visual merchandising standards, and ensuring adherence to all company policies and procedures. The ideal candidate will have a strong understanding of retail operations, excellent leadership skills, and a passion for customer service. You will work closely with store management to achieve sales targets, control operational costs, and foster a positive and productive work environment. Responsibilities include training and coaching staff, scheduling, managing cash handling procedures, overseeing stock management, and resolving customer issues promptly and effectively. We are looking for a hands-on leader who can motivate a team, drive operational excellence, and contribute to the overall success of the retail store. If you have a proven track record in retail supervision and are passionate about delivering outstanding customer service, this is a fantastic opportunity.Responsibilities:
  • Supervise and lead a team of retail associates, providing guidance, coaching, and performance feedback.
  • Ensure the store operates efficiently and effectively, meeting all operational targets.
  • Manage daily sales activities, including cash handling, processing transactions, and opening/closing procedures.
  • Oversee inventory management, including receiving, stocking, and conducting regular inventory counts.
  • Maintain high visual merchandising standards to create an appealing shopping environment.
  • Ensure compliance with all company policies, procedures, and safety regulations.
  • Provide excellent customer service, resolving customer inquiries and complaints professionally.
  • Train new employees on store operations, product knowledge, and customer service standards.
  • Assist with staff scheduling and labor management to ensure adequate store coverage.
  • Monitor store performance metrics and implement strategies to improve sales and operational efficiency.
  • Contribute to loss prevention efforts and maintain store security.
  • Foster a positive and collaborative team environment.
  • Conduct regular store walk-throughs to identify and address any operational issues.
Qualifications:
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Business or a related field is a plus.
  • Minimum of 3 years of experience in retail operations, with at least 1 year in a supervisory or lead role.
  • Proven ability to lead and motivate a team.
  • Strong customer service skills and a passion for delivering exceptional experiences.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in point-of-sale (POS) systems and basic computer applications.
  • Knowledge of inventory management and visual merchandising principles.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Demonstrated ability to multitask and work effectively in a fast-paced environment.
  • Experience with retail reporting and analytics is beneficial.
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Retail Operations Manager

20001 Washington, District Of Columbia $70000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a dynamic and experienced Retail Operations Manager to oversee the efficient and effective functioning of their retail locations in the Washington, D.C., US area. This role is critical in ensuring a seamless customer experience, driving sales performance, and managing store operations. You will be responsible for implementing company policies, managing staff, optimizing inventory, and maintaining high standards of visual merchandising and store presentation.

Responsibilities:
  • Oversee daily operations of multiple retail stores, ensuring compliance with company standards and procedures.
  • Develop and implement strategies to maximize sales and profitability for each location.
  • Manage inventory levels, including ordering, receiving, and stock control, to minimize stockouts and overstock.
  • Recruit, train, and mentor store staff, fostering a positive and productive work environment.
  • Conduct regular performance reviews and provide coaching to store managers and associates.
  • Ensure exceptional customer service standards are met and exceeded.
  • Implement and maintain visual merchandising guidelines to enhance store appeal and product presentation.
  • Manage store budgets, controlling operational expenses and identifying cost-saving opportunities.
  • Analyze sales data, customer feedback, and market trends to identify areas for improvement.
  • Ensure the security of store assets and maintain a safe and clean environment for employees and customers.

Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Minimum of 5 years of experience in retail management, with a proven track record of success in operations and sales.
  • Strong understanding of retail merchandising, inventory management, and point-of-sale (POS) systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to motivate and manage a team effectively.
  • Proficiency in analyzing sales reports and financial data.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
  • Strong problem-solving and decision-making skills.
  • Familiarity with retail compliance and safety regulations.
  • Experience in multi-unit retail management is highly preferred.
This hybrid role requires the successful candidate to be based in or near the Washington, D.C., US area. The position offers a blend of on-site management duties and remote administrative tasks. Our client provides a competitive salary and benefits package, along with opportunities for career advancement within the retail sector.
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Retail Operations Manager

20001 Washington, District Of Columbia $70000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a dynamic and experienced Retail Operations Manager to oversee their flagship store operations in Washington, D.C., US . This role is responsible for ensuring the efficient and profitable operation of the retail store, leading a team of associates, and delivering an exceptional customer experience. You will be accountable for achieving sales targets, managing inventory, controlling costs, and maintaining visual merchandising standards. The ideal candidate has a strong background in retail management, excellent leadership skills, and a passion for customer service.

Responsibilities:
  • Manage all day-to-day operations of the retail store, ensuring smooth and efficient workflow.
  • Lead, train, motivate, and develop a high-performing team of retail associates, fostering a positive and customer-centric culture.
  • Drive sales performance by setting clear goals, monitoring key performance indicators (KPIs), and implementing sales strategies.
  • Oversee inventory management, including ordering, receiving, stocking, and conducting regular inventory counts to minimize loss and ensure product availability.
  • Manage store budgets, control operating expenses, and optimize profitability.
  • Ensure adherence to all company policies, procedures, and operational guidelines.
  • Maintain high standards of visual merchandising, store presentation, and cleanliness.
  • Handle customer inquiries, complaints, and escalations, ensuring prompt and satisfactory resolution.
  • Implement and monitor loss prevention strategies to minimize shrinkage.
  • Recruit, hire, and onboard new retail staff.
  • Collaborate with corporate headquarters on marketing initiatives, promotions, and product launches.
  • Ensure compliance with all local labor laws and safety regulations.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in Business, Marketing, or a related field is a plus.
  • 3+ years of experience in retail management, with a proven track record of success in driving sales and managing teams.
  • Strong leadership, team-building, and motivational skills.
  • Excellent customer service and interpersonal skills.
  • Proficiency in retail POS (Point of Sale) systems and inventory management software.
  • Solid understanding of retail operations, including sales, merchandising, inventory control, and loss prevention.
  • Ability to manage budgets and control costs effectively.
  • Strong organizational and time management skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Problem-solving skills and the ability to make sound decisions under pressure.
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Retail Operations Manager

20002 Washington, District Of Columbia $70000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a dynamic and results-oriented Retail Operations Manager to oversee their flagship store in Washington, D.C. . This is a critical on-site role responsible for ensuring the smooth and efficient operation of the retail environment, driving sales performance, and delivering exceptional customer experiences. The Retail Operations Manager will manage all aspects of store operations, including inventory management, visual merchandising, staff scheduling, and adherence to company policies and procedures. You will be responsible for leading and motivating a team of retail associates, fostering a positive and productive work environment, and driving sales targets. Key responsibilities include analyzing sales data to identify trends and opportunities, developing and implementing effective sales strategies, and ensuring exemplary customer service. You will also manage store budgets, control operational costs, and maintain store safety and security standards. The ideal candidate will have a proven track record in retail management, with strong leadership, communication, and problem-solving skills. Experience with point-of-sale (POS) systems and inventory management software is essential. This role requires a hands-on approach and the ability to work effectively under pressure. You will be responsible for recruiting, training, and developing store staff. The ability to create an engaging and welcoming atmosphere for customers is paramount. This is an excellent opportunity for a motivated individual to make a significant impact on a leading retail brand. You will be directly involved in shaping the customer journey and driving business growth. The focus will be on maximizing profitability and ensuring a consistent brand experience across all touchpoints. We are looking for a strategic thinker with a passion for retail excellence.
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Retail Operations Director

20001 Washington, District Of Columbia $130000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a seasoned Retail Operations Director to oversee all aspects of their retail operations based in Washington, D.C., US . This is a critical leadership role focused on driving sales, optimizing store performance, and ensuring an exceptional customer experience across all locations. You will be responsible for developing and implementing operational strategies, setting performance targets, and managing budgets for the retail division. This includes overseeing inventory management, visual merchandising standards, staff training and development, and compliance with company policies and procedures. The ideal candidate will possess a deep understanding of retail best practices, a strong analytical mindset for evaluating sales data and identifying trends, and the ability to lead and motivate large, geographically dispersed teams. You will collaborate with merchandising, marketing, and HR departments to ensure cohesive brand execution and operational efficiency. Key responsibilities include identifying opportunities for process improvement, implementing new operational initiatives, and ensuring the profitability and growth of the retail channel. This role requires exceptional leadership, strategic planning, and problem-solving skills. You will be expected to champion a culture of customer service excellence and drive operational innovation. Travel to various retail locations will be required. This position offers a unique opportunity to make a significant impact on the company's retail footprint and future success. A proven ability to manage complex operational challenges in a demanding retail environment is essential.
Key Responsibilities:
  • Develop and execute retail operational strategies.
  • Manage and optimize store performance and profitability.
  • Oversee inventory management and visual merchandising.
  • Lead and develop retail staff and management teams.
  • Ensure compliance with company policies and standards.
  • Analyze sales data and identify areas for improvement.
  • Drive operational efficiency and innovation.
  • Collaborate with cross-functional departments.
  • Manage retail budgets and P&L.
  • Enhance customer experience initiatives.
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Senior Retail Operations Manager

20001 Washington, District Of Columbia $90000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking an experienced and dynamic Senior Retail Operations Manager to oversee and optimize operations across their retail locations in Washington, D.C., US . This role is crucial for driving sales performance, ensuring exceptional customer experiences, and maintaining operational excellence within a fast-paced retail environment. You will be responsible for managing store teams, implementing operational procedures, controlling inventory, and ensuring compliance with company policies and standards. The ideal candidate will possess a strong understanding of retail dynamics, leadership experience, and a proven ability to motivate teams and achieve targets. Your responsibilities will include developing and executing strategic plans to drive store profitability, analyzing sales data to identify trends and opportunities, and managing budgets effectively. You will also play a key role in staff training and development, fostering a positive and productive work environment. We are looking for a highly organized and results-oriented individual with excellent communication and interpersonal skills, capable of making sound decisions under pressure. Experience with point-of-sale (POS) systems, inventory management software, and retail analytics is essential. This is a fantastic opportunity to lead and inspire teams in a thriving retail setting, contributing directly to the success of the brand.

Key Responsibilities:
  • Oversee day-to-day retail operations across multiple store locations.
  • Develop and implement strategies to drive sales and profitability.
  • Manage store staff, including hiring, training, scheduling, and performance management.
  • Ensure exceptional customer service standards are met and exceeded.
  • Monitor and manage inventory levels, including stock control and loss prevention.
  • Analyze sales data and operational metrics to identify trends and opportunities.
  • Ensure compliance with company policies, safety regulations, and visual merchandising standards.
  • Manage store budgets and control operational expenses.
  • Collaborate with marketing and merchandising teams on in-store promotions and initiatives.
  • Foster a positive and high-performing team culture.
Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • 7+ years of experience in retail management, with a proven track record of success in operations and sales.
  • Strong leadership and team management skills.
  • Excellent understanding of retail operations, inventory management, and visual merchandising.
  • Proficiency with POS systems and retail management software.
  • Strong analytical and problem-solving abilities.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work flexible hours, including evenings and weekends.
Apply Now
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Senior Retail Operations Manager

20001 Washington, District Of Columbia $110000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is looking for a highly experienced and strategic Senior Retail Operations Manager to oversee and optimize operations for their esteemed retail brand. This is a fully remote position, offering the flexibility to manage operations across multiple locations and teams from anywhere. You will be responsible for driving operational excellence, enhancing customer experience, and achieving sales targets through effective management of store operations, staff performance, and inventory control. Key responsibilities include developing and implementing operational strategies, setting performance benchmarks, analyzing sales data to identify areas for improvement, and ensuring adherence to company policies and procedures. You will also manage budgets, control costs, and identify opportunities for efficiency gains across the retail network. This role requires a strong focus on team leadership, performance management, and fostering a positive and productive work environment for all retail associates, despite the remote nature of the position.

The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, or a related field, with a minimum of 8 years of progressive experience in retail management, including significant experience in operations. Proven success in managing multiple retail locations and leading large teams is essential. Strong analytical skills, with the ability to interpret sales data, financial reports, and operational metrics, are critical. Excellent communication, interpersonal, and problem-solving skills are required to effectively engage with store teams, corporate departments, and stakeholders. Experience with retail management software, inventory systems, and point-of-sale (POS) technology is a must. You should be adept at developing and implementing operational improvements, driving customer loyalty, and achieving challenging business objectives. A passion for the retail industry and a commitment to delivering exceptional customer service are vital. This is an exciting opportunity to lead operational strategies for a well-regarded retail brand in a dynamic, fully remote capacity.

Location: Fully remote role, with key coordination focus around Washington, D.C., US .
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Senior Retail Operations Manager

20005 Washington, District Of Columbia $85000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is seeking a highly experienced and results-oriented Senior Retail Operations Manager to lead and enhance our retail presence in **Washington, D.C., US**. This critical role involves overseeing the daily operations of multiple retail locations, ensuring exceptional customer experiences, and driving sales performance. You will be responsible for developing and implementing operational strategies, managing budgets, optimizing store layouts, and ensuring brand standards are consistently met across all sites. Key duties include recruiting, training, and developing store teams, managing inventory levels, implementing visual merchandising standards, and ensuring adherence to all company policies and procedures. The Senior Retail Operations Manager will also analyze sales data, identify trends, and develop action plans to maximize revenue and profitability. Collaboration with marketing, merchandising, and HR departments will be essential to support overall business objectives. The ideal candidate will possess strong leadership capabilities, a deep understanding of retail operations, excellent customer service skills, and a proven ability to drive operational efficiency and sales growth. You will be instrumental in shaping the customer journey and ensuring the success of our retail brand within this key market. This position requires a dedicated presence across the specified retail locations.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 6 years of progressive experience in retail management, with at least 3 years in a multi-unit management role.
  • Proven track record of achieving sales targets and improving operational efficiency.
  • Strong understanding of retail merchandising, inventory management, and customer service principles.
  • Excellent leadership, team-building, and employee development skills.
  • Proficiency in retail POS systems and inventory management software.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to travel regularly within the **Washington, D.C., US** metropolitan area.
  • Passion for delivering outstanding customer experiences.
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Senior Retail Operations Manager

20001 Washington, District Of Columbia $100000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client, a prominent retail organization, is seeking an experienced Senior Retail Operations Manager to oversee and enhance store operations in the Washington, D.C., US metropolitan area. This hybrid role offers a dynamic blend of strategic planning and hands-on leadership, driving operational excellence and maximizing profitability across multiple retail locations. You will be responsible for ensuring seamless store functioning, exceptional customer experiences, and efficient team management.

Key responsibilities include:
  • Developing and implementing operational strategies to optimize store performance, efficiency, and customer satisfaction.
  • Overseeing the day-to-day operations of multiple retail stores, ensuring adherence to company policies and standards.
  • Managing staff performance, including recruitment, training, scheduling, and professional development for store managers and associates.
  • Monitoring key performance indicators (KPIs) such as sales, inventory turnover, customer service metrics, and operational costs.
  • Implementing and enforcing visual merchandising standards and store presentation guidelines.
  • Managing inventory control processes, including stock levels, ordering, receiving, and loss prevention strategies.
  • Ensuring compliance with all health, safety, and security regulations within the stores.
  • Analyzing sales data and market trends to identify opportunities for growth and improvement.
  • Collaborating with marketing and merchandising teams to execute promotional campaigns and product launches.
  • Driving a culture of excellent customer service and providing leadership to resolve customer issues effectively.

We are looking for candidates with a Bachelor's degree in Business Administration, Retail Management, or a related field. A minimum of 7 years of progressive experience in retail operations management, with a proven track record of successfully managing multiple store locations, is required. Strong understanding of retail KPIs, inventory management, and loss prevention techniques is essential. Excellent leadership, communication, and problem-solving skills are paramount. The ability to motivate and develop teams, drive sales performance, and ensure exceptional customer experiences is crucial. Familiarity with retail management software and POS systems is highly desirable. This hybrid role requires flexibility and a commitment to achieving operational excellence in a vibrant retail environment.
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