539 Local Service Industries jobs in Kingston

Join to apply for the Technical Support Engineer role at MotherDuck Continue with Google Continue with Google Join to apply for the Technical Support Engineer role at MotherDuck This range is provided by MotherDuck. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $110,000.00/yr - $50,000.00/yr About MotherDuck Don't let the quirky name fool you! We're on a mission to radically transform the data analyst user experience. We empower and delight analysts using a novel cloud architecture built on top of DuckDB, an open source foundation with a vibrant community. Our team is a diverse mix of passionate, collaborative and empathetic data industry veterans from Google, Amazon, Meta, Snowflake, Looker, SingleStore, Databricks, and the like. What You Will Do We are seeking a highly motivated and skilled Support Engineer to join our dynamic team at MotherDuck. The ideal candidate will be proficient in SQL, possess a deep understanding of databases, networking, and data engineering, and have strong troubleshooting skills. This role requires high customer empathy and the ability to effectively communicate technical solutions to both technical and non-technical audiences. As a Support Engineer, you will play a critical role in helping our customers resolve technical challenges and ensuring a seamless user experience with MotherDuck's data platform solutions. This role is based in our Seattle HQ. Key Responsibilities: SQL Expertise: Use SQL to query, troubleshoot, and optimize database performance, providing insights and resolutions to customer data-related issues. Technical Troubleshooting: Diagnose, analyze, and resolve complex customer issues related to our software, database, and networking environments. Customer Support: Provide exceptional support to MotherDuck customers by understanding their challenges, effectively communicating solutions, and ensuring issues are resolved promptly. Networking Knowledge: Assist customers in identifying and troubleshooting network-related issues, including connectivity problems, configurations, and protocols. Data Engineering Understanding: Collaborate with internal teams and customers to troubleshoot data pipelines, ETL processes, and integrations with data platforms. Incident Management: Manage technical incidents from initial reporting through to resolution, ensuring proper documentation and communication at each step. Collaboration: Work closely with the engineering, product, and customer success teams to ensure customer issues are properly prioritized and resolved. Knowledge Base Contribution: Contribute to internal and external documentation, including FAQs, troubleshooting guides, and best practices to enhance customer self-service. Continuous Improvement: Identify opportunities for process improvements to increase the efficiency and effectiveness of the support function. What You Bring Experience as a Support Engineer or similar role. Bachelor's degree in Computer Science, Information Systems, Informatics, a related field preferred or equivalent professional experience. Excellent communication skills with a customer-first mindset, able to explain complex technical issues to non-technical users with patience and clarity. Demonstrated ability to write, understand, and optimize SQL queries to troubleshoot and resolve database issues. Proven ability to identify, diagnose, and resolve technical issues with a high level of customer empathy. Technical Knowledge: Solid understanding of networking protocols, IP addressing, DNS, and general networking concepts. Familiarity with databases (e.g., MySQL, PostgreSQL) and data engineering concepts (ETL pipelines, data warehousing). Familiarity with scripting languages (Python, NodeJS, Java) to automate troubleshooting tasks. Experience with data engineering tools like dbt, Airflow, Spark or similar platforms. Experience with support ticketing systems, remote troubleshooting tools, and monitoring platforms. Analytical mindset with a focus on identifying root causes and preventing future issues. Collaborative attitude, able to work across teams to solve customer challenges efficiently. What people should be saying if you're doing ducking awesome They just saved my launch - I had no idea who to turn to, and they walked me through it like a pro. Every time I talk to them, I leave smarter. It's like having a database therapist on call. I've never seen someone turn a gnarly SQL problem into such a clean solution, and still make me laugh along the way. Honestly, I forget they're Support. They feel like part of my team. What we provide Feather-ruffling compensation - competitive salary and stock options so you have a stake in our flock's success. Top-notch healthcare coverage - 100% paid medical, dental, and vision for employees, plus 80% coverage for dependents (because we care about your whole nest). Flexible PTO - take the time you need to recharge, explore, or just have a lazy day by the pond. 401k plan - because even ducks need to plan for the future. Legendary company events - we bring the whole flock together twice a year for unforgettable summits in fun locations, plus 1-2 team gatherings a year to keep our bonds strong. Hybrid work environment - Spend three days a week in the office collaborating with the flock, and work from wherever you're most productive the rest of the time-whether that's your home office, a coffee shop, or a peaceful lakeside retreat. Please Apply Does this role sound appealing to you, but you're missing some of the requirements or don't quite think you're qualified? Please apply anyway. Research has shown that underrepresented groups in technology often shy away from roles which aren't a 100% match. We aim to build a diverse team and will strongly consider applicants who bring many of the requirements plus have other experiences which round out their qualifications. MotherDuck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. MotherDuck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Compensation Range: 110K - 150K Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Data Infrastructure and Analytics Referrals increase your chances of interviewing at MotherDuck by 2x Get notified about new Technical Support Engineer jobs in Seattle, WA . Technical Support Specialist I (Contract Role) Bellevue, WA 46,900 - 103,000 1 week ago Bellevue, WA 46,900 - 103,000 3 days ago Seattle, WA 80,000.00 - 110,000.00 1 week ago Seattle, WA 46,900.00 - 103,000.00 2 weeks ago Technical Support Engineer, Amazon Robotics Technical Support Seattle, WA 109,000.00 - 165,000.00 1 week ago Tier I Technical Support Analyst-Temporary Seattle, WA 120,000.00 - 140,000.00 1 month ago Seattle, WA 109,000 - 165,000 12 hours ago Hardware Support Engineer , Field Hardware Support Engineering Hardware Support Engineer , Field Hardware Support Engineering Senior Technical Support Engineer - OASE We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

For over 35 years, Sequoyah Electric and Network Services has been an industry leader, providing a coordinated approach to meet electrical design-build and construction needs. Our expertise ranges from complex, multi-phased design-build projects to technically challenging industrial and low voltage installations and includes in-house engineering and design. Sequoyah fosters an environment of teamwork and collaboration, with a commitment to excellence. Our relationship driven culture is customer-focused, community-engaged, and motivated by continuous improvement. It's evident when you walk through our office and jobsites that we enjoy what we do. We are proud to have been voted a Washington Best Workplace for the past 11 years (2014 - 2024) by our team members. If you're committed to stellar customer service and producing an outstanding product, we think you'll find Sequoyah to be an exciting, enjoyable place to contribute and grow. Join us! Overview We are seeking a skilled and motivated Technical Support Engineer to join our team. As a Technical Support Engineer , you will play a crucial role in the pre-configuring, upgrading, setup, and kitting of various networking equipment within our lab environment. If you're passionate about network hardware, enjoy hands-on work, and thrive in a collaborative environment, we'd love to hear from you! This is a non-exempt position and reports to the Division Manager of our Critical Facilities department. It is based out of our Redmond, WA headquarters and is a fully in-office role. Work hours are 6:00am - 2:30pm. Responsibilities Setting up network hardware, including routers, switches, firewalls, wireless devices and servers. Pre-configuring, upgrading, and organizing network equipment in a lab environment. Replace or upgrade hardware components as required. Create documentation/scripts to help streamline tasks. Collaborate with customers to troubleshoot technical issues and provide effective solutions. Ideal Qualifications Hands-on experience with network hardware and software. Strong knowledge of Cisco and Juniper devices. Excellent communication skills and ability to work effectively in a team and with our customers. Skills and Abilities Hands-on experience with network hardware and software. Strong knowledge of Cisco and Juniper devices. Proficient in scripting languages such as Python to automate processes and improve operational efficiency. Excellent verbal and written communication skills with the ability to collaborate effectively within a team environment. Physical Requirements and Working Conditions The following physical requirements and working conditions apply to this role. Sequoyah will give consideration to all requests for accommodation. Must be able to lift up to 50lbs. Ability to see, hear well (either naturally or with correction) and speak clearly. Coordinate the movement of your eyes, hands, and fingers. Physical requirements include sitting, standing and bending, repetitive motions of hands and wrists. Reach for, handle, use fingers and manipulate objects. Must be capable of working extended hour days when job/business needs demand. Employee Benefit Program Sequoyah cares deeply about the health and wellness of our team members and their families and is proud to offer a robust total rewards package. Health Insurance coverage includes: 100% Employer Paid Medical, Dental, And Vision Insurance premiums for both employees and their eligible dependents. 401(k) and Roth(k) retirement plans with company matching contribution. Paid Time Off that includes vacation and sick time; plus 7 Paid Holidays. Employer Paid Life and AD&D Insurance for employees and eligible dependents. Employer Paid Long Term Disability income protection. Flex Savings Account allowing pre-tax earnings to be used for unreimbursed medical expenses. AFLAC supplemental healthcare coverage and un-reimbursed medical plans also available. Other benefits include: Education Assistance Program. Fitness Reimbursement Program. Opportunities to engage with co-workers and our community throughout the year, such as Winter Bash Employee Recognition Party, Charity Golf Tournament, Fall Family Picnic, Adopt-a-Family, Food Pantry Donations and Delivery, Community Market Volunteering, Blood Donation Drives, and more! Please see Employee Handbook for details on eligibility and waiting periods. Compensation Hourly Rate Range: $35.00-$48.00 DOE. This job posting is a general description of the essential functions of this role. It is not intended to describe all duties someone in this position may perform. All employees of Sequoyah are expected to perform tasks as assigned by Sequoyah supervisory/management personnel, regardless of job title or routine job duties. Sequoyah is an equal opportunity employer. We are a non smoking facility and a drug and alcohol-free workplace. All new hires and employees are subject to drug testing in accordance with company policy. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr

• Identify and implement appropriate actions to resolve issues and restore normal operations to endpoint systems and services.
• Serve as the initial point of contact for support issues and escalate when necessary.
• Assist in maintaining software licenses, and hardware inventory management.
• Assist in the development and execution of IT processes, procedures and support documentation.
• Maintain and Develop baseline Images for endpoint system deployments.
• Evaluate software for packaging and deployment within Microsoft Intune and Company Portal.
• Provide system and security updates to ensure compliance and security of endpoint devices.
• Create and maintain internal knowledgebase articles to assist end users and team members.
• Provide support for end user services outside of normal working hours, including weekends in accordance with established support guidelines.
• Properly log all issues, ensuring troubleshooting steps and resolution are documented thoroughly, in the ticketing system.
• Execute setup and departure tasks, including hardware setups/reclaims, access management, assigning/reclaiming licenses.
• Provide support and administration of audio, visual and video conferencing solutions.
• Develop and deliver training on various technologies, leading lunch & learns and organizing in-depth training sessions via third-party vendors.
• Provide support, maintenance and administration of printing services and equipment.

• Minimum of 3 years' experience working in Information Technology proving a successful track record.
• Equivalent combination of education, training or experience is required.
• Experience utilizing the Data Center and Cloud editions of the Atlassian Suite (Confluence, Jira, Jira ITSM).
• Knowledge of authentication and user management systems such as Entra, Active Directory, SAML/SSO.
• Proficient with M365 Management tools (e.g., SharePoint, Teams, Exchange, Intune).
• Knowledge of networking, Port Patching, VLANs, Basic routing, etc.
• Intermediate experience using Linux and Microsoft Server.
• Basic scripting use, such as PowerShell, JSON, and XML.
• Understanding of databases servers (e.g., MySQL, MS-SQL).
• Excellent documentation of issues, solutions, procedures and all customer incidents and requests.
• Experience in roles requiring confidentiality, good judgment, dependability, flexibility, discretion, diplomacy, and tact.
• Strong organizational and attention to detail skills, ability to prioritize multiple tasks.
• Ability to function at times with minimal supervision and demonstrate initiative in determining appropriate next steps.

• Position requires in-office presence in Seattle (South Lake Union) on Tuesdays, Wednesdays, and Thursdays, remote work is optional on Mondays and Fridays.
• Travel: Travel is required, <5%
• Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 15 pounds
• Repetitive work: Prolonged
• Special Senses: Visual and audio focused work
• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day

• Stock options
• Flexible paid time off
• 401k plan with employer match
• 16 weeks of paid family leave
• Employer HSA contributions
• Transit benefits to put toward commuting expenses
• Medical, dental, and vision insurance
• Relocation assistance
• Dog friendly office

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineering, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.

• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.

Readiness

• Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.

Product/Process Improvement

• Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.

• Translates feedback and creates processes and workflows for case resolution.

Business Integration

• Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Other:

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience

• OR 5+ years of technical support, technical consulting experience, or information technology experience.

• Candidate must be willing to work weekends and be on call if necessary.

Other Requirements:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Additional or Preferred Qualifications:

• Minimum 3-5 years of experience supporting Microsoft Exchange, Office 365, or Azure Identity in an enterprise environment.

• Understanding of identity and access management (IAM), including client authentication, SSO, and federation.

• Microsoft 365 Security & Compliance features is a plus.

• Microsoft certifications (e.g., MS-100, MS-101, or MCSE) are preferred.

• Communication skills, including the ability to explain technical concepts to non-technical stakeholders.

• Fluent english speaker

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Aug 15, 2025.

#CES #CSS #SCIM

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

• Occasional event technical support at events around the country (2020: July in Las Vegas and the September in New Orleans)
• Physical labor - load-in, setup, tear down, and load out IT equipment
• Provide excellent customer service and teamwork
• Aptitude for applying logic to solve issues/problems, particularly technical/computer-related
• Work under the direction of management
• Continual onsite performance through self-motivation
• Develop and maintain professional standards of conduct
• Perform other duties as assigned

• Excellent customer service, ability to work well in a team environment
• Basic computer/technical skills, and working knowledge of Microsoft Windows and Office Suite
• Ability to travel 1-3 weeks at a time, once or twice throughout the year
• Exhibit grammar and English skills necessary to respond in a professional manner to all business correspondence
• Well-organized, flexible, proactive, and have attention to detail
• Must be 21 years of age or older

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran