General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Phoenix
State
AZ
Country
United States
Working time
Full-time
28 Local Services jobs in Red Rock
IT Help Desk Technician
85123 Arizona City, Arizona
RISE INC FAMILY
Posted 14 days ago
Job Viewed
Job Description
Job Details
Job Location
Mesa, AZ - Mesa, AZ
Position Type
Full Time
Education Level
2 year degree preferred
Salary Range
$24.50
Travel Percentage
Limited or Occasional
Job Shift
Days
Job Category
Information Technology
Description
ROLE AND ESSENTIAL FUNCTIONS
The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7
secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary
support services and equipment.
• Keep tickets up to date and clearly documented in ticket management system
• Basic troubleshooting and analysis
• Maintain hardware including workstations (including PC and Chrome devices) and phone for all entities
supported
• Maintain line of business applications for all entities supported
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software purchases including workstations, phones and
peripheral devices (e.g. small printers, docking stations, etc.)
• Email account management
• Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and WIFI) maintenance including hardware
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures,
operation instructions, confidentiality guidelines and code of ethical behavior
• Performs other job-related duties as requested
ALL RISE employees will be vigilant to support the positive compliant cybersecurity company posture by
familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In
addition to the cybersecurity requirements of all positions at RISE, IT Help Desk will support the secure
installation / configuration, and remediation of computer hardware, software, systems, networks,
printers, scanners and cloud properties.
REQUIRED SKILLS AND QUALIFICATIONS
• Microsoft 365 (Office 365, Entra ID, Intune)
• Microsoft Active Directory
• Microsoft Windows 10 and 11
• Google Workspace
• VoIP Phone Systems
Qualifications
MINIMUM QUALIFICATIONS
• 1-3 years of desktop support experience
• Microsoft 365 (Office 365, Entra ID, Intune)
• Proven experience in maintaining workstations, managing cloud-based solutions, configuring and
supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting
complex application issues, and performing hardware diagnostics and repair.
• Experience working with users defining problems and solutions
PREFERRED QUALIFICATIONS
• CompTIA A+
• CompTIA Security
COMMUNICATION SKILLS
• Excellent communication and relationship skills with all stakeholders, including clients, state entities,
and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability,
educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or
reach an understanding diplomatically and respectfully
RESPONSIBILITIES AS A TEAM MEMBER
• Takes personal responsibility for actions. This is demonstrated through owning problems,
problem solving and not projecting problems or failures to others or the "system" if not
warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and
developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently
accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet
deadlines
• Ensures effectiveness in processes to achieve/seek best practice
EQUIPMENT NORMALLY USED
• Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine,
calculator, and fax machines
• May use other office equipment as needed
PHYSICAL AND MENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job, with or without accommodation.
• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold
and/or cut paper
• The employee is required to answer the phone as well as respond to team members and internal
customers
• The employee is required to operate and maintain a variety of office equipment including a computer,
copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the
fingers, hands, arms, and eyes
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with
specific deadlines
• Ground and or Air travel upon demand
RISE IS AN EQUAL OPPORTUNITY EMPLOYER
RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide
equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
NOTE: THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE
EMPLOYEE IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY OTHER JOB-RELATED INSTRUCTIONS AND TO
PERFORM OTHER JOB-RELATED DUTIES AS REQUESTED BY THEIR SUPERVISOR.
Job Location
Mesa, AZ - Mesa, AZ
Position Type
Full Time
Education Level
2 year degree preferred
Salary Range
$24.50
Travel Percentage
Limited or Occasional
Job Shift
Days
Job Category
Information Technology
Description
ROLE AND ESSENTIAL FUNCTIONS
The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7
secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary
support services and equipment.
• Keep tickets up to date and clearly documented in ticket management system
• Basic troubleshooting and analysis
• Maintain hardware including workstations (including PC and Chrome devices) and phone for all entities
supported
• Maintain line of business applications for all entities supported
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software purchases including workstations, phones and
peripheral devices (e.g. small printers, docking stations, etc.)
• Email account management
• Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and WIFI) maintenance including hardware
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures,
operation instructions, confidentiality guidelines and code of ethical behavior
• Performs other job-related duties as requested
ALL RISE employees will be vigilant to support the positive compliant cybersecurity company posture by
familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In
addition to the cybersecurity requirements of all positions at RISE, IT Help Desk will support the secure
installation / configuration, and remediation of computer hardware, software, systems, networks,
printers, scanners and cloud properties.
REQUIRED SKILLS AND QUALIFICATIONS
• Microsoft 365 (Office 365, Entra ID, Intune)
• Microsoft Active Directory
• Microsoft Windows 10 and 11
• Google Workspace
• VoIP Phone Systems
Qualifications
MINIMUM QUALIFICATIONS
• 1-3 years of desktop support experience
• Microsoft 365 (Office 365, Entra ID, Intune)
• Proven experience in maintaining workstations, managing cloud-based solutions, configuring and
supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting
complex application issues, and performing hardware diagnostics and repair.
• Experience working with users defining problems and solutions
PREFERRED QUALIFICATIONS
• CompTIA A+
• CompTIA Security
COMMUNICATION SKILLS
• Excellent communication and relationship skills with all stakeholders, including clients, state entities,
and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability,
educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or
reach an understanding diplomatically and respectfully
RESPONSIBILITIES AS A TEAM MEMBER
• Takes personal responsibility for actions. This is demonstrated through owning problems,
problem solving and not projecting problems or failures to others or the "system" if not
warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and
developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently
accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet
deadlines
• Ensures effectiveness in processes to achieve/seek best practice
EQUIPMENT NORMALLY USED
• Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine,
calculator, and fax machines
• May use other office equipment as needed
PHYSICAL AND MENTAL DEMANDS
The demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job, with or without accommodation.
• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold
and/or cut paper
• The employee is required to answer the phone as well as respond to team members and internal
customers
• The employee is required to operate and maintain a variety of office equipment including a computer,
copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the
fingers, hands, arms, and eyes
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with
specific deadlines
• Ground and or Air travel upon demand
RISE IS AN EQUAL OPPORTUNITY EMPLOYER
RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide
equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
NOTE: THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE
EMPLOYEE IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY OTHER JOB-RELATED INSTRUCTIONS AND TO
PERFORM OTHER JOB-RELATED DUTIES AS REQUESTED BY THEIR SUPERVISOR.
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0
IT Help Desk Analyst Onsite
85123 Arizona City, Arizona
SR International
Posted 23 days ago
Job Viewed
Job Description
IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L
220 S Center St , City M esa, AZ 85211 Local Candidates Only
Duration :5 Months from the projected start date
Rate: $30/ hr on W2
Compensation: $30.00 per hour
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.
220 S Center St , City M esa, AZ 85211 Local Candidates Only
Duration :5 Months from the projected start date
Rate: $30/ hr on W2
- Education: Associates -Required
- 100% on-site. 220 S Center St City Mesa, AZ 85211
- Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system
- This includes -providing customer service support , including answering calls, determining the scope of a customer s problem,
- initiating and/or maintaining problem tickets and Incident Reports (IRs ) using an on-line incident management system , and
- intermediate troubleshooting and resolution/escalation ; Further details can be shared later.
- Customer Service
- Prior IT Help Desk experience with a list of ITSM tools used
- Active Directory
- Microsoft Windows
Compensation: $30.00 per hour
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.
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1
Customer Service Representative
85122 Eloy, Arizona
The Siegel Group
Posted today
Job Viewed
Job Description
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression
ESSENTIAL FUNCTIONS
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned
REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment
ESSENTIAL FUNCTIONS
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned
REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment
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2
Customer Service Advisor
85123 Arizona City, Arizona
Valvoline
Posted today
Job Viewed
Job Description
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matt Service Advisor, Customer Service, Advisor, Retail, Customer
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3
Customer Service/Sales
85193 Picacho, Arizona
Home Depot
Posted today
Job Viewed
Job Description
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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4
Customer Service Representative – Healthcare
85123 Arizona City, Arizona
Maximus
Posted today
Job Viewed
Job Description
Description & Requirements
Location: On-site in Phoenix, AZ
Starting Pay : $17.42/hr plus $,300+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence
Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.
Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.
Pay & Benefits
We offer a robust compensation and benefits package designed to support you:
- Competitive Compensation:
o $17 42/hr base pay + 10% shift differential
o $2 300+ in bonus opportunities, including training completion and referrals*
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#CCOPhoenix #CSRroles #maxPriority #BrandEngBilAug #qrphx
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$ /p>
17.42
Maximum Salary
17.42
View Now
5
Customer Service Representative – Healthcare
85004 Red Rock, Arizona
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Phoenix
State
AZ
Country
United States
Working time
Full-time
Description & Requirements
Location: On-site in Phoenix, AZ
Starting Pay : $17.42/hr plus $,300+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours : 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence
Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.
Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.
Pay & Benefits
We offer a robust compensation and benefits package designed to support you:
- Competitive Compensation:
o $17 42/hr base pay + 10% shift differential
o $2 300+ in bonus opportunities, including training completion and referrals*
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#CCOPhoenix #CSRroles #maxPriority #BrandEngBilAug #qrphx
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$ /p>
17.42
Maximum Salary
17.42
View Now
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6
Customer Service Advisor - Express
85340 Eloy, Arizona
Cobblestone Auto Spa Car Wash
Posted today
Job Viewed
Job Description
JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
Knowledge
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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7
Retail Customer Service Associate
85123 Arizona City, Arizona
FedEx Office
Posted 14 days ago
Job Viewed
Job Description
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
- Know Your Rights
- Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
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