255 Local Services jobs in Nashotah
Help Desk Technician 1
Posted 15 days ago
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Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Remote Program Manager, Community Support Services
Posted 7 days ago
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Job Description
Responsibilities:
- Develop, implement, and manage community support programs.
- Oversee program budgets and ensure financial accountability.
- Lead and supervise a remote team of program staff.
- Evaluate program effectiveness and outcomes, making data-driven improvements.
- Ensure compliance with grant requirements and organizational policies.
- Build and maintain strong relationships with community partners and stakeholders.
- Develop outreach strategies to connect with target populations.
- Provide guidance and support to program staff.
- Identify funding opportunities and contribute to grant writing efforts.
- Report on program activities and impact to leadership and funders.
- Master's degree in Social Work, Public Administration, Non-profit Management, or a related field.
- Minimum of 5 years of experience in program management within the social services or non-profit sector.
- Proven experience in developing and implementing community-based programs.
- Strong understanding of social service delivery systems and community needs.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in financial management and budgeting.
- Demonstrated ability to work independently and manage projects effectively in a remote setting.
- Excellent written and verbal communication skills.
- Experience with virtual collaboration tools and platforms.
Tax Services Manager - FSO - State & Local Tax, EDGE

Posted 15 days ago
Job Viewed
Job Description
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
EY's FSO EDGE State and Local Tax practice provides comprehensive and specialized tax assistance tailored to the unique needs of our clients. You will work alongside our practice office professionals who are knowledgeable and experienced in a wide range of tax areas, processes, and compliance.
Your Key Responsibilities
A Services Manager in FSO EDGE State & Local Tax will be responsible for delivering and managing tax compliance and consulting work for clients. The objective is to recognize and identify problem areas and items that need to be addressed or escalated to ensure client needs are timely and accurately completed. You will also be working in a highly collaborative culture, along colleagues from different practices, while listing and sharing information.
Skills and Attributes for Success
+ Analyzing an evolving portfolio of complex tax operations to provide meaningful business insights
+ Identifying potential opportunities and risks and communicating these to our clients
+ Learning and researching current market trends, to maintain your credibility as a trusted advisor
+ Developing clear, intelligent plans and approaches to improve our clients' tax activities
+ Researching our clients' business operations and building long-lasting relationships to tailor your advice to their specific needs
+ Working with a motivated team of professionals
+ Building effective long-term relationships with our clients
+ Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge
+ Managing, coaching and developing a team of tax professionals, reviewing work and helping to confirm they have the knowledge, tools and opportunities they need to excel
To qualify for the role you must have
+ A bachelor's degree in Accounting, Finance, Business or a related discipline or a graduate degree in Tax or Law
+ CPA or licensed Attorney
+ A minimum of 5 years of relevant work experience in professional services or professional tax organization
+ A thorough understanding of automated tax processing systems and laws within your area of technical professionalism
+ Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
+ A commitment to continuing your learning
Ideally, you'll also have
+ A thorough understanding of state and local partnership tax
+ Proficiency in Office applications (Word, Excel, PowerPoint)
+ Experience with Return Preparation Software
+ Experience in working in a variety of teams
+ Ability to adapt your work style to work with both internal and client team members
What We Look For
We're interested in people with initiative who are not afraid to speak up, with a genuine desire to service clients in the financial services industry focused on state and local taxes. If you're ready to further build on your reputation as a professional advisor, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,600 to $89,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 124,200 to 215,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
Community Outreach Coordinator - Mental Health Services
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and execute strategic community outreach plans to promote mental health services.
- Organize and facilitate community events, workshops, and presentations.
- Build and maintain strong relationships with community partners, stakeholders, and local organizations.
- Identify and engage with target populations to increase awareness and access to services.
- Educate the community on mental health issues and available resources.
- Serve as a liaison between the organization and the community.
- Track outreach activities, collect data, and prepare reports on program effectiveness.
- Represent the organization at community forums and networking events.
- Recruit participants for programs and services.
- Contribute to the development and refinement of outreach strategies.
- Bachelor's degree in Social Work, Public Health, Psychology, Sociology, or a related field.
- 3-5 years of experience in community outreach, social services, or public health advocacy.
- Demonstrated understanding of mental health issues and challenges within diverse communities.
- Excellent interpersonal, communication, and presentation skills.
- Cultural competency and experience working with diverse populations.
- Ability to work independently and collaboratively in a hybrid work environment.
- Strong organizational skills and ability to manage multiple projects.
- Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.
- Passion for community development and improving access to mental health care.
- Valid driver's license and willingness to travel within the service area.
Customer Service
Posted today
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Job Description
Are you a people person with a passion for making someone's day? We're looking for a friendly, upbeat Customer Service Rockstar to join our team! You'll be the voice of our brand - helping customers, solving problems, and spreading good vibes. If you Customer Service, Retail, Staffing, Customer
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